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How would you rate Walmart?
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North Carolina
1 review
0 helpful votes
Follow Randy M.
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Apparently the Gregorian calendar is arbitrarily utilized when figuring shipping dates. 3 seperate occasions of ever extending arrival dates leads me to this conclusion. Lets not forget basic short addition either, as we were shorted two blinds when all 5 were in fact just chomping at the bit, in stock, to get to us. On this, and 2 other occasions, we were lulled into a false sense of security as to the arrival date. The last, which stated Friday as the delivery date but became Saturday upon actually placing the order, then, well, MONDAY IT IS! "We now have your $$, so screw you".
Ah, and the anger and barely discernible English of "customer service" was a pleasant addition as well. Top notch for sure!
We will never, EVER, purchase anything from Wal-Mart OR Wal-Mart.com ever again. I will pay more for less headache.

Date of experience: August 12, 2017
California
11 reviews
14 helpful votes
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Horrible service
December 4, 2015

I don't know why I even bothered with Walmaerts website. It took me forever to get a refund... I've always stayed away from the store so I'm not sure what I expected. Horrible service, My advice... go somewhere like Amazon... much better.

Date of experience: December 4, 2015
California
3 reviews
0 helpful votes
Follow Kelly S.
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I have to admit, I prefer buying from small businesses, or large chains that don't have a reputation for underpaying their employees, but in rural areas, Walmart is often the only option, and has served me well.

Date of experience: August 28, 2017
Michigan
6 reviews
7 helpful votes
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Its the way to go
April 22, 2017

Ordering online and picking up is alot better than going in there. Especially if you want video games or anything else they have locked up. Because you'll be standing around for 30 minutes waiting for help.

Date of experience: April 22, 2017
Virginia
10 reviews
16 helpful votes
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Long Lines
July 17, 2015

Walmart is massive with countless customers They only have one or two cashiers no matter how busy they are. Their attempts to save money by cutting corners and refusing to replace defective/worn out carts will cost them customers as well. I get annoyed when my shopping cart constantly shifts left or right. There prices are often higher than discount stores. Treating their employees poorly results in employees who seem depressed and angry.

The mandatory smiling policy only makes this situation even more ridicules. I don't like to stand in line an extra 20 minutes because the customer in front of me wants to complain to the manager about a cashier who forgot to smile. Nobody with a real life cares if the cashiers smile or not! We just want to get our shopping done asap. I will boycott Walmart if I get stuck in line for such an absurd reason again.

Date of experience: July 17, 2015
Arizona
3 reviews
14 helpful votes
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Great prices 2 day free delivery. I use to send household staples - paper towels, coffee, tide, TP to my mother who lives cross country. Helps her avoid schlepping heavy grocery items. Arrive at her door

Date of experience: May 6, 2017
Arizona
1 review
0 helpful votes
Follow Edy B.
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I've shopped at WALMART.COM for years and never had a problem. The last 2 orders got messed up and items weren't delivered. Not a safe place to online shop anymore. Something has changed. Wish they would change it back.

Date of experience: February 13, 2016
Hawaii
4 reviews
9 helpful votes
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I purchased a TV from Walmart.com in late November, with the intention of getting it by Christmas. There was an error made in the ordering process, and my shipment, after some prodding from me, was received the day after Christmas.

Much to my surprise (and to the delight of my pocketbook), Walmart.com gave me a 20% discount on the item, along with a very sincere apology by an employee.

I was duly impressed. Walmart.com gets great grades in my book.

Date of experience: February 7, 2016
Illinois
3 reviews
5 helpful votes
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Limited selection
February 19, 2015

It is well known that if a supplier will not Wal Marts price that they won't carry their product. This creates a circumstance where you buy what they have or plan on more shopping stops. Another pet peeve is filling missing items with whatever is close so they don't have empty spaces. It results in searching for an item that's out of stock.
My biggest criticism is the inconsistent pricing. They were the low price leader but no more. You better know what things cost elsewhere or be ready to deal with price matching which isn't much fun. DVD movies and most batteries for electronics are cheaper elsewhere. I returned a watch cell battery that cost $6.50 at Walmart for one at Menards for $3.25. No price match because they were different brands.

Date of experience: February 19, 2015
Florida
2 reviews
9 helpful votes
Follow Chere M.
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Horrible experience endeavor to get a refund for something that hadn't even been shipped. I don't purchase from them, nor go to the store after spending 5 hours on the telephone evolving $89.00. Not at all surprised they have lost so many lawsuit and are paying MILLIONS to employees and customers

Date of experience: February 13, 2015
Virginia
5 reviews
10 helpful votes
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Six months ago I had to stop ordering any canned goods from Walmart.com because every single time ALL of the cans I received were dented. Instead of wrapping them in protection paper like they used to do, Walmart.com now either throws everything loose in the box or puts the air-filled bags on top, which do NOTHING to protect the boxed items. Today was the last straw for me! My order arrived with one of the shampoo bottles stuck inside a hand cream jar where it caused a huge gouge on the side of the jar. I am so sick of this! I've repeatedly contacted their customer service about this and I even tracked down CEO Doug McMillon's email address and contacted him ~ I never heard back from him and all my complaints about the crappy shipping have been ignored because nothing has changed. I wouldn't recommend ordering anything from Walmart.com especially if it's made of aluminum or plastic because there's a good chance it'll be broken or dented when you get it.

Date of experience: March 16, 2022
California
13 reviews
14 helpful votes
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Bigots and homophobes
August 15, 2016

Do not frequent this business out of principal. $#*!ty products, Management Sam Walton is a redneck bigot that discriminates against women, gays, blacks and any nonconforming group. Boycott Walmart and Sam's Club.

Date of experience: August 15, 2016
North Carolina
9 reviews
3 helpful votes
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Preferred Choice
October 13, 2015

I prefer Walmart.com verses the actual store any day. No long wait times, everything is in stock and I can have it delivered to my home or delivered to my store choice. Walmart's prices are rising along with everyone else's, but overall Walmart is still cheaper than most other retail stores. Thank God for their Christmas layaway program as well. A God send!

Date of experience: October 13, 2015
Missouri
1 review
0 helpful votes
Follow dick h.
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So every time l go into Walmart they have moved things around for no other reason than to put the most bought items at the back of the store so you may impulse buy something else on your way there!
Also this mass self check out & being constantly monitored by cameras is just the last staw!
Sam Walton must be turning in his grave!

Date of experience: June 8, 2021
Kentucky
5 reviews
8 helpful votes
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Walmart is Awesome!
February 25, 2017

Who doesn't like Walmart? You can find pretty much whatever you're looking for at a great price! Only downfall is the 3rd party sellers that are now selling on walmart.com. Their prices are absolutely ridiculous! Can't understand why walmart would allow this nonsense!

Date of experience: February 25, 2017
Arizona
2 reviews
1 helpful vote
Follow Angel E.
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No one knows where anything is and it's virtually impossible to find assistance. They don't care if checkout lines are getting long or inconveniencing the customer; team members will stand around and do nothing rather than help. Products are low quality. Just the worst place to shop - not worth the discounts on a few items that are priced competitively.

Date of experience: June 30, 2017
Washington
5 reviews
20 helpful votes
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Ripped off
November 5, 2023
Updated review

I got ripped off. Paid for 8 12 packs zero sugar Dr Pepper. Never received and Walmart refuses to refund or replace. It is a policy because of the third party partner they have. I have filed with the BBB. Don't order from them. They steal your hard earned money!

Date of experience: November 5, 2023

I do not want to shop at Walmart again. I was headed out of the store and I was the only one exiting at the time. An employee stops me from leaving and tells me I have to go around through self checkout. I was really close to the door. That area was crowded with people and the only way I could go through there was to get too close to the ones not wearing masks. It really ticked me off. 62 years old and diabetic. I will not go back any time soon and I hope others follow my lead. Who the hell is making the decisions? There should be more than 1 exit and entrance. I also did not appreciate parking in the only handicap available and then being told I have to go to the other end of the store to get in. SERIOUSLY!

Date of experience: June 27, 2020
Texas
1 review
0 helpful votes
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Rip off customers
February 15, 2022

Raising prices for no good reason. Waited the latest price hike until after Super Bowl weekend. Breaded chicken wing going from $9.97/lb to $15.47 FOR 12 WINGS. Just to rip off customers. I WAS a long time Wal-Mart customer but no more. I'll start buying groceries from local store and other items from Amazon.

Date of experience: February 15, 2022
Florida
1 review
1 helpful vote
Follow Barbara M.
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Walmart has very poor communication with customers when they ask questions about a product. Trying to buy Great Value Diet Cream soda for a large diabetic group. It is as usual I will let them know my question but never get a straight answer back. I receive emails saying I will tell people but no reaction from Walmart. If they know a product is discontinued then tell us instead of sayin it just out of stock in your area! That is so false because I looked up the item in Walmarts all over the USA and unavailable. Why waste my time having me look for it and you know there isn't any!
I found a different brand from a different food chain and only $00.15 more so Walmart say good bye to my business.
I am starting to hate even going into that store because they lost their customer service motto! Just lie to the customer

Date of experience: March 29, 2023
Indiana
2 reviews
0 helpful votes
Follow Sam W.
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Insisted on checking my 2 tiny bags while licking his food off his hands then pawing through touching all my items. So disgusting! Covid y'all! It's not like I could refuse or leave! So angry! Walmart Bartlett Tn needs better employees.

Date of experience: February 23, 2022

Overview

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
695
value
638
shipping
540
returns
494
quality
576
+349