• Wedding Tropics

2024 CUSTOMER CHOICE AWARD

Wedding Tropics

Overview

Wedding Tropics has a rating of 4.8 stars from 1,986 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wedding Tropics most frequently mention customer service, great quality, and linen pants. Wedding Tropics ranks 8th among Men's Clothing sites.

  • Service
    43
  • Value
    17
  • Shipping
    17
  • Returns
    10
  • Quality
    96

Proactively asks for customer feedback

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 91.8%
Positive
180
Neutral
9
Negative
7

Instant Feedback

1,949 reviews

How would you rate Wedding Tropics?
Business's Favorite Review

“Fast Service”

K M.
3/31/20

My sister's wedding was planned a few weeks before it happened. Wedding Tropics sent my shirts (for me & my son) quickly. When there was a size discrepancy, the return was easy & I received the shirt long before the big day (due to the global pandemic the date moved up 10 days)! They're great and do their best to meet your schedule. Will definitely use them in the future!

See full review
Top Positive Review

“Awesome!”

Susan J.
7/17/20

Fast delivery. Product was everything I hoped for and better. Bought a beautiful ocean blue linen shirt for my nephew to propose in. He looked so Handsome!

Reviews (1,986)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (207) wedding tropics (81) beach wedding (47) linen pants (30)
Thumbnail of user mariac3669
Massachusetts
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

The shirt is beautiful, but it arrived damaged from packaging. I'm having a difficult time receiving a Return Label.

Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Hi Maria, I do apologize for this, we have just updated our website. Our customer support will reach out to you tomorrow and send a label. Please help us understand where the failure happened so we can investigate. Also if you have a picture of the damage please send to us. Thanks!
UPDATE: I received the shirt back and upon inspection, I did not see damage anywhere. I noticed only the ziplock zipper was open, but the shirt was in perfect condition.

Thumbnail of user ginnak2
Jamaica
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

We ordered a pant size that was out of stock and not available. The company reached out immediately and let us know it was out of stock and offered another style pant that was a higher cost and did not charge the difference. Furthermore, ensured that the delivery would be on time without delay. Outstanding service from the time the order was placed to the date of delivery. Would highly recommend!

Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Thank-you for the kind words about us! We appreciate you as well for your understanding! Have a wonderful event!

Thumbnail of user brandonf494
New York
1 review
0 helpful votes
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May 27th, 2023
Verified purchase

The shirt and pants on the athletic size fit just as described. The quality was also great. Fantastic summer wedding feel. I would've given this company a 5 star review but my pants and shirt came seperatly on different weeks.

Thumbnail of user deborahe496
South Carolina
1 review
0 helpful votes
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July 25th, 2021
Verified purchase
• Updated review

Not happy with return and exchange policies. The shirt didn't fit so I need a different size. But was told via email to return shirt and order another one. If I order another one I've got to pay again. Why should I have to do that when they already have my money for the first shirt. When I ask about an exchange they said they couldn't do that. So I have returned the shirt and ask them for a refund. Based on everything else not even sure if I'm going to get my money back.

The entire experience was through email. Not happy about that.

Reason I chose this business:

Because of the shirt.

Service
Quality
This is the second shirt that I have ordered
July 12th, 2021
Verified site experience
• Previous review

This is the second shirt that I have ordered. The first one was wrong size. Keeping fingers crossed that this one fits.

Reason I chose this business:

Because of the shirt.

Thumbnail of user frankiei5
North Carolina
1 review
1 helpful vote
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August 26th, 2020
Verified purchase

So far my experience has been great! I am going to have to make a return and have a new shipment ordered, so hopefully, all continues to go well! I love the quality of the clothes that we have purchased!

Thumbnail of user jamesk1734
Alaska
1 review
0 helpful votes
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April 13th, 2021
Verified purchase

Our daughter is the bride, she told us free shipping on returns. It's not free! Very disappointed, we ordered 2 sizes of pants and shirt with this knowledge. We would have NOT ordered 2 sizes if we had known this.

The person was blunt, not rude, just not real nice

Reason I chose this business:

Daughter and son-in-law's wedding, brides choice

Service
Quality
Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Hello James,

I apologize for the fact that you were surprised by this, or that your daughter informed you incorrectly, it is well documented in all of our pages. Also, instead of ordering two, we have a very comprehensive size instructional area including a video (that takes about 5 minutes) so you will know which size you are rather than ordering 2 of everything and going through that trouble and expense that this incurs. Also, we do our best on the phones to be as friendly as possible, but please understand we are extremely busy, especially during this time of the year. If we sound a bit robotic it is possibly because we are repeating what is easily found everywhere on the website that folks can easily refer to without the need to call and ask about.

Thumbnail of user janifars
GB
1 review
12 helpful votes
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May 15th, 2015

We went with Wedding tropics for our groom and all our groomsmen and we were very impressed with the quality of their products. We used their embroidery match to our bridesmaid colors and used the tailored sizing service. Our guys looked fab on the beach and everyone was asking where they got their clothing! Laura in their customer support was very helpful and patient no matter how long winded all my questions were! Thanks Wedding tropics you get 5 stars!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonm3271
Iowa
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

I ordered a 3XL shirt for my wedding. Usually that gives me plenty of room. I could not get the buttons together. I'm a little disappointed. The reviews I read pretty much stated that fit as expected, I guess just not for us fat guys.

Thumbnail of user kathleend1587
California
1 review
1 helpful vote
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August 22nd, 2023
Verified purchase

I ordered the Bradford short sleeve shirt in the color of Pool, and the Vyronas Linen Drawstring cargo shorts in the color of White. Very pleased with the quality! Sizes ran true. Looking forward to our commitment ceremony. Wedding Tropic's was awesome!

Thumbnail of user sofiaa9
New York
1 review
1 helpful vote
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August 6th, 2015

I just got the shirt I ordered and I'm very satisfied with it. The quality is excellent and the service was great. They were very responsive, answer phone calls and emails and I got my order before the promised date of delivery. What can I say? Excellent!

Thumbnail of user lynny33
California
1 review
0 helpful votes
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November 11th, 2020
Verified purchase

I received the color samples that were small rough cut samples stapled together. It costs too much for the tiny pieces you get considering how much the actual product costs. At least make it more presentable and less like a 3yr old put it together. Makes me wonder how well their customizations are done.

Service
Value
Shipping
Quality
Thumbnail of user jackiee76
New York
1 review
0 helpful votes
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August 21st, 2020
Verified purchase

Ordering was very easy, sizing instructions were easy to follow and spot on. The quality seems excellent. Was pleased at how quickly we received our item. Looking forward to seeing all the groomsmen, groom and father's of the bride and groom dressed in their attire.

Thumbnail of user leahg272
Florida
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

I received a live phone call from customer service that ont of my items weren't available. I was given alternate options and we updated my order via live call. Henry was fantastic, friendly and overall lovely! Would order again! The items we ordered when delivered, are all of excellent quality and better than expected! Can't wait to see all my boys dressed up!

Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Thank-you!

Thumbnail of user vivianp89
Florida
1 review
0 helpful votes
  • Send Message
July 4th, 2021
Verified purchase

I ordered a guayabera for my nephew going to a destination wedding. The website does not give you an option for expedited shipping but I called, left a message and Cary called me right away. She overnighyed the shirt and it arrived promptly. Her customer service is among the best I have encountered! I would recommend this company to anyone wanting a quality product and exceptional service.

Excellent!

Reason I chose this business:

It had the exact guyabera I was looking for.

Reason I chose this product:

Elegant, beautiful design.

Service
Quality
Thumbnail of user gladysg73
Ohio
1 review
0 helpful votes
  • Send Message
December 16th, 2021

I ordered a Linen shirt Mauritius pin tuck for my son attending a wedding, he is in college so it was not possible for him to try it on immediately, once he did, shirt did no work, I had some issues with the return process but were resolved at the end to my satisfaction.

Products used:
Linen Shirt

Thumbnail of user carrieb158
Carrie B. – Wedding Tropics Rep

Hi Gladys. We received your request for an RMA on October 13th at 7:55pm. We responded our next business day with a return label on October 14th at 12:36pm. I wonder if perhaps the email went to your spam folder? Please check and if you do not see it, please reach out and I would be happy to send it again.

Thumbnail of user troyw190
California
1 review
0 helpful votes
  • Send Message
June 21st, 2021
Verified purchase
• Updated review

Carrie was awesome. She understood my issue and responded right away. I was in between sizes and guessed wrong the first time. Carrie was all over it and got my replacement almost immediately. Again... awesome. Thanks Carrie.

First....your site won't let me pick five stats, only four.
Very satisfied. Actually sent separate email regarding Carrie because she was so great that I wanted to spend an extra minute ti thank her and let the owners at Wedding Tropics know how great of an employer they have.

Reason I chose this business:

Googled photos, found what I liked and located site off the photo.

Reason I chose this product:

They fit the style of dress I needed for my event and looked very nice for me to wear.

Service
Quality
Carrie was awesome
June 8th, 2021
Verified site experience
• Previous review

Carrie was awesome. She understood my issue and responded right away. Thanks Carrie.

Reason I chose this business:

Googled photos, found what I liked and located site off the photo.

Thumbnail of user tonyad235
Connecticut
1 review
0 helpful votes
  • Send Message
April 28th, 2023
Verified purchase

Gorgeous clothes. Unfortunately not the right fit for my husky husband & I had to return clothes. The return process is snail mail with no customer service number to speak to a person. Only email or text. This is very challenging to make a return. I hoping I get refunded properly. Due to the communication, my hopes aren't high.

Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Hi Tonya, It is actually very easy to return. You go to the footer of our web site and click returns and exchanges, in there in the first part it says click this link for a return label, from there just follow the directions. From there we send you a label. We do not have phone support at this time but try to make it as seamless and simple to do all from the site. This is the link on the footer: https://www.weddingtropics.com/returns-exchanges/

Thumbnail of user jennp202
North Dakota
1 review
0 helpful votes
  • Send Message
January 19th, 2023
Verified purchase

I had all sizes and shapes of groomsmen. I was able to use the standard sizing for most of them, but I had a few that required tailored sizing. The quality of the linen, pricing, and customer service on accomplishing this task exceeded my expectations. As well as receiving above and beyond customer customer service on walking me through the process. Thank you for caring!

Reason I chose this business:

A friend recommend them.

Service
Quality
Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Thank-you Dee we appreciate you!

Thumbnail of user chelseaw206
Australia
1 review
0 helpful votes
  • Send Message
March 29th, 2023
Verified purchase

The shirts arrived very quickly to Australia. Exceptional customer service and the quality of the shirts is fantastic. Colours are exactly as shown on the website. Very happy customer, definitely recommend.

Thumbnail of user tedj114
Florida
1 review
1 helpful vote
  • Send Message
August 12th, 2022
Verified purchase

I was placing a customer order and had a few questions. Keven and Karen quickly followed up with personal calls to make sure all my questions and concerns were addressed. Nice these days to be able to talk with a real person if required.

Products used:
Shirts

Service
Value
Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Hello Ted, we received a single email and it was received after hours last night and we have not yet started today. We no longer have our phone listed on the site as a contact option (for 1.5 years now) and do not monitor it. I do apologize for your inconvenience and frustration.

Thumbnail of user briang1991
Illinois
1 review
0 helpful votes
  • Send Message
July 2nd, 2023
Verified purchase

My fiancé bought me 5 shirts. The shirts are beautiful but unfortunately a bit small. I called to try and exchange them for a larger size but the agent told me that they are not exchangeable or refundable

Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Hey Brian, sorry about that! Unfortunately, the shirts that were purchased were all made to order custom made shirts. Our design it option was used to order the shirts instead of our stock option, which only the stock shirts are eligible for return.

Thumbnail of user kyles1376
Colorado
1 review
0 helpful votes
  • Send Message
July 27th, 2023
Verified purchase

Overall, the pants I ordered fit as I expected (I'm 6'1", 185 lbs, waist came as measured); however, the picture shows pockets in the rear, which my pants did not come with, and the picture does not show the seam for the front pockets on the front of the pants (as linen pants sometimes do), but mine came with pocket seams showing on the front (i.e., the pockets are sewn on the outside of the leg). Those are disappointing differences from the pants pictured on the website, but I'm otherwise happy with my purchase.

Thumbnail of user kevinb112
Kevin B. – Wedding Tropics Rep

Hey Kyle, Yes sorry about that it appears you received our older stock style. Somehow the old sku was input for that size on the website but has now been corrected. Can send our new style which is as pictured with no front pocket seams in front with the back pockets, at no cost.

Thumbnail of user stephenf1462
Georgia
1 review
0 helpful votes
  • Send Message
May 30th, 2023
Verified purchase

When I first logged on to the website, I was asked to give my email address in order to get a discount on my first order and was told I would receive an email with my discount code. I never received the discount code, but when I raised this issue with the company, they fixed it by giving me the discount anyway. So no complaints. I have not yet received the product (but will soon) so I can't review it yet.

Reason I chose this business:

Saw it when I googled guyabera

Thumbnail of user anthonym1045
Nevada
1 review
0 helpful votes
  • Send Message
August 3rd, 2020
Verified purchase

I ordered four shirts, great quality. I only received one shirt with a rounded hem and I love it. It was the one in the pool color. It had an option for the rounded hem, the other did not. They were pictured with a rounded hem, but are the square hem. The butter colored shirt was pictured with a square hem and packaged differently then the other shirts. I thought that I would get all in the rounded hem except the butter colored shirt. Do the others come in the rounded hem and could I exchange my shirts with square hem for rounded. Thank you

Thumbnail of user geoffb85
Michigan
1 review
0 helpful votes
  • Send Message
April 20th, 2021
Verified purchase

Everything about my order was smooth and seamless. Order confirmation, shipping and tracking was all timely and accurate. Clothing was great quality and size/ordering information on the website was useful.

Reason I chose this business:

Had what I needed. Liked their assortment.

Reason I chose this product:

Exactly what I was looking for!

Quality

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From the business

Wedding Tropics carries designer custom beach wedding attire for men, women, and kids, in all colors and sizes from petite to big and tall.

Business Highlights

  • Highest quality
  • Fully customizable and tailorable
  • Dressy but casual

Company Representative

Thumbnail of user kevinb112
Kevin B.
President
Typically responds within 2 hours

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