WatchShop

Whilst the customer service is polite and reply swiftly, the watch I bought (for £197) was faulty - the button that sets the time seemed stuck. I asked them if they had experienced issues with these watches before (there was no manual, so maybe I was doing something wrong), but they chose not to answer that question, just telling me to return it. I am under the impression they get a lot of returns, as a returns label comes with the product. I returned the watch, but the returns label they supply with the watch is not free postage, and they refused to refund me the £4.45 postage because apparently there is a free returns label on their website. Then why is the one that comes with the watch not free? What a waste of time and effort. Avoid the hassle and go through a proper retailer.

I would never use the watch shop as my girlfriend brought me a watch from here and it said it had a year guarantee but when we got in touch with them about the battery stopping working after 2 days they said the watch could have been on shelf for months and there was nothing they could or would do about it she payed a lot for that watch and they wouldn't help Evan though the watch has a year guarantee

I have ordered a watch for my sister 40th birthday with a next day delivery. The item did not arrived and we had no information about the delivery being late. I want to my sister's party without a present and when i called them they said that i ca have 10% discount. All buyers get 10% discount anyway so they wont do anything to fix theyr problem... Very bad customer service... better buy else where...

I purchased a Seiko watch in Jan this year from the Reading outlet. In August the stop watch function failed; Watch Shop sent in back to Seiko for repair, which took over 2 weeks. In late September it failed again, exactly like the previous time. I returned to Watch Shop, and pointed out that the watch was not of merchantable quality as it had failed twice in 2 months, and I wanted a replacement. They refused, and said watch had to go back to Seiko for inspection - another 2 weeks or more! I e-mailed complaints dept, to receive a reply couched in 'legalese' and refusing to help. When I get the watch back, I will have been without it for over a month in less than a year's ownership. Moral - they will sell you something with a smile, then wash their hands of it when it goes wrong.

Ordered a watch and received it really fast, that is the only good thing i have encountered. The watch has a fault in it but watchshop isn't responding to my emails and calls. Never, never, never order anything here because i am not the only one that this has happened to.

They do not send the watch, they do not communicate. They do not pick up the phone (I waited over 20 minutes...) and they refuse to pay back your money. If you are stupid enough to order here, use a buyer protected payment gateway.

Watch was okay but was really noisy (strap links rubbing against each other and made it look cheap despite the expensive price). Partner did not like the watch due to the reason above. Not to mention the customer service team which was appalling when i called to discuss a refund with them. Her name was Sana and was one of the most impassionate people I have ever dealt with in customer services. Avoid this company like the plague as they are out to rip off and nothing else. Even when I asked for a supervisor/manager i was told there was no one to speak to and no call back could be arranged which I find shocking for a UK based company. I also asked for a complaints address and I was informed there was none but instead was given a helpdesk email address (scratching my head)... DISGUSTING I TELL YOU... If i had read the reviews from other customers which are expressing displeasure, I would never have bought from them.

Ordered a watch as a present and received an email today from Royalmail to say that parcel received and will be delivered today. Had a further email 2 minutes later saying "could not make out deliver address from label and item returned to sender" contacted watchshop and offered tracking number that confirmed the watch is being returned and asked if they could send a further watch out. They said they couldn't until they had received the watch. I explained that it was their label that wasnt clear and that was the reason the item was being returned- they said I had to wait then I could have a refund or another item- I asked if they could guarantee I would receive it before Christmas- they said it depended on when they get it back. Moral of the story- went on Amazon and the item is £40 cheaper- even with guaranteed next day delivery I am still £33 better of. Will not use these clowns again.

Ordered a men's watch for bday next week. Was sent ladies watch. Phoned up to complain and was told it was the men's watch but eventually conceded they had made a mistake. Now have to go to Post Office to send back and go into local city to buy it as they don't have it in stock. V disappointing - won't use again.

Watch out with this webshop! The watches are often cheaper than at other stores, but nothing has to be wrong.
The service is very bad! The strap of my Hugo Boss watch was damaged after wearing it once. The coating came off the watch strap. After having sent the watch back, I was accused of having handled the watch badly! Really outrageous!
Fortunately Hugo Boss helped me with this and replaced the strap. Hugo Boss found that this was a poor quality strap. No more problems with the Watch. Top service from Hugo Boss!
So people don't buy anything here!
R van Anraat

BUYER BEWARE!!! AVOID

Watchshop is a joke, they sent me a slightly different product to the one pictured on their website and when your buying an expensive watch you expect it to be the same. Due to their poor response time this really messed things up around Christmas and New Year. The watch was a gift and as a customer I felt cheated. Customer services are next to useless, it's like they've got selective reading. It's like they ignore 90% of your e-mail and focus on what ever your least preferred option is.

Wouldn't use this company again, those of you wanting to purchase expensive watches do yourself a favour and AVOID as you may feel cheated by what you receive. Thanks for having a negative impact on my Christmas and New Year!

As part of my 18th Birthday present my parents bought me a watch from this site.
Unfortunately, the watch wasn't to my liking, so after reading about their 'hassle free returns' I sent the watch back to them for a full refund.
I had only tried the watch on causing no damage, yet they told me the watch was damaged and therefore nonrefundable.
I've even asked them to send a picture of this watch for proof of the damage, which they have refused.
I strongly recommend to any potential buyers that if you are the slightest bit unsure about purchasing a product from this site, then do not get it from this site because you probably won't get your money back.

My boyfriend decided to make a Christmas gift for me and ordered Olivia Burton bracelet from the watchshop. Watchshop has really good rates on popular rates pages. They have 5 stars and a lot of opinions on ceneo (polish site with shops rates). My boyfriend ordered the product from the watch shop on December 8,2020. To date, he has not received an order or a refund. He wrote many e-mails to the watch shop while the bot responds. They lie that royal mail is not tracked. This is not true. Watch shop robbed us. We don't know where to report this problem anymore. The lawyer told us to file a complaint with the European consumer center and maybe they can help us get our money back. I've sent them a many DM's on their instagram profile (they have 15k followers and I think most of them are fake). They also started to delating my comments xD. They provide false telephone and tax details on their website. Finally we got our money back but it was really hard to bring our money back. Watch shop it's a scam and they are robbing money. I don't understand how it is possible that there is so much positive opinions about this shop. I will tell everyone that shop is scam.

It is long time ago, back in 2016, I have purchased from watchshop.com my Tissot (invoice *******x). Just now something got broken, so I have visited official TISSOT representative office and service centre here in Vienna (Austria) and they shocked me my TISSOT is fake! And they have rejected to service them. So need to throw them...:-(

I've bought watches from them them was faulty but didn't fix it until now. I'm still waiting may watch since last year can imagine.

Ordered a watch, finally got a voicemail saying they'd sent it to the wrong place.

I called back, they told me someone else would ring me back... 4s days later nothing so called again. They appologised and said they'd send another right away. Just had a vaoice mail telling me it's now out of stock and they'll refund me!

Returned a watch to be told that because the protective plastic had been removed from the strap & clasp it had been scratched, even though it wasn't delivered with this protective plastic on! I said maybe you scratch it when you resized it for me, they conveniently said they forgot to resize it! Presently in touch with citizens advise as have no watch now & no refund.

I ordered a pink timex for my daughter and received it on time and in perfect condition so i wrap it and once we used it after unwraping it at christmas, we noticed it keeps loosing time and it is brand new. I ordered it online because it was convenient and i am in canada. Little did i knew when i ordered that a) i would receive a defective product and b) that i would have to pay to return it to England which cost about half the price of the watch. I sent emails to their support line and called this morning the support line in England. Marion suggested that i deal with Timex and i was shocked, i would have to deal with timex and the warranty for a product that i used 2 hours to discover it was losing time? Legally i paid for a product that works not a defective one so it should be their problem to solve and refund an unsatisfied customer. I dont know how this will turn out but already, i am dissapointed... my 10 years old is dissapointed...

DO NOT purchase from watchshop! Bought watch 249.04 2 year guarantee but would not fix fault! DISGUSTING! Emailed so many times to resolve STILL NOT RESOLVED! KEEP AWAY from this company

I ordered a watch on 29th January 2016 and it was returned because the alarm was incredibly quiet and also, I just wanted a refund. They received it back on January 6th and despite their website stating all refunds are dealt with straight away up at worst 7 days, I never received one. I emailed, phoned, left messages on their bulletin board - ALL of which were ignored and NONE were ever replied to. I phoned yesterday (18th February 2016) and eventually got somebody who didn't fob me off who contacted the returns department supervisor (who I had previously asked to speak to - but he was at lunch at 14:45 in the afternoon!) and after THREE weeks, got my refund in full - I will never use them again.

Won't refund a watch my wife bought me as a Xmas present even though it was never worn or taken out of the original packaging

They say it was returned bent and scratched. They won't refund you. An absolute scam. Believe the other reviews, just don't buy from them.

Their total lack of communication. Watch broke after a month of wearing. 5 weeks later still without the watch. We are constantly chasing them they don't return calls and ignore emails