WatchShop

Ordered a watch. While they charged my card immediately 10 days later the order still didn't shipped. Went to cancel and was charged an 8% cancellation fee. Utterly absurd. This is not a reputable company. Stay away from this 2 bit operation.

Not happy at all
Partner brought a engagement ring from her, site claims it's 925 silver BUT is badly damaged and the silver lining in the back is discoloured AND dirty between the fake diamonds...paid £188 in total for the ring(£180 for the ring itself £8 p&p) for the Thomas Sabo trilogy ring...for the money paid you'd expect a brand new ring not a discoloured ring that looks like it was worn for a time then returned then sold on...

No support on 2 month old faulty watch.
Rotary Tradition bought but faulty after 2 months. Contacted Watchshop for support (cut off twice before I could speak to anyone) but was simply told to take the issue up with the manufacturer as "they don't do repairs". No empathy help or advice. I don't want a repair, i expect a replacement after just 2 months. Rotary support only open for limited hours so will have to wait until their office is open. I certainly will not use Watchshop again, and won't buy another Rotary watch. This was to replace my previous Rotary watch but at least that one lasted 2 years.

Date of experience: 18 May 2023

Item was damaged and tacky. No ownership taken by the company. The bracelet arrived lose in the box with no protective packaging. Owned for less that 30 days. No refund given, instead was sent back to me in the same poor packaging sounding like a box of screws.

Will be advising peers not to waste time/money at the Watch Shop.

If you buy something as a gift make sure to INSPECT IT with in the time frame they allow or they will refuse to refund. Never have I had to inspect items before wrapping them up as presents!

I took a long time looking at the watches on sale. I selected the Casio Gold G Shock and was happy with my purchase. I then found out that they cancelled the order, with no word of a refund or any detail. Contacted customer service awaiting reply. Really useless.

I purchased Marathon watch from WatchShop. Paid over £700, the watch was advertised as a brand new one.I received clearly used watch with unscrewed crown and the original Marathon box was broken and stained with coffee. My assumption is someone had returned this watch and WhatchShop resold it as a new one. The box had totally broken hinges and had a big dent. WhatchShop returned money after my email but did not even offered to reimburse postage cost or some additional compensation for wasting my time. Now they promised to refund postage costs but I'm yet to receive any money from them. Reviews on trustpilot are mainly positive one but if you read some reviews online on independent forums, there are lots of customers conned by WatchShop in a similar way. WhatShop seems to be sending quite a few used/ broken watches which they advertised as brand new ones. This seems to be some sort of scam they run. Really disappointing.

I bought a watch from them which just did not do what it promised, it was a solar powered watch which did not charge enough to last through the night, so was dead by morning, ie NO USE!
We sen it back at our expense tk then have it returned and the box was torn and battered. Now it is radio silence!

I had the same standard response as a previous review on here. Their email is set as no reply so you can't challenge their decision. I wanted a ladies Citizen watch which was ‘reduced' to £113. Argos had the same watch on offer at £69.99, they refused to match. Argos gain and last time I bother with this company.

I ordered an automatic watch from them. When it arrived I noticed that it ran too fast, 10 minutes per every hour. Therefore, I sent the watch back to them as faulty. At first they sent the email that they had not received the watch! When I sent them confirmation from royalmail they found it after a week, and told me to wait as they had to test it. After two weeks, in response to my email, they inform me that they had tested it and found no defects and that they could send it back to me. They do everything to not send you a refund! Now I am taking the case to court. This is my last purchase from watch shop, never again!

Bought womens watch fossil For 179.00 attached to watch was a price tag for 110.00 when I saw this I checked other Webb sites and average price for this watch was 110.00 wrote to customer service several time and get the same response looking into it but never getting back to you bad company

Ordered what was supposed to be 2 palats of Transformer returns from Amazon. I paid $50 each. What I got were 3 Chinese super cheap rip offs not worth $10. Leason learned, if its to good to be true it probably is.

I bought a watch from Watchshop and I have to admit that from purchase to delivery everything was absolutely faultless. However, when it comes to Watchshop's false claim that they will price match any offer made by another retailer, well that claim just isn't true.

I found the exact same watch for a cheaper price at Ernest Jones.

I contacted Watchshop who initially confirmed that if the the watch was the same model and it wasn't secondhand or from Ebay that they would match the price. So when I informed them it was from Ernest Jones I considered that they would uphold their price match claim. After all this wasn't some Mickey Mouse operation, this was Ernest Jones, the high street giant selling the same item cheaper.

Alas No! And to top it all, No reason was given for not fulfilling their obligation, I suppose a letter to Trading Standards is required.

I purchased a watch as a Christmas present & it stopped working after less than four months. I returned the watch in its original packaging with the warranty/guarantee, a copy of my original order, an email explaining that the watch is faulty & a covering letter. I have since sent a total of eight emails & the issue has not yet been resolved - it is a complete nightmare! The WatchShop Support is beyond hopeless!

I paid good money for this watch & I am now out of pocket & without the watch. Reading these reviews is making me doubt whether I will ever receive a refund or a replacement watch.

I have never in my life received such a diabolical customer service - or should I say disservice! Avoid them like the plague, would be a fitting title for my review! However, I chose a few apt lyrics from the theme tune to 'Only Fools & Horses' - a title I felt was even more fitting!

Horrible customer service. Transactions fail and price goes up on items which were in cart.
Almost seems like a scam.
Website glitches when submitting a request for assistance.
No north american phone number.

If I could give a rating less than 1 I would. Absolutely disgusting customer service of which you can tell doesn't come from this country as they don't know their English.
A Price Match Promise... ha ha what a load of tosh... I requested a Price Match on an item that I had purchased. Seen on their Parent Company website for less paid. In the lengthy time that they did reply to me the item suddenly became unavailable. Only to be fobbed off with a two liner saying they wont do anything and tough luck in a basic english. No appeasement or compensation just appalling customer service.
Never never again and I will make it one of my objectives to let everyone know how bad they are.

Sent back watch as didn't like it within 3 days of arrival never worn but was told no refund as watch was damaged & could not be resold. Just a con we love to know if anybody gets there money back on 30 day guarantee.

Appalling after sales, refuse to let you speak to supervisor or manager to complain, and try to make out you haven't paid for new battery when you have and would not return watch. Only relented when threatened with legal action.
2 months to replace battery which ran out after just a few months on an expensive divers watch.
Read reviews on some of the smaller sites like cylex if you want to know how bad this company is.
Do not trust 5 star reviews on main sites, very suspicious and may be being written by representatives from company as a cover up.
This company has some serious issues. Avoid like plague and go to a reputable high street retailer instead. You have been warned.

My son's brought me an Ice watch from this company for my birthday - 1 months later the strap had a lump out of it - contacted via the website asking for an exchange attaching picture of damaged watch - told they do not do exchanges and my case was closed. I then sent an email complaining about there response and attaching a photo received an email back within 3 days stating they needed more info which I sent back week later still have had no response. Email states to type above a certain line which is impossible and does not work. Tried phoning numerous times to no avail. So I am left with a damaged watch and not way of returning it. I would never recommend or use this company again.

Please do yourself a favour and never order online from these guys. 90 of anything I purchase is done online. Never in my life have I been fobbed off and given false and different information from several different staff members
One of whom actually started making things up to get me off the phone. They still haven't replied to my emails and presented no payment was taken even though my bank gave me an authorisation number related to them.

I have bought nine watches from watch shop. All perfect purchases until the last. Not only did they ignore my emails asking for help resulting in me having to send the watch back the emails from customer service show a complete ignorance of product guarantee. They are great until there is a problem then they don't want to know. I have had to spend $57 NZ dollars to return a faulty product back to them wasted $21 on a battery because I thought that was the problem only to discover the watch stopped working a day later.

I will not buy from this shop again. And to the high and mighty person that slagged off the negative reviews wait until you have a problem. Believe me you won't like it like all of us. As I say I've bought nine watches. 8 experiences all good the last one disastrous and I'm out of pocket for the equivalent of 180 pounds.

My watch broke shortly after it arrived. I sent it back (as instructed) and asked for a fix/replacement or money back. 8 weeks later and a few emails saying they're looking into the issue' and still nothing has been done. And I've not been told of any progress (other than to confirm they've got the watch) either. Awful customer service.

I live in the Netherlands and ordered a watch here last Saturday. The delivery is fast-paced than a package from NL itself. Have received this watch this afternoon and I'm very happy with it. Superdupe watch,! Super quality! I can not be more satisfied than this. I wonder why only negative reports are made and the positive never hears you! A big plume for watchshop!

I have used this website many times & I have purchased two watches from this company I would reccomend to any person looking to buy a watch to visit www, watchshop.com it is a very save website they offer very good customer service & good delivery to anywhere in the world.