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VRG GRL has a rating of 2.6 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VRG GRL most frequently mention return policy problems. VRG GRL ranks 122nd among Women's Clothing sites.
Different boho/bohemian sexy style, with very good prices, their delivery service is on point (only about 7-10 working days to europe)very carefully packaged (which is always a nice detail). 100% recommend
Scam of a company - followed their directions to send back for a refund and they said it would take about 4 weeks. It has been over 6 weeks and they are ignoring my emails. I received something damaged - I feel that should have been refunded immediately.
This was the second time I have purchased from verge girl. I love my items! They were true to size and exactly how they were pictured. I live in the US and considering my package was coming from Australia it came daily quickly! I will for sure purchase again from Verge
The quality of the fabric is great. I especially like that soft fabric liner that helps with sweat. Fits well. Only thing it's missing is a nose mold but it doesn't need it like other mask. Has a sort of cup and it sits on your nose. Thanks guys!
The quality of the fabric is great. I especially like that soft fabric liner that helps with sweat. Fits well. Only thing it's missing is a nose mold but it doesn't need it like other mask. Has a sort of cup and it sits on your nose. Thanks guys!
I think I have an addiction with Verge girl. They absolutely have the best clothes at all times. If I could afford it I would buy it all. I always go online for one thing and end up with about 10! If you want to stay in style verge girl is the best place you could go!
Love it!
Diane
Love the clothing pieces found at vergegirl. I was hesitant to make purchases outside the US but I ended up buying a few pieces here. I have to say that most of the pieces at unique that you can't find at other sites. Customer service is awesome. One time I was sent a faulty item and I was offered to keep the item and get store credit to replace the same item. The only downside is there's no refund, only store credit. Also they don't have over 70 aus for free Express shipping to the US anymore but it is free standard shipping worldwide.
Love this website im in love with the End Of The Night Knit sweater i got. VG always has the best, cutest that are on trend styles at such great quality and price. PLUS they ship super fast and they have great customer service.
Wrote the company many times over close to two months asking status of my order, when I received it the box was empty. They didn't pack the dress so I paid to wait 2 months for an empty box. Thanks Vergeg.com, customer service was horrible. Kept getting conflicting answers about order status.
Best clothes ever! Love the style and the outfits.
I always wait for new arrivals any Tuesday. Worth to wait for them!:)
Lots of variety of great clothes that can be use for days, nights and work.
Awesome site and great costumer service
Verge Girl is my favourite online fashion store. The delivery is so fast! Their customer service is amazing and every piece of clothing Ive ordered from Verge Girl was such good quality. Love love love
I ordered a blouse from this website and I paid £33 for the blouse and another £8 for the shipment. The day the blouse was supposed to arrive I received a postcard saying that I must pay £14.75 to get the blouse.! I feel like I'm being robbed. They never mentioned this amount while I was purchasing. I sent a bunch of emails to Verge Girl and got no response. Really disappointed.
Hey Vanessa,
We are very sorry to hear this. We are really sorry, but unfortunately we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country when your order arrives into customs and are based on the value of the goods. The best thing to do is to check with your country's customs as they will be able to let you know how these fees are decided.
We do state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here: https://www.vergegirl.com/pages/shipping-delivery.
As our office is closed on weekends, we received your emails this morning on Monday morning and replied this morning. We do state on our website that our office hours are from 8am-5pm Monday to Friday and we do respond to all emails within 24 hours on these days.
Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon.
Thanks a million X
I purchased their romantic lace boob tube tube top and wore it for my 21st birthday. It's uber cute, very chic, and I love it! My complaints are 1) I'm not sure if the quality ENTIRELY pairs with price. Nothing about the make stood out to me and verge girl is definitely on the pricier side. The only other call out I have is 2) it took FOREVER to arrive. I originally ordered it for a trip in late October and I ordered it at least a month and a half ahead of time but it still was not here til almost middle of November. I know coming from AU to the US as well as COVID are probably huge factors, but a pricier brand should expedite shipping always. Clothing is super cute! Definitely recommend to a friend if they have the budget!
I live in the US so when I came across this company I was very relieved that I didn't have to pay a huge shipping fee for being out of country! Also I'm in love with this store and it never fails when new clothing comes in.
Really loved my two new pieces from verge girl. They have super cute and in style tops that fit great and dont really wear or tear. They have so many trendy and colorful designs so I will be continuing to purchase form thwir site for sure!
I just had to pick up my package in a other town (which was fast track btw, when I order something fast track by Sabo Skirt my package is hand delivered by DhL and comes in time). And I pay import taxes online before they deliver it.
I live in the Netherlands and I often order clothes from Australia, so i'm used to the process. But Verge girl used a cheap delivery service in the Netherlands so the customer pays double the price. And yes I verified with the delivery service (which is called postNL).
That is not the part that bothered me the most, what bothers me the most is the all the clothes except for one are of good' quality. I'm just so disappointed, kinda wanna cry.
I feel scammed, I can't recommend this brand to anyone. And lucky for me I've got a huge following. Next time I will stick with the brands I know and stay loyal to them.
Hey A W,
We are very sorry to hear this. Our express shipping option to Europe is AUS Post International Express which is expected to take 1-5 business days to arrive. We use this shipping option for express shipping to Europe as it is a very reliable service and the import duties are generally less than DHL. The parcel is dispatched from our warehouse with Australia Post via express shipping and is then passed onto the destination country's local carrier for delivery. Delivery is always attempted first at the shipping address and if no one is at home at the time of delivery the parcel is then taken to a local post office for collection as signature is required on delivery for express parcels.
We are so sorry to hear that you were not happy with the quality. Our items are very good quality for the price point. If you are not 100% happy with the items you have purchased you are welcome to return them to us as per our returns policy for either a refund or store voucher. To send an order back, please head to our returns page, here is the link: https://www.vergegirl.com/pages/returns and follow the steps.
Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X
I constantly find myself browsing through Verge Girls pages and adoring everything I see. I love the unique style that it possesses and I love how quick and easy delivery is! I would definitely recommend to anyone that loves clothing as much as I do! I have never had a bad experience and they continue to fuel my clothing addiction with their new products! LOVE LOVE LOVE! X
I have visited the Verge Girl store and have bought off of their website numerous times, and have always been satisfied with the amazing quality of both the service, and items, I have purchased. Their collections of fashion and accessories are always being updated and in style. Love everything about this business and will always be my go-to when wanting to update my wardrobe.
I had a great experience with verge girl. My order came quick and it was exactly what I expected. I am happy with my experience! I am also shocked about these negative experiences. This was my first purchase but I will be buying again.
Purchased a dress from verge girl, received shipment confirmation the next day and received the dress a couple days after that. Love the dress - fairly priced and the quality is still great. Have paid a lot more for clothing thats not nearly half as good, so very happy with this online clothing store. Thanks verge girl for a great experience!
I've bought multiple dresses on Verge Girl. They always have a great selection of clothes and their delivery is so speedy. I am really impressed with their customer service. I wasn't sure if a dress would fit me and Kelsie sent me all the measurements so I could be sure before ordering!
I placed my order 8/10 (over 2 months ago!) and I have still not received it. I have emailed customer service TWICE and received the same copy and pasted email. This is hands down the WORST customer service/shipping I have ever had to deal with. Super disappointed as this is my first order - I will never be shopping here again.
Hi Olivia,
We are very sorry to hear that you have not received your parcel. We are really sorry, but unfortunately due to COVID-19 there are significant delays on parcels shipped internationally with standard post. The postal services have advised that there are delivery delays due to reduction in air freight capacity and passenger flights (which also carry parcels), a significant increase in parcels volumes, many which require manual sorting, hygiene and social distancing requirements (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers). We have had this information on our website for the duration of the delays. When Australia Post were informed about the delays, they contacted us and we provided this information on our website to inform our customers. I'm really sorry, but we have checked your order and the shipping method selected was "Standard Shipping Experiencing Significant Delays."
We completely understand that these delays are frustrating, however sadly this is something which is beyond our control. The postal services are working around the clock to move all parcels as quickly and safely as possible.
We really appreciate your patience and support during this time and thank you for your understanding. We hope you are safe and well!
If there is anything else we can assist you with, please do not hesitate to contact our team via email at info@vergegirl.com.
We sincerely apologise for any inconvenience and really appreciate your patience.
Thanks a million X
I ordered a dress from Verge Girl and when it arrived it was faulty. I tried it on once and it began to fall apart. I took photos and they were happy for me to send it back. Then once I sent it back they refused to give me a refund even though the dress was faulty. I had bought the dress for a specific event and as I had to send it back I had to buy another dress for the event. Now I am out of pocket and stuck with a voucher. I have emailed back and forth and no one has been able to help me. If I had bought this from any other shop and it was faulty they would have refunded on the spot. Now im stuck with a voucher to a website with poorly made items.
Dont buy anything from here, the quality is rubbish and they refuse to refund.
Tip for consumers:
DONT USE THIS SITE
Hey Nina,
We are sorry to hear that you were not happy with a voucher. The item was assessed however as it was not deemed faulty we offered you a voucher for the cost of the garment which you can use on a future purchase. Our vouchers never expire so you can take as long as you like to use it on a future purchase. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million! X
I love the style of their clothes, and they always seem to have new arrivals! Great shipping to the US, came sooner than I expected! I have ordered multiple things from them and I have never been disappointed.
I love VergeGirl, my cousin turned me on to them last March and I am addicted. The quality is great and the style is on point. Everything is always pictured and accurate to the real deal!
Thanks Verge Girl
I ordered a number of items from them and they refused to send my items unless I sent an image of my ID and card used. They did not refund my purchase. Verge girl is not reputable and is such a scam. Don't order from them.
Hey Gabrielle,
We are very sorry to hear that you are unhappy. We are certainly not a scam company. As your order was flagged as a high risk order by our bank and potentially fraudulent, we needed to conduct a check on this order to ensure that it was not a fraudulent order. As we did not receive these details from you we provided you with a full refund for your order. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X
I ordered a top on the Wednesday and had it by the Friday. When I tried on the garment it was exactly how it looked on the model and was better quality than I ever imagined. Can not wait to shop again
I ordered from Verge Girl and was shocked by how fast it all came in! I live in California and it still came in 2 days. The packaging was adorable and the quality was great. Will definitely shop here again.
Gain trust and grow your business with customer reviews.
Hey Carrie,
I'm very sorry, but I have searched in our system under your name however cannot locate an order from you.
I'm very sorry, but we were recently made aware of a scam company called Vergeg which is not associated with us. Our website is vergegirl.com. They don't have any products as we are the only store that sells our items so they aren't sending orders. If you placed an order on vergeg.com please put a dispute in with your bank to ensure you get your money back.
Thanks a million X