Wigs.com

Ordered because of the hassle free return claim with prepaid shipping label. I did not get the label, customer service was not helpful and shipping them back on my own was costly. Would not recommend wigs.com, use somewhere else

I ordered 2 and both were dreadful. Hair stuck straight out, not able to get smooth. Quality poor, as is construction. Sent both back k and have not been given either refund. Both new, unworn

Beware of buying from Wigs.com. I placed a large order, received half of it and despite calling and emailing many times, they refuse to communicate back on a resolution. Also, it's a small company in Dallas and they have caller ID, so now when I call to attempt to resolve the situation, they just keep putting me on hold. My only option was to dispute the charges with my credit card company - for thousands. This is terrible customer service and unprofessional/unethical business practice. I had high hopes for Wigs.com - they seemed so professional and had such great reviews - but you can't not take consumer calls when there's an issue to resolve.

Over 12 months ago, Wigs.com updated their website, and has had constant errors since that time. There is up to 50% off, yet when I click, there are no results found. I've cleared my history and cache, the issue is not resolved, and this has been the case since the update. I repeatedly notified them of the issue, begging them to fix it, and they blocked me on social media. This is false advertising. They do not care. The website is junk.

Horrible customer service. Sold me a visibly used wig and responded not once to my phone calls and emails. No refund, no replacement, out $1500 and stuck with a wig that I have no idea where it's been. Washed it in the hopes to get some sort of use, water turned dirty brown. Disgusting. Tried to review the wig on their site, they won't approve negative reviews. Wigs.com is a scam. Beware.

Ann F.
1 review
2 helpful votes
I am happy
8/25/16
Ann F said -Ok I read the reviews, some of these reviews have to be bogus. This company does have a phone number on their website. They stick to their return policy. I ordered several years ago with no problem. And more importantly, this past spring, made a exchange and had no problem. I would use them again. So are these real reviews?

May y Response- How dare you accuse people of all different areas and dates making up "bogus reviews"? Instead of focusing on pretending to be over joyful with your so called great orders, and writing positive reviews as if you were a customer... Focus on not ripping people off with the junk you sell that i can get at the dollar store or rite-aid. You need a wake up call. Fix what your doing wrong instead of covering yourself up as a "happy customer"

I called today their 800 number. I have two returns from 2022 and never received the credits on my credit card. I was informed I had a credit in my account to purchase something from them. According to my receipts I was supposed to be credited for $81.89 but the balance that they are giving me is$41.07. They charged me for the returns even though I returned them According to their rules and the label said "No postage necessary if mailed in the US." I insisted on getting the credit for $41.07 back on my credit card (even though I know I should get more) so the representative said that she would send my "cas" to the Customer Support Dept. for them to decide to credit my card. How do you like that? It's not for sure they will return my money. How many people are being treated like me? Imagine. This online business is getting away with dishonest policies.

Ordered 1 item heard nothing for more than a week tried to email 2 times received no response when I finally called they said they were out of stock yet sent no notification to me and I already paid ( also for express shipping). Took them a couple days to reimburse me. Ordered a second item same EXACT scenario. If you don't have months to wait for your order don't bother with this place. I would give them zero stars if I could.

I will never order from Wigs.com again. I ordered from them as they had the Stevie Wig (Double Monofilament) in stock and my usual vendor didn't. What a mistake. It barely looked like Monofilament and can barely see anything resembling a scalp. The bangs were too short and flipping on the sides, and there were barely any layers cut into the wig. Very stringy! My hairstylist noticed the difference right away and while trimming it and trying to add layers the hair would go into a S shape. What a waste of money! Next time I'm in a pinch to get a wig earlier I'll just wait it out for my usual vendor who sells the exact wig much cheaper when it's in stock. I feel ripped off my wigs.com

I was charged a 50 percent restock, never offered a credit. Lost 60.00. Customer service was horrible. Hateful on he phone and in emails. I could understand 10 or even 29 percent. But 50? Got to check with a lawyer to see if that us even legal. Would have gladly dine an exchange.

In the beginnings of my wig journey I unfortunately chose wigs.com as my first online experience. It was the worst looking supposedly human hair wig I'd EVER seen. So shiny and helmet looking that said never again and decided I had to continue purchasing from my expensive wig maker from NY, although very inconvenient since I now live 1000 miles away.
Never again!

I bought a wig and the full accessory pack from this company to the tune of $187.00. After I received the product, I tried it on with one of the wig caps and returned it promptly the very next business day as I felt it was too flat. My refund was $95... the company stating that there is no refund on accessories even though they were never used. I hope to head anyone else off at the pass to go elsewhere if they want to buy a wig and accessories.

I've ordered from here once before - paid additional $40 to have next day shipping (which didn't happen) with terrible customer service on top of that. They had a really good coupon a couple of weeks ago and I had an important meeting coming up so I thought I'd try one more time. Ordered and paid for express shipping (2-3 business days). There was no shipment, no emails, no phone calls. I called today - the day before I have to be somewhere - and they said it was on back order and apologized for no communication. Then they said they'd call me back. I DESPISE this company and will NEVER order from here ever again. I don't care what kind of deal you think you're getting from here - it's literally NOT worth it.

Wish I would have read reviews about this website before I ordered. I did not realize that they charged 25% restocking fee for returning an item. The wig did not look good on me and returned it the next day. So I paid 40+$ for trying on a wig. Never again.

This company has no phone or address, only an email option. I canceled my order within a few minutes after placing because I read their return policy in detail and was not comfortable with the limited return for quality issue only. It has been 6 days and I have received a canned email every day saying please reconsider we offer free gifts. I have notified my CC company and am disputing the charge. In the meantime, my only recourse seems to be to continue my daily email requesting cancel and full refund. This really seems to be a scam.

I have Alopecia Totalis and needed a wig for an event. I ordered from wigs.com because they said my order could be to me in 7-9 business days. I received a confirmation number and waited the 9 days. I'm still waiting. I could have went with another company. Now I get to go to my event without hair. I called and waited for 45 minutes on their help line. The customer service agent blamed their distributor. She kept saying, "the wig is available, it just hasn't been shipped to us yet". I received NO email saying my wig would not be delivered to me in 7-9 business days. I am very disappointed and will never order from wigs.com again. Their customer service is awful. Now I get to go to my event bald. Thanks wigs.com

I am from Malaysia, and you have no idea how expensive it is for me to buy stuff from the US. it has been a month since I placed my order, and it is still not shipped. I emailed them three times, but still no response. Should have read the reviews before purchasing. I wasted around $300 for nothing!

Beware. I was at first impressed with all the Jane Fonda wigs. But - read the fine print - they are made in their own factories "to order" - and, in China. This is unethical, fraudulent stealing of images and styles from reputable nane brand lines, presented as if that is what you are ordering. The Federal Trade Commission should be notified. Reading the other reviews, you may yet get what you want - it's a big risk - and notice they state outright that they reserve the right to substitute styles and colors unless you check Do Not Substitute. Find a local shop online with the products you want at a good price, and with a good reputation.

I purchased extensions for $180.00 in a natural blonde and 5 months later I received orange and dark brown extensions and even though I did not take it out of the netting and ribbon packaging, they would not let me return it. They offered me an $18.00 credit to use at their website and refused to send me a return label. Over 6 emails where sent requesting a return and they completely refused.

I can not stress enough how upset I am with this company wigs.com. My mom is going through Chemo and wanted to get a few wigs to try on. We went on this site because they claim to take returns. She only like one of the wigs, and we sent back the other two wigs. I get an email this morning saying that they will not return them for a refund because they were worn and in bad condition, this is completely false, unless they consider trying it on! Unreal! DO Not Order from this company! Total scam! I am reporting the to the better business bureau and contacting my credit card.

They do not provide what they advertise. The wig I received looked nothing like the photo. They refuse to refund money, then say it has been sent but they obviously lie, because I never received it. They need to be shut down; why let them continue to misrepresent and cheat people.

This story spans 5 weeks of logistics nightmare so I will stick to the basics. I ordered a wig but when delivered I was on a business trip. UPS sent the wig to a holding warehouse in Germany. Only thing Wigs.com has to do is instruct UPS to try once more to deliver the wig, I agreed to pay all additional costs. Their answer after contacting them at least 6 times is NO. So now the $335 I spent on it are lost. UPS will destroy the package, and NOTHING I can do about it.

I purchased a clearance wig from wigs.com last month for a total cost of $39.74. A few days later I received an email that the total price was changed to $40.22. About a week later I received the wig and it was not like the picture on the website so I returned it for a refund. A week later I received a letter that I could not return the wig but could get a credit to buy another one. I called customer service today to select a different wig and they told me I only had a $15.49 credit! They charged me a 20% restocking fee for a wig I didn't even wear! Ridiculous!