Volusion

Please run away. The clunky, overly complicated way Volusion has made it to create a website, only exists to nickel and dime you as you try to do simple things. Take 10 minutes look at Shopify, Wix, Big Commerce first. This company is bad, you have to wait days to even talk to billing. It took me 2 weeks to even tell them how stupidly clunky there site is, that even there own design team gets lost trying to navigate it. Its all setup to get you lost, needing them at every turn so they can charge you fees for no reason. Run. Don't buy the marketing/sales scams. They are idiots who pretend to know how to help. Once they have your money, kiss it goodbye... they claim to have over 400 employees yet I cant speak to billing without a minimum 24 hour scheduled call back. Bad business, bad ethics, bad platform. Run for your own sake.

I just called Volusion regarding my account that has been charged for the last few month even after I wrote my account manager to cancel and followed their online instruction to cancel. There customer service is the worst I've experienced. I hope you do not need to talk to April S. As she is completely useless and unwilling to help.

Stay away from this horrible company!

Figured I should put a positive review here as well.
Volusion is the BEST company I have ever dealt with. Hands down... for ANY company.
They have STELLAR customer service, and their platform is ROCK SOLID.
I think in 10 years, I've been down for 1 or 2 hrs total.
So many features, I cant even use them all. And talk about great rates/prices!
I can't wait to get my site upgraded... don't judge it on mine, as I use mine mostly for retailers and distributors who never see it, however we're changing that!

There is so much about Volusion that is awful, it's actually easier to tell you about what is/was good. Ease of use on plug and play is simple. They used to have decent customer service. That is where it ends. They literally do not integrate properly with ANYONE or any other services you will need to utilize to optimize your website/storefront. The "experts" literally have no idea what they are talking about, and many times after research I go back and tell them that this or that can be done and this is how. But they just don't care honestly. I've been lied to about what type of things they are working on only to find out a year later, that they really aren't working on anything at all. There are just so many things - they are awful. We are stuck - it's so much to try to migrate to another site, but will do as soon as we can.

My shop has been with Volusion for over a decade and when they took the pricing for my account from $103/mo to $525/mo I was appalled. I called their service line three times and they said everyone was busy and couldn't talk to me but they'd call back in an hour. Needless to say you can guess how that went. Finally, I insisted on waiting for someone, and while speaking to the dullard I was stuck on how he could care less about my concerns. Now here's the kicker; when I asked him about the malware attack on Volusion, he simply polished it as no "biggy". Well, when I went to see our day's end tally, I got a "Get out of here, there's malware" notification that caused me to go back to my office and purchase addition malware protection costing $420. That slid off his back when he said they suggested all clients should obtain malware software and DNS protection.

Stay away from these jokersvery far away.