WatchMaxx has a rating of 4.2 stars from 2,848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WatchMaxx most frequently mention customer service, great experience, and fast delivery. WatchMaxx ranks 234th among Watch sites.
Overall experience was excellent. The staff was patient and understanding. They worked with me and answered all my questions. I ended up purchasing two luxury watches from them and both were received well packaged and in excellent condition. Both were as pictured, described, and shown in their website. I was very happy and appreciative with WatchMaxx and for the service I received. I will buy from them again and recommend them to friends and family. Thank you.
I purchased express shipping and there was nothing in the pre-ordering process that said I would have to sign for the watch. It took me over a week to line up with UPS when to deliver it when I would actually be home. No one is home all day every day to sign for a package, and I would never have selected this had I been made aware. It was super frustrating as it delayed me giving a special gift. After all that, the watch is perfect.
Great experience, watch delivered exactly as described in full original branded packaging. Will definitely use to buy my next watch again.
My experience with watchmaxx has been very good as usual.
I've purchased Breitling Avenger Hurricane for $4900. The watch was advertised as new and authentic. I came without manufacture warranty AND without authenticity card. I tried to register my new watch on Breitling with model number and serial number - got rejected with "we can not find this watch in our system"! How possibly it can be authentic than?!? So I fund a DEFECT in them right away - the chronograph was not working properly. I made a recording, showing the problem and provided it to the WatchMaxx. They accepted return and provided me with a return label. Based on the UPS tracking WatchMaxx received my return on May 06. Sing then I beaing calling EVERY DAY - requesting my money back. Every day I am receiving different excuses and as of today, May 19 I did not received the refund!
Do not recommend watchmaxx.com
Tip for consumers:
Do not recommend watchmaxx.com
Products used:
Breitling Avenger Hurricane for $4900
GWSReplica.com is my trusted source for replica Rolex watches. I recently purchased a GMT-Master II for $200, paid with Paypal, and received it within 8 days. The attention to detail is impeccable!
Review for WatchMaxx:
I had a disheartening experience with WatchMaxx regarding the servicing of my Oris Propilot watch, bought a year ago. Despite their provided 2-year warranty, their services haven't met my expectations.
Initially, the watch was running abnormally fast and failed to maintain reserve power as specified by the manufacturer. After the first repair under warranty, these issues persisted. After another unsatisfactory repair attempt, which left the watch non-functional with visible damage and a missing screw, my confidence in their service took a serious hit.
Multiple communications and assurances from WatchMaxx failed to rectify the situation. After a prolonged waiting period, the watch came back with some external improvements but developed a new issue - a non-functional date setting. The key 10-day reserve feature, a major selling point, still isn't working as it should.
The watch has spent most of this year under repair rather than on my wrist, which is not a testament to professional service. This has significantly impacted my trust in WatchMaxx, as their service has been inadequate.
Repair Order #*******, for reference. I am hopeful that the Better Business Bureau can mediate in this matter towards a satisfactory resolution.
Tip for consumers:
They rarely reply to emails. Reaching customer service requires multiple emails that may go unanswered. When you decide to call they will always say that they were just getting ready to reply to the email that you sent last week. This is an issue being that the are an internet based company and long wait time for telephone service.
Products used:
Oris Propilot watch
Bought a Victorinox watch through watchmaxx saved 40% compared to your local department store. Love my purchase would highly recomend watchmaxx. Fast on shipping.
Here are the facts:
Watch purchased 22 Feb 2018
Import duty paid to FedEx 25 March 2018
Watch failed 24 Aug 2018
Watch returned for repair under warranty 17 Oct 2018
Empty package received from UPS 5 March 2019
Watch was lost or stolen.
Watchmaxx makes it very easy to buy a luxury watch at a fair price with fast delivery. I have bought a handful of luxury watches and have been satisfied every time.
My first Tissot and it's gorgeous. Has a simple, beautiful elegance and it's easy to see the time. Love my purchase and grateful it was on sale. 😁
Excellent service and all watches are real. Have bought so a far a Longines Admiral watch and it was in a perfect condition. Prices are very competitive. Will buy from the again soon definitely.
It was great ordering a watch from you, all my wishes were complied with. And the watch came brand new with all the tags as i wanted. Recommend to fellow watch enthusiasts!
I received the watch right when they say it would arrive. The whole order process was seamless. The watch looks great. And my husband loved his bday present.
I paid for a yacht master Rolex 42 $******* and they accept it the second day I receive a email saying the order canceled for no reason
I call the customer service they told me to use PayPal I said ok by the time I'm using PayPal the price changed from $******* to $******* lol are you serious
The best, & thinnest watch ever. Accurate to chronometer standard, & design is simple. Dream made easy to follow. Thanks to Watchmaxx.
I bought this watch for my husband to give for father's day. I haven't given it to him yet. I Love it. Looks perfect great quality great price. Hope he loves it as much as I do.
Products used:
Watch
Easy with fast delivery. Watch was just as described. Beautiful and my husband was super happy for Christmas!
Easy transaction. Good price. Fast delivery even though the UPS tracking system is a bit inconsistent.
Will definitely consider WatchMaxx for my next watch purchase.
Love abundance watch selection and very well price.
They ship the item in a way that evantually you have to pay besides the duties and taxes also for the release process.
I paid for a full DTD shipment and found im charged by UPS for the release process + duties
I kept complaign to UPS and the reply was its caused by the way WATCHMAXX is shipping it
Last time i work with WATCHMAXX
Terrible customer service, terrible company
Beware - you'll be charged at your end for much more!
Tip for consumers:
beware - shipping charges are not really covered
Products used:
watch
I have ordered 3 watches from watchmaxx first I ordered a Brietling super avenger 2 through Amazon sold by watch Maxx and saved $2600 the watch came beautiful packaged, then I ordered a Brietling navatimer 46 mm directly from watchmaxx and once again saved $4000 it came next day beautifully packaged. The last watch I ordered was a Brietling bently special edition and I called them and asked for more pictures and they sent them via email and also talked to them over the phone they have great customer service and answer the phone right away. My only complaint is the last watch I ordered came with no plastic protection on the watch and it had some light scratches on the band and case back. I decided because I saved like $7000 buying it from. Them that I sent it directly to Brietling USA in wilton ct to have it lightly polished. I would be more skeptical about buying from them again but would call first and make sure the watch had all the plastic on it.to have it polished and shipped will. Probably be around $200 but still saved over $7000.So latest update is I sent the watch to Brietling USA in CT they evaluated it and said the watch had low amplitude and was not working right but they said it was still under warranty apparently Brietling gives a 5 year warranty and does not care where you buy it from. The repair would have been $690.00 out of pocket and I did have to pay shipping and $210.00 out of pocket for the polish so basically if it was not under warranty total would have been $900.00 for repairs.
Tip for consumers:
Call first and ask questions
Products used:
Watches
My watch arrived on schedule, and was as advertised ~ in OEM packaging and tags attached. Highly recommended!
I bought an Oris Aquis Small Second Date, the transaction went well, the watch is perfect, the price excellent, as is the delivery! Thanks!
We purchased a watch for $7500 directly from their website. They had the same watch listed on ebay for $7950. Within an hour after purchasing the watch we received an email saying that there would be a delay in shipping and we could either wait, cancel the order or pick something else from their website and get a discount due to the inconvenience. It said we could respond via email or call. We called and were told they had plenty in stock and then got put on hold. After a brief period we were told the watch price had increased $1000 to $8500 & we could buy it at that price or cancel the order. Explaining how unhappy we were and wanted to speak to a manager we waited on hold. During this time they then canceled the order, refunded the money and raised the price on both sites. The manager was rude and disrespectful and basically said too bad. Really who does business like this? My husband had been watching the watch for a few weeks so this was no mistake just made. It is GREED! HORRIBLE EXPERIENCE AND HORRIBLE CUSTOMER SERVICE
Got my TISSOT two days earlier than expected, and saved $70.00. No problems no complaints. I would buy from them again.
Products used:
TISSOT