What on Earth Catalog
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What on Earth Catalog

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Texas
1 review
5 helpful votes
Follow Melanie S.
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Terrible Customer Service
December 11, 2018

I ordered 2 T-shirts for my son for Christmas and received a sweatshirt yesterday which I did not order with a packing slip (with the t-shirts checked as if they were shipped). I spent 2 hours on hold trying to phone customer service (4 calls) with no answer to rectify this situation. I will not do business with this company again.

Date of experience: December 11, 2018
California
654 reviews
3564 helpful votes
Follow Chris O.
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This is one of those websites you'd visit if you were looking for a remote controlled zombie or an alarm clock in the shape of a giant... well, you know what I mean. There are hundreds of them. This one is less tacky than most and surprisingly has some products on show that you might actually want to buy. Some of the tees have genuinely amusing comment, and there are well-known gifts like the Felix The Cat clock or the CIA Factbook alongside less conservative ideas such as the lounging aliens or the Nose Shower Dispenser. Worth a look if you're in the market for harmless fun gifts or unusual slogan tees.

They also have a loyalty scheme called Club WOE (sad choice of acronym there) which customers may join for $30. In return they get about double that amount in special deals or freebies. Should be good value if you're going to be using the site for regular or seasonal gift shopping.

Date of experience: September 25, 2009
Illinois
2 reviews
8 helpful votes
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I am extremely disappointed that this company, whom I have ordered from before, deceptively signed me up to be in their VIP club for $14.95 per month! One phone call and they credited it but I never signed up for this--it would have been a uncheck the box type thing on my order. I will not be doing business with them again.

Date of experience: March 12, 2016
Texas
1 review
19 helpful votes
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Do NOT go there
November 6, 2020

I ordered a t-shirt and a knit top. The T-shirt is fine, but the top was patchwork with some seams on the inside, where they should be, and about half on the outside, where seams do not belong. I returned the top, and WOE (apt abbreviation) sent another, identical to the first. I asked for a refund ($64.99 plus tax) on August 5,2020, and was assured that I would get a refund, so I mailed it back using WOE's prepaid parcel return label on August 6,2020. Several days after I returned the second top, I got a letter from WOE, dated July 30,2020, saying, "We received a call from you regarding a product requiring a return authorization." This is odd because I did not call them until August 5. The letter gave me a "return authorization number" and noted that the number "will expire in less than 30 days," how much less it did not say. Because I had already returned the defective item, on their dime, I had no way to use their "authorization number." The letter also threatened "additional charges" (unstated) if I did not "return the merchandise as soon as possible." As of today, November 6,2020, I have not received a refund. My opinion: Do not do business with this company.

Date of experience: November 6, 2020
Pennsylvania
2 reviews
6 helpful votes
Follow Susan D.
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Worst ever
December 26, 2018

Can I give less than one star? I ordered three items from this place on 12/7, expecting to have the package in a week. Twelve days later I checked the order and it said to call customer support; I spoke to online chat three times that resulted in one hang-up and two totally useless conversations with people who had no clue and were semi-illiterate. Real class acts too as one of the answers from chatter #2 was "nope." Called customer service two days later and was told that one of three items was not available so they didn't bother sending anything. Asked if the other two items could arrive by Christmas and was told "oh no, you'll never get these by Christmas. Isn't that too bad?" When I then tried to cancel the order I was told that she couldn't do that. I'd have to talk to the warehouse.? So customer support is a waste. Don't order form these people.

Date of experience: December 26, 2018
Washington
2 reviews
11 helpful votes
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Unauthorized Charge
September 24, 2015

My husband ordered me some shirts from this catalog as a birthday present. A month later, there is a charge from this company for $14.95 VIP service. My husband didn't sign up for the service, there was nothing on his receipt that noted this extra service, and as a previous commenter stated, "as a one-time courtesy" they are giving us a refund. Too bad, its a neat catalog of stuff, but I will do them the one time courtesy of not ordering from them again.

Date of experience: September 24, 2015
South Dakota
2 reviews
23 helpful votes
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NOT A HAPPY CUSTOMER
January 15, 2016

In December of 2015, I placed an order with these people, but the item never arrived. I phoned to let them know and they said they would promptly replace the lost gift at no cost to me. Dandy. The replacement arrived, was given as a Christmas present and I thought all was well--UNTIL January 11th when they charged me $14.95 out of the blue. I complained and they said it was a charge to join their "club" because I had "filed a claim" with them. I was never told about this and I was livid. They did refund the money--grudgingly. I will never buy from these people again. There are too many other catalog companies and online sites that won't try to cheat me.

Date of experience: January 15, 2016
Washington
1 review
3 helpful votes
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They advertised some hilarious tongue magnetic key holders for about $7.00 each on sale. I added an octopus night light. Received order receipt on Nov 26. Shipped notice arrived 12/2. Package received at my Post Office 12/13. I drove thru snow to get it about 4 days later only to find the key holders were not in the package. The $6 nightlight was not really worth $6, but it was ok, but it apparently cost me $25. I work nights, they accept calls only during the day. Not worth wasting sleep time to try to get the keyholders. I get the distinct impression they have these low-priced "come-on" gifts so they can put something in the big box while they conveniently fail to put other items in. Your standard rip-off artists.

Date of experience: December 21, 2018
Texas
1 review
11 helpful votes
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Your Political bias is evident in your offerings when I saw recent Trump items they were in such poor taste. I thought maybe this is a Chinese run company. All my wife's magazines she received from your company which were at least 3 are being canceled. This customer is lost to you forever.

Date of experience: October 22, 2018
Colorado
2 reviews
8 helpful votes
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Nothing your order from here is as depicted. Often bears little resemblance to the picture you see, and wait times are ridiculous to receive your order. Poor customer service, and return policy. Save your money.

Date of experience: October 11, 2018

Overview

What on Earth Catalog has a rating of 1.2 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with What on Earth Catalog most frequently mention customer service, credit card and wrong item. What on Earth Catalog ranks 388th among T Shirts sites.

service
5
value
5
shipping
7
returns
5
quality
5