Vola.bg
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Bulgaria 1 review 0 helpful votes
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Bad service
July 16, 2024
Vola.bg They are dishonest, do not buy tickets from them. 10 hours after purchasing a ticket through their platform, they sent me an email asking for an additional payment of approximately 50% of the ticket price due to an increase by the airline, which supposedly happened at the time of payment. Interestingly, the email informing me of this arrived the next day, and the company's employees had the audacity to claim they sent it the previous day. Clearly, they are slow, unreliable, and incapable of working adequately
Date of experience: July 16, 2024
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry to hear that you had an experience that didn't meet your expectations.
To help us better understand your dissatisfaction and to take appropriate measures, please provide us with the following additional information in private chat or through the complaint form at https://www.vola.bg/kontakt:
-the reservation number provided by Vola.bg
-your phone number, so that a representative from our customer service can contact you if necessary
-a detailed description of the situation for which you are contacting us
We are committed to the satisfaction of our customers, and we will contact you soon with the requested information.