• WatchMaxx

WatchMaxx

Write a Review

Overview

WatchMaxx has a rating of 4.2 stars from 2,848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WatchMaxx most frequently mention customer service, great experience, and fast delivery. WatchMaxx ranks 234th among Watch sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 85.7%
Positive
90
Neutral
1
Negative
14

Instant Feedback

5,375 reviews

12
See all photos
How would you rate WatchMaxx?
Top Positive Review

“Omega Seamaster Planet Ocean”

David S.
10/1/24

Overall experience was excellent. The staff was patient and understanding. They worked with me and answered all my questions. I ended up purchasing two luxury watches from them and both were received well packaged and in excellent condition. Both were as pictured, described, and shown in their website. I was very happy and appreciative with WatchMaxx and for the service I received. I will buy from them again and recommend them to friends and family. Thank you.

Top Critical Review

“Unclear shipping.”

Kenneth W.
7/31/24

I purchased express shipping and there was nothing in the pre-ordering process that said I would have to sign for the watch. It took me over a week to line up with UPS when to deliver it when I would actually be home. No one is home all day every day to sign for a package, and I would never have selected this had I been made aware. It was super frustrating as it delayed me giving a special gift. After all that, the watch is perfect.

Reviews (2,848)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (257)
Thumbnail of user robertm13413
Robert M.
0 reviews
0 helpful votes
  • Send Message
January 5th, 2017
Verified purchase

Site very easy to use. It would be nice if the filtering menus stayed at the top of the page. I like the clear terms of sale, return policy, pricing, item information, and the site overall is pleasant to use. Delivery was timely and in perfect condition. I absolutely would purchase from WatchMaxx.com

Thumbnail of user robertoh155
Roberto H.
0 reviews
0 helpful votes
  • Send Message
January 6th, 2018
Verified purchase

I ordered an Omega leather strap.The strap arrived sooner than the estimated delivery date. Unfortunatelly, the strap ordered came with a small defect. Need to return so a one in perfect condition can be re send.

Thumbnail of user johnathanm167
Johnathan M.
0 reviews
0 helpful votes
  • Send Message
January 7th, 2016
Verified purchase

After some hesitation about purchasing a timepiece online i called and spoke with dave and he was incredibly patient and helpful with every question i had. I will definitely recommend to all my friends and purchase again from watchmaxx.

Thumbnail of user customeri193
Customer i.
0 reviews
0 helpful votes
  • Send Message
May 13th, 2018
Verified purchase

Love the selection, price, return policy, fast shipping and free giftwrap, with a message too!What a lifesaver that all is - I can have a special gift for my husband, on time, and he can exchange it if he prefers something different! Everyone is happy!

Thumbnail of user lewisw273
Lewis W.
0 reviews
0 helpful votes
  • Send Message
April 15th, 2020
Verified purchase

Great price and easy to use website. Delivery was fast, safe and free. The only hiccup was the fact that the bracelet should have been 19.5 cm in circumference for a proper fit but it was actually 21 cm. (I used the handy sizing tape from the website). So, the watch is uncomfortably loose and I'm afraid I'll hit the face on something. So, I am waiting for this coronavirus nonsense to pass to have a link removed by favorite watchmaker. But, I LOVE the watch!

Thumbnail of user sherylc450
Sheryl C.
0 reviews
0 helpful votes
  • Send Message
February 7th, 2018
Verified purchase

Delivery was awesome! Stated that I needed for a birthday gift the end of January. Delivery when I ordered said it would be around Feb 8th. They made sure I had it in time! Would def purchase thru them again!

Thumbnail of user johnk9777
John K.
0 reviews
0 helpful votes
  • Send Message
June 5th, 2020
Verified purchase

Very good delivery time. Watch was as described. One very small issue is the plastic cover on the face of the watch had been removed and put back on with greasy fingerprints on it. Other plastic covering was intact. Watch is fine and blemish free. My son loves it and I would buy from this company again.

Thumbnail of user erica2115
Eric A.
0 reviews
0 helpful votes
  • Send Message
February 12th, 2020
Verified purchase

Extremely disappointed with the Citizen ProMaster watch. Not the fault of WatchMaxx, but no watch should ever be this difficult to set. More than a dozen steps. Really? The important digital display is incredibly tiny and dim, making one of the critical steps in the set up frustrating beyond belief. More than a week later, that watch still doesn't display the correct time. Even my local Citizen dealer can't set it.

Thumbnail of user simonf286
Simon F.
0 reviews
0 helpful votes
  • Send Message
March 9th, 2017
Verified purchase

I originally ordered the Tissot PRS 516 with a blue dial but it turns out that it couldn't be sourced. So I asked if I could gt the silver dial which was slightly more expensive at the same price and the rep agreed.

Shipping was quick, actually quicker than expected.

Overall I'm satisfied with WatchMaxx and would order from them again.

Thumbnail of user jodyt231
Jody t.
0 reviews
0 helpful votes
  • Send Message
October 28th, 2018
Verified purchase

Good overall ordering process and oh yea, my mom loves her Citizen Eco Drive watch. Mother loves this watch and was thrilled that she received it at a discounted price. I'm her son and I personally recommend this watch from Watch Maxx. I'll be back should I want another fine Citizen watch.

Thumbnail of user wmb66
Wm B.
0 reviews
0 helpful votes
  • Send Message
January 24th, 2019
Verified purchase

The purchasing process was easy and delivery was prompt.

I was unhappy that, while the bracelet on the watch was OEM, it was not original. So the watch was 100% authentic, but only in the definition of the word "authentic". A 2012 limited edition showed up with a bracelet that is date stamped 2017.

While I would have preferred the watch with the bracelet that it arrived with, I might have preferred that it be my choice, and not some dealer "slight of hand". Even worse is that whoever did the bracelet swap scratched 3 or the 4 case lugs.

I decided to keep the watch since this model is hard to come by and the scratches are only visible if you on the back of the lugs and have a good eye or a loop. Still, that person has no business handling this sort of product if they can't perform such a simple task without doing damage.

Thumbnail of user chuckv101
Chuck V.
0 reviews
0 helpful votes
  • Send Message
July 10th, 2017
Verified purchase

Website provides good customer experience overall. The person I spoke with on the phone was fairly professional and pleasant overall, but would have liked a little more interaction and advice on this purchase due to high cost of watch. Good service so far and look forward to receiving the watch. Thanks!

UPDATE: I received the watch on time and as promised. OUTSTANDING watch. All papers and booklets and box provided. I would highly recommend WatchMaxx based on this purchase.

Thumbnail of user julseyt7
JULSEY T.
0 reviews
0 helpful votes
  • Send Message
December 3rd, 2019
Verified purchase

Prices seem reasonable, website and checkout went flawless. Now I'm just waiting on Shipping & quality... Fingers Crossed!
Update - I received my delivery AS SCHEDULED & everything looked great. I'd definitely shop again!

Thumbnail of user anthonyh2915
Anthony H.
0 reviews
0 helpful votes
  • Send Message
July 28th, 2018
Verified purchase

Simple check out The watch was a good value. Better than Amazon. I just wish I could buy a Tag bracelet for less than 300$. I like the Red, white & Blue band, very comfortable but I would also like a silver bracelet.
Thank you for the service and I will be back again.

Thumbnail of user samc1875
SAM C.
0 reviews
0 helpful votes
  • Send Message
February 22nd, 2016
Verified purchase

Buying with Watch Maxx and check out is made simple and easy process, and with professional staff to assist you all the way through. I will buy again with watchmaxx with their high quality products and good pricing. Thank you for your business WatchMaxx

Thumbnail of user dianeb4252
Diane B.
0 reviews
0 helpful votes
  • Send Message
December 19th, 2018
Verified purchase

I had no issues using the site which is great! Plus I got the watch my husband was wanting for less and it came in plenty of time for me to wrap and hide for Christmas.
Thank you
Have a very Merry Christmas and Blessed New Year

Thumbnail of user williamb9114
William B.
0 reviews
0 helpful votes
  • Send Message
March 29th, 2018
Verified purchase

So far, my experience with placing my watch order on their website has been an overall pleasant experience.

I did receive the watch without any problems. The watch looks great and my girlfriend loves her new birthday gift.

Thumbnail of user ns406
N S.
0 reviews
0 helpful votes
  • Send Message
March 9th, 2019
Verified purchase

Easy to navigate web site, great selection of merchandise. So far I'm quite satisfied.
Received item ordered in rapid time, also it was EXACTLY as advertised and I cannot find anything amiss from one end of the transaction to the other. Long story short; WatchMaxx is an excellent company to deal with and I fully intend to be dealing with them in the near future.

Thumbnail of user danx763
Dan X.
0 reviews
0 helpful votes
  • Send Message
December 23rd, 2017
Verified purchase

Although the web site indicated the watch would be delivered between Jan 10 and Feb 12 it arrived on Dec 19. I am glad I did not pay for shipping that would have delivered the watch in the same time frame.

Thumbnail of user melissaz1216
Melissa Z.
0 reviews
0 helpful votes
  • Send Message
February 17th, 2016
Verified purchase

I had looked everywhere for this watch and had no luck until I found your site. I am so happy with my purchase and service. Spending this kind of money over the Internet can be scary, but I received excellent service!

Thumbnail of user chesters132
Chester S.
0 reviews
0 helpful votes
  • Send Message
March 27th, 2020
Verified purchase

How my Oris watch fast but there was an issue with the crown sticking and rotating the day and date when trying to wind the watch. Also a lot of resistance in winding it. Sent back. Not sure what to do now, waiting to hear back.

Thumbnail of user tagf2
Tag F.
0 reviews
0 helpful votes
  • Send Message
January 23rd, 2018
Verified purchase

The website was Easy to navigate, Had trouble finding the exact watch unless I clicked on the Facebook link. Company was cominiticive the whole buying process. I liked the follow up and confirmations. I have not opened the box yet! Gifting to my husband in a couple days, very excited. Thank you

Thumbnail of user melonies29
Melonie S.
0 reviews
0 helpful votes
  • Send Message
January 31st, 2016
Verified purchase

Website was easy to use, product I wanted was in stock at a good price. Communication regarding status of order was prompt and accurate. Delivery was faster than expected and bracelet was sized perfectly. Product quality was beyond expectations. VERY pleased with WatchMaxx and would HIGHLY recommend.

Thumbnail of user duncang66
Duncan G.
0 reviews
0 helpful votes
  • Send Message
July 22nd, 2020
Verified purchase

I had a different watch in my bag but did not complete the transaction quickly enough and it was removed and is now sold out. If you had emailed me I would have bought it before it sold out - feeling like I lost out for sure...

Thumbnail of user claudeg122
Claude G.
0 reviews
0 helpful votes
  • Send Message
August 31st, 2016
Verified purchase

My wife wanted this watch for Christmas. She had me goto Evine to get it. When I checked around your price was much better. I liked that I could make payment arrangements. Even with the interest charges the price was still way better than Evine. Great buying experience and my wife fell in love with me again as she didnt expect me to get it so soon.
Thank you!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user elih31
Eli H.
Typically does not respond to reviews

How do I know I can trust these reviews about WatchMaxx?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about WatchMaxx?