The dress I bought is so cute but VERY see through so I added a lining and also removed some weird sleeves they had put on. After this the dress was pretty perfect for me. But $130 for a simple polyester slip dress that needed some work (like most of their designs) it's very steep. As well as this their customer service is pretty poor. As I never received a confirmation email or tracking number from them after trying to contact them twice and my package just showed up one day. I probably won't buy from them again just because their clothes are really not worth the money even if they have some cute pieces!
I just got two shirts in the mail both were completely see through. The stitching was very poorly done. There were strings everywhere. It's the price of urban outfitters but the quality of shein. This is very unfortunate because there pieces online look cute. I've ordered maybe 10 things from their site and returned the majority of them. Not worth it.
Cute items. I've ordered about 14 items in two orders from their sales and every single piece has come apart at the seams. Poor stitching. Even the loose items have created holes in the neck or arm seam. Even a pair of shorts I have with the tags on have a hole. Never even tried on, just over time in my closet the seam came loose. Definitely not worth the money, I'm just happy I didn't pay full price.
I like verge girl and have bought from them a few times over the years. I will be the first to say that the quality is hit or miss and some things are made better than others. In recent years the quality has improved a bit but that could be in certain items (the dresses are usually good). The pricing has always been a bit weird. $60+ for basic looking tops and I really don't recommend buying their jewellery. Their prices on have risen significantly as well.
When shopping with this brand, you sadly have to accept you will never see a refund from them. 7 days return isn't enough time as the post office sometimes takes ages to ship (which they won't consider). I live within the state of their warehouse and I still have to receive credits.
They do have nice dresses though, I'll probably still buy from them lmao. I recommend looking at verge girl items on depop.
If you're looking into summer dress or an event dress, a big PASS. The quality is Shein like, see-through material and terrible stitching, and for the price they're charging? When I contacted the customer support, they simply gaslighted me. The clothes look nothing like pictures on the site, and the fact that they have no option of commenting on the site? Red flag girls. Ordered a white top, it came in cream. I guess a blind person both sewed the clothes and put them online.
Verge girl consistently charge incredibly expensive prices for consistently shocking quality. Everytime I have ordered, I pay top dollar for an item to arrive that looks nothing like the advertised images in terms of quality. In addition to this, the tags on these items are not even verge girl - it seems like they just bulk import poor quality items from dodgy wholesalers and just rebrand and mark up the price?
I have been disappointed one too many times by this brand.
Hey Aurora,
Thank you for your honest feedback, we are so sorry to hear that you have not had a positive experience in this instance.
Here at VRG GRL, we pride ourselves on creating unique, high quality products that are delivered with exceptional customer service. We're really sorry if your experience didn't live up to this and our friendly customer service team would be more than happy to assist you with this if you'd like to reach out to them directly.
While we do stock VRG GRL exclusive styles which are designed in house by our amazing design team and exclusive to us, we do also stock items from other brands! As we look to a more sustainable future, we are moving away from selling wholesale stock and going forward, we will only be selling curated VRG GRL collections!
Please don't hesitate to email us at info@vrggrl.com if there is anything we can help you with!
I am so sorry for any inconvenience.
Thanks xx
Scam of a company - followed their directions to send back for a refund and they said it would take about 4 weeks. It has been over 6 weeks and they are ignoring my emails. I received something damaged - I feel that should have been refunded immediately.
I ordered a dress back in May that was terrible quality and sent it back right away. It's almost august and they still have not refunded me and claim that my shipment has not reached them yet, which is simply not possible. This same thing happened to me 2 years ago and they never refunded me for items, and I finally decided to try to shop here again and they've done it again.
I bought two tops and one was see through but it was a white/cream colour so I gave it a pass. But the other was sage green and just as see through as the white one. The stitching on this top was also horrible and the top was way too stretchy so did not hold its shape. Emailed customer service for a return/refund and they said no. Why sell your tops for $40-$50 when the quality is this cheap?
Hey Sarah,
I am so sorry to hear that you are disappointed with your recent purchase. As per our returns policy, we do not accept returns on any sale items as they have been heavily reduced to 70% off for clearance. Due to this, the London Streets Top // Sage was reduced to A$14.70 AUD. We have assessed these images and can see that this is a small amount of excess thread, which can be carefully trimmed without affecting the garment. Due to this, the item is not deemed to be faulty.
I can see that in this instance our customer service team combined two orders that were placed and refunded the cost of shipping for one purchase which is not something we are usually able to do however, we did want to ensure a positive customer experience so we are very saddened to hear that you are not 100% happy with your recent purchase. Please email info@vrggrl.com if there is anything else we can help you with.
I apologise for any inconvenience caused.
Thanks xx
For a fast fashion companies with similar trendy items that you can find in a lot of other stores eg. Princess polly/ Peppermayo, VG products quality is comparably low compared with others. There prices vs quality is not worth it. I Bought a cotton wrap top in my usual size, it came way too big. Thin and rough material, I didn't even wear it once. Ever since then, I never ordered from VG again, I am scarred from my experience. Save your money and support more sustainable brands!
Hey there,
We are so sorry to hear this!
We are so sorry that you found the sizing not to be representative. All of our sizing is in line with standard Australian sizing regulations; however as we stock items from other brands, as well as our own VRG GRL exclusive items, we do find that sizing may vary.
We recommend cross checking your measurements with our size guide here: https://www.vrggrl.com/pages/sizing to ensure the best fit. However, if you do have any questions regarding the sizing, fit or feel of any item prior to purchase, please feel free to contact our customer service team who are always more than happy to assist and can measure items for you!
Please feel free to email us at info@vrggrl.com if there is anything further we can do to assist you.
I am so sorry for any inconvenience.
Thanks xx
Was excited to place my first order after a friend recommended vrg grl. The styles on the website are very cute and on trend but the quality is NOT there…it's basically overpriced fast fashion. Think urban outfitters. I won't be ordering again because I'm in the US and returning the items is now going to cost me $30 for international shipping. Beware.
I normally do not leave reviews for companies, but I felt this was an adequate circumstance. I love this store's style and clothes, but it is overpriced, which is tolerable if the service is good - meaning full refunds or giving the in store credit within a reasonable date. I asked for my in store credit in March and it is now July…. Very frustrating. I did enjoy shopping at verge girl, but this is not worth it.
Hey Lovely,
We are really sorry that this happened! We were recently experiencing some significant delays with our international returns. Due to this, we have now introduced an express return service via DHL. This means parcels are expected to arrive back to us in just a few days!
Please be sure to email our customer service team at info@vrggrl.com for further assistance.
I am so sorry for any inconvenience.
Thanks xx
Verge Girl has fashionable, unique, decent quality clothing. They are very expensive, but I have absolutely loved everything I've purchased from here. This is the go to place for cute date night outfits, something to wear on vacation, to class, or literally any occasion. Watch for items that go on sale, because I've seen pieces that are originally $80 USD go down to $10 USD. Since they are based in Australia, shipping to the US can take up to 2 weeks I've found so just keep that in mind when ordering!
You never recieve the $10 for signing up and you also don't recieve your points from referring friends, after contacting them multiple times it's clear to see they don't read the full email and instead send a generic apology with an excuse as to why it didn't work whilst also failing to mention the other half of the email.
Hey Sammy,
I am very sorry to hear that you have had this experience! We offer a sign up discount code to new customers, this is sent automatically once you add your email address to the pop-up box on our site! Unfortunately, if you have previously created an account or placed an order, you sadly may not be eligible for the discount however, we recommend keeping an eye on your emails for any future promotions!
Any points that are added to your Club Monterosso account may remain pending for 30 days until they are transferred to active points. You are welcome to email our customer service team at info@vrggrl.com and they can let you know how many active and pending points you currently have!
I am very sorry for any inconvenience caused.
Thanks xx
This is the first time I've gone to the effort of writing a review. I purchased two dresses from them and they are incredibly poor quality. They are shein quality with a ridiculous price tag for what they are. They are made of a very thin material and to a very standard, my dress has a thread already unravelling. You have to pay for returns also
Different boho/bohemian sexy style, with very good prices, their delivery service is on point (only about 7-10 working days to europe)very carefully packaged (which is always a nice detail). 100% recommend
I can almost guarantee you any of these reviews have been because in the month of may 2018 Verge Girl has sent out a $10 voucher to anyone that gives them a good review on Site Jabber or Shop Venture. Doesn't that just say a lot about their customer service... buying reviews lol
Hey Madelina,
We are sorry to hear that you are unhappy. If our customers are happy with their recent purchases they have the option to leave a review with their feedback to receive a $10 voucher which they can use towards a future purchase. If there is anything we can do to improve our service please let us know. We hope to hear from you soon. Thanks a million! X
I discovered this online shop a few months ago and just cant stop buying- the style is amazing, best quality of clothes ive Ever bought online- love everything even the packaging :)! Highly recommend!
Verge Girl is such a cool place to shop. All the pieces are so 'instagram ready' and trendy.
A lot of their items are out of stock in the smaller sizes which makes it hard for me to purchase things at times, but the clothes are really pretty and shipping is quick (around 4/5 days). I like that refunds are available, as many online shops only offer store credit on returns. I look forward to my next VG purchase!
Absolutely obsessed with this site. I have ordered from here more than once and have always received my package in a timely manner. Everything fits super well and the quality feels extremely high-end! I definitely recommend to anyone wanting to improve their fashion game!
Answer: I ordered the 24th of May and they are supposed to bring my order tomorow 5th of June. My purchase was worth 61,85 then I had to pay shipping 9,90 and tomorrow I have to pay 42,70 before I can get my order. Never ever will I order from them again! It takes ages to come and you have to pay more than you spend for the shipping to Europe (Belgium)
Answer: Dissh and princess Polly are very similar in style and have more options but I like Verge girl cause their unique pieces. All companies are about the same quality and price.
VRG GRL has a rating of 2.6 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VRG GRL most frequently mention and return policy. VRG GRL ranks 108th among Women's Clothing sites.
Hi Rachel,
We are so sorry to hear that you have had this experience! Our customer service team has contacted you via email to try to resolve this for you. Once you have replied to that email, we will be able to assist you with this further.
We are very sorry for any inconvenience this has caused you and we do appreciate your honest feedback.
Thanks xx