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Vyking Ship Reviews Summary
Vyking Ship has established a strong reputation for reliable and efficient shipping services, with many customers praising their exceptional customer support and proactive communication. Users appreciate the affordability and transparency of pricing, particularly regarding package consolidation and careful handling. However, some concerns were raised about the unpredictability of shipping costs due to dimension requirements, which can lead to frustration. Additionally, a few customers reported unsatisfactory interactions with customer service, particularly regarding policy enforcement. Overall, the sentiment is largely positive, highlighting the company's commitment to customer satisfaction while suggesting areas for improvement in cost transparency.
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I really recommend this service, very kind people and they attend all my request and my packages arrive just I expected.
I received photos and updates in my email and the chat tool and shipping calculator are very helpful and you can choose between different shipping methods.
They respond quickly and cordially in emails and live chat site. A bit cheaper prices than other services. For me, is just perfect.
Communication is fast, I love how they organise my orders on the website. Pricing is not as low as some but that is improving.
I was very cautious about which shipping site I used but after lengthy discussions with Vyking ship staff I decided to use them and couldn't fault them in anyway hassle free easy transaction will definitely use them as my no1 shipper when buying from USA
Geat service at reasonable price! All of my parcels were packed very carefuly! Super fast delivery. Thank you!
User Friendly Staff, Complete feature, And the perfect and the only one Forwarding company so far that i have experience with excellent services. I always talk (chat) with Sir Clinton, and our conversation is not like Company staff with their client, but i feel like chat or talk with my Best friends / Family.
Sir Clinton is a nice guys, he want to share with all client/member, talk about joke etc.
I do not use it very often but it is an efficient web site and realted to Vyking you can understand and learn some different things.
I usually rate services in reference to their customer service, whenever there is an issue, they are on it and i have never been dissatisfied. Thank you Vyking!
I wrote earlier that I had a very good experience with Vyking and that I was waiting for the package... got it!
It came sooner than promised and in good condition. I have used the US Postal Service that gets my package in country within 10 days, the country gets it to me in 3 months... Vyking with their partner Fedex got it to me in less than 8 days.
While I've only used Vyking Ship's services twice now, I'm already highly impressed with their services, benefits and most especially the outstanding custom service. For example, when I had questions in need of answering, the agent assisting me went and contacted a shipping company on my behalf just to get the information I needed.
Not only are customer relations top notch, but so are the services. My favorite being the half-a-year storage that's offered for all packages without any cost. It's a life saver if you intend to ship several items to their warehouse at different times.
The only real con I can list is the fact package consolidation, while great in-general since its only a meager dollar fifty to repackage items into one shipment, seems unnecessarily expensive when you're dealing with small objects such as trading cards that're contained within mailing envelopes. That said, TCG aren't very likely to be used with Vyking Ship's services, so this isn't that big a concern.
To summarize: Exceptional customer service, great value for repackaging (though can come as expensive when dealing with extremely small items), complete honesty with prices, and a free six months of free storage for your packages.
I got answers to every question I had through their chat.
Their website & service works great and is easy to work with.
I will continue to use Vyking Ship. :)
Following quick and simple registration, I was provided with a US address to ship my item to. Upon delivery of my item to Vyking, their customer service provided quick and clear replies to all of my questions. Of the multiple optional processing services, I have used the one where the item is repackaged into the smallest possible box for $2.50, which is only charged if the repackaging results in a decrease in postage. Arranging and paying for the forwarding was simple. I received my item less than a week after my placing my initial order. I highly recommend Vyking Ship!
I am really impressed with Vyking. I was reluctant to use a forward packaging company but I couldn't get the items I was looking for at my country directly from the seller at the US. So, after a little research I went for Vyking. At first I wasn't sure on how to do it, so I opened a live chat and they were beyond helpful. They took care of my parcel in real time, while chatting. I truly think their customer service is OUTSTANDING, and I am super grateful for all what they did to help me out. Totally recommend Vyking to anyone in need of this type of service.
They combined all of my 11 packages in a very short time and surprisingly shipped in the same day.
Very reasonable fees and friendly customer support. Will definitely continue to use their service.
They offer customer based solutions from package consolidation options to special instructions.
I worked with many other shipping services this is the far best for the moment.
First time with a shipping forwarder service, i feel like i have total control of my packages.
I have used another US-based forwarding company before and I can confidently say that VykingShip provided much better services at much lower costs; there are no setup fees, storage fees or other hidden fees. The packaging was very neat and professional; I ordered a number of books from five separate stores (one is not even located in the US) and VykingShip consolidated them all into one neat package that arrived to me in perfect condition. Oh, that store outside the US did not accept credit card from my country, and VykingShips purchase assistance program solved the problem nicely. But, above everything else, what I value the most is the exceptional customer service delivered by Clinton. He patiently and heartily responded to my questions and requests in a timely manner; I felt like communicating with a friend that is genuinely concerned about your needs and trying his best to help you. Bravo!
I'm not good at english but I really wanted to share my experience. So here it is. I really wanted to buy an item on amazon us but this particular item is not shipped to italy so I was ready to give up when I thought that maybe there were some kind of business that forward packages. After searching a bit I found tons of company that gave you a Usa address and then forward your item. At that point I only needed to figure out which site was a scam and which not. I started looking at every site and mostly i wanted to look at their facebook page and the comment left there by the people. Every single fb page was full of bad comments. I started thinking that maybe it wasn't a good idea to have my package forwarded to me. I was scared to lose my money. But i kept looking and in the end i came across Vyking. All positive reviews! But at the beginning I thought it was fishy. Then i found out this review site, the one i'm writing in right now, and having already seen other companies profile before this one I was convinced to try Vyking's service. Let me just say... They answer you very quickly, kindly and accurately. I am not gonna lie it's not super cheap but it' s worth it. And you get what you ordered very fast. Which is awesome! I think I ordered my item on monday, it arrived at their office on tuesday and I got my item at home on Friday! How cool is that? Thank you for providing such a good service!
I am pleased with the attentive Customer Service Rep, Clinton L, He took time to solve my initial ignorance of how to use their service. Their packaging arrived in Singapore are excellent and I give thumbs up for this company.
I had a good experience with this service. I get pictures of the packages and all my requirements were done smoothly. Strongly recommended.
Vyking Ship delivered my electronics purchase from the USA to Europe. They were inexpensive, very quick, and they didn't do what they promised they did even more, and went the extra mile to make sure that I was going to get what I had ordered!
Very very pleased to have discovered this business.
From the business
Vyking Ship offers a free USA based address to where our customers can have their US purchases shipped.
We offer an array of services (such as consolidating multiple packages into one box, re-sizing packages, taking pictures of contents, checking the contents against an invoice, and completing the customs declaration) to help save our customers time and money.
We also offer a purchase assistance option for those customers who are unable to make purchases online.
And finally, when our customers are ready to ship their package, we ship their packages to wherever they may be in the world using USPS and FedEx as our shipping carriers while offering discounted postage rates.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members