On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Difficulty logging into my account, AJ had the patience and experience to see me through difficulties to make the renewal. A huge thank you!
I had an excellent experience that was highly productive. Michika is very professional and knowledgeable. She is personable, outgoing and a pleasure to work with.
After three days of trying to get information to resolve my multiple issues (including an incorrect $80 charge to my account) through the robot chat, live chat, email, and customer service call number - all of which were totally useless in resolving even one of my issues - I reached Jehn. He walked me through each step, then suggested a change to my accounts to help keep the issues from happening again. My experience started with 1/2 stars and ended with 5 stars.
Hi William,
Thank you for the awesome review!
Marissa
Customer Advocate at Network Solutions
The agent I spoke to was kind and patient. He explained everything that was happening and everything I need to do. Both in a way that was neither condescending or presumptive.
Hi Michele,
Thank you for the wonderful review!
Marissa
Customer Advocate at Network Solutions
It was a pleasure dealing with Hom's.
He was polite and accurate with all his info and solutions.
I feel very comfortable with Network Solutions.
Thank you again.
Hi Joan,
Thank you for the awesome review!
Marissa
Customer Advocate at Network Solutions
After calling all the platforms that host my domain names and finding that they either only use chat or will only send me instructions on how to fix problem and buy more services, I called here, where one of my domain names is hosted, and an agent, Val, took an hour figuring out what had happened and FIXING IT!
User friendly to say the least. Thank you network solutions, you were a solution to my network problem!
Hi Patricia,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
In the past I always grimace what dealing with off shore phone agents., due t language comprehension... this lady was competent nd polite and spoke English very well... All in all it was positive experience without language misunderstanding or repeating works.
I would only wish other offshore agents could be half as good as this lady.
Hi Jim,
Thank you for the amazing review!
Marissa
Customer Advocate at Network Solutions
Rene Adrian R provided excellent support and resolved my billing and renewal issue successfully.
He was thorough and exhibited great patience in adjusting my billing now that I am retired.
Hi Charles,
Thank you for the awesome review!
Marissa
Customer Advocate at Network Solutions
I received a phishing email regarding a bogus Network Solutions email account, and the service rep, Jazz, quickly rectified the problem. Jazz was efficient, knowledgeable, and friendly--everything a first-rate rep should be.
Hi Richard,
Thank you for the wonderful review!
Marissa
Customer Advocate at Network Solutions
Rene was excellent. He needs to be fast tracked all the way to the top and run the company. Why? Because he was straightforward, understanding and extremely helpful with no thought of himself. Give him a big raise in the interim, and fast track him to become CEO of Network Solutions and this is no joke. I know it will happen it's just a matter of time. Thanks, Dan
Hi Dan,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
THE PERSON WHO WORKED WITH ME WAS VERY HELPFUL IN SETTING UP A NEW EMAIL - I HAD FORGOTTEN HOW TO DO THIS. THEY ALSO OFFERED ME A DISCOUNT FOR RENEWING SERVICES FOR THE NEXT THREE YEARS.
Hi Judy,
Thank you for the awesome review!
Marissa
Customer Advocate at Network Solutions
Sheila (Customer Support Specialist) is an expert. She is thorough, courteous, and exacting in her work. My request for assistance was fulfilled perfectly. I am most appreciative.
Hi Lynne,
Thank you for the awesome review!
Marissa
Customer Advocate at Network Solutions
The support staffer I spoke to was very friendly and helpful. I was not exactly a delight to work with, and he was quite supportive.
Hi Merri,
Thank you for the great review!
Marissa
Customer Advocate at Network Solutions
I was totally flummoxed by the Workspace set up, and after several tries had gotten NOWHERE with it. I called, thinking I would spend 15 minutes just to authenticate my name... but no, Angelo took my PIN and verified it against the address on the account. He listened attentively to my problem, and then, BOOM!, just like that, he walked me through all the myriad steps to set up, verify, and forward my account. He is a true jewel in the crown of your company!
Hi Eric,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
I had a complicated problem setting up my email account because it required configuring an outside account and the tech support person did an excellent job of navigating me through all the problems with the right answers!
Hi Christopher,
Thank you for the awesome review!
Marissa
Customer Advocate at Network Solutions
Although I am totally non-techno savvy, Kiley was very patient and hopefully remedied our situation. I am confident that he made it happen
Hi Heathe,
Thank you for the wonderful review!
Marissa
Customer Advocate at Network Solutions
I was very impressed with the service that I received today. I was lost trying to set up my Outlook client and needed an assist. I discovered that because of changes that had been made between register.com and network solutions, I had bad information. Jan Clarence jumped right in identified my issues and quickly resolved the problem in a positive and upbeat way.
I couldn't have asked for better assistance.
Hi Dan,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions
Adam handled my inquiries with professionalism. I am pleased with his prompt, knowledgeable handling of my concerns.
Thank you
Hi Lynda,
Thank you for the wonderful review!
Marissa
Customer Advocate at Network Solutions
The representative that I spoke with was Rachel. She solved my issue on the first call. She was very courteous, very helpful and professional. I can't say enough good things about her, she was a 10 out of 10.
Hi Dave,
Thank you for the awesome review!
Marissa
Customer Advocate at Network Solutions
I had problems accessing the two professional emails i have with you. Your assistant did a wonderful job of being patient, clear and professional to help me get this done quickly and professionally
Hi Albert,
Thank you for the wonderful review!
Marissa
Customer Advocate at Network Solutions
Answer: We are located in Australia and trying to make contact is virtually impossible. They don't respond to emails, Calling them is an expensive international phone call, The time zone is completely different so I had to call at some ungodly hour of the morning, they are not friendly and find dealing with customers a big pain. They offer no real value and have no idea of what customer service is.
Answer: I had to ring my credit card company and get them to stop the payment
Answer: I was working with a consultant from the Small Business Development Center when I began my business. She advised me to register my LLC and then to go to Register.com to buy the domain name before anyone else could. Later on, she suggested Register when I was looking for hosting.
Answer: Hey there Mira - if you call into our customer support lines at 1-866-655-7679 we'd be happy to help!^MB
Hi Jennifer,
Thank you for the fantastic review!
Marissa
Customer Advocate at Network Solutions