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Weilai Concept has a rating of 3.1 stars from 215 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Weilai Concept most frequently mention customer service, online shop, and high quality. Weilai Concept ranks 30th among Furniture sites.
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I am so happy with the chair! Arrived as planned packed so well. The chair was in perfect condition very comfortable and looks great. Brilliant price, I would order again.
We ordered a sofa bed with this company who promised the lead times at point of sale. Took our money from our account then stated we wouldn't receive our item for atleast 9 weeks, which is not acceptable. With time being of the essence to order elsewhere we are now unable to do so because the company then states we have to wait for upto 5 days for refund to be processed. This company and its advertising cannot be trusted and are deliberately misleading. Therefore assumptions need to be made about quality of products advertised as well which are no doubt of poor quality as well. Customer services doesn't even respond.
I bought a sofa and 2 chairs on 9th December. It is now 3 months and I still haven't received the furniture.
Everything about the ordering and delivery process was as described on the web site. Item arrived when expected and in good order!
This coffee table unit was exactly what we wanted and we were not disappointed! Delivery was quick and efficient.
Amazing customer service, fast delivery. The furniture is amazing quality, huge and comfortable. Definitely recommend
Very happy with this purchase excellent quality just as described service was excellent would recommend.
The furniture from this online shop is high-quality and durable. I've had some of the pieces for years and they still look as good as new.
The quality of the furniture from this online shop is amazing. I ordered a bedroom set and was impressed with how sturdy and well-made it was.
Overall excellent service, furniture arrived on time and very easy to assemble. Very good value for money looks very expensive
Overall excellent service, furniture arrived on time and very easy to assemble. Very good value for money looks very expensive.
Cheap copies of there advertised furniture. Terrible customer service no response for months. Charged £189 for return of the cheap plastic unusable items. NEVER USE THIS COMPANY FRAUD FRAUD FRAUD!
Very happy with my order, was a bit skeptical at first as I don't usually use online shops however am very happy with my furniture. Fits perfectly.
The furniture arrived, and as pretty easy to put together. Comfortable to sit on and no issues so far.
Love our new furniture and was a good price. Good customer service and delivery too.
Thank you so much.
The return policy at this furniture online shop is very fair and transparent. I had to return a product and the process was smooth and hassle-free.
Very happy with my purchase, very well packaged and the delivery team were excellent and very helpful. Thank you for everything.
I was impressed with how fast the shipping was. I ordered a sofa and it arrived within a week - much faster than I expected.
Superb quality furniture very easy to build. Will definitely recommend this furniture to my friends and family
Excellent product, well packaged and very good quality. Always kept in the loop about delivery. Very happy the product.
Very happy with my purchase, very well packaged and the delivery team were excellent and very helpful. Thank you
Good furniture is very good and suitable for the intended use. Easy to order, very fast delivery, and easy to assemble. Highly recommended.
Very pleased with this product. It is well built, stylish and very practical. I'm also very pleased with the delivery and installation.
The delivery process was smooth and hassle-free. The furniture arrived in perfect condition and the delivery team was very professional.
Good quality product. Was kept informed throughout delayed delivery process. Overall happy with customer service and would use this company again.
Absolutely amazing service from start for finish. My furniture is so beautiful can't recommend enough
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One of UK's largest online furniture retailers. From modern to classic designs. Get a Free Side Table with your first purchase.
