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    WhatGeek

WhatGeek

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WhatGeek has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Reviews (954)

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Reviews that mention popular keywords

customer service (65) customer support (17) delivery time (17) typing experience (8)
Thumbnail of user victorz112
California
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

Delivery took some time since the product came from China. But I appreciate being kept in the loop about the delivery. The initial intent at product set up was painful. I'm still not using the product in my workflow because of this. WhatGeek needs to do a much better of providing a guide for Windows/Mac machines. Is there documentation for both platforms? The only reason I'm not giving it one star is because it seems to be for a very tech oriented customer base who don't mind doing the leg work and tooth pulling to get it to work...I'm on a Mac and have done some research and now need to give it another go (I'm time poor and will eventually get to it). I'm not giving up yet.;-)

Date of experience: February 14, 2024

Thumbnail of user anastasiyag3
Canada
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Great products, high quality and timely shipping. I am very satisfied with my keyboard.

Date of experience: September 2, 2024

Thumbnail of user christ1876
Oklahoma
1 review
0 helpful votes
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February 9th, 2024
Verified purchase
• Updated review

Easy checkout. Good prices compared to other sites. The shipping was sort of slow but coming from China I expected it. I had to email them to get a tracking number, they didn't update it on my order when it shipped. I didn't mind that. Took a couple of days to ship. For such a popular product, it was a good experience and price.

Had to email to get my tracking number and they emailed me back the next day.

Reason I chose this business:

Miyoo Mini Plus, it was a good price!

Reason I chose this product:

Seen it all over Reddit and was really interested. I’m a huge retro gamer.

Service
Quality

Date of experience: February 9, 2024

Easy checkout
January 4th, 2024
Verified site experience
• Previous review

Easy checkout. Good prices compared to other sites.

Reason I chose this business:

Miyoo Mini Plus, it was a good price!

Date of experience: January 4, 2024

Thumbnail of user sandyb889
Mississippi
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

I placed an order for 3 items and was happy to be able to find all the pieces I need for my build in one place rather than ordering from several sites. Everything was in stock when I ordered but I got an email several days later that one of the items was no longer in stock. After asking for a refund for the item and several days of needless back and forth over the amount to be refunded (I used a coupon code) they said my order "would ship soon". 4 days later and my order still hasn't shipped. Hopefully the products will be worth the trouble when they actually arrive but I doubt I'll be ordering again when there are so many other places to get these items for similar prices closer to home.

Date of experience: August 26, 2023

Thumbnail of user cassandrac401
Arizona
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

I love my new keyboard, it is exactly like the picture/described and everything I was looking for. Waiting for shipping was the hardest part and my keyboard screen did have a small crack when arrived (I assume due to all the moving it had to go through) but I still love it.

Date of experience: March 28, 2024

Thumbnail of user konstantinoss24
Greece
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

I wanted to express my absolute delight with the keyboard I recently purchased from your store. The tactile feedback is exquisite, making typing a true pleasure. The keys are responsive and well-spaced, allowing for a seamless and efficient typing experience. The ergonomic design has significantly improved my comfort during long work sessions, and I find myself typing with greater speed and accuracy.

Quality

Date of experience: December 20, 2023

Thumbnail of user colbyh64
Georgia
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Product came in earlier than I expected. It arrived in perfect condition and I couldn't be happier. Will be doing business again soon!

Quality

Date of experience: July 8, 2024

Thumbnail of user tonyah420
Sweden
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Keyboard is SUPER SOLID! It is extremely heavy and well crafted, you can tell by the premium feel of the board. I paired it with oil king switches, then I swapped them out for aquakings v3. It came with a perfectly cut out thick sticky insert for the perfect tape mod. I also did three layers of painters tap on the back of the pcb, added an additional foam insert for extra noise dampening, sticker inserts for around the screw holes, and tuned my stabilizers (which didn't take much). This board can THOCK! It soundS SO GOOD! The perfect mixture of thocky creamy sounding marbles <3

Quality

Date of experience: May 13, 2024

Thumbnail of user deving216
Missouri
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

Received my switches that were over lubed and either typed 3 letters every time I pressed down on one or didn't type at all. There was something wrong. I'm using the same keyboard right now that I used with those switches and it works great, as it always has. Sent them back with USPS, and shipping them back costed me $30! All in all, I got my money back but they didn't give me my money back for shipping. If their Chinese workers they are paying 4 cents an hour to knew how to lube switches, this would have been avoided.

Date of experience: January 11, 2024

Thumbnail of user lizethe5
Mexico
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Didnt know about this page and ive been looking for great keyboards... well found the perfect page for it! Love them all, definitely buying here again :))

Date of experience: May 20, 2024

Thumbnail of user jael36
New Jersey
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

Ok checked again and it has been dispatched and on the move. Still did not get notified via email as they said, but it's on the move so I'm back to give another chance & stars, as the customer service was quick.

Date of experience: August 31, 2023

Thumbnail of user whatg1
Murph C. – WhatGeek Rep

Hi Jae L.,
Thanks for taking time to write the review at WhatGeek.com.
Currently, the processing time is 2-7 business days.
For our ready-to-ship products, we are able to process orders within 24 hours.
https://www.whatgeek.com/collections/24-hours-shipping

Please note that the order had already been shipped out and kindly check email we sent for more details.
Best regards,
Whatgeek.com.

Thumbnail of user peterf1536
GB
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Good experience from start to finish, great price and delivery took around 7 days which was a nice suprise.

Reason I chose this business:

15% discount made the price really attractive

Reason I chose this product:

Wanted an entry level emulator up to PS2

Quality

Date of experience: August 12, 2024

Thumbnail of user tail37
Texas
1 review
0 helpful votes
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December 8th, 2023

Beautiful design. The battery level display is very useful to know when to charge. There're 2 options to connect: BT or Wireless 2.4. Colorful and standout. Not 100% transparent. Not sure if I received correct one. But, it's worth every penny.

Date of experience: December 8, 2023

Thumbnail of user jamesh8077
GB
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Fantastic. I look foprward to ordering from themagain soon. I ordered a RG35XXSP and it arrived with it's case on time in the colour i had asked for.

I wanted to change the colour I had ordered and What Geek changed it straight away to the one I wanted.

Reason I chose this business:

YThe item, I wanted at the best price (weekly offer)

Reason I chose this product:

I have had several Anbernic products before, but having a GBA sp like one, I couldn't resist.

Service
Quality

Date of experience: July 5, 2024

Thumbnail of user chrisk2274
Washington
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Received all my items in great condition, however, I never got a response from customer service when I emailed them 12 days after placing my order to ask if they had an estimate regarding when my order would ship. I received my products one month after my order, but received no shipping notification or other communication like I was told I would when I placed my order. In fact, my order didn't even ship until 19 days after placing it, which is terribly slow for modern online retailers. The other strange thing is that it says "Purchase Date: November 1,2023" at the top of this review page associated with my order, but I have my confirmation email that I received from them when I actually placed my order on October 14.

Bottom line is, if you can afford to wait a month or so to received your items, then this is a pretty good place to shop given the great prices, however, don't expect helpful communication from customer service if you have an issue with your order.

Date of experience: November 11, 2023

Thumbnail of user johnc10969
Texas
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

I ordered over a week ago and have not received any updates on when my item will ship. Not sure if it's back ordered or if my order was misplaced, but pretty frustrating as a first time customer on the site

Date of experience: November 6, 2023

Thumbnail of user krisa185
Pennsylvania
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

Shipping took roughly two weeks, which is understandable given shipments come from China. However the keyboard I ordered was quite different than what was advertised. First, the board is supposed to come with a layer of IXPE switch foam installed, though that layer is absent from the board. Second, it's supposed to support 5 pin switches, yet the PCB in my unit only has sockets for 3-pin switches. I've reached out about a return and have not gotten a response yet.

Date of experience: November 21, 2023

Thumbnail of user richl207
GB
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

Super new to retro gaming. Wanted a cheap compact handheld device I could bring around with me and have a dose of nostalgia and not be worried about damaging or losing anything expensive.

This looked like it would fit the bill and it's actually a very nice unit! I wasn't expecting such a nice feeling device and the build quality looks good! It even comes bundled with a thick screen protector which is a nice touch.

Only time will tell how reliable the item is but it certainly looks and feels the part.

Reason I chose this business:

Just stumbled upon the website on Google whilst looking for the device.

Reason I chose this product:

Fun retro looking device and was very compact like I wanted.

Quality

Date of experience: October 23, 2023

Thumbnail of user alicec901
Maine
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

The keyboard is amazing and the quality is even better than what I expected but the waiting period was not what the website lists which is 7-15 business days after placing the order.
I ordered on 11/27 (the item said it was in-stock) and didn't receive any shipping information or a notice in a delay until 12/20 when I reached out to customer service and got back that the item was out of stock but, didn't give me any time frame on when it would be stocked. I finally received my order on 1/5.
I understand the holidays are very busy but, the lack in updates was concerning.

Date of experience: January 22, 2024

Thumbnail of user oni1315
Canada
1 review
0 helpful votes
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November 4th, 2023

The shipping took so freaking long.

But it came. The staff were friendly and the product with no defect at all.

Tbh I think this is the best keyboard I ever had and trust me I had many.

Also, for drivers go directly to leobog's website. You won't find it anywhere else, you will have to translate the website to English too.

Everything else was very smooth tho, if your order take some time, be patience. For the price it's worth it

Date of experience: November 2, 2023

Thumbnail of user gracek512
California
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

I absolutely love the aesthetic of this keyboard which is why i bought it but it has a key that doesn't consistently stay lit and it really bothers me. It took awhile to get shipped which was to be expected since I chose free shipping but still.

Quality

Date of experience: November 8, 2023

Thumbnail of user laurenc1222
Maryland
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

The shipping was pretty fast. I wouldn't give it a five stars because there wasn't anything that made the experience stick out as a whole. No complaints about the condition of the item I received. I planned on wearing it, so the bit of dirt on it didn't really mean anything to me.

Reason I chose this business:

The price was good.

Reason I chose this product:

I like fashion.

Quality

Date of experience: April 18, 2024

Thumbnail of user abbiel43
California
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

Overall I found and received what I was searching for. And although I did expect a longer wait for my items to be delivered, the lack of package status updates made me impatient. I'd rather know where my package is and when to expect it, even if it ends up being a month long wait.

I sent an email about the whereabouts of my package. I rate 3/5 because they did get back to me; however, I have already received my package, so I at least appreciated the email acknowledging my request.

Reason I chose this business:

Competitive discount rates

Reason I chose this product:

I wanted to update my desk setup, the FEKER Alice98 ergonomic keyboard was a great purchase (the software could use a major update for customers in the United States).

Service
Quality

Date of experience: February 5, 2024

Thumbnail of user lukew305
Texas
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Pricing was good, shipping was a reasonable speed. It was unable to process my transaction with Google Pay with no explanation of why, just a generic error message, so I had to use a different one and miss out on a cash back offer.

Date of experience: July 21, 2023

Thumbnail of user whatg1
Murph C. – WhatGeek Rep

Dear Luke W.,
We are happy to hear that you have had a positive shopping experience with us at Whatgeek.com
Please feel free to contact us with any problems.
Best regards,
Whatgeek.com

Thumbnail of user adrianc469
Illinois
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

Ordered on a Friday, received in two weeks. Shipped from China, but shipping information was updated almost daily. Received in a decent box, no scuffs or damage of any kind. Didn't need to contact customer service, payment was easy and overall a great experience.

Reason I chose this product:

Exact model I wanted.

Tip for consumers:
Ships from China, but relatively quick shipping.

Products used:
Keyboard

Service
Value
Shipping
Quality

Date of experience: August 25, 2023

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From the business

WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.

Business History

WhatGeek was envisioned by a group of curious individuals who saw creativity as the seed quintessential for any innovation. Our team wanted to give this freedom to people across the globe while shopping for their favourite items online, whereby they can customize and create their unique gadgets out of hundreds of assorted elements.
WhatGeek was envisioned by a group of curious individuals who saw creativity as the seed quintessential for any innovation. Our team wanted to give this freedom to people across the globe while shopping for their favourite items online, whereby they can customize and create their unique gadgets out of hundreds of assorted elements.

Company Representative

Thumbnail of user whatg1
Murph C.
Whatgeek Customer Service Representative
Typically does not respond to reviews

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