WeightWatchers

I tried twice to cancel on my phone, (I didn't care for the new program) and twice it said my account was canceled and twice I was billed. This month I was billed a third time and I used my PC to cancel. Finally, I think it went through. However, they refuse to refund me because they have no proof. I do have the email on my PC from this month, however, when I tried to retrieve past messages sent to them from my phone, there isn't anything stored on my account. So I am now out $68.85.

I would give 0 stars if I could. By the time I figured out it wasn't working for me (4 wks) and tried to cancel, they informed me that I could cancel but they would still bill me for the next 9 months. It doesn't work for everyone, everyone is different, I'm sure they know this but take your money anyway. Because of this shady practice I don't recommend this program for anyone.

Weight Watchers is a big scam. You pay 10 dollars a month to just log your points. You have to pay up to 100 dollars for the use of the APP. All weight watches wants is for you to BUY THERE products... If you place an order an have issues. YOU WILL wait over 1 hour for any help. Or over 30 mins if you use the Coaching Tool in the Web Site. Then they will not help you.

STOP! Check the details, before committing to any WW "plan." Lack of transparency, particularly regarding their plans and payment. While they openly advertise "cancel at any time," what they really mean is, you can cancel, but payments will still be required until your plan is complete. I cannot see my plan details (length of time) under membership settings, only the payments I have already made. The link they provide to their CS email, results in an e-mail response, "this account is no longer monitored" (then why is the link there?). Hold time with CS phone is too long (I hung up). I believe my last payment (6 of 6) is now complete. It will be interesting to see if their system still bills me. I've used their online "cancel account" options no less than three times, but I've yet to see an e-mail confirmation (yes, I've checked spam). In my opinion, this is just another on-line company that takes advantage of "auto-billing," in which YOU are required to contact THEM to stop/cancel plan/payments. They hide the details of the plan(s) in the multitudes of advertisements and "spiel" that appear on their website. There's nothing new on their website or their app, that I didn't already know or can't do myself for free. Save your money. If you want to do WW, seek local meetings, library, or other online books.

PSA Don't order anything chocolate from WW during the summer. I have a store or studio near by but it is open with very limited hours and I kept missing them. So I decided to order online, only to receive my items melted and reconstituted, making the chocolate grainy and certainly less tasty. When I called WW I was told their refund or exchange policy excludes chocolate in the summer. Seems to me if they can't guarantee delivery in the state and consistency under which it is sold, they should stop sales in the summer. Her only solution was giving me a 20% coupon code for a future order. After blowing $50 on melted bars, this girl won't be making any future orders so I politely declined. Disappointed! Was looking forward to my chocolate treats.

I am very unhappy with the service as I believed that I would get a meal plan, as provided while reading the marketing info. Instead I still have to decide on meals. As my Fitbit provides all the other functionality for reporting food, sleep, etc. this is a complete waste of money. Also, zero refunds and I am locked in for 6 months instead of the 3 that was advertised. My recommendation is DON'T buy this.

We regret this purchase and wouldn't recommend it to anyone.
I've spent considerable time trying to understand the app with minimal results. It is the most counter intuitive app I've ever seen. No real dashboard to track your meals.
You seem to have to enter everything from scratch every time you want to enter a snack or meal. No caloric or nutritional totals to review just their stupid point system. Lots of dead end links that tell you nothing or take you nowhere.
It seems to be a marketing tool not a diet app. Definitely not designed with clients in mind just their bottom line.
Good luck trying to cancel, you'll pay a fee to do that. Horrible customer service and support if you can find it.
Just an awful experience overall.