• VRG GRL

VRG GRL

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Overview

VRG GRL has a rating of 2.6 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VRG GRL most frequently mention return policy problems. VRG GRL ranks 122nd among Women's Clothing sites.

  • Service
    30
  • Value
    32
  • Shipping
    33
  • Returns
    22
  • Quality
    31
Positive reviews (last 12 months): 0%
Positive
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Neutral
0
Negative
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How would you rate VRG GRL?
Top Positive Review

“Sexy, good price and better service”

Irune B.
8/24/18

Different boho/bohemian sexy style, with very good prices, their delivery service is on point (only about 7-10 working days to europe)very carefully packaged (which is always a nice detail). 100% recommend

Top Critical Review

“Received damaged item, no refund after over 6 weeks”

Allecia A.
3/9/24

Scam of a company - followed their directions to send back for a refund and they said it would take about 4 weeks. It has been over 6 weeks and they are ignoring my emails. I received something damaged - I feel that should have been refunded immediately.

Reviews (309)

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verge girl (113) customer service (59)
Thumbnail of user ashleys209
Australia
1 review
0 helpful votes
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June 20th, 2017

Such a great online store. Not only do your items come quickly, but they are always great quality! Verge Girl is always keeping up with the latest trends which I LOVE

Thumbnail of user biancal16
California
1 review
1 helpful vote
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May 29th, 2019

I absolutely love verge girl. Everytime I've ordered the items come quickly and look just the same as they do on the models. It's become my favorite store hands down

Thumbnail of user demariee
Indiana
2 reviews
2 helpful votes
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February 24th, 2019

I love this website they always have cute new styles for a good price. The shipping is also super fast. I will definitely continue order from them in the future

Thumbnail of user sofiat51
Florida
1 review
2 helpful votes
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April 25th, 2020

I ordered a single top on April 2nd, and it was last tracked on April 8th. It is now April 25th and I have no idea where the package is and if I'll ever even receive it. The last tracking update says it was en route to the US, but I have no idea who to contact after that because verge girl doesn't give any details on what happens after it leaves Australia. They say on their website that if you don't receive your package it is not their problem. I'm super disappointed and want my money back because I really don't think i'll ever get my package.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Sofia,

We are very sorry to hear that you are yet to receive your parcel. Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates or contact your local postal service.

Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of up to a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services have said that they are working closely with partner airlines and postal operators to move items as quickly possible. We hope to see parcels moving again soon!

You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. When your parcel has been scanned into your country the tracking will update.

Thank you for supporting us at this uncertain time, please let us know if you have any further questions. We hope you are safe and well!

We apologise for any inconvenience and thank you for your patience!

Thanks a million X

Thumbnail of user marleys24
New Jersey
1 review
0 helpful votes
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January 2nd, 2021

Verge girl is my go to online shopping site, amazing quality of clothes, great customer service and shipping times. 10/10 recommend! Thank you for being the best Verge Girl!

Thumbnail of user jenniferl268
Australia
1 review
0 helpful votes
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January 2nd, 2018

I've always adored Verge Girl and never fail to pay it a visit, it's such a lovely store! The clothes are generally great quality, but my favourites are definitely the pieces they make themselves :)

Thumbnail of user candiceo16
Australia
1 review
0 helpful votes
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October 14th, 2020

Offers a wide range of really cute and affordable clothing - I always manage to find something well suited to my personal style. They also offer really quick delivery!

Thumbnail of user ninal63
North Carolina
1 review
0 helpful votes
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May 26th, 2019

Verge Girl is incredible. They have the trendiest and most stylish clothing. I get all of my Levi's from them because they are reasonable and the perfect fit every time. Cutest tops too!

Thumbnail of user deidres11
Texas
1 review
0 helpful votes
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August 3rd, 2018

Every order is of high quality and ships extremely fast (I am in the US). The styles on the website are unique and they carry pieces you can not find anywhere else! I love verge girl! Xx deidre

Thumbnail of user leahm210
Canada
1 review
0 helpful votes
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October 28th, 2020

I didn't know what to expect with my first Verge Girl order but I'm so glad I purchased! The clothes are very cute and the sales are great. Will be purchasing again!

Thumbnail of user shannonm716
California
1 review
0 helpful votes
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June 1st, 2021

Buyer beware: the quality of these items are nowhere near worth the price, their return policies are unclear, the customer service is abysmal, and I would never recommend this company to anyone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Shannon,

We are very sorry to hear that you have had this experience.

If you are not 100% happy with the items you have received, you are welcome to return them to us as per our returns policy for either a refund or store voucher. To process a return, please head to our returns page, here is the link: https://www.vergegirl.com/pages/returns and follow the steps. Please ensure the item/s you are returning meet our returns policy.

We sincerely apologise for any inconvenience caused and appreciate your feedback. If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.

Thanks X

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Shannon,

We're so sorry to hear that your purchase wasn't quite what you're expecting! We happily accept returns for refunds or store vouchers and recently extended our return policy timeframe to allow for 30 days!

If you are not 100% happy with your order please feel free to contact our customer service team at info@vrggrl.com for assistance, they will be able to answer any questions you may have regarding our returns policy.

I sincerely apologise for any inconvenience caused.

Thanks xx

Thumbnail of user beatricej4
Florida
1 review
0 helpful votes
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June 28th, 2017

On my third purchase everything went smooth and great customer service. I have no complaints and they have the most beautiful clothing at an affordable price

Thumbnail of user sheam26
Minnesota
1 review
0 helpful votes
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October 24th, 2020

Such cute stuff. I discovered this store a few months ago and I have checked it basically every day since. They have a ton of both basic and unique pieces so there is something for everyone!

Thumbnail of user kayleyf1
Australia
1 review
0 helpful votes
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June 4th, 2018

Always love the clothes they post. Great range and styles. Even better now they have free shipping and returns in Aus, always a bummer sending things back if they don't fit when it costs money.

Thumbnail of user charliej21
Australia
1 review
0 helpful votes
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January 3rd, 2018

I ordered some accessories off of Verge Girl, they came and are amazing! Total Street luxe vibes at an affordable price. The details and look of the items are even better in person then on the site x

Thumbnail of user sasham24
Australia
1 review
6 helpful votes
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April 3rd, 2018

Do not fall for their poorly made over-priced products, youll have better luck with similar sites such as Princess Polly. I gave this site three goes at receiving an item that was half decent, mainly because they dont do refunds but the quality just seemed to deteriorate with every purchase. The third piece that arrived was the final straw as the garment was nothing like the image displayed on the site. It was made from discoloured fabric, lining that is completely shown through the fabric, and the general finish on it was poor - NOT WORTH $80! Initially they were very understanding, asking for photos of these issues and agreeing to examining the product once I returned it. Once they received it, the seemingly to have forgotten that I had complained about the garment, issuing me a credit. Once i had to update the new staff member on the situation, I was told "the garment matches the image online therefore, not receiving a refund I have advised them that I'm taking this up with Consumer Protection and the Ombudsman in my state. You know what they say have a good experience with a store and tell two people about it, have a bad experience and you tell 10 people about it...

Tip for consumers:
Search for the garment you want on other sites such as princess polly, the quality will be the same but at least you pay half as much, deal with better return policies and receive professional customer service!

Service
Value
Shipping
Returns
Quality
Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Sasha,
We are very sorry to hear that you have not been happy with your recent purchases with us. Unfortunately, as your return matched the online product images we were unable to provide you with a refund as the item was not faulty. Instead, we provided you with a store credit for the cost of the item you to use on a future purchase. Our store credits never expire so you can take as long as you like to use it. We sold hundreds of these garments and this was the first time we received this feedback. We are very sorry, but if an item matches the online product images we are unable to provide you with a refund. We keep our photo editing to a minimum to ensure that the colours in our product images match the actual colour of the item. We are also always more than happy to answer any questions you may have about an item before you make a purchase as we want you to love your purchase, so please don't hesitate to contact us in the future. Please let us know what we can do to make this experience better for you. We hope to hear from you soon. Thanks a million! X

Thumbnail of user caitlynv3
Australia
1 review
0 helpful votes
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June 13th, 2018

Verge Girl has always provided me with extremely good quality clothes and great customer service, and are having to give store credit when something just isnt right!

Thumbnail of user laureb
Australia
1 review
0 helpful votes
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July 12th, 2018

A great source of style inspo! My last order arrived so quickly (I am in remote Australia) and the pieces were perfect: good quality and true to size. Will be ordering more unique pieces pronto!

Thumbnail of user michellem303
Australia
1 review
0 helpful votes
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July 25th, 2017

Bought two garments on the sale rack in your city store yesterday arvo, such fab prices, can't wait to wear them this weekend, shop assistant was very cheerful and pleasant to deal with too. Thanks

Thumbnail of user jamiek60
Australia
1 review
7 helpful votes
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July 20th, 2017

Noticed one model looking abnormally skinny, making the product undesirable and projects a unpositive imagine towards the young girls which view this site?

Thumbnail of user rebeccas1714
Australia
1 review
0 helpful votes
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October 11th, 2021

Please just visit Princess Polly for exactly the same products for half of the price. Not only are their products poor but their customer service practices are highly unethical and dishonest.

Sending you clearly faulty products, then ask you to fix their poor quality clothes yourselves i. E the initial response 'please just cut away the thread that is hanging off in 3/4 separate places on the top'. Like we don't know these tops will then fall apart as soon as we wash them and not be worn again.

When this resolution was obviously refused they provided a returns label and asked to return this (but no mention of the fact they would then remove this cost from the refund). As I had already said on two occasions that I would not be paying extra to return a clearly faulty top to them.

The other top I bought originally which surprisingly wasn't falling apart on arrival. I have now washed once and it has completely lost its colour and the threading is also coming loose.

Please just don't waste your money here they are overcharging you for really poorly made products and then using very dishonest and non-transparent customer service tactics. I wish I'd have checked the reviews before ordering from here as seems to have many bad reviews across the board and I am not surprised.

Also please teach your customer services reps to stop just copying and pasting the same things about the returns policy. Returns policies shouldn't be used to cover your back on faulty items that you are sending out. Which looking at your reviews is happening quite often.

Tip for consumers:
Dont use.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Rebecca,

I am so sorry to hear that you have had this experience.

We are always happy to offer compensation for an item that is found to have manufacturing defect and will generally ask customers to send through a photo so our team can easily assess the issue.

Unfortunately, we are not always able to clearly identify a fault via the photographs that have been provided. Generally, when this happens we will provide a pre-paid shipping label so that the garment can be returned back to us and thoroughly inspected by our returns team.

If an item is found not to have a manufacturing defect once it has been received, it will be processed as per our returns policy.

I am so sorry for any inconvenience caused!

Thanks xx

Thumbnail of user vanessaw76
California
1 review
0 helpful votes
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June 13th, 2018

I've loved Verge Girl from the beginning! Their clothing always runs true to size and looks exactly like the pictures. I could spend lots of hours and money on this Website hehe

Thumbnail of user ranis6
Australia
1 review
4 helpful votes
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November 3rd, 2016

This shop has nice stuff but unfortunately the "manager" today is absolutely horrible. When I asked questions about sizing and availability of items she snapped at me very rudely and abruptly, leaving me to feel uncomfortable and on the verge of tears, she is intimidating and a bully, I strongly advise AGAINST supporting their business. It is been a very long time since I've been to a store with such an UGLY NAST HORRIBLE storeperson. My feelings are hurt and I will make a point of discouraging EVERYONE I know from shopping at Verge at Adelaide St!
A huge waste of ten minutes of my life that should've been spent on a human being deserving of my time and kindness.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Rani,
Im so sorry that you had this experience in our city store. It worries us to think that customers can be intimidated in our store and i just want to let you know that we think this behaviour is unacceptable. We have already spoken to the staff member who was working on this day.
We appreciate the review, its essential for us to know what we can do to improve our services.
Thanks

Thumbnail of user alyssak12
Australia
1 review
2 helpful votes
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February 10th, 2017

I had recently purchased a dress from Verge Girl in Brisbane to have it fall apart on me 10 days after purchasing this garment. One strap had snapped, the other strap almost snapped, all of the lining in the dress frayed and ruined. I have then attempted to return this dress for a refund, it has taken me four visits to the store and multiple phone calls and a lot of persistence just to have the dress exchanged. The customer service I have received in this time has been the worst I have ever encountered, the manager and team at this store have absolutely no customer service and are all out right rude. The manager refused to contact me directly and is more then happy to put her employees in the firing line of an unhappy customer.
If you ever leave the garment with this store, take photos of everything and obtain all proof you can. Do not throw your receipt away, and be prepared for a lot of time and effort if you ever choose to return anything to this store. I will never shop here again. By far the most horrible retail experience I have ever encountered.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Alyssa,
Im sorry this has been your experience shopping with us. It is our store policy to not accept returns that have their tags detached and no proof of purchase. The girls are only trained on store policy so there is going to be back and forth between management to come to a resolution regarding unique cases. I can see why it may have taken extra time to make a decision to credit you for the dress. Thanks for letting us know how we can improve what we do, as we surely don't want any of our customers to incur negative experiences shopping with us. VG

Thumbnail of user maras33
Florida
1 review
0 helpful votes
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May 30th, 2018

Although this clothing website is a little more on the expensive end, the quality of the clothes make it worth the price. I am happy with my purchase.

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VRG G.

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