• Pepper

Pepper

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Overview

Pepper has a rating of 1.5 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pepper most frequently mention customer service, and return policy problems. Pepper ranks 113th among Underwear sites.

  • Service
    45
  • Value
    52
  • Shipping
    52
  • Returns
    43
  • Quality
    50
Positive reviews (last 12 months): 9.1%
Positive
1
Neutral
0
Negative
10
18
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How would you rate Pepper?
Top Positive Review

“Great Bra - Purchased in the US”

K E.
2/18/24

It seems like all the issues are when you purchase outside the US. I had a seemless experience - ordered several sizes, ended up keeping the size the site suggested (34AAA). Returned the others and was refunded quickly. I even opted for an exchange during the return and the new bra came so fast. Highly recommend if purchasing in the states. My daughter loved the Zero G. $60 for a bra is only slightly higher than their competitors, so the price wasnt a turnoff - especially when the competitor bra was a poor fit.

Top Critical Review

“Very disappointed”

Margie W.
4/30/24

I ordered 2 bras and was so excited to try them on! The excitement was short lived. The fabric was cheap. There was no structure to the bras. They are absolutely horrible and expensive for the cheap product you get. Pepper is really a scam and I can't believe they're still running all their commercials on websites. I never write reviews, but I hated these that much!

Reviews (73)

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customer service (23)
Thumbnail of user Margiewilliams73
1 review
1 helpful vote
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April 30th, 2024

I ordered 2 bras and was so excited to try them on! The excitement was short lived. The fabric was cheap. There was no structure to the bras. They are absolutely horrible and expensive for the cheap product you get. Pepper is really a scam and I can't believe they're still running all their commercials on websites. I never write reviews, but I hated these that much!

Thumbnail of user wese27
1 review
1 helpful vote
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February 10th, 2024

Pepper bras are the worst bras I've ever tried in my entire life. I tried multiple bras and they all cut into my skin (literally bleeding and leaving scabs) and were very uncomfortable. I regret taking the tags off and trusting this brand due to hype, and basically dumped a few hundred dollars down the drain. I cannot recommend this company and would highly suggest looking elsewhere for good bras.

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Thumbnail of user ke167
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

It seems like all the issues are when you purchase outside the US. I had a seemless experience - ordered several sizes, ended up keeping the size the site suggested (34AAA). Returned the others and was refunded quickly. I even opted for an exchange during the return and the new bra came so fast. Highly recommend if purchasing in the states. My daughter loved the Zero G. $60 for a bra is only slightly higher than their competitors, so the price wasnt a turnoff - especially when the competitor bra was a poor fit.

Tip for consumers:
Ordered 1/26, received 1/29, returned 2/8, refunded in full (less the exchange item) on 2/13 (nothing i ordered was final sale) and exchange bra received 2/13

Products used:
Zero G 34AAA

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Thumbnail of user brendahailey10
1 review
0 helpful votes
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January 8th, 2024

I ordered 6 bras. I measured exactly according to their directions. Apparently if you have even a little bit of underarm fat, they don't fit! One of the bras I ordered was apparently a final sale, which I missed, so I'm stuck with an expensive crappy bra that doesn't fit. I'm not only disappointed, but really ticked off. You need to be zero body fat and tiny to wear these. My target bras, which were MUCH cheaper fit so much better. Lesson learned. I will NEVER shop Pepper again.

Tip for consumers:
NONE of their bras should be unreturnable.

Products used:
NONE! I ordered 6 and all are going back, however 1 of them will not provide a refund as it was a final sale, which I didn't realize. But it doesn't fit at all, so it's a waste of drawer space so I'm including it in the return box. I'm mad.

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Thumbnail of user lindah4943
1 review
0 helpful votes
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January 6th, 2024

Buyer beware! I purchased 2 bras that were marked "Final Sale" for over $60. When I tried them on, they fit no better than the $20 bras that I buy at Target. (I even took the time to measure myself and ordered according to their chart.) In fact, there is an underarm gap that my cheaper bras don't have. I tried to return them, only to find out that "final sale" means that they are not returnable. Apparently, this is spelled out in their return policy, but it would sure have been helpful had it been mentioned upfront as in, "final sale-item not returnable".

My bad for not reading the whole return policy, but the quality of the bras leaves much to be desired.

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Thumbnail of user courtneya269
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

Super unimpressed and disappointed that I gave in to trying pepper because of all the ads I kept seeing everywhere. I've breastfed 2 babies, so my cup sizes have been all over the place in the last 5 years of my life, but I'm fairly small chested at this point with some drooping and gaping that needs support, so I thought pepper would be a good choice. I got the mesh all you bra, size 34 B. The quality was very flimsy, I felt like the mesh was really poor. The bra itself DID still give me a gap, and it was so uncomfortable to wear I couldn't wait to take it off.

Products used:
Mesh All You Bra

Value
Shipping
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Thumbnail of user zoek70
1 review
1 helpful vote
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January 19th, 2022
Verified purchase

I've never ordered from anywhere and got my package shipped out on the same day, regardless of what time I order at. Customer service is amazing, shipping is amazing, quality, comfort. I'm beyond pleased! Thanks so much!

Tip for consumers:
Reach out to customer service for fit help! I was confused with sizing but their customer service team helped me find the right size.

They only accept returns with the tags attached so make sure you don't take them off!

Products used:
Mesh All You Bra

Thumbnail of user elizabethball81
1 review
1 helpful vote
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December 16th, 2023

I have wanted a Pepper bra for years, because they claimed to be the best bras for small chested women. They're so expensive, so I held off. I saw they were having a holiday sale recently, so I went for it. The bras arrived and I tore open the packaging, so relieved that I finally had a bra that was made for me! I tried them on and cried. They're terrible! They just smash my already small boobs down to nothing. They make me look like a 12 year old in a training bra. The straps are too long, the cups have ZERO give, and they have been nothing but a complete let down. The worst part is the fact that I bought them on sale, so I can't return them! $50 of my hard earned money completely wasted! I am convinced that their positive reviews are fake, and negative reviews are deleted. I reviewed both of the bras I purchased and what do you know? The reviews aren't on their site. DO NOT BUY!

Tip for consumers:
Worst bras for small chests. Will make you look and feel like a toddler.

Products used:
Pepper unlined bra, Pepper unlined bralette

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Thumbnail of user lesliel564
2 reviews
3 helpful votes
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September 11th, 2022

This is the first bra that actually fits me! I bought five different styles and love them. I'm half Asian so maybe that's the deal. Bras made for white women never fit me right. Wish these bras existed 20 years ago but better late than never! Will be buying more. The pink bra is Victoria's Secret 36 A with gaps. The yellow bra is a 36 AA pepper and fits perfectly.

Tip for consumers:
If you have large round Caucasian breasts these bras are not for you. There are a million bra companies making bras for women with big breasts. These bras are for the rest of us.

Products used:
Bras

Thumbnail of user duncanm161
1 review
3 helpful votes
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December 5th, 2022

I order this for my wife I was skeptical about everything eCommerce online always finding ways to save money for them. First, the customer service isn't there they don't respond the right way, and when they do the letter is in bad grammar so I know they are not from a US company. The shipment is international so tracking packages would be insane and or nonexistent. Refund, of course, is nonexistent, this is a straight scam and gimmick for a quick buck stay away and go somewhere else. Stay away from this type of business. Never received the item, and received fake tracking attempting to recover funds.

Thumbnail of user jonif1
7 reviews
22 helpful votes
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October 18th, 2019

I purchased their Pepper brand bras based in large part upon the reviews, since they are a new company with a new product. I had a negative experience and submitted a negative review. I used the link sent by Pepper in my email requesting my review and therefore made it a "verified" review. My negative review never showed up on their site. Also, I discovered that when you click on reviews, it automatically defaults to best reviews first! MISLEADING!

The bras themselves are made from cheap, inferior fabric which didn't hold up to a few months wear despite hand washing, yet you only have a 15-day return window.

Tip for consumers:
Research all reviews, and be sure to click on most recent or negwtive first so you see ALL reviews. Be aware that you only have 15 days to return the product.

Thumbnail of user ccc133
1 review
11 helpful votes
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November 11th, 2021

I wonder how many Lawsuits are pending with this company?!?
I took their sizing test, then bought one. Perfect. Bought #2. All good. Then I lost 10# in July, and needed a smaller ribcage size. What arrived was too small(different size cups(same letters!). One tag, (of the 2 bras delivered) had been removed to wear it, so it was re-attached when found to be too small, and carefully boxed. There is no phone # to call and discuss. This bothered me, because I have severe arthritis, and can't text well or quickly(their only method by phone). But I did. After an hour, I found that they clearly assume their products have been worn for more than trying on. They show no trust or respect for their clients. I will refer to the one bra that was finally exchanged as the $110.00 bra!
Anyone have a technique to get money back?

Tip for consumers:
Beware-
Very one-sided customer service....leaning always in their own favor. They seem to assume everyone is trying to rip them off; in reality, the reverse is true!
Inaccurate and not universal sizing.

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Thumbnail of user geraldineo49
1 review
8 helpful votes
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June 21st, 2023
Verified purchase

I kept seeing ads for these bras on my social media and being someone with small boobs I was intrigued because all the problems they were stating were problems i've been dealing with. I wish I checked 3rd party reviews in hindsight. I decided it would be worth making the investment for good quality well fitted bras...WRONG. The price does not reflect the quality.
One of my purchases was the mesh bra and it's not sewn all the way across at the top. It's literally being held together by a thread. None of the bra's fit either despite following the size guide, and I still ended up with gaps. I'm currently trying to return my order, but when I entered my info it told me the order is not found... I emailed them, so i'm hoping I can get my money back.

Products used:
Strapless bra, mesh bra, wire free bra

Value
Shipping
Quality
Thumbnail of user michellez829
1 review
6 helpful votes
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November 11th, 2022

If I could leave a negative star rating for customer service I would. The person I was dealing with clearly stated the colour of my bra did NOT match what was on their site due to studio lighting. They proceeded to tell me "I am being heard, this must be frustrating" and did absolutely nothing to reimburse the product. With the total of duties and shipping 3 bras would have cost me between 350-400 USD for the wrong colour bra. Please do not buy from pepper, safe yourself the disappointment.

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Thumbnail of user jn348
1 review
7 helpful votes
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July 30th, 2022
Verified purchase

I bought their strapless bra and wore it twice. The 2nd time I wore it, the silicone strips left burn marks on my skin on both sides of my torso. Note, I do not have allergies to latex or silicone. They invited me to review their bra. To help others, I decided to leave a 3 star review indicating the fit was good but left me with burn marks. My review was never posted. I've read of other consumer reviews on their site where this has happened. They ended up posting 4 star reviews with scathing remarks about the company's unethical practices misleading the public that their bras are highly regarded by EVERYONE. Now I see that they're true. Too bad. I had high hopes for this company and liked what they stood for!

Tip for consumers:
Be thorough and search for pepper reviews outside of their website.

Products used:
Classic, push up, strapless

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Thumbnail of user jeng148
1 review
17 helpful votes
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October 22nd, 2021
Verified purchase

Do not order from this shady company. I purchased a bra and when I took it out of the box to try on, the tag that's held on by a flimsy string broke/slipped off. Without me doing anything at all. After trying on the bra and deciding to return it, I re-tied the tag and sent it back with my receipt and all the packaging. I was notified I don't qualify for a refund because the tag was not attached to the bra. They sent me a picture of the tag sitting next to the bra. Even after explaining I did not purposely remove the tag, it literally slipped off when I picked it up, they denied me a refund so now I'm out $60 and a bra. I have filed a dispute with my bank. There is no company I've ever heard of that has this sort of slimy policy. I also found many other reviews that have my same story. Believe the negative reviews, this company will do anything to keep your money. What a joke.

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Thumbnail of user alexandrat162
1 review
5 helpful votes
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June 21st, 2022

I bought 3 bras and none of them fit. I returned two with no issue because the tags were still on but I really wanted to like this brand so I decided to keep one and cut the tags off. As soon as I did and moved around a little I realized that it was not going to be tight enough to keep everything where it needed to be if you know what I mean. I reached out to the customer service team right away to let them know about my mistake and they didn't even apologize for their inability to make it right, they just said no. So disappointing. Do not waste your money, these bras are not worth what they're charging and do not necessarily fit all small chested women.

Tip for consumers:
Don’t bother.

Products used:
None

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Thumbnail of user donnag833
1 review
27 helpful votes
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December 29th, 2020
Verified purchase

I bought 2 bras for my daughter for Christmas in November. When she tried them on at Christmas they were a little too small so I tried to exchange them. They said I was past the exchange/return policy by 2 days. They were going to exchange 1 of them "this one time", but since the other one was out of stock I was out of luck! Unbelievably bad business practice! I will never order from them again and will tell everyone about their terrible customer service!

Thumbnail of user karenl3277
1 review
7 helpful votes
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June 3rd, 2022

I fell for their advertisement without checking reviews first. Big mistake. Now that I have returned the mis-sized bras, they are charging me for the return shipping. I am NOT getting a full refund. So much for "Free Returns." Can you imagine a company saying a 38 band size fits a 33-34 chest? Do not order from this company.

Tip for consumers:
When I requested a return label, it never came. Finally paid to have a label printed at the UPS store. Now only getting a Partial Refund. I am being charged for the Return Shipping. They advertise “Free Returns.” It is costing me $19 for this experiment in purchasing from Pepper.

Products used:
Two bras

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Thumbnail of user cristk
1 review
10 helpful votes
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March 19th, 2022

I bought 2 Pepper bras. The fit is ok, but they are very scratchy and itchy! I cannot wear them because they are so uncomfortable. Plus, it's too late to return them (they have a 30 day return, I just waited too long).
Anyway, I do not recommend them at all.

Products used:
Bras

Service
Value
Shipping
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Thumbnail of user lindsayl134
1 review
17 helpful votes
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September 1st, 2021

I returned one bra for credit so that I may do an exchange. After not hearing from the company for a week I went back and forth via email for almost 3 weeks as they claimed the product was "ineligible" for return as the tag had been removed and retied. This is 100% false. Their return policy is strict - must be unworn and tag still attached, so I made absolutely sure this was the case before I returned the product. They had the audacity to send me a picture of the tag and it really was tied! I did NOT do this. It is mind-blowing that a company would actually take these steps to keep a customer from getting an exchange - I did not want my money back, I wanted another product! It's unfortunate because their classic bra is great, so be aware of your purchase, I do not recommend returning the product under any circumstance.

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Thumbnail of user traceyf200
1 review
11 helpful votes
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August 26th, 2022

I bought pepper and was super excited to have a bra that fit, no complaints until after a few washes the copper left green stains on my bra. I asked the company to exchange or get a refund and after weeks of chasing them down they finally responded and said that it was my fault. I "wasn't letting the bra dry properly", The bra needs to be air dried! How do you properly air dry!?! Will never by from them again until they fix this problem

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Thumbnail of user lizo112
1 review
5 helpful votes
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March 3rd, 2023
Verified purchase

I purchased the set of bras to try out which said it came with a free bag (which I didn't need). Upon checkout it charged me for the laundry bag. I contacted customer service and asked if they could remove the charge. They told me that since it was my first time ordering and I used a coupon code that the free laundry bag could not be applied. I asked if they could just not send the laundry bag and not charge me for it but they would not do that. There was no fine print stating this…deceptive marketing.

The bras that I tried out did fit me ok but I was surprised at how expensive they are considering the thin material. I will continue to look for the perfect bra but it won't be from this company.

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Thumbnail of user lynnw794
1 review
0 helpful votes
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November 29th, 2023

So I seen lots of ads for their bra over the years. I decided to try it when they had a sale. I was so disappointed. I'm a size 34A. The band was longer than my bra from Victoria. My boobs felt squish and the cup ran small like you can almost see the nips. Their was no visible cleavage. Because I brought them on sale. There's no returns! Please don't waste your money. I'll stick with Victoria's secret.

Thumbnail of user kh419
1 review
23 helpful votes
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January 28th, 2022

The website says "easy returns" but the fine print (that I didn't see until after I bought) means that I spent USD$71.43 for a bra that doesn't fit (I carefully followed the measurement instructions on the website), and if I return it, I'll get a credit of $39.51.

That means I'm out $31.92 for trying a bra. I'll never order from here again.

Tip for consumers:
Canadians Beware. Poor refund policy.

Products used:
Pepper bra, wrong size

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