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NetworkSolutionsReviews 3,347

3.9

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From the business

Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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New York
1 review
0 helpful votes
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AJ was the very best!
November 14, 2025

Difficulty logging into my account, AJ had the patience and experience to see me through difficulties to make the renewal. A huge thank you!

Date of experience: November 14, 2025
California
1 review
0 helpful votes
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Review of Michika D.
November 12, 2025

I had an excellent experience that was highly productive. Michika is very professional and knowledgeable. She is personable, outgoing and a pleasure to work with.

Date of experience: November 12, 2025
Reputation T. — NetworkSolutions Rep
3 days ago

Hi Jennifer,

Thank you for the fantastic review!

Marissa
Customer Advocate at Network Solutions

Tennessee
1 review
0 helpful votes
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Saved My Sanity
November 12, 2025

After three days of trying to get information to resolve my multiple issues (including an incorrect $80 charge to my account) through the robot chat, live chat, email, and customer service call number - all of which were totally useless in resolving even one of my issues - I reached Jehn. He walked me through each step, then suggested a change to my accounts to help keep the issues from happening again. My experience started with 1/2 stars and ended with 5 stars.

Date of experience: November 12, 2025
Reputation T. — NetworkSolutions Rep
3 days ago

Hi William,

Thank you for the awesome review!

Marissa
Customer Advocate at Network Solutions

Canada
1 review
0 helpful votes
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Great Customer Service
November 12, 2025

The agent I spoke to was kind and patient. He explained everything that was happening and everything I need to do. Both in a way that was neither condescending or presumptive.

Date of experience: November 12, 2025
Reputation T. — NetworkSolutions Rep
3 days ago

Hi Michele,

Thank you for the wonderful review!

Marissa
Customer Advocate at Network Solutions

Connecticut
1 review
0 helpful votes
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Thank you Network Solutions and Homs A
November 11, 2025

It was a pleasure dealing with Hom's.
He was polite and accurate with all his info and solutions.

I feel very comfortable with Network Solutions.
Thank you again.

Date of experience: November 11, 2025
Reputation T. — NetworkSolutions Rep
4 days ago

Hi Joan,

Thank you for the awesome review!

Marissa
Customer Advocate at Network Solutions

Pennsylvania
1 review
0 helpful votes
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After calling all the platforms that host my domain names and finding that they either only use chat or will only send me instructions on how to fix problem and buy more services, I called here, where one of my domain names is hosted, and an agent, Val, took an hour figuring out what had happened and FIXING IT!

User friendly to say the least. Thank you network solutions, you were a solution to my network problem!

Date of experience: November 11, 2025
Reputation T. — NetworkSolutions Rep
4 days ago

Hi Patricia,

Thank you for the fantastic review!

Marissa
Customer Advocate at Network Solutions

Arizona
1 review
0 helpful votes
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Renewal up sold to a new Domain Name
November 10, 2025

In the past I always grimace what dealing with off shore phone agents., due t language comprehension... this lady was competent nd polite and spoke English very well... All in all it was positive experience without language misunderstanding or repeating works.

I would only wish other offshore agents could be half as good as this lady.

Date of experience: November 10, 2025
Reputation T. — NetworkSolutions Rep
5 days ago

Hi Jim,

Thank you for the amazing review!

Marissa
Customer Advocate at Network Solutions

Virginia
1 review
0 helpful votes
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Received excellent support
November 10, 2025

Rene Adrian R provided excellent support and resolved my billing and renewal issue successfully.
He was thorough and exhibited great patience in adjusting my billing now that I am retired.

Date of experience: November 10, 2025
Reputation T. — NetworkSolutions Rep
5 days ago

Hi Charles,

Thank you for the awesome review!

Marissa
Customer Advocate at Network Solutions

Pennsylvania
1 review
0 helpful votes
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Customer Care That Cares
November 10, 2025

I received a phishing email regarding a bogus Network Solutions email account, and the service rep, Jazz, quickly rectified the problem. Jazz was efficient, knowledgeable, and friendly--everything a first-rate rep should be.

Date of experience: November 10, 2025
Reputation T. — NetworkSolutions Rep
5 days ago

Hi Richard,

Thank you for the wonderful review!

Marissa
Customer Advocate at Network Solutions

California
1 review
0 helpful votes
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Renewal, future Network Solutions CEO!
November 10, 2025

Rene was excellent. He needs to be fast tracked all the way to the top and run the company. Why? Because he was straightforward, understanding and extremely helpful with no thought of himself. Give him a big raise in the interim, and fast track him to become CEO of Network Solutions and this is no joke. I know it will happen it's just a matter of time. Thanks, Dan

Date of experience: November 10, 2025
Reputation T. — NetworkSolutions Rep
5 days ago

Hi Dan,

Thank you for the fantastic review!

Marissa
Customer Advocate at Network Solutions

New Jersey
1 review
0 helpful votes
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HELP WITH SETTING UP A NEW EMAIL
November 10, 2025

THE PERSON WHO WORKED WITH ME WAS VERY HELPFUL IN SETTING UP A NEW EMAIL - I HAD FORGOTTEN HOW TO DO THIS. THEY ALSO OFFERED ME A DISCOUNT FOR RENEWING SERVICES FOR THE NEXT THREE YEARS.

Date of experience: November 10, 2025
Reputation T. — NetworkSolutions Rep
5 days ago

Hi Judy,

Thank you for the awesome review!

Marissa
Customer Advocate at Network Solutions

Illinois
1 review
0 helpful votes
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Thank You!
November 8, 2025

Sheila (Customer Support Specialist) is an expert. She is thorough, courteous, and exacting in her work. My request for assistance was fulfilled perfectly. I am most appreciative.

Date of experience: November 8, 2025
Reputation T. — NetworkSolutions Rep
6 days ago

Hi Lynne,

Thank you for the awesome review!

Marissa
Customer Advocate at Network Solutions

Washington
1 review
0 helpful votes
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Good Customer SErvice
November 8, 2025

The support staffer I spoke to was very friendly and helpful. I was not exactly a delight to work with, and he was quite supportive.

Date of experience: November 8, 2025
Reputation T. — NetworkSolutions Rep
6 days ago

Hi Merri,

Thank you for the great review!

Marissa
Customer Advocate at Network Solutions

Georgia
1 review
0 helpful votes
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Angelo is absolutely phenomenal!
November 7, 2025

I was totally flummoxed by the Workspace set up, and after several tries had gotten NOWHERE with it. I called, thinking I would spend 15 minutes just to authenticate my name... but no, Angelo took my PIN and verified it against the address on the account. He listened attentively to my problem, and then, BOOM!, just like that, he walked me through all the myriad steps to set up, verify, and forward my account. He is a true jewel in the crown of your company!

Date of experience: November 7, 2025
Reputation T. — NetworkSolutions Rep
6 days ago

Hi Eric,

Thank you for the fantastic review!

Marissa
Customer Advocate at Network Solutions

New York
1 review
0 helpful votes
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Excellent tech support!
November 7, 2025

I had a complicated problem setting up my email account because it required configuring an outside account and the tech support person did an excellent job of navigating me through all the problems with the right answers!

Date of experience: November 7, 2025
Reputation T. — NetworkSolutions Rep
6 days ago

Hi Christopher,

Thank you for the awesome review!

Marissa
Customer Advocate at Network Solutions

Colorado
1 review
0 helpful votes
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Although I am totally non-techno savvy, Kiley was very patient and hopefully remedied our situation. I am confident that he made it happen

Date of experience: November 7, 2025
Reputation T. — NetworkSolutions Rep
6 days ago

Hi Heathe,

Thank you for the wonderful review!

Marissa
Customer Advocate at Network Solutions

Pennsylvania
1 review
0 helpful votes
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Awesome Response Setting Up Outlook
November 7, 2025

I was very impressed with the service that I received today. I was lost trying to set up my Outlook client and needed an assist. I discovered that because of changes that had been made between register.com and network solutions, I had bad information. Jan Clarence jumped right in identified my issues and quickly resolved the problem in a positive and upbeat way.

I couldn't have asked for better assistance.

Date of experience: November 7, 2025
Reputation T. — NetworkSolutions Rep
6 days ago

Hi Dan,

Thank you for the fantastic review!

Marissa
Customer Advocate at Network Solutions

Canada
1 review
0 helpful votes
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Network Solutions Inquiry
November 6, 2025

Adam handled my inquiries with professionalism. I am pleased with his prompt, knowledgeable handling of my concerns.

Thank you

Date of experience: November 6, 2025
Reputation T. — NetworkSolutions Rep
1 week ago

Hi Lynda,

Thank you for the wonderful review!

Marissa
Customer Advocate at Network Solutions

Arizona
1 review
0 helpful votes
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Outstanding Customer Service
November 6, 2025

The representative that I spoke with was Rachel. She solved my issue on the first call. She was very courteous, very helpful and professional. I can't say enough good things about her, she was a 10 out of 10.

Date of experience: November 6, 2025
Reputation T. — NetworkSolutions Rep
1 week ago

Hi Dave,

Thank you for the awesome review!

Marissa
Customer Advocate at Network Solutions

Texas
1 review
0 helpful votes
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Getting my emails worked out
November 4, 2025

I had problems accessing the two professional emails i have with you. Your assistant did a wonderful job of being patient, clear and professional to help me get this done quickly and professionally

Date of experience: November 4, 2025
Reputation T. — NetworkSolutions Rep
2 weeks ago

Hi Albert,

Thank you for the wonderful review!

Marissa
Customer Advocate at Network Solutions