NetworkSolutionsReviews 3,407

I am a professional writer, but I am at a loss for words to describe my support experience with Sherry. She was very knowledgeable, professional, and at the same time, courteous, and especially patient, as I am not good with tech things. I give Sherry my highest recommendation. You are very lucky to have her.
Harry Cohen

Renee was helpful, courteous and patient in dealing with my Domain renewal. Super service, thank you!

The Network Solutions Agent did give me a great help for my request to updating the holder's email on my account Domain africa-ata.org

Thank you very much
Muguette Goufrani

If you go to you very informative website. The Web builder is included in all these plans. Maybe leaning towards a subscription model like go daddy. If so I would recommend updating the what is included language.
As a reseller. That tool should be Free to use. If you are doing a subscription model billing for websites. NS will make money after the sale. FYI

My rep understood, listened to what I was saying and didn't make me feel like I was an issue as I navigated the new interface. Just what customer service should be.

I was assisted by Chad who was incredibly patient with me and extremely helpful in assisting me to access my account - multiple accounts actually. Chad spoke clearly and spoke to me at my level which doesn't usually happen with technical support representatives. Chad made the entire experience very a very pleasant one.

The Technical support personnel (Nitz) had good communication skills and understood my request. She was friendly, customer service-oriented, and knew her work well. She initiated the process efficiently and sent confirmation emails that confirmed the processing of the request. Please give her a bonus during Christmas and/or promote her. Thanks to Nitz.

I reached out for help with an issue related to renewals while I was logged in, and Rene recommended that I consider selling my domains instead of just letting them expire. I really appreciated the time he took to walk me through everything and make sure I had a clear understanding. It was genuinely refreshing to have such a positive customer service experience, and Rene is definitely a great representative for your team.

It took a lot of time to get my computer AND my phone to work for my email and Clarence was so patient and friendly. If I could have him as my email tech support all the time I would love that. THANK YOU CLARENCE!

3 days, 4 hours on the phone, you screwed up my email account, make it so difficult to get qualified help. Multiple phone number to get nowhere. Started with 3 email addresses, now down to one without my notification. Cost me thousands of dollars, you liability to my losses is not tolled.

I was dealing with a multi-level problem that involved two websites.
Paul Nino L was professional, proficient and patient. He quickly grasped the problems I was having and solved them for me. An extraordinary tech resource.

We have had password issues for several years. Jazz was fantastic in clarifying the problems that were overlapping each other, and helped us to address browser issues on our end. She could understand the issues. She was kind, patient and knowledgeable. We had the absolute best service. Thank you Jazz.

Rene reached out to me to renew domains which is a first for any hosting business. Simple to do but excellent customer service. He was to the point, professional and executed according to historical orders. This guy is the best and should be used as a model for entire Network Solutions Team.

This representative was amazing. He was patient, respectful, knowledgeable and understood the problem. He followed through until completion and is an asset to your company.

I spoke with Gilbert and he was very helpful and unfortunately, I had received another call before I could fill out the survey after my conversation with Gilbert. He was so helpful I wanted to pass along how grateful I was for his help. I would give him a 1 for completing the issue, and 5s for the other questions.

Ziah assisted me with publishing my website to a new hosting package. I tried to do it on my own first, but I wasn't having much success. She had it done within a matter of a few minutes, and ensured that everything was working properly. She was polite and totally professional. Well done!

The NetworkSolutions tech who assisted me today was patient, persistent, and a real problem-solving partner. "We'll work through this together," she said, and we did. I am most grateful for Elyse's assistance and cheerful disposition.

Your service agent, Cam, may be the best example of what customer service is all about. I had several urgent problems that needed to be resolved and if I could give 10 stars I would. I've been a customer of Network Solutions for more than 20 years and hope to be for another 20. Thank you for having such a concerned and efficient person working as a representative of your company. - Steve

This gal was so knowledgeable and so smart. She helped me with a lot of things. I did not realize I could do with my email and we set up two more emails. She was actually fantastic.