• VRG GRL

VRG GRL

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Overview

VRG GRL has a rating of 2.6 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VRG GRL most frequently mention return policy problems. VRG GRL ranks 122nd among Women's Clothing sites.

  • Service
    30
  • Value
    32
  • Shipping
    33
  • Returns
    22
  • Quality
    31
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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How would you rate VRG GRL?
Top Positive Review

“Sexy, good price and better service”

Irune B.
8/24/18

Different boho/bohemian sexy style, with very good prices, their delivery service is on point (only about 7-10 working days to europe)very carefully packaged (which is always a nice detail). 100% recommend

Top Critical Review

“Received damaged item, no refund after over 6 weeks”

Allecia A.
3/9/24

Scam of a company - followed their directions to send back for a refund and they said it would take about 4 weeks. It has been over 6 weeks and they are ignoring my emails. I received something damaged - I feel that should have been refunded immediately.

Reviews (309)

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verge girl (113) customer service (59)
Thumbnail of user yasminb32
Australia
60 reviews
29 helpful votes
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March 22nd, 2021
Verified purchase

Verge Girl is such a cool place to shop. All the pieces are so 'instagram ready' and trendy.
A lot of their items are out of stock in the smaller sizes which makes it hard for me to purchase things at times, but the clothes are really pretty and shipping is quick (around 4/5 days). I like that refunds are available, as many online shops only offer store credit on returns. I look forward to my next VG purchase!

Service
Value
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Returns
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Thumbnail of user abigailp20
Australia
1 review
0 helpful votes
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May 23rd, 2018

Was delighted with everything on verge girl.
Very fast delivery, easy website and great products!
I ordered the emerald heart of glass bag and also the Gabrielle necklace. Both items where great quality and exactly like the pictures! I will be a loyal customer now :) thank you so much!

Thumbnail of user gemmap13
Australia
1 review
0 helpful votes
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November 14th, 2017

Verge girl has so many new and on trend items to choose from that cover a whole heap of different styles and occasions. Their service is fast (I received my parcel within a couple of days) and the clothes fit according to their size guide and are good quality, looking exactly like the modelled photo. Very happy with this store and will definitely shop with verge girl again!

Thumbnail of user carolinel97
Kentucky
1 review
2 helpful votes
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May 25th, 2019

I paid $20 $#*!ing dollars for 1 to 3 day shipping... guess what. My package didn't come anywhere near 3 days. Still haven't received my package and after contacting them through the website, I got no response. But hey they seem to respond to comments on here since they are public! Maybe I can get a response to this! When they receive a private message, verge girl doesn't bother to reply. I hope the clothes are at least decent quality... if I ever get them

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Caroline,

We are very sorry to hear that you are frustrated. As our warehouse is closed on weekends we replied to your email as soon as possible on Monday morning, as your email was sent to us over the weekend.

We do state on our website that our office and warehouse are closed on weekends and that all orders are dispatched on business days within 24-48 hours from the order date. As your order was placed on Friday afternoon our time, it was express shipped within this time frame on Monday and will arrive within 1-3 business days with DHL express.

Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon.

Thanks a million X

Thumbnail of user saraw140
Illinois
1 review
0 helpful votes
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July 29th, 2018

I have never had better customer service from a company in my life. I accidentally ordered 2 of the same shirts. Verge girl emailed me right away to make sure that if what I did was correct. And when I told them that I did it on accident, they automatically said they would cancel the transaction and immediately give me in store credit for it!

Thumbnail of user deannan7
Australia
2 reviews
0 helpful votes
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May 29th, 2018

SO many positives, could not be happier!
Favourite clothing brand, thats for sure! Not only is the website easy to navigate, but the customer service is outstanding also- prompt replies and helpful assistance.
Delivery is exceptionally quick, and I am always constantly happy with the products and their quality.

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Value
Shipping
Returns
Quality
Thumbnail of user ainsleys
Australia
1 review
0 helpful votes
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August 1st, 2017

I have been shopping with verge girl for a few years now. They always have the newest trends before any over competitors and a wide range of vintage items. Definitely my go to website for any occasion

Thumbnail of user kerriez
Ohio
1 review
0 helpful votes
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August 3rd, 2018

Aussie fashion at it's best - We don't have access to many pieces like this in the US, as it's similar but just not the same. I also look to this site for affordable on-trend jewelry because they offer FREE ship to US! Turnaround time isn't too long, and it's a huge $ savings. Love them!

Thumbnail of user melanieb98
District of Columbia
1 review
0 helpful votes
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August 29th, 2017

VergeGirl is the best for trendy pieces! They ship super fast and the quality is great. Their social media platforms are always up to date. I highly recommend this company and I purchase from a number of different sites all over the world for myself and my clients.

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Value
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Returns
Quality
Thumbnail of user briannaf4
California
2 reviews
0 helpful votes
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July 27th, 2017

I love how this site is always on trend and offers very affordable prices at the same time. I purchased two items and I'm in love with both pieces. Not to mention their shipping took only two days! This is my new favorite website.

Thumbnail of user angelas196
Australia
1 review
0 helpful votes
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August 25th, 2017

Verge girl have the NICEST clothes. They are always getting in amazing new styles every week and their clothes always fit perfectly. I have ordered with them multiple times now and they always arrive really fast as well. My absolute favourite online shop.

Thumbnail of user margheritaf1
Italy
1 review
0 helpful votes
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August 7th, 2020

I ordered this dress on sale 4 months ago for the summer and after 2 months of waiting I asked for refunds but Verge told me to wait. Two months later the parcel arrived... with more money to pay! They don't tell you that customs duties are not included, so I had to pay more than half of the price of the dress in taxes. NEVER BUY on Verge Girl if you are not Australian, even if items are on sale! Trust me. Worst purchase EVER. I have never experienced this before even if I often order foreign items.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hi Margherita,

We are very sorry to hear this. We are really sorry, however unfortunately we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country when your order arrives into customs and are based on the value of the goods. The best thing to do is to check with your country's customs as they will be able to let you know how these fees are decided.

We do state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here: https://www.vergegirl.com/pages/shipping-delivery.

We are also very sorry about the current delays due to COVID-19. Unfortunately due to COVID-19 there are significant delays on parcels shipped internationally with standard post. The postal services have advised that there are delivery delays due to reduction in air freight capacity and passenger flights (which also carry parcels), a significant increase in parcels volumes, many which require manual sorting, hygiene and social distancing requirements (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers). We have had this information on our website for the duration of the delays.

We sincerely apologise for any inconvenience caused. If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.

Thanks X

Thumbnail of user natalieh88
Australia
1 review
0 helpful votes
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July 9th, 2018

I have made countless orders with Verge girl and have always been highly satisfied with their products. However if something doesn't work out, I have confidence that my return will be processed swiftly. (not to mention they have free returns). I have had only good customer service experiences. I rely on Verge girl to the hottest new items.

Thumbnail of user kerrinm
Australia
1 review
0 helpful votes
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July 3rd, 2018

So many unique clothes in a good quality! Very good offer with free express shipping in Australia when you spend 50 or more. So you can order on wednesdays and have your clothes Friday for the perfect night out:-)

Thumbnail of user kirstieb2
Australia
1 review
0 helpful votes
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May 21st, 2018

Every time I've received my package its always beautifully wrapped and they do so many lovely extra touches that makes it so much more exciting to get your new clothes!
That and... the clothes are gorgeous and good quality!

Thumbnail of user summery1
Australia
1 review
0 helpful votes
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July 20th, 2018

I purchased white frill top and black mini dress. I love both of them and they are exactly same as in the pictures on the website- even better quality in real!

I am so happy with the experience and cant wait for my next purchase :)

Thumbnail of user madelynq
Australia
1 review
0 helpful votes
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August 7th, 2018

I am a very loyal customer to verge girl. The quality of the clothing is beautiful, and if I don't like something I receive, it's no hassle to them for me to send it back (prepaid shipping too WOO!) and swap it for something else! I've never been dissatisfied with my service!

Thumbnail of user whitneyb39
Australia
1 review
0 helpful votes
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June 6th, 2018

My first purchase on verge girl was a successful one. It came within two days and the clothes were perfect. Exactly how they looked in the picture and good quality. The website always has great layouts and ideas on how to style your clothes. Love it, will use again.

Thumbnail of user tarap67
Australia
1 review
0 helpful votes
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August 21st, 2018

This was my first time shopping with verge girl, unfortunately, the skirt I ordered was faulty however verge girl quickly responded and gave me instructions on how to send it back. The whole process was timely and convenient - I have no complaints. I ended up getting a different skirt because the one I initially ordered was out of stock in my size, which was fine because I ended up loving the one I got instead! Overall, good experience shopping with them and will again!

Thumbnail of user lindym20
Australia
1 review
0 helpful votes
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October 21st, 2020

This gorgeous top arrived so fast I was amazed. Then I opened it up and was further amazed by the quality and fit. For an aging beauty like myself, I was able to find something in this lovely, trendy shop to suit me.
Thank you.
I'm still cool :)

Thumbnail of user laurelberger052
New York
1 review
0 helpful votes
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July 28th, 2023

I ordered a dress back in May that was terrible quality and sent it back right away. It's almost august and they still have not refunded me and claim that my shipment has not reached them yet, which is simply not possible. This same thing happened to me 2 years ago and they never refunded me for items, and I finally decided to try to shop here again and they've done it again.

Thumbnail of user ev47
Netherlands
1 review
0 helpful votes
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May 18th, 2021

I've actually never gone through the trouble of writing a review, but I really want to make sure other people don't make the same mistake I made. Firstly, Verge Girl does not inform its customers properly about the shipping costs. If you are not in Australia DONT ORDER unless you're willing to pay a significant amount of additional money to receive your package. In my instance: I am living in the Netherlands and had to pay 154 euros extra to receive my package (worth 400 euros). If I didn't want to receive my package, I still had to pay those shipping costs.
Secondly, the quality of the clothes is absolutely terrible. A white dress shines through like you can't imagine (especially if you consider the money you paid for it), the fabric is crappy and cheap and all in all everything is extremely overpriced.

This is really to prevent everyone from falling into the same trap..

Tip for consumers:
Don’t use it if you’re not in Australia

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hi E v.,

We are very sorry to hear that you have had this experience. We recently introduced a feature on our website that provides an estimate of the customs fees you may be charged once your parcel has undergone the clearance process in customs. This is shown on checkout prior to processing payment so that our customers are aware of customs fees prior to confirming the order.

We are really sorry, however unfortunately we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country based on the value of the goods. We also state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here: https://www.vergegirl.com/pages/shipping-delivery.

If you are not 100% happy with the items you have received, you are welcome to return them to us as per our returns policy for either a refund or store voucher. To process a return, please head to our returns page, here is the link: https://www.vergegirl.com/pages/returns and follow the steps. Please ensure the item/s you are returning meet our returns policy.

We sincerely apologise for any inconvenience caused and appreciate your feedback. If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.

Thanks X

Thumbnail of user sarahc1920
Canada
1 review
0 helpful votes
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January 3rd, 2022

I bought two tops and one was see through but it was a white/cream colour so I gave it a pass. But the other was sage green and just as see through as the white one. The stitching on this top was also horrible and the top was way too stretchy so did not hold its shape. Emailed customer service for a return/refund and they said no. Why sell your tops for $40-$50 when the quality is this cheap?

Service
Value
Shipping
Returns
Quality
Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Sarah,

I am so sorry to hear that you are disappointed with your recent purchase. As per our returns policy, we do not accept returns on any sale items as they have been heavily reduced to 70% off for clearance. Due to this, the London Streets Top // Sage was reduced to A$14.70 AUD. We have assessed these images and can see that this is a small amount of excess thread, which can be carefully trimmed without affecting the garment. Due to this, the item is not deemed to be faulty.

I can see that in this instance our customer service team combined two orders that were placed and refunded the cost of shipping for one purchase which is not something we are usually able to do however, we did want to ensure a positive customer experience so we are very saddened to hear that you are not 100% happy with your recent purchase. Please email info@vrggrl.com if there is anything else we can help you with.

I apologise for any inconvenience caused.

Thanks xx

Thumbnail of user rhiannenw
Australia
1 review
0 helpful votes
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August 9th, 2017

This clothing brand brings you the most rad pieces of clothing, accessories & footwear in the matter of a couple days! The express shipping works a charm as my orders usually take 1 day to be delivered. One of my fav online stores for sure!

Thumbnail of user gracec237
California
1 review
1 helpful vote
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June 29th, 2020

Really Great Clothing!
I would rate my recent order a 8/10. The clothing quality is quite nice compared to other stores, but the prices are a bit high. Shipping took around 2-3 weeks (I live in the USA). Packaging was nice and the shirt itself is very cute and well made.

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VRG G.

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