• WatchMaxx

WatchMaxx

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Overview

WatchMaxx has a rating of 4.2 stars from 2,848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WatchMaxx most frequently mention customer service, great experience, and fast delivery. WatchMaxx ranks 234th among Watch sites.

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Positive reviews (last 12 months): 85.7%
Positive
90
Neutral
1
Negative
14

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5,375 reviews

12
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How would you rate WatchMaxx?
Top Positive Review

“Omega Seamaster Planet Ocean”

David S.
10/1/24

Overall experience was excellent. The staff was patient and understanding. They worked with me and answered all my questions. I ended up purchasing two luxury watches from them and both were received well packaged and in excellent condition. Both were as pictured, described, and shown in their website. I was very happy and appreciative with WatchMaxx and for the service I received. I will buy from them again and recommend them to friends and family. Thank you.

Top Critical Review

“Unclear shipping.”

Kenneth W.
7/31/24

I purchased express shipping and there was nothing in the pre-ordering process that said I would have to sign for the watch. It took me over a week to line up with UPS when to deliver it when I would actually be home. No one is home all day every day to sign for a package, and I would never have selected this had I been made aware. It was super frustrating as it delayed me giving a special gift. After all that, the watch is perfect.

Reviews (2,848)

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customer service (257)
Thumbnail of user patriciag4215
Patricia G.
0 reviews
0 helpful votes
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July 11th, 2018
Verified purchase

All ok,so Far! Would like some type of discount possibility as senior citizen, retired military ID card, AAA member. Every little bit helps!

Received watch as ordered very quickly. Unfortunately was not what I really wanted. Recall your customer service. Great instructions on how to return watch which I did. Just waiting for refund on my credit card and all will be Well!

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Aaran C.
0 reviews
0 helpful votes
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January 5th, 2019
Verified purchase

Great shop to deal with-customer service were really nice and helpful and responsive.

Package arrived exactly when stated- watch was brand new with tags, manual box etc.

There prices are slightly better than the other watch stores too.

Will happily buy off these guys again.

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Mohammed N.
0 reviews
0 helpful votes
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May 13th, 2018
Verified purchase

Website is intuitive, and using Amazon Pay is truly awesome. Saved me some time, gave me assurance.

Update: It arrived within 2 days even though I didn't opt for express delivery. Great service. Watch looks great! Will definitely buy from them again.

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Martin T.
0 reviews
0 helpful votes
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January 19th, 2018
Verified purchase

My first purchase at this site.Awesome deal and free shipping on top of that! Easy site to navigate. Looking forward to shopping here again. I am telling all my friends who love watches about WATCHMAXX

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Geraldine W.
0 reviews
0 helpful votes
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August 7th, 2018
Verified purchase

Site is straight-forward and easy to read. Prices are fair; however, I have just one question: why does your site say "free shipping", when in fact it is not free (albeit reasonable). Thank you. Geraldine

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Joy H.
0 reviews
0 helpful votes
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March 16th, 2016
Verified purchase

Representative was very helpful, answered all my questions, referred me to site rather than ebay for additional savings. Thank you!
My new watch is absolutely beautiful. It arrived as promised, perfectly packed, exactly as shown in the photograph. I have nothing but positive comments for Watchmaxx and its employees. I would buy again from WatchMaxx.com.

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Nidia G.
0 reviews
0 helpful votes
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September 18th, 2016
Verified purchase

Easy search and a lot of info. Listed about the watches made it easier to make a selection.
Watch was great, but had to be returned since my husband received another as a gift. No trouble with refund so far...

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Sonny M.
0 reviews
0 helpful votes
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January 21st, 2020
Verified purchase

I was skeptical at first to order as I had never done business with watchmaxx but...You guys rock On time, best price absolute stunning watches loved the whole experience.
Placing order for two more watches today.

You guys are running a Good show. Excellent company.

Thumbnail of user anthonyg283
Florida
7 reviews
2 helpful votes
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March 3rd, 2023

Sent a watch like it was a $5 toy. Still waiting for refund and also lost money on this terrible $1500 transaction.

Tip for consumers:
You pay for shipping and insurance back on a watch, plus minus initial shipping. Even if they poorly pack your watch. Communication has been awfull, still waiting on my refund.

Products used:
Oris Watch

Service
Value
Shipping
Returns
Quality
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Ed B.
0 reviews
0 helpful votes
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June 28th, 2020
Verified purchase

Smooth experience from browsing to checkout. But ordered on a Friday morning and chose next day service. Yet I didn't receive the package till Monday. I wish there were more clear indications for ordering close to the weekend.

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Watch F.
0 reviews
0 helpful votes
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January 2nd, 2017
Verified purchase

Fast and helpful phone support. Easy check out on website.
First transaction was great, second transaction was unsuccessful for from start to finish. Difficult to get phone calls returned, delay in emailing code, product then sold before order placed (after calling to confirm it was in stock) Might do business with again if they can correct the situation.

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Keith C.
0 reviews
0 helpful votes
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July 1st, 2018
Verified purchase

Pretty decent ordering experience so far, nothing to write home about though.

I haven't had to contact them, so I don't know what kind of support they would provide.

The product I ordered arrived in a timely manner, and I'm happy with it.

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Alin R.
0 reviews
0 helpful votes
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September 7th, 2016
Verified purchase

John from customer service was extremely helpful and patiently answered all questions. Overall placing-order experience was very good. Looking forward to see if I receive my order as requested in a timely manner.

Everything went very smoothly, the watch came in perfect conditions with manufacturer's warranty. I'm very happy with my choice.

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John O.
0 reviews
0 helpful votes
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May 25th, 2018
Verified purchase

Let's see what and when it arrives before we proceed. I am very satisfied with the product and speed that it was delivered. I'll probably order another watch from you soon. Thanks for the great service.

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HappyInColumbusOH S.
0 reviews
0 helpful votes
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October 11th, 2017
Verified purchase

Great experience with WatchMaxx. Easy ordering, better price than all other sites and brick and mortar retail stores and delivery was 7 days from my order date, much faster than the arrival estimate that quoted the shipping speed as being 25-49 days. I would use them again!

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John T.
0 reviews
0 helpful votes
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September 23rd, 2016
Verified purchase

Courteous staff, had to place order over for different method of payment.

Ordered overnight delivery( $25), received watch 5 days late; UPS lost package and I would like to request that shipping be refunded.
The watch arrived in good condition in original packaging. The only item missing was a certificate of authenticity. Without this document is there a method to ensure authenticity?

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ROBERT B.
0 reviews
0 helpful votes
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March 8th, 2019
Verified purchase

Overall very satisfied with my purchase and product experience. Given the fact I've made two high end product purchases within a short period there has been no incentive or offered reward for me to make a third? Maybe it's your margin? Maybe it's just not apparent or important given your volume of customers as a grey market dealer.

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Yves L.
0 reviews
0 helpful votes
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July 13th, 2018
Verified purchase

The whole process was quick and painless, I didn't receive endless emails from this company after I placed my order trying to advertise their products which is a plus. When I compare the price for this item with other stores, it's cheaper here. I will recommend

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Brett V.
0 reviews
0 helpful votes
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September 19th, 2020
Verified purchase

SO far So Good. My first order with Watchmaxx...see how soon will arrive on two- day shipping...
Watch came as promised on time ans in discrete packaging. Watch was in perfect condition. Love it! Watch Max did not charge me Tax, since I was not in state that they ship from. Other companies have in the past. Ill be shipping at WatchMaxx again for sure!

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Yvette B.
0 reviews
0 helpful votes
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December 11th, 2019
Verified purchase

I ordered my husbands wedding gift from you all earlier this year and was so happy with it that I'm now ordering my husbands Xmas gift from you as well. Will more than likely make another purchase for either his birthday or our 1 year anniversary soon. I have done my homework and price comparisons from other local and nationwide jewelry stores, and WatchMaxx.com, by far, always has the best pricing, that I can tell. I am truly thankful for having been turned on to you all by my good friend!

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Vinh D.
0 reviews
0 helpful votes
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April 8th, 2016
Verified purchase

WatchMaxx.com just earned an other happy customer by sold to me a 100% brand new and genuine Rolex watch with all the paper and original box.
The shipping was fast, after sale customer's service was nice and friendly.
The Website is easy to navigate,fast check out.
Highly recommended.
Thank you.

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dwight l.
0 reviews
0 helpful votes
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April 11th, 2019
Verified purchase

Watchmaxx did not charge the Credit Card until I received the watch. That's unusual and refreshing. Most retailers will charge when they ship. It seems that Watchmaxx charges on delivery confirmation. Everything is as advertised.

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Richie E.
0 reviews
0 helpful votes
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December 28th, 2016
Verified purchase

So far, excellent customer experience through your website. I was not informed that there would be no Omega Warranty which may have affected my purchase. As a new genuine Omega watch why is an Omega International Warranty not provided?

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david h.
0 reviews
0 helpful votes
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December 21st, 2018
Verified purchase

Great prices on amazing watches. Excellent customer service. I had actually thought they would be like the cheap New York camera stores that are horrible but I have bought 4 watches from them and every time the price and service has been outstanding.

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Jorge R.
0 reviews
0 helpful votes
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March 3rd, 2018
Verified purchase

Besides having the best price on my watch, the delivery of my product was quick. The email updates before and after delivery were helpful too. You can tell this company cares about return customers and it found another one in me. Thanks Watchmaxx

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Eli H.
Typically does not respond to reviews

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