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Why Unified

Overview

Why Unified has a rating of 4.3 stars from 273 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Why Unified most frequently mention social media, account manager and customer service. Why Unified ranks 6th among Ecommerce Tools sites.

service
104
value
103
shipping
74
returns
74
quality
102
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How would you rate Why Unified?
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Florida
1 review
1 helpful vote
Follow Mary N.
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Many of our other partners have kicked us to the curb in these times. The response Why Unified has had in times of crisis in the globe has been exceptional along with all of the assistance that they have offered. With having to resort in closing our doors for store locations, Sam has given us direction in what to do to keep revenue flowing after coming to a near halt by expanding online and repairing our cash flows in different ways.

They quickly created our online store and had it up in less than a week and tied all of the other marketing we were doing with them to the online store and transitioned all of our in store customers to our website.

It's not what it used to be but I can tell you that we are open for business in comparison to many other stores that don't have the same reality. It's been a big but valuable learning lesson.

Thank you so much for everyone on the team for your help and in being a true partner. You have won our hearts and loyalty for years to come.

Date of experience: March 23, 2020
Why U. Why Unified Rep
over a year old

Mary, we're sorry to hear that other marketing alternatives haven't been by your side during these times. We're thankful for our staff being able to go the extra mile in being able to transition your physical store to an eCommerce store using a multi-channel marketing strategy in such a short amount of time.

Azerbaijan
1 review
6 helpful votes
Follow Trey M.
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I use workplace and it's a fantastic platform that I use everyday to run my business but we we are having strains with having to only use Unified as a processor for payments. We would like to have the ability to integrate with Authorize.net and use our own processor even if we have to pay a monthly subscription for every app (like other platforms) we are open to that. If you plan on testing this with users, please add us as beta testers.

Date of experience: March 7, 2019
Why U. Why Unified Rep
over a year old

Trey, we understand that it's important with being able to choose your own credit card processor with Workplace. We do now have the option to integrate with 100's of processors when upgrading to Plus with Workplace.

Georgia
1 review
7 helpful votes
Follow Issac G.
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I was not able to access my marketing metrics account for a few hours this week and it put me behind. I contacted my manager and I was eventually able to access it again but this should not be happening in 2019. I set a specific time once a week to see my metrics and this put my schedule behind. Who is going to pay for my lost time?

Date of experience: October 11, 2019
Why U. Why Unified Rep
over a year old

Issac, we understand how important it is to measure your marketing performance; we're sorry to hear that we did have a scheduled maintenance during the period of time that you tried viewing your analytics. We'll take your feedback and in every attempt work towards performing scheduled maintenances outside of normal business hours.

Georgia
1 review
3 helpful votes
Follow Vinnie D.
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I have worked with so many marketing companies in the past and this is one of the first companies who has been honest with me about search engine optimization. Rather than targeting 50 keywords, they told me to focus on the top 15 and have the rest of them rank through the natural process. So many SEO companies are selling keywords when they are going to rank anyways if you are doing SEO for closeley similar words and if the website is optimized. Thank you for being honest and saving me money. You have a lifetime of a customer.

Date of experience: August 24, 2019
Why U. Why Unified Rep
over a year old

Vinnie, transparency with the potential performance of any marketing program, including our Search program is important not only for the business but also in combating the bad apples in the industry. We are happy to hear that we've gone above and beyond with honesty and transparency with your marketing program.

Canada
1 review
0 helpful votes
Follow Berth S.
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There's good news and bad news!

Good news is that I have a really good store that why unified assigned to me and it's cash flow positive.

Bad news is that it too longer than I expected for it to all happen. I was under the impression that I would be profitable from day one, but it took about a month or so for everything to balance out.

Either way, I'm really happy! I just think that improvment could be used with sharing better expectations. To be truthful, there was no specific date mentioned by the team but only rough estimates.

All in all, I would recommend this company. Very fast to respond to questions, concerns, and with providing helpful input. One of the many companies that actually did what they said they would do even though it too longer than I expected.

Date of experience: February 16, 2022
Wisconsin
1 review
1 helpful vote
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Thumbs up
September 15, 2022

Good experience with them. I let them handle everything for me with dropshipping and it has been a success. Hidden gem of a company with real results.

Date of experience: September 14, 2022
California
1 review
8 helpful votes
Follow Hamed J.
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Low quality service
August 16, 2023

I am writing to express my deep dissatisfaction and disappointment with the services provided by Why Unified Business. I recently made a substantial payment for two plans, specifically the Dropship Plus and the Amazon Prime Add-On, with the explicit expectation of receiving branded products for my FBA Seller Central account.
Despite dedicating a considerable amount of time and resources, approximately five long months, I have witnessed no tangible progress or results whatsoever. My repeated inquiries regarding the situation have been met with empty promises, claiming that all issues would be resolved within a mere two business days.
The current circumstances are not only completely unacceptable but also demonstrate a lack of professionalism and integrity on the part of Why Unified Business.
I sincerely hope that you will understand the gravity of the situation. I expect a prompt response to this complaint, keeping me informed of any progress, updates, or resolutions to rectify the substantial failures and disappointments I have experienced thus far.
Why Unified lack of accountability and poor performance have left me highly dissatisfied with the services provided by Why Unified Business.

Date of experience: July 17, 2023
California
1 review
0 helpful votes
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Rhys
May 19, 2021

When they say they are the #1 marketing company for small business, I truly believe they are right. I have been using why unified for years, and without it I would not have been able to build my company to what it is today!

Date of experience: May 18, 2021
Florida
1 review
3 helpful votes
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My last marketing company was really ppoor and used to post to Facebook with pathetic posts that showed that they spent no time on creating something that made a difference in customers understanding our brand. They were impersonal and sounded more like sales pictures. When you guys took over we knew that we made the right choice when you laid our our posts with a purpose and strategy for them and because of the effort Trisha put into them and now we get good followers all of the time and I no longer have to watch every post that goes out every single day. Thank you. Antriksh

Date of experience: June 15, 2019
Why U. Why Unified Rep
over a year old

Antriksh, we're privileged to hear that we've made an impact on your life so you no longer have to resort to sharing feedback with the prior alternative you were using. We've passed your feedback over to Trisha so she understands that every action she makes changes the life of small business owners around the globe.

Pakistan
2 reviews
2 helpful votes
Follow Saad M.
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Love how this company handles working with new clients. They dont take a penny from you until they've established all of your marketing campaigns and until you know how they work to reach milestones in your business. Clear expectations are set, the plan was detailed and the essence of the company is just great! Cant wait until I see how my marketing does and I'll update this review in the furture but I wanted to give a shoutout to a company who actually cares versus companies who want thousands up front and dont even want to talk to you until you've paid up.

Date of experience: January 30, 2019
Why U. Why Unified Rep
over a year old

Saad, we'd like to thank you for the recognition and we're happy that we've been able to establish a clear marketing plan which will paint a clear pathway for your marketing programs to perform exceptionally well. We look forward to working with your brand to eliminate competition behind our fail-proof marketing program.