• WatchMaxx

WatchMaxx

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Overview

WatchMaxx has a rating of 4.2 stars from 2,848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WatchMaxx most frequently mention customer service, great experience, and fast delivery. WatchMaxx ranks 234th among Watch sites.

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Positive reviews (last 12 months): 85.7%
Positive
90
Neutral
1
Negative
14

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5,375 reviews

12
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Top Positive Review

“Omega Seamaster Planet Ocean”

David S.
10/1/24

Overall experience was excellent. The staff was patient and understanding. They worked with me and answered all my questions. I ended up purchasing two luxury watches from them and both were received well packaged and in excellent condition. Both were as pictured, described, and shown in their website. I was very happy and appreciative with WatchMaxx and for the service I received. I will buy from them again and recommend them to friends and family. Thank you.

Top Critical Review

“Unclear shipping.”

Kenneth W.
7/31/24

I purchased express shipping and there was nothing in the pre-ordering process that said I would have to sign for the watch. It took me over a week to line up with UPS when to deliver it when I would actually be home. No one is home all day every day to sign for a package, and I would never have selected this had I been made aware. It was super frustrating as it delayed me giving a special gift. After all that, the watch is perfect.

Reviews (2,848)

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customer service (257)
Thumbnail of user erick2186
Eric K.
0 reviews
0 helpful votes
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March 10th, 2017
Verified purchase

Excellent shopping experience. I called WatchMaxx and spoke with representative, Avi, who then walked me through the online ordering process and ensured I received expedited shipping along with appropriate discounts. Outstanding! Give Avi a pay raise! Terrific experience!

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Federico C.
0 reviews
0 helpful votes
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February 13th, 2019
Verified purchase

I had problems at first typing in my address because Puerto Rico does not exist as a state and for some reason the sistem wanted to charge international shipping rate of 70 dollars. The second time i tried things went better.

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gvm F.
0 reviews
0 helpful votes
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January 31st, 2019
Verified purchase

Fairly easy website...
Typical search and check-out.

Product arrived quickly...
Wife approved immediately (was intending to hold out 'til Feb 14th)
Would definitely seek WatchMaxx out again on next purchase.

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Denj R.
0 reviews
0 helpful votes
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April 13th, 2019
Verified purchase

Order processing easy...Watch arivied in excellent condition, on time and as described... Follow up on delivery adequate but slow (about two weeks). Personal (human) contact none existent. Overall, very good experience.

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OaklandRaiderFaninNC F.
0 reviews
0 helpful votes
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May 25th, 2018
Verified purchase

Seemed to be a fairly painless transaction, pretty easy to navigate website, looked at a couple of other "gray market" sites, chose this one, hope I did the right thing! Watch arrived as expected, but the steel wrist band was too big, even though I requested custom sizing. I could have measured wrong. Took it to a local jeweler to get sizing right. Overall I'm satisfied - so far.

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Patrick M.
0 reviews
0 helpful votes
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July 17th, 2017
Verified purchase

First time buyer with you guys. We will see how it goes. I'm particular.
I used to buy from Authentic Watches but their quality has slipped. Items ordered did not pass quality control or were blemished. Questions to them either unanswered or delayed long enough for me to turn to you. I spend a lot on watches and their is too much to watch out for on EBay. I bought a fake watch (Panerai) which was discovered two months after sending in for service. A fake, relisted once I got my money back. Scammers abound! Treat me like a valued customer and I will return.

Thumbnail of user markk.s
Washington
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

My experience with WatchMaxx
Was stellar & I luv my Ocean Star
With one exception; the bezels movement is way to hard to rotate! Other than that I look forward to my next watch w/You Guys!
TY
Mark

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Jim J.
0 reviews
0 helpful votes
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May 5th, 2017
Verified purchase

Good for ordering, very easy. Was confused about Amazon Pay. I have an account but did not know what to say after that. It sent me to Amazon, sighted in and then I had to manually get back to your site? Did not know what to do then. Still was easy to pay via CC and really liked the add on of Norton Guarantee at no charge. Very nice experience. Thank you.

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ROBERT G.
0 reviews
0 helpful votes
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December 19th, 2019
Verified purchase

As long as my 15% Rakutan rebate is not adversely affected I will be very happy with my initial Watchmaxx experience! The watch remained 'in processing' for 8 days but did finally ship and arrive within 10 days. It arrived in a damaged state (the chronometer seconds hand reset to 4 seconds rather than zero) but Watchmaxx immediately sent a replacement in the correct box once they heard of the mishap. All and all I'm very happy with my new watch. Watchmaxx's excellent customer service makes up for the original issues. Thanks to Ben and Mark for their help and professionalism.

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Donald M.
0 reviews
0 helpful votes
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May 11th, 2017
Verified purchase

The free sizing was not mentioned when l spoke on the phone, don't forget it when you order your watch.
The 30 day satisfaction return is invalidated if anything, such as the paper on the band that prevents it from snapping closed, is removed. To close the band, to check the fit, you need to remove a paper seal, then you have no return guarantee. Be aware of this when ordering.
The watch was factory new as advertised.

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Jean V.
0 reviews
0 helpful votes
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July 30th, 2016
Verified purchase

So for so good. Just waiting on the order for final experience.
After the order came in, I had the watch verified. 100 authentic let me tell you Watchmaxx is all that. I will be recommending to all my friends and coming back again.

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Prashant B.
0 reviews
0 helpful votes
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June 22nd, 2016
Verified purchase

Product is priced right. Looking forward to receiving my new "Time" Package.

I received the "time" package on time. Very happy with watch quality. Belt length was not adjusted to requested size so will have to find a local jeweler to get that done.

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Gerald R.
0 reviews
0 helpful votes
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August 5th, 2016
Verified purchase

Great prices! Saved $1256.00, the price I would have paid at Ben Bridge was $3400.00 + 9% tax. One day delivery from New York to California was fantastic. Ordered wednesday and received it thursday. I luckily got in on a one day markdown of $2450.00 which was fantastic!

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Niven B.
0 reviews
0 helpful votes
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December 27th, 2019
Verified purchase

Smooth abnd easy. But should offer paypal option sooner in the process.

Delivery was delayed twice: first by bad weather, then by UPS "mis-sorting" my package. But the watch arrived before Christmas in good shape, so no harm done.

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Connie M.
0 reviews
0 helpful votes
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September 29th, 2016
Verified purchase

Very pleased with my experience! A really great price on my watch, arrived super quickly, gift-wrapped nicely, and sized perfectly (with the extra links taken out included). I've been enjoying wearing it and getting compliments on it.

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BARBARA P.
0 reviews
0 helpful votes
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May 14th, 2018
Verified purchase

Great website, easy breezy. The watch is beautiful! Took it diving for a week, performed beautifully. The only complaint is that I paid for express overnight shipping and it came away late, but not a huge issue.

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Kathy S.
0 reviews
0 helpful votes
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February 13th, 2020
Verified purchase

It is the watch I have been wanting for a very long time...however, I never would have thought a purchase of that magnitude would be packaged that way. After reading the reviews it seems that packaging is an ongoing complaint from many consumers. Why wont Watchmaxx correct this? It made me doubt the authenticity of the watch I purchase. Not a very good feeling after I waited so long to purchase the watch Ive wanted for a very long time. Its simple, its just packaging. Presentation means a lot!

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sharon C.
0 reviews
0 helpful votes
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February 15th, 2016
Verified purchase

Great price and easy purchase process. Gorgeous packaging. I can't imagine a better presentation--which was important to me because this watch was a gift for a very special event. The timepiece is gorgeous.

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Daniel S.
0 reviews
0 helpful votes
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March 11th, 2020
Verified purchase

I tried to contact them by email three times with clear instructions asking to return an item and they just kept asking questions if it was in the original packing that was sent. But I had already told them that in the first email. I finally had to call and request for a return only to find out that they are closed on friday's and weekends. So that delayed my return for a week since they didn't answer my emails. Also, I had to pay for the return myself and pay insurance which was about $30. I will not be buying anything from them again. Really a difficult and expensive process if you need to return something.

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Miles M.
0 reviews
0 helpful votes
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December 21st, 2019
Verified purchase

Ordering was very easy. My Tag Heuer Carrera 02 arrived as advertised. New Tag box, new watch, manual, warranty card, and Norton Shopping Guarantee. I had the bracelet adjusted for proper sizing and the extra link was returned to me. This added a few days on to my delivery time. I expected as much.The entire transaction was very smooth. I did spend a little extra to have my watch overnighted. Knowing the exact arrival day and time allowed me to be present to sign receipt of my watch. Once I got my shipping notification, my watch arrived the next day in perfect condition. I would purchase again from Watchmaxx. Buy with confidence.

Thumbnail of user saram1082
Illinois
1 review
1 helpful vote
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March 28th, 2022

This place is a total scam! I got a watch that was defective and had to pay out of pocket to get fixed.

Thumbnail of user maurciov
Brazil
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Package received on time and the watch was perfect.

Thumbnail of user lauriet461
Laurie T.
0 reviews
0 helpful votes
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July 30th, 2020
Verified purchase

Overall, it was an okay experience. There was a significant delay to me actually receiving this watch. I initially ordered it in late May with a June 25 th delivery date. I had to contact customer service several times and finally when the watch 'came in' I had to re- order it but the good news it that it was significantly less in cost than my original order. I love the watch!

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Terry H.
0 reviews
0 helpful votes
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February 19th, 2018
Verified purchase

Watch didn't want to self wind to keep it running for a day without wearing it. Went online and it was suggested that I stem wind it 40 to 50 times to get watch fully charged. If this is what a person is supposed to do it should be mentioned in the instructions. Will keep an eye on it if the problem still exists then will return it.

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Brian S.
0 reviews
0 helpful votes
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May 27th, 2018
Verified purchase

Your website is a bit buggy. Same thing happened on my last purchase. When I try to use Amazon pay, it kept telling me the session had expired. I finally used PayPal. Other than the website issues noted above, you guys are great, the quality is great and you ship fast. This is my 3rd purchase from you and all have been AA-OK

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Eli H.
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