What on Earth Catalog

I ordered some T-shirts from this company about two or three years ago during the holidays. A few months later my bank contacted me because I had been charged $14.95 a month to "join their club", which is something I had never signed up for nor gave an approval for. Buyer beware when you order things from this company as they will do the same thing. If they have access to your card when you buy something from them, you need to monitor your card statements monthly. I didn't find out for three months after they charged almost $50.00.

Ordered items almost a month ago. Received two of the items and never received any updates on the third item. Have sent three e-mails and then was on hold for 30 minutes just trying to get information. Completely unresponsive, no regard for the consumer AT ALL. Whoever is in charge of this company would never last in the real corporate world, would have been fired long ago for not doing their job. There merchandise is so-so, and with the completely unacceptable customer service on top of that, DON'T BOTHER! Not worth it.

Sales brochure had 'collectible Native American chief and bison bills' $5.00 and $10.00 bills from 1899 and 1901. These are FAKES. Not original real bills from that era. Description should be clearer. Obviously set to Deceive the buyer. So disappointed.

I ordered a couple of fun, quirky Christmas presents from What on Earth. This month a charge from WHATONEARTHVIPINSI for $15.77 appeared on my credit card. I called - and the customer service agent said "you were opted in to the VIP Insider program." I was opted in? I didn't even (accidentally) opt myself in?

I bought two quirky presents. I my have gone back there to find another gift at some point, but I am sure I never signed my self up to be a VIP insider. This is deceptive at best.

The customer did refund the charges without much grief. I appreciate that.

I must admit I probably won't go to that website again for fear of getting signed up as an insider!

I placed an order on 12/1, I received all but one item. I tried emailing 3 times but I got no answer. I finally called today 12/22, the customer service girl kept talking over me & she never answered my question. Hopefully I'll get a replacement in 3 weeks, merry Christmas! She also had the nerve to tell me I wasn't listening to her. I finally had to just hang up before I totally blew my top.

I made my first purchase with a promotional discount of 10%, but when PayPal posted the charge, the discount was not included. I called What on Earth and after holding for 20 minutes was advised that the representative couldn't make the correction, but agreed it was owed. I contacted PayPal and they gave me the credit after contacting WOE….

I had to return one item for a size adjustment and never received the replacement, just the credit for the item. Fast forward 30 days, and I placed a whole new order with a promotional 15% discount…. Today I checked the status of the order and they have cancelled the entire thing.

It was their original error and they couldn't or wouldn't make it right, but I guess I'm barred from doing business with them… absolutely ridiculous business practices!

Beware! If you get the offer for free shipping and all you have to do is enter your email do not do it! The company uses this as an "ok" to sign up for their VIP insider Program and you will then be charged a recurring payment of $16.26 per month for NOTHING!. It is a total scam! I fell for this scam. It is such an unacceptable way to do business. If I had known, I would have just paid for the shipping charges. Now I have had to call my credit card company to dispute the recurring charges. I did call what on earth and they did cancel my supposed "membership" but I would not have had to do any of this if not for this deceptive practice. I have no problems with any of the items I purchased from the company. It is just this procedure that I find shady and needs to be addressed.

I sent one of these DYI kits as a gift. (the miniature greenhouse). The instructions are horrendous. The kit has hundreds of very tiny pieces and the only instructions are pictures to follow. The description indicates ages 14 and up. I found that quite doubtful. The person I sent this to is quite knowledgeable about assembling products, but this one had him baffled. Not a good item to order, for anybody.

The invoice in the box listed the product I ordered, but the item itself was not the same thing and not what I wanted. A return shipping label was included but the fee would be $8.95, which is half the item's cost. Won't order from whatonearth again

If I could give no stars, I would. I ordered an item, and after 4 days, contacted company because item was not shipped. They said vendor had to get back to them in 48 hours. Never heard back, then contacted again. Their pat answer is we will contact vendor and get back to you in 48 hours. It's now 7 days from order and I will contact my credit card company to rescind the money. The company is a scam! DO NOT ORDER ANYTHING FROM THEM!

I received their catalogue without an order form. I phoned for assistance to snail mail my order, was jerked around by "Carlos", "Tyrell" and finally "Sade" HUNG UP ON ME! I am sorry I cant give zero stars.

What on Earth catalog disrespected me with the utmost vigor. I tried to work with them about changing my membership to another credit card, but they were totally unreasonable, disrespectful, they maltreat their customers, and the icing on the cake happened when they charged me $14.95 for my membership fee to another credit card without my knowledge or consent. Totally disrespectful! Please beware!

I ordered 3 sweat shirts on 11/29/17(received what on earth confirmation email on that date). They were Christmas gifts. After 2 calls to "customer service" I was promised they would arrive before Christmas. They arrived yesterday, 1/4/18. A simple order, placed 3 1/2 weeks before Christmas did not get filled on time, in fact came 1 1/2 week late. Avoid this catalog and the others owned by this company, Wireless, Signals, Signals Plus, Catalog Classics and Das Bleu like the plague!

I find the items depicting President Trump that you have displayed on pages 6, 7, 8 and 9 of the catalog you sent to me to be offensive. Any idea I might have had about ordering something from you ended on page 9. Where were the same or similar items featuring our last president during his 8 years in office? You didn't offer a Chia pet head depicting him in the magazine did you? Why? Please delete my address from your mailing list, forever.