• VRG GRL

VRG GRL

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Overview

VRG GRL has a rating of 2.6 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VRG GRL most frequently mention return policy problems. VRG GRL ranks 122nd among Women's Clothing sites.

  • Service
    30
  • Value
    32
  • Shipping
    33
  • Returns
    22
  • Quality
    31
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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How would you rate VRG GRL?
Top Positive Review

“Sexy, good price and better service”

Irune B.
8/24/18

Different boho/bohemian sexy style, with very good prices, their delivery service is on point (only about 7-10 working days to europe)very carefully packaged (which is always a nice detail). 100% recommend

Top Critical Review

“Received damaged item, no refund after over 6 weeks”

Allecia A.
3/9/24

Scam of a company - followed their directions to send back for a refund and they said it would take about 4 weeks. It has been over 6 weeks and they are ignoring my emails. I received something damaged - I feel that should have been refunded immediately.

Reviews (309)

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verge girl (113) customer service (59)
Thumbnail of user jacquelinel97
Canada
1 review
21 helpful votes
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January 31st, 2019

I'm so satisfied with my purchase! Even though I only purchased one thing, I'm so happy with the way it looked and so lucky that I got the right size because my blouse fits perfectly on me. With that being said, the free shipping (even internationally!) is also a HUGE PLUS to why I'll be shopping for more of their affordable pieces again.

Thumbnail of user nishae
California
1 review
0 helpful votes
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June 6th, 2018

I have been following Verge Girl for a while now because Im in love with the way they style their clothing on their social media. I finally ordered the Ticket to Ride Button Up Linen Shirt, and it came to me in just 6 days (Im in Los Angeles). Id have to say that although I do love the shirt, its more of a creme/beige than a white, which is how its portrayed on the website. Overall Im very happy with my purchase and will likely buy again. This is my honest review!

Thumbnail of user lw126
New York
1 review
0 helpful votes
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August 3rd, 2018

Really cute clothes and at a good price point. I bought a dress which I absolutely love and two knit tops, which are also cute. I only wish it didn't take so long to arrive, but at least the shipping is free!

Thumbnail of user sammyn15
Australia
1 review
0 helpful votes
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July 11th, 2021

You never recieve the $10 for signing up and you also don't recieve your points from referring friends, after contacting them multiple times it's clear to see they don't read the full email and instead send a generic apology with an excuse as to why it didn't work whilst also failing to mention the other half of the email.

Tip for consumers:
don't

Products used:
dress

Service
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Quality
Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Sammy,

We are very sorry to hear that you have had this experience. Unfortunately, if you have previously subscribed to our mailing list you will not receive a sign up discount code however, I can see that in this instance our customer service team were able to assist you in and issued a $10.00 AUD voucher that you are welcome to apply to a future purchase.

We sincerely apologise for any inconvenience caused and appreciate your feedback. If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.

Thanks X

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Sammy,

I am very sorry to hear that you have had this experience! We offer a sign up discount code to new customers, this is sent automatically once you add your email address to the pop-up box on our site! Unfortunately, if you have previously created an account or placed an order, you sadly may not be eligible for the discount however, we recommend keeping an eye on your emails for any future promotions!

Any points that are added to your Club Monterosso account may remain pending for 30 days until they are transferred to active points. You are welcome to email our customer service team at info@vrggrl.com and they can let you know how many active and pending points you currently have!

I am very sorry for any inconvenience caused.

Thanks xx

Thumbnail of user jaydea
Australia
1 review
0 helpful votes
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July 31st, 2018

Their clothing is beautiful quality, however they are slightly small - for example I'm between a 10-12 on the bottom and a size 12 skirt is quite tight. Also I'm always a 10 on top and the size 10 top is on the tight side too. If you're between sizes or you want something a little looser, definitely order up. Beautiful clothing though, and now that I know this I'll be purchasing again although a size up.

Thumbnail of user elennak
Australia
1 review
0 helpful votes
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November 2nd, 2020

I bought quite a few pairs of socks from Verge Girl and they are as pretty in person as they are in the pictures! I love them so much! They're so soft and super pretty! I ordered them on Friday and they got here the following Monday!

Thumbnail of user ashleys208
California
1 review
0 helpful votes
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June 13th, 2017

This website store is so chic and trendy, but in its own unique way! I bought three items just to try out the store and all three items are great quality and exactly as picture online! I will definitely be coming back! Love this store so much!

Thumbnail of user hannahc223
California
1 review
2 helpful votes
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January 17th, 2021

I got a pair of pants from them for $80 and they pilled within one wear. The fabric is cheap and the clothing feels like it will fall apart in one wear. Everything is made in China and the brand is completely unsustainable. They are also like an overpriced forever 21 in that they steal designs from small brands and dupe them making them cheap and low quality

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Value
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Returns
Quality
Thumbnail of user rebeccay30
Canada
1 review
0 helpful votes
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June 25th, 2019

I ordered a few pieces from Verge Girl - all items were great quality and very stylish! The shipping was fast taking about a week from the time of order from Australia to Canada! I will definitely order again!

Thumbnail of user amyr239
Australia
1 review
0 helpful votes
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July 3rd, 2018

Always seems to have a great variety of updated stock. Love the new realises each week. The customer service has always been quick when required and the returns process (brought the wrong size) was very quick and easy.

Tip for consumers:
Considering the sizing options. I had to exchange two seperate items twice cause both times they were too big. Even though i purchased my usual

Service
Value
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Returns
Quality
Thumbnail of user alliew39
New Jersey
1 review
0 helpful votes
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October 19th, 2020

I have ordered from this website twice. Both times they quality was extremely thin and cheap looking. The clothing is not as good as it looks on the website and the prices do not match up with the quality of the items. Highly recommend going though a different website

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hi Allie,

We are very sorry to hear that you have not been happy with your recent purchases. If you are not 100% happy with your order you are welcome to return it to us as per our returns policy for either a refund or a gift card. To process a return, please head to our returns page, here is the link: https://www.vergegirl.com/pages/returns and follow the steps.

Can you please let us know what we can do to make this experience better for you?

Thanks a million X

Thumbnail of user cassiep18
Cassie P.
Australia
1 review
0 helpful votes
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June 4th, 2018

I ordered the Current Desires Mini Dress and I absolutely love it! It fits true to size and I love how the sleeves give it a vintage vibe yet the bottom is cute and flirty. I cant wait to wear it out. I was very happy with the express post coming on time as well. I will definitely be ordering from verge girl again.

Thumbnail of user amberc253
GB
1 review
2 helpful votes
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July 22nd, 2020

I live in the UK so it took a month for my order to arrive due to COVID. When it did arrive the dress I ordered was such poor quality. I paid £50 for a dress that could be about £10 on Aliexpress. This item feels cheap it's so see through for a black dress. I'm so annoyed I paid this amount of money for Primark quality. Please be cautious when purchasing items from here, they are so overpriced. Extremely disappointed.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hi Amber,

We are very sorry to hear this. I have checked with our customer service team and can see that they have assisted with this. If you are not 100% happy with your order, you are welcome to return the items to us as per our returns policy for either a refund or gift card. To process a return, please follow the steps on our returns page here - https://www.vergegirl.com/pages/returns

If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.

We apologise for any inconvenience caused.

Thanks a million X

Thumbnail of user jenw45
Australia
2 reviews
0 helpful votes
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August 9th, 2017

I ordered the 'She looks like the moon bells' pants and they are awesome. The clothing is great quality and the pants came 2 days after ordering! Would definitely recommend purchasing from this store.

Thumbnail of user elisem25
Australia
1 review
0 helpful votes
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July 12th, 2018

Verge girl has yet to disappoint me and would be surprised if I saw a bad review. It's hands down one of the best if not the BEST online store I've been on, the speedy delivery and always updated fashion trends. Always has good sales and all items and wrapt and sent with love.

Thumbnail of user estherp132
Australia
1 review
0 helpful votes
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November 4th, 2020

I shop on verge girl all the time!, I've seen a few bad reviews but ultimately, my products are always great and in good quality, the selection is super unique and fun and my parcels are always delivered within time!

Thumbnail of user aleciav3
Australia
1 review
0 helpful votes
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October 28th, 2020

Everything is so cute and the shipping was really fast, even with the post delays. One of the only Aus websites that has clothes that are actually fun to wear. The returns process is also really simple.

Thumbnail of user hannahf16
Ohio
2 reviews
1 helpful vote
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July 31st, 2016

I bought a halter top that appeared to be super silky for $36.90 expecting to get my money's worth. When I received the product, it was this super cheap looking scrap of fabric that was very poorly constructed. The $67 dress I bought was constructed better, but the fabric was way too cheap to have the price be up to $67. Shipping was also an insane price at $22 for only two items. Overall I wouldn't recommend this site and would never shop here again.

Value
Shipping
Quality
Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Hannah,
Im so sorry you had this experience purchasing from our online store. We are continually trying to make our customers shopping experience smoother and more enjoyable. Since this time we now offer free express shipping, a cost we are more than happy to pay for our customers. I hope you can understand that as a growing business, you can't always absorb these costs straight away.
Thanks

Thumbnail of user vm105
California
1 review
0 helpful votes
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August 14th, 2020

Let's be real, VG has the cutest fashion and actually does have nice quality. But the most stars I could give to this store would be 2, simply for the fact that these clothes will not fit you unless you have a [really] skinny flat chested body type. For reference, I have always been a size medium if not than small (size 4-6), and I ordered 9 things all size large or the largest size available because I knew it would run small. But I didn't know it ran THAT small- these clothes will NOT fit you if you are curvy. So just another company supporting the anorexic model aesthetic.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hi V M.,

We are very sorry that you experienced this issue with sizing. All of our sizing is in line with standard Australian sizing regulations however as we stock items from other brands, as well as our own Verge Girl exclusive items, we do state on our size guide to please note that the sizing may vary depending on the brand and style of the garment.

We recommend cross checking your measurements with our size guide here: https://www.vergegirl.com/pages/sizing to ensure the best fit. If you ever have any questions regarding the sizing, fit or feel of any item prior to purchase please feel free to contact our customer service team who are always more than happy to assist and can measure items for you.

We apologise for any inconvenience caused and appreciate your feedback. If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.

Thanks a million X

Thumbnail of user islak
GB
1 review
2 helpful votes
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April 28th, 2019

I ordered a lot of clothes from Verge Girl, however, as they were being shipped from Australia the customs charge was £50. This is obviously not their fault, but I couldn't pay that amount to just collect the clothes so I asked for it to be returned to sender. Now Verge Girl will not offer me a refund at all because I used return to sender! The parcel was way over £100 and they refuse to give me a refund even though they have the clothes back. It is a complete joke, customer services keep apologising but won't offer me a refund at all. So so disappointing and upsetting!

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Isla,

We are very sorry to hear this. Unfortunately, we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country when your order arrives into customs and are based on the value of the goods.

We do state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here:
https://www.vergegirl.com/pages/shipping-delivery.

I'm very sorry, but we are usually unable to offer a gift voucher at all for a parcel that has been returned back to us due to import duties being refused, however in this instance we checked this with our manager and our manager agreed to offer a voucher which you can use on a future purchase. Generally we do request that customers cover the cost of return shipping so we can send the parcel back to you,
However have instead issued a credit for the order amount.

As per our emails, we have issued a voucher for the cost of your order which is on your account for you to use.

Please let us know if there is anything else we can help you with.
Thanks a million X

Thumbnail of user tabithas19
Australia
1 review
0 helpful votes
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August 3rd, 2018

I ordered a dress off Verge Girl that, to my delight, was in great condition. The dress fitted me well and was delivered to my door within 2 days! I was amazed by the efficient service from this site and would highly recommend to it to everyone.

Thumbnail of user devinq
California
1 review
0 helpful votes
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November 1st, 2017

I've ordered a few items from verge girl. Loved each and everyone of them. Recently, I purchased the Paradise Club Denim shorts && let me tell ya, I am in love. Fit so nicely and the yellow is the coolest color! Lookin good and feelin great in those babies. Highly recommend!

Thumbnail of user larisar3
Australia
1 review
0 helpful votes
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June 7th, 2018

Its rare I find a site with affordable clothing that has so many items I love. I would buy them all if I could! The shipping was great and the packaging was beautiful as well. Definitely going to buy again and again

Thumbnail of user mm1557
Australia
1 review
0 helpful votes
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July 26th, 2023

This is the first time I've gone to the effort of writing a review. I purchased two dresses from them and they are incredibly poor quality. They are shein quality with a ridiculous price tag for what they are. They are made of a very thin material and to a very standard, my dress has a thread already unravelling. You have to pay for returns also

Products used:
Dresses

Thumbnail of user madisonr75
California
1 review
1 helpful vote
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January 18th, 2021

I am not sure what to do at this point, because my dad bought me some Verge Girl items in the first week of December and we have still not received them. Customer service just told him that packages are delayed and he should have read that on the website. I totally understand that we are in a pandemic and items can be delayed, but being over a month late is not okay. Other companies face the same challenges, yet I still receive their items on time. When I track the items it just says I will receive them on December 10th, but it is now January 18th. I would really like my money back and some help from the customer service department.

Service
Value
Shipping
Quality

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VRG G.

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