• Wedding Tropics

2024 CUSTOMER CHOICE AWARD

Wedding Tropics

Overview

Wedding Tropics has a rating of 4.8 stars from 1,986 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wedding Tropics most frequently mention customer service, great quality, and linen pants. Wedding Tropics ranks 8th among Men's Clothing sites.

  • Service
    43
  • Value
    17
  • Shipping
    17
  • Returns
    10
  • Quality
    96

Proactively asks for customer feedback

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 91.8%
Positive
180
Neutral
9
Negative
7

Instant Feedback

1,949 reviews

How would you rate Wedding Tropics?
Business's Favorite Review

“Fast Service”

K M.
3/31/20

My sister's wedding was planned a few weeks before it happened. Wedding Tropics sent my shirts (for me & my son) quickly. When there was a size discrepancy, the return was easy & I received the shirt long before the big day (due to the global pandemic the date moved up 10 days)! They're great and do their best to meet your schedule. Will definitely use them in the future!

See full review
Top Positive Review

“Awesome!”

Susan J.
7/17/20

Fast delivery. Product was everything I hoped for and better. Bought a beautiful ocean blue linen shirt for my nephew to propose in. He looked so Handsome!

Reviews (1,986)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (207) wedding tropics (81) beach wedding (47) linen pants (30)
Thumbnail of user toddk310
North Carolina
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

Kevin and Elizabeth were extremely helpful in getting my order corrected. Kevin handled it with professionalism and was nothing but kind and cares about his customers. At first I was upset due to the fact my wedding is approaching quickly, and I was worried I would not have the things I needed. However after speaking with Kevin and Elizabeth they made us feel so much better and assured us no worries they had our back. Anytime you order online you take a risk because you really do not know how things are made and your crossing your fingers it all comes to you as you imagined. I will say they Wedding Tropics is #1 and you will not go wrong purchasing from them. They have A+ in customer service.

Products used:
Boys vest and pants. Men pants and vest.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronp727
Nevada
1 review
1 helpful vote
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August 21st, 2023
Verified purchase

Ordered pants and shirt for up coming wedding. Both were delivered in a couple of weeks. Shirt and pants fit perfectly. I was worried as this was the first time I ever was measured by my wife for clothes. Wedding tropics check back to confirm measurements, making sure we read the tape right! A Excellent Experience.

Thumbnail of user daver1068
California
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Fast delivery. Good fit. I'd say just it runs slightly small for an XXL, but I'm somewhere between an XL and XXL, so it's perfect for me. Quality seems spot on. I think it will be a nice shirt to wear to a wedding in Hawaii. Thank you. I'd buy it again, and I'd certainly recommend the shirt.

Thumbnail of user melissah503
Georgia
1 review
10 helpful votes
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April 8th, 2020

The company charges a return fee. My bad for not checking before placing the order. I would've took my business elsewhere. Most companies that offer online orders offer free returns in order to keep the customer coming back. I returned an item. Was charged $10.50 for it and had to reach out to the company after not receiving my refund several weeks later.

Thumbnail of user arlenec179
Florida
1 review
0 helpful votes
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March 24th, 2022
Verified purchase

We ordered one medium long sleeve and one small short sleeve shirt along with a pair of pants for a wedding party. When they arrived, both shirts were long sleeve. I contacted them immediately and they quickly sent me a return label. I received the small sleeve shirt about 1 1/2 weeks later. The linen clothing is of great quality and they have exceptional customer service skills. I would definitely recommend them to friends and family.

Thumbnail of user lindam1505
California
1 review
12 helpful votes
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March 27th, 2020
Verified purchase

We waited a long time to get this shirt (which is very nice), but it is much too big. Since all boys shirts are considered custom orders even though it was a standard style with no changes, it can't be returned and our only option is to order a smaller size and hope for the best. This has gotten to be a very expensive shirt.

Thumbnail of user lauras2076
Florida
1 review
0 helpful votes
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July 9th, 2021
Verified purchase

Make sure you order the right size the first time, because if you need to exchange it, you will wind up paying half of the cost of the item to accomplish that. We bought a $60 shirt from here, had to exchange it for a different size and in the end wound up paying $33 in total shipping costs. They charged me $6 for the return label, had to buy a padded envelope to ship it back for $3, then twice was charged $12 in shipping. Never again.
Photo is screenshot of the company's response to my legit review.

Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Shipping costs are not free. Maybe your complaint of high shipping costs due to your mistake of ordering the wrong size should be directed to the shipping companies?

Thumbnail of user ariannaf10
Texas
1 review
12 helpful votes
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July 19th, 2020
Verified purchase

Items arrived very promptly and we were pleasantly surprised with the great quality. We followed the sizing instructions, but I am going to go ahead and order my husband the next size up on the vest because it is snug! I am also going ahead and ordering a couple more shirts because they are so nice. Overall very happy with purchase.

Thumbnail of user dannyp257
California
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Suit jacket fit well for my build (I'm 5'7" and weigh around 150lbs with average chest and flat stomach). Suit pants were way too long though even at S/30 the smallest size available, but this is probably for the best so you can tailor as needed. Overall good product and shipped/arrived fast.

Thumbnail of user carrieb158
Carrie B. – Wedding Tropics Rep

HI Danny. Happy to hear everything fit well. Our stock pants come unhemmed at 36 inches so you can customize based on your shoes or lack of as many people chose to go barefoot at beach weddings!

Thumbnail of user melvinw140
Belgium
1 review
1 helpful vote
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December 8th, 2022

Excellent customer service! I had some issues with my first couple orders. I voiced my concerns to the company, and they did good. Better than I could have ever asked. I now have quality products, exactly what I was looking for.

Thumbnail of user iolak2
Portugal
2 reviews
2 helpful votes
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August 8th, 2020

Keli Smith of Wedding Tropics has been wonderful to work with. We had some late-in-process orders for my daughter's beach wedding, and Keli talked me through style options and delivery times. She promptly resolved an issue that arose, and my 2 orders both arrived earlier than expected (hugely appreciated during this busy time!). The attire is perfect for the big day, and the customer service has been stellar. Highly recommend!

Thumbnail of user angelam919
Washington
1 review
0 helpful votes
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August 1st, 2020
Verified purchase

Due to my error, I entered a wrong house number. I emailed and called the company after hours. The next day, I got an email saying no problem and a phone call saying the correct change had been made. Right On! Customer Service. Now hope the pants fit the Hub.

Thumbnail of user darcieh3
Florida
1 review
0 helpful votes
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October 15th, 2020
Verified purchase

A last minute wardrobe change for my hubby-to-be For our at home wedding, meant we needed rush delivery and fingers crossed that it would fit! It was perfect! I loved that the pants came extra long so we could have them hemmed to fit. We couldn't be happier!

Thumbnail of user carolc2624
Massachusetts
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

We chose Wedding Tropics to style my soon to be husband for our outdoor Las Veags wedding in June. Shopping the site was such a wonderful experience with the helpful sizing charts that allowed us to pick the best fit. Usually, when online shopping, I would purchase at least 2 different sizes of the same item and just ship back the one that didn't fit, but we felt confident in the easy to read and follow sizing charts. We also loved the unique and high quality Italian linen with it's gorgeous embroidered pattern down the front. With drawstring linen pants to match, we we beyond excited when the package arrived, tried it on, and WOW! It was more gorgeous than we expected. What a great fit, and my soon to be hubby is going to look SO handsome, and feel so comfortable and cool under that Las Vegas sign!

Thumbnail of user matthewm1383
Ohio
1 review
0 helpful votes
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June 1st, 2021
Verified purchase
• Updated review

Order process was seamless. Received the box when expected and the items are in great condition and the sizing is pretty close meaning there wasn't a large vanity based gap as you would find with most clothing. I am happy with the purchase.

Reason I chose this business:

Had the right colors and look I was searching for.

Reason I chose this product:

Exactly what I wanted

Quality
Good so far
May 16th, 2021
Verified site experience
• Previous review
Thumbnail of user jennag110
Wisconsin
1 review
0 helpful votes
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February 8th, 2022
Verified purchase

I had 5 people, groom, groomsmen and father of the bride, order these pants for my wedding. The sizes were completely wrong when they arrived. The pants we ordered for a 6 foot 250 pound man fit better on a 5'5 190 pound man and vice versa. We had to order more pairs and swap them around with everyone to make it work. This was NOT our mistake in ordering since they were all off on the sizes and the company would not help us out. Will never recommend this company to anyone.

Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Hi Jenna, Sorry this happened to you and your party. I was trying to look on your order history and only saw orders from late 2019 and early 2020, could not discern what happened. Would like to understand what happened exactly and try to make it right for you somehow but again see nothing at all that was recent and only 2 pairs of pants ordered, a M and L in two orders. I tried to call but it went straight to VM. Please give me a call at 760-315-5559.
Kevin

Thumbnail of user daniellas6
Virginia
1 review
8 helpful votes
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May 21st, 2018

We were referred to Weddingtropics by some friends of ours who used them in the past who gave them some pretty good praise on how awesome they were. Although I was a little skeptical, as it turns out they were spot on! Of all of our other wedding vendors we used, these guys clearly were the best. The quality of their clothing, as well as their service could not be compared. Awesome job on our wedding, we do appreciate you and will again pay it forward and continue to refer you to others.

Thumbnail of user nitat5
Australia
1 review
1 helpful vote
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February 16th, 2020
Verified purchase

I had concerns of the delivery time as my wedding date was fast approaching but Carrie was awesome to deal with and replied to my queries promptly. Once my order was processed I received it within a week and the clothes are just what I wanted. Would highly recommend.

Service
Value
Shipping
Quality
Thumbnail of user ingridt64
Texas
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

Wedding tropics exceed my expectations. High quality material, the design of my son and husband top was very beautiful, 100% excellent. Our order was custom and everything fix perfect,. Customer service is the best. Fast delivery. If you want perfection, i recommend WEDDING TROPICS 100%.

Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Thank-you Ingrid!

Thumbnail of user rekhac14
Illinois
1 review
0 helpful votes
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July 17th, 2021
Verified purchase

The shirts looked great in pictures. However the colors on the models, especially coral and orange looked much lighter in pictures.
It was too late to send exchange and the guest commentary at the occasion reflected the loud colors.
The quality of the shirt however was extremely good. So please choose wisely and go for lighter colors.
The shipping and delivery were spot on with no delays.
If I could exchange for 2 of the 3 shirts for lighter shades, would do that in a jiffy.

Reason I chose this business:

Looking for linen shirts online and the site showerd some good choices.

Reason I chose this product:

Shirts looked great on the kiddos and all sizes were available. So bought all 3 shirts in one single place.

Quality
Thumbnail of user jeremyb934
Massachusetts
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

We ordered two shirts to match for our wedding. We received 1 with no problem, but then we received an email about the other one, stating that they did not have it in stock. They said they would manufactur the shirt with an ETA of 2-3 weeks. I would recommend that they keep at least one shirt of every size on hand all of the time. They could also improve their coordination between their inventory and ordering systems.

Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Jeremy, Ideally keeping at least one of each size at all times is the goal, lol, but what happens if you actually do that, but someone comes a long and buys 2 of that size in a matter of a 5 minute window? We have no ability to know exactly what quantity to keep in stock in advance - all we can do is project based on order history. Unfortunately this is not always reliable and running out of certain sizes is inevitable because knowing 100% what will sell at a granular level is not humanly possible. That said, in the restock email you received, we mention can rush the replacement and even more importantly- maybe planning better for your wedding would solve all issues ;)

Thumbnail of user walterp771
Canada
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

The pants are awesome and the full lining is perfect.

Only one VERY minor issue. The inside button on the inside waist wouldn't fit into the corresponding hole. Easy fix, as I carefully cut the hole, using a utility knife, and presto, it fits.

Yup, that is my only complaint. In fact, I really didn't need to fix the hole, as I'm not using that button *lol*

Excellent customer support and very expeditious service! And delivery was well ahead of the estimated time of arrival.

Thank you!

Thumbnail of user christinab465
Maryland
1 review
17 helpful votes
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June 7th, 2020
Verified purchase

I ordered the Bradford Italian Linen stock shirt. I called the company before ordering to make sure the size I needed was in stock and to verify the shipping time they were advertising was correct because I needed it in 10 days. It shipped out that same day and arrived four days later. It was exactly as pictured. I checked the size chart before ordering so no issue there. Great company. Also nice thick good quality linen which is what I was looking for. Not see through. If you aren't sure about something, call them.

Thumbnail of user elizabeths3539
Washington
2 reviews
0 helpful votes
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June 2nd, 2023
Verified purchase

We received our customs embroidered shirt today and it looks fantastic! Exactly as described, and it was nice to be able to get the booklet to preview the colors. My only concern is I had a difficult time getting a response back to return the embroidery kit, and it seemed like a convoluted process, like they couldn't see my order at first. I sent it back and I still haven't heard anything or gotten the refund as their website mentioned I would, so this process needs to be made easier.

Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Hello Elizabeth! So glad you liked the shirt. You have received a refund of $22 today for the booklet. The $10 was deducted for the two way shipping. Our sample booklets are not held in our fulfillment warehouse so it admittedly it does not use our standard process for shipping and returns, instead it requires sending an email to our customer service to get a ready to print label. Apologize for the delay in response, we get a little busy sometimes. Outside of the delay, was there another reason why may it seemed convoluted?

Thumbnail of user lindseyb136
Tennessee
2 reviews
0 helpful votes
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May 1st, 2021
Verified purchase

We had to expedite shipping with a custom vest order. Everything came well within the timeframe I requested. I became nervous after I placed the order and reached out to confirm. I received a prompt and courteous reply to let me know that everything was alright and it would be here in time.

Reason I chose this business:

I loved the options for beach wedding attire that was something light but also a more sophisticated look.

Reason I chose this product:

Wedding tropics had exactly what I wanted in the exact colors.

Quality

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From the business

Wedding Tropics carries designer custom beach wedding attire for men, women, and kids, in all colors and sizes from petite to big and tall.

Business Highlights

  • Highest quality
  • Fully customizable and tailorable
  • Dressy but casual

Company Representative

Thumbnail of user kevinb112
Kevin B.
President
Typically responds within 2 hours

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