Weilai Concept

I am truly happy with my purchase, good quality furniture, especially for the price as well. Delivery was smooth, no problems at all.

Superb company, furniture delivered on time and is of very high quality, looks way more expensive than it was

The furniture from this online shop is not only functional and stylish, but also very comfortable. I could sit on my new sofa for hours.

Easy website, great customer service, answered all questions, and delivery came before lead time stated! Will definitely use again. Thanks

Very pleased with the quality, looks and price delivered on time. I would highly recommended them to my friends.

Products were excellent. Delivery was on time. I highly recommend this company. Well done and thanks.

The customer reviews on this online shop are very helpful. They helped me make an informed decision about which product to purchase.

Absolutely loving our new furniture. Very sturdy lovely color and comfortable. Easy to assemble. Good delivery also.

Very good quality furniture. Excellent customer service. Would but from you again and recommend to others

Fantastic service from start to finish. Straight forward website, on time delivery, lovely quality furniture! Would highly recommend!

Great service from this company, this is the 2nd furniture i have purchased cannot fault at all. Great price as well.

Great product customer service was excellent will defo use again cannot fault the products or the service

Great quality arrived on time as promised quite easy to assemble. Looks lovely.
Thank you Weilai Concept.

I ordered a dressing table on the 15th May where it was stated on their website that it would be delivered in a few days. I then received an email saying it was out of stock and I would need to wait 8-9 weeks which I was fine with as it was what I really wanted. I was then taken by surprise a few days later when the dressing table randomly turned up at the house. This is where the nightmare began. The packaging was completely damaged and had clearly arrived from china. Upon opening the packaging I discovered the whole thing was chipped, scratched, damaged, poor quality and just not worth the £539 I paid. The mirror was also missing. I got in touch with the company to ask for a refund to which they offered me a partial refund of £250 which as you can imagine I wasn't happy with. I then requested a full refund to which they made me jump through hoops to get them to even agree. Eventually they agreed to the refund and arranged for parcel force to collect the packages (they didn't want me of the collection either). When they received the items back I contacted them and they advised it would be 14-21 days for my refund which is ridiculous but if it meant I would get my money back then I was willing to wait. 22 days passed and still no money, I then got back in touch to ask where it was and I coincidentally got a refund notification email. It then took a further 3 days to get the money back. I believe this company had no intentions of refunding me and it's only because I had contacted trading standards that I think they got scared. Throughout all the awful communication with this company, the vast majority of responses were received in the early hours in the morning. This company claim to be a UK company on their website however I am almost certain they are operating from China and using the name 'Amy' as their customer service advisor. Do not use this company, their items are not worth the money and even if it hadn't have been damaged I wouldn't have been happy with the quality of the furniture. The photos attached are just a snippet of the damage.

Very happy with my purchase, very well packaged and the delivery team were excelent and very helpfull. Thank you

Great quality product overall good experience would definitely purchase again from weilai concept... Highly recommand it

DO NOT SHOP FROM WEILAI CONCEPT FRAUDULENT COMPANY READ OTHER 1 star reviews before you shop - Purchased a gold nesting table which was not gold more like copper or brown as described on other websites also table had other defects. I had to fight for a returns and had a really bad customer service experience ever in my entire life, have never experienced anything like it - I was basically told I was lying and nothing was wrong with the table but at the beginning I had been offered a compensation gift to say sorry but soon as I asked for a refund on the basis that the table was not as described and had defects they told me No everything I was telling them was not right so they insisted the table was gold and my lighting was either to dim or too ambient and small table had got tempered glass written on it which again they told it was the logo not writing - I got one email every 24hrs that was to basically patronise me and tell it no my true - eventually after telling them I have contacted trading standards and sending them emails of the consumers act 2015 they arranged a returns telling me they will look at the tables once received and decide if they will pay for returns or charge me - so obviously nothing was wrong with the table as they kept telling me even before looking at it so have charged me the return fee - I have reported them to trading standards and my bank so should get the returns charge back but would say never ever again and now I feel I can't trust any online stores - absolutely ridiculous- it's a fraud as I believe if I didn't take this further and threatened them with trading standards I would have not got my money back. Terrible awful company to deal with- STAY AWAY IF YOU CARE FOR YOUR SANITY AND MONEY"

Excellent Service, excellent range of products and good prices. Will buy again from them.

Items arrived quickly and in perfect condition. Good build quality and not overly expensive.

Great customer service, ensured that product matched existing furniture. Great quality and price.

Highly recommend this company. Great products at great prices. Good service too.

Excellent choice of furniture ranges to suite all price ranges good fair price and quality.

Love our new furniture and was a good price. Good customer service and delivery too.