• WatchMaxx

WatchMaxx

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Overview

WatchMaxx has a rating of 4.2 stars from 2,848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WatchMaxx most frequently mention customer service, great experience, and fast delivery. WatchMaxx ranks 234th among Watch sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 85.7%
Positive
90
Neutral
1
Negative
14

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5,375 reviews

12
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How would you rate WatchMaxx?
Top Positive Review

“Omega Seamaster Planet Ocean”

David S.
10/1/24

Overall experience was excellent. The staff was patient and understanding. They worked with me and answered all my questions. I ended up purchasing two luxury watches from them and both were received well packaged and in excellent condition. Both were as pictured, described, and shown in their website. I was very happy and appreciative with WatchMaxx and for the service I received. I will buy from them again and recommend them to friends and family. Thank you.

Top Critical Review

“Unclear shipping.”

Kenneth W.
7/31/24

I purchased express shipping and there was nothing in the pre-ordering process that said I would have to sign for the watch. It took me over a week to line up with UPS when to deliver it when I would actually be home. No one is home all day every day to sign for a package, and I would never have selected this had I been made aware. It was super frustrating as it delayed me giving a special gift. After all that, the watch is perfect.

Reviews (2,848)

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customer service (257)
Thumbnail of user robinm1524
GB
1 review
0 helpful votes
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January 31st, 2024
Verified purchase

Great experience, watch delivered exactly as described in full original branded packaging. Will definitely use to buy my next watch again.

Thumbnail of user faustinos5
Texas
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

My experience with watchmaxx has been very good as usual.

Thumbnail of user jackm954
California
1 review
9 helpful votes
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May 21st, 2021

I've purchased Breitling Avenger Hurricane for $4900. The watch was advertised as new and authentic. I came without manufacture warranty AND without authenticity card. I tried to register my new watch on Breitling with model number and serial number - got rejected with "we can not find this watch in our system"! How possibly it can be authentic than?!? So I fund a DEFECT in them right away - the chronograph was not working properly. I made a recording, showing the problem and provided it to the WatchMaxx. They accepted return and provided me with a return label. Based on the UPS tracking WatchMaxx received my return on May 06. Sing then I beaing calling EVERY DAY - requesting my money back. Every day I am receiving different excuses and as of today, May 19 I did not received the refund!
Do not recommend watchmaxx.com

Tip for consumers:
Do not recommend watchmaxx.com

Products used:
Breitling Avenger Hurricane for $4900

Service
Value
Shipping
Returns
Quality
Thumbnail of user seanf646
California
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

The communication with your company was amazing and I look forward to my next purchase. My watch purchase and product was excellent.

Thumbnail of user watches0125
Canada
4 reviews
0 helpful votes
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July 7th, 2023

GWSReplica.com is my trusted source for replica Rolex watches. I recently purchased a GMT-Master II for $200, paid with Paypal, and received it within 8 days. The attention to detail is impeccable!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mauricef100
Virginia
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

Review for WatchMaxx:

I had a disheartening experience with WatchMaxx regarding the servicing of my Oris Propilot watch, bought a year ago. Despite their provided 2-year warranty, their services haven't met my expectations.

Initially, the watch was running abnormally fast and failed to maintain reserve power as specified by the manufacturer. After the first repair under warranty, these issues persisted. After another unsatisfactory repair attempt, which left the watch non-functional with visible damage and a missing screw, my confidence in their service took a serious hit.

Multiple communications and assurances from WatchMaxx failed to rectify the situation. After a prolonged waiting period, the watch came back with some external improvements but developed a new issue - a non-functional date setting. The key 10-day reserve feature, a major selling point, still isn't working as it should.

The watch has spent most of this year under repair rather than on my wrist, which is not a testament to professional service. This has significantly impacted my trust in WatchMaxx, as their service has been inadequate.

Repair Order #*******, for reference. I am hopeful that the Better Business Bureau can mediate in this matter towards a satisfactory resolution.

Tip for consumers:
They rarely reply to emails. Reaching customer service requires multiple emails that may go unanswered. When you decide to call they will always say that they were just getting ready to reply to the email that you sent last week. This is an issue being that the are an internet based company and long wait time for telephone service.

Products used:
Oris Propilot watch

Thumbnail of user dougp251
California
1 review
0 helpful votes
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July 22nd, 2019

Bought a Victorinox watch through watchmaxx saved 40% compared to your local department store. Love my purchase would highly recomend watchmaxx. Fast on shipping.

Thumbnail of user markw667
GB
2 reviews
10 helpful votes
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August 5th, 2019

Here are the facts:

Watch purchased 22 Feb 2018
Import duty paid to FedEx 25 March 2018
Watch failed 24 Aug 2018
Watch returned for repair under warranty 17 Oct 2018
Empty package received from UPS 5 March 2019

Watch was lost or stolen.

Thumbnail of user markp2779
California
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

Watchmaxx makes it very easy to buy a luxury watch at a fair price with fast delivery. I have bought a handful of luxury watches and have been satisfied every time.

Thumbnail of user armsm
California
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

My first Tissot and it's gorgeous. Has a simple, beautiful elegance and it's easy to see the time. Love my purchase and grateful it was on sale. 😁

Thumbnail of user khalida4
Qatar
5 reviews
5 helpful votes
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August 16th, 2013

Excellent service and all watches are real. Have bought so a far a Longines Admiral watch and it was in a perfect condition. Prices are very competitive. Will buy from the again soon definitely.

Thumbnail of user azizm29
Uzbekistan
1 review
0 helpful votes
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September 10th, 2023
Verified purchase

It was great ordering a watch from you, all my wishes were complied with. And the watch came brand new with all the tags as i wanted. Recommend to fellow watch enthusiasts!

Thumbnail of user donnabelleb
Illinois
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

I received the watch right when they say it would arrive. The whole order process was seamless. The watch looks great. And my husband loved his bday present.

Thumbnail of user esama8
Pennsylvania
1 review
10 helpful votes
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September 10th, 2020

I paid for a yacht master Rolex 42 $******* and they accept it the second day I receive a email saying the order canceled for no reason
I call the customer service they told me to use PayPal I said ok by the time I'm using PayPal the price changed from $******* to $******* lol are you serious

Thumbnail of user kauporchrish
Australia
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

The best, & thinnest watch ever. Accurate to chronometer standard, & design is simple. Dream made easy to follow. Thanks to Watchmaxx.

Thumbnail of user cynthiam2100
Arizona
1 review
1 helpful vote
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June 9th, 2022

I bought this watch for my husband to give for father's day. I haven't given it to him yet. I Love it. Looks perfect great quality great price. Hope he loves it as much as I do.

Products used:
Watch

Service
Value
Shipping
Quality
Thumbnail of user allisonc493
Texas
1 review
0 helpful votes
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December 31st, 2023
Verified purchase

Easy with fast delivery. Watch was just as described. Beautiful and my husband was super happy for Christmas!

Thumbnail of user williaml2606
Florida
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

Easy transaction. Good price. Fast delivery even though the UPS tracking system is a bit inconsistent.

Will definitely consider WatchMaxx for my next watch purchase.

Thumbnail of user immanuelc6
California
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Love abundance watch selection and very well price.

Thumbnail of user dannys474
Israel
1 review
1 helpful vote
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August 3rd, 2022

They ship the item in a way that evantually you have to pay besides the duties and taxes also for the release process.
I paid for a full DTD shipment and found im charged by UPS for the release process + duties
I kept complaign to UPS and the reply was its caused by the way WATCHMAXX is shipping it
Last time i work with WATCHMAXX
Terrible customer service, terrible company
Beware - you'll be charged at your end for much more!

Tip for consumers:
beware - shipping charges are not really covered

Products used:
watch

Service
Value
Shipping
Returns
Thumbnail of user raymondu22
Pennsylvania
1 review
1 helpful vote
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June 25th, 2021

I have ordered 3 watches from watchmaxx first I ordered a Brietling super avenger 2 through Amazon sold by watch Maxx and saved $2600 the watch came beautiful packaged, then I ordered a Brietling navatimer 46 mm directly from watchmaxx and once again saved $4000 it came next day beautifully packaged. The last watch I ordered was a Brietling bently special edition and I called them and asked for more pictures and they sent them via email and also talked to them over the phone they have great customer service and answer the phone right away. My only complaint is the last watch I ordered came with no plastic protection on the watch and it had some light scratches on the band and case back. I decided because I saved like $7000 buying it from. Them that I sent it directly to Brietling USA in wilton ct to have it lightly polished. I would be more skeptical about buying from them again but would call first and make sure the watch had all the plastic on it.to have it polished and shipped will. Probably be around $200 but still saved over $7000.So latest update is I sent the watch to Brietling USA in CT they evaluated it and said the watch had low amplitude and was not working right but they said it was still under warranty apparently Brietling gives a 5 year warranty and does not care where you buy it from. The repair would have been $690.00 out of pocket and I did have to pay shipping and $210.00 out of pocket for the polish so basically if it was not under warranty total would have been $900.00 for repairs.

Tip for consumers:
Call first and ask questions

Products used:
Watches

Thumbnail of user davidp4528
Pennsylvania
2 reviews
0 helpful votes
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December 2nd, 2023
Verified purchase

My watch arrived on schedule, and was as advertised ~ in OEM packaging and tags attached. Highly recommended!

Thumbnail of user andrec319
Canada
2 reviews
0 helpful votes
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February 2nd, 2024
Verified purchase

I bought an Oris Aquis Small Second Date, the transaction went well, the watch is perfect, the price excellent, as is the delivery! Thanks!

Thumbnail of user cassandrab140
North Carolina
1 review
5 helpful votes
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October 22nd, 2020

We purchased a watch for $7500 directly from their website. They had the same watch listed on ebay for $7950. Within an hour after purchasing the watch we received an email saying that there would be a delay in shipping and we could either wait, cancel the order or pick something else from their website and get a discount due to the inconvenience. It said we could respond via email or call. We called and were told they had plenty in stock and then got put on hold. After a brief period we were told the watch price had increased $1000 to $8500 & we could buy it at that price or cancel the order. Explaining how unhappy we were and wanted to speak to a manager we waited on hold. During this time they then canceled the order, refunded the money and raised the price on both sites. The manager was rude and disrespectful and basically said too bad. Really who does business like this? My husband had been watching the watch for a few weeks so this was no mistake just made. It is GREED! HORRIBLE EXPERIENCE AND HORRIBLE CUSTOMER SERVICE

Thumbnail of user bobe265
Illinois
2 reviews
0 helpful votes
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October 11th, 2023

Got my TISSOT two days earlier than expected, and saved $70.00. No problems no complaints. I would buy from them again.

Products used:
TISSOT

Value
Shipping
Quality

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Thumbnail of user elih31
Eli H.
Typically does not respond to reviews

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