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Vyking Ship Reviews Summary
Vyking Ship has established a strong reputation for reliable and efficient shipping services, with many customers praising their exceptional customer support and proactive communication. Users appreciate the affordability and transparency of pricing, particularly regarding package consolidation and careful handling. However, some concerns were raised about the unpredictability of shipping costs due to dimension requirements, which can lead to frustration. Additionally, a few customers reported unsatisfactory interactions with customer service, particularly regarding policy enforcement. Overall, the sentiment is largely positive, highlighting the company's commitment to customer satisfaction while suggesting areas for improvement in cost transparency.
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First registered for Vyking Ship a couple of years ago. The experience is without fault, straightforward shipping options (not to mention giving you multiple shipping from postal mail to express couriers), and the completion process is prompt.
Vykingship is by far the best Forwarder website for US shopping!
I tried 3 forwarders: Mymallbox, MyUS and Vykingship. Mymallbox was great at first but their service went downhill the past year so I changed to MyUS: exorbitant prices and they add extra fees everywhere for no reason.
My last try was Vykingship: the BEST forwarder I've ever tried! Their prices are reasonable and their customer service is absolutely great, best CS I have ever encountered! Plus, they have a live chat to help you at anytime. I chose the cheapest service « World tracked through Asendia ». It takes 15-20 days to France but I save a lot of money on shipping, duties and taxes! And the insurance is included in case my package is lost in transit. So far, Asendia never lost my packages, I cross fingers they will not in the future
Thank you so much Vykingship! Please keep offering the best quality forwarding and customer service! You're the best!
Tips: Use my referral code ******* in the referral section during registration and get $5 first order on their website :)
I have found the Vyking shipping company helpful, affordable, and very quick with my packaging, sending, and the choice of shipping companies. Definitely no complaints. Also when I needed to call, the phone enquiries have been solved. A very good business
Yes, the website design might seem outdated, but the outstanding customer service is worth it. I've been using Vykingship to get my stuff from the US since 2015 or earlier, and they have never disappointed.
Thank you!
I have used Vykingship on a number of occasions in the past and have been very happy with their customer service. My main gripe is that the shipping cost is very hard to predict because of the requirement to include dimensions. Once everything has been repackaged, you have no way of knowing what the final cost will be until it's ready to ship. I eventually went with myus.com, even paying an annual fee, for this precise reason. Their cost is transparent because it is solely based on weight, so when you purchase an item online, you just has to look at its weight to get a sense of what your final shipping cost will be. You typically have no idea what the dimensions will be of a product once a supplier packs it, so the dimension requirement is a kicker. I am, however, not at all happy with the customer response or service of myus.co, so if Vykingship would adopt a similar system of shipping cost based on weight, I would never go anywhere else.
Great service, recommend them highly. Use Vyking Ship for private shopping, great support staff. Consolidation means REALLY small pacakegs!
Vykingship is by far the best Forwarder website for US shopping! I tried 3 forwarders: Mymallbox, MyUS and Vykingship. Mymallbox was great at first but their service went downhill the past year so I changed to MyUS: exorbitant prices and they add extra fees everywhere for no reason. My last try was Vykingship: the BEST forwarder I ever tried! Their prices are reasonable and their customer service is absolutely great, best CS I have ever encountered! Plus they have a live chat to help you at anytime. I chose the cheapest service « World tracked through Asendia ». It takes 15-20 days to France but I save a lot of money on shipping, duties and taxes! And the insurance is included in case my package is lost in transit. So far, Asendia never lost my packages, I cross fingers they will not in the future
Thank you so much Vykingship! Please keep offering the best quality forwarding and customer service! You're the best!
Tips: Use my referral code ******* in the referral section during registration and get $5 first order on their website :)
The first time I truly experienced the customer service excellence was when I had few minutes call with Vykingship CS, they helped me with a complicated request that they don't have to do. The level of cooperation is phenomenal, I felt like I'm talking to my friend and I was so happy about it. However, it's too good to be true, isn't it? That's what I said; maybe the CS representative was professional and friendly, but it actually happened again with a different shipment few months later "yesterday" same level of support, professionalism, and empathy that 50 years old big companies can't beat.
KEEP IT UP GUYS
THANKS AGAIN FROM THE BOTTOM OF MY HEART
Vyking ship is the best and I've used other parcel forwarders before, customer service is top notch! Prices and 6 months of storage are the reason why I switched. I'm a proud loyal customer!
Refused to allow me to add a US forwarding address (Becuase it was there competitors), When questioned on this it was met with a rude response stating 'If the other companies are perfect why are you using us'... I'm Closing account and using others who are a lot more helpful and NOT rude when asked a simple question. The fact is if I pay the shipping and fees and taxes I should be able to have my parcels forwarded to any address I require.
Attempt to have your parcels sent to another forwarding company (so you can easily consolidate parcels) and you will be met with rude responses. They can hide behind there hidden T&C; s in any response here, however there is no excuse for rudeness. Used once and never again
Excellent service! Customer Service Rep made a custom solution to save me postage. He even went to my package to see what gains in size and weight could be had. Started by removing some cardboard but ultimately repackaged in plastic bag to reduce weight and shipping cost.
I am selling on many marketplaces and vykingship is far the most professional forwarder that I have worked.
In the years I've used Vyking, they have been just awesome, including handling non-standard requests. Fast, efficient, easy to use service
I'm absolutely satisfide with their services! They are really effective and professional! I recommend this Company 100%!
Vyking Ship have helped me with several shipments to Australia. Their service is fast, efficient and reasonably priced. I recommend them unreservedly.
Pas mal d'expéditions ces dernières années (environ 3-4 / an) le service est nickel, un bémol toutefois sur les options d'expédition vers la France dont les prix ont globalement augmenté.
The team there is better than a personal concierge. In fact they are more like friends to me (perhaps even more reliable!).
Very happy I found them and have always received superb communication from all including Clinton, Samantha and now Michael too. Thank you Michael!
Each one of them has been impeccable in communications and patience in answering each query.
Keep it up VykingShip!
I found this company accidentally online and I am here to assure buyers that will receive their parcel safely and at the lowest shipping cost cost from vykingship through consolidating process when buying from multiple sellers.
For proving my word, I include a photo from the parcel I received here in Greece.
Thank you for your service
Vyking Ship is professional, efficient, and--most importantly--trustworthy. Website is easy to use. Prices are fair. Packaging is careful and competent. And, communication (when needed, which is rare) is prompt, clear, and helpful. Couldn't ask for more. Highly recommended! (fyi: just completed my third request with Vyking)
From the business
Vyking Ship offers a free USA based address to where our customers can have their US purchases shipped.
We offer an array of services (such as consolidating multiple packages into one box, re-sizing packages, taking pictures of contents, checking the contents against an invoice, and completing the customs declaration) to help save our customers time and money.
We also offer a purchase assistance option for those customers who are unable to make purchases online.
And finally, when our customers are ready to ship their package, we ship their packages to wherever they may be in the world using USPS and FedEx as our shipping carriers while offering discounted postage rates.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mick,
I looked at the discussion you had with our chat agents and you had left abruptly before our agent could discuss other options with you.
Our policy of refusing to ship to other forwarders is not uncommon: many other forwarders share the same or have a similar policy. When our chat agent said "if the other companies are perfect..." this was not meant as a rude response. They were trying to figure out what the benefit of the other company was so they could trying to determine what could be done here to bridge any gap. We always want to provide the best service when possible, and I understand that your situation of having multiple items at different locations could be frustrating. Allowing people to ship anywhere opens our business up to people that may ship to multiple forwarders as means to obfuscate their paper trail. As we do not want to help facilitate fraudulent activity, we have to screen addresses being added by our customers.
All businesses that provide a service have Terms and Conditions. This is not something we hide behind and all users agree to (and are recommended to read) them on our registration page. The link to our Terms and Conditions is here: https://customer.vykingship.com/portal/account/termsofuse.aspx. Per said Terms and Conditions, we note that we will not approve any shipping addresses to other forwarding companies.
I apologize for the inconvenience you have had thus far using our site. If you get back in contact with us we are happy to explore other options for consolidating your goods.