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WigsBuy

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Canada
1 review
0 helpful votes
Follow L C.
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Horrible, horrible people
September 24, 2020

They do bait and switch. I ordered a wig because of ovarian cancer and chemo therapy because I lost my hair and they knew that and sent a clown wig all curls it was just horrific and they didn't care! I was so hurt! The website and all they say is lies they are thieves! Stay away! They will hurt you they don't care at all it's money, money and more money! Never again!

Date of experience: September 24, 2020
Michigan
0 reviews
0 helpful votes
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Do not order from here
January 12, 2022

First when I received the confirmation email it was completely in Chinese. I though I had got scammed. I waited about a month and just figured it was a scam. I let my credit card company know it was a scam and within minutes I received an email that was it shipped and in Memphis. The wig then came in a few days after. However the wig was the completely wrong color. I ordered a dark brown and a brownish grey wig came in. It also looked nothing like the picture. It came curly when the picture was straight, and it was much shorter in the picture.
I have cancer and needed a good wig as my hair was falling out, and now I have spent 200 dollars on a wig that I do not like and have to spend even more now on another wig. There are much better places to get wigs from and if you have cancer insurance will sometimes help cover costs. DO NOT ORDER FROM HERE!

Date of experience: January 12, 2022
California
1 review
0 helpful votes
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Scam Chinese Company
August 11, 2021

They use fake pictures and reviews. Poor quality and their phone number is always busy. The lesson I learned, always check the origin of the country on the website and if it's China, Taiwan or Hong Kong, DONT BUY;(

Date of experience: August 11, 2021
Arizona
1 review
2 helpful votes
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RIP OFF! DO NOT BUY
October 11, 2019

I received the rattiest choppiest cut wig I've ever seen. I fought to have it returned for my money back through Paypal. Wigsbuy shipped it from Canada, but gave me a China address to return. It costs $150+ to return items to China from the US. The wig cost $75. It is a Dollar Store wig. It is horribly made, cut. It made me look like Jerry Lewis in the Nutty Professor. They said, "It not look bad." DO NOT BUY! They do not stand behind their promise of "High Satisfaction."

Date of experience: October 11, 2019
California
1 review
5 helpful votes
Follow Linda L.
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Ordered a short synthetic wig after reading great reviews on site. Wig not at all as described. Looked like a Halloween wig. Ordered a petite wig and it was NOT petite. Blonde color not at all as shown... it was very golden and looked like straw. Wig was not "short", hair went down to my shoulders. Site said wig could be returned if not happy with it. Tried to return and after 25+ emails got no where with the company. They told me to have salon cut and they would pay PART of the cost. I asked them about color and size but no comment. They said I could pay for the return to China but it would cost more than the wig itself. Also, if I did ship it, say it cost less then the price I paid because of the Tarif charge. Bottomline, DO NOT buy from this company!

Date of experience: November 30, 2014
shriney y. WigsBuy Rep
over a year old

Dear Linda,
I'm sorry that you are unpleasant with your wig. Could you please tell me your order number so that we can contact you and solve your problem as soon as possible?
Thanks for your review!

Best regards!

Canada
1 review
0 helpful votes
Follow Yvette J.
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I didn't want to have to worry about my hair for the holidays, so I ordered a wig from WIGSBUY.COM. Customed made with specific instructions as to density and sizing. IAFter good consultation from a customer service rep. I received my wig on time as was promised and it is perfect., T he sizing, the density is better than I could expect. The quality of the hair is very soft, The price was realistic. I am so happy with the end result of this product that I am ordering 2 more wigs of the same, one for a backup, the other for my friend. Good job WIGSBUY.COM

Date of experience: December 19, 2015
1 review
1 helpful vote
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Last mouth I ordered my wigs from wigsbuy, to be honest, I felt worried when placed my order, but when recevied it, what I worried is unnecessary and the wigs I wear is very beautiful, the only insufficent point is the slowly shipping, but facts prove that it was well worth waiting for my wigs. Thanks a lot!

Date of experience: July 21, 2014
Canada
1 review
1 helpful vote
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Scam
April 29, 2021

Ordered over a month ago, have had multiple problems regarding shipping, finally opened a dispute claim. They are claiming to just process and ship now... um no I want a refund. Do not use this site!

Date of experience: April 29, 2021
New Jersey
1 review
7 helpful votes
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I PAID $63.99 FOR A WIG THAT TOOK 6 WEEKS TO ARRIVE! WHEN IT DID, IT WAS THE WRONG WIG, WRONG COLOR! I HAVE BEEN BACK AND FORTH WITH CUSTOMER SERVICE, WHICH IS A JOKE! SOMEONE NAMED FAIRY! THEY WILL NOT PAY FOR ME TO RETURN THE WRONG WIG. THEY JUST WANT ME TO BUY ANOTHER WIG! RIDICULOUS! I'VE FILED A COMPLIANT WITH PAYPAL TO GET A REFUND. I'VE HEARD NOTHING BUT BAD THINGS ABOUT THEM. STAY CLEAR! ANY GOOD REVIEWS YOU SEE ON HERE, THEY WROTE THEMSELVES!

Date of experience: July 15, 2015
shriney y. WigsBuy Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@wigsbuy.com or reviews@wigsbuy.com.
I’m looking forward to your reply, thank you very much!

Best regards,
Wigsbuy Team

Michigan
2 reviews
0 helpful votes
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COMPLETE RIP OFF!
August 9, 2021

I ordered a wig from this company which stated on their website "Made in the USA," When my order arrived it came from CHINA. It was suppose to be human hair but this wig was like you would fine on your child's baby doll and it had no resemblance to the photo. I have contacted the company numerous times via email to get a return label or at least an address to return the wig but am not receiving the information. I have called the phone number provided, which according to the area code is in California, but the line has been busy for THREE WEEKS!

Date of experience: August 9, 2021
Pennsylvania
2 reviews
0 helpful votes
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Scam.com
January 4, 2022

I just found out this site is taking advantage of people. They have no cancel button. No phone number just some email which they do not answer. I told them I want orders cancellrd as I am sick and have haiross and fo not wish to be sent a faulty product. No answer whatsoever. Sad that such companies exist or how they eep at night wither. Stay away from wigsbiy at a costs

Date of experience: January 4, 2022
Canada
1 review
24 helpful votes
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Horrible Wigs!
May 15, 2016

In 2015 I ordered two wigs from Wigsbuy and they were fantastic. Based on those purchases I then proceeded to order 7 synthetic wigs and 2 human hair wigs this year (2016). The human hair wigs are laughably called human hair but they feel like animal hair. They also do not resemble their pictures at all. I ordered these wigs in either #613 or #27/613. The colour differences are immense.
The synthetic hair feels great but the styles are terrible and they do not look anything like their pictures. Based on what I have received, Wigsbuy only seems to know how to make one style, which is flat top, flat sides and bangs. BTW, the bangs on my wigs are extremely sparse allowing the hairline to show. No way for me to cover up. Maybe a Rambo style headband?
If you want wigs like mine where the hair is sewn into the seams at odd angles then this is definitely the site for you.
PS: I live in Canada and the turnaround time from placing the order until receiving the wigs was anywhere from 3 weeks to 9 weeks. Patience DOES NOT pay off!

+4
Date of experience: May 15, 2016
shriney y. WigsBuy Rep
over a year old

Dear customer,
Thanks for your review on us and we're so sorry for the inconvenience brought to you. But could you please send us your order number so that we can help you as soon as possible? Thank you.

Best regards,
Wigsbuy team

Texas
1 review
14 helpful votes
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SCAM Company
January 11, 2021

They just pick any horrible clown wig they have in a pile and ship it from china. It's horrible, matted at the seams, wrong style and wrong color. Total waste of money. Two three weeks to arrive.

Date of experience: January 11, 2021
Missouri
1 review
1 helpful vote
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You will not receive anything
March 11, 2022

I ordered a $200+ wig in December 21 and it is March 22 and I am still waiting,
They will not reply back to you!
Don't waste your time and money.
Cassandra

Date of experience: March 11, 2022
Spain
1 review
0 helpful votes
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I love Wigsbuy
January 23, 2016

Yesterday I received one of their wigs, and I ordered it on 28th December, so it is a relatively quick delivery, because it came from Hong Kong and I received it in Spain. The item is exactly how I wanted it. I'm very happy with their service.

Date of experience: January 23, 2016
Spain
1 review
2 helpful votes
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WIGSBUY... company is not a good site to buy a wig
We had to pay customs of £23 (company offered £7 compensation) then refused to accept return/ refund on a wig that did not match description
Avoid at all cost

Date of experience: August 30, 2020
India
1 review
2 helpful votes
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Top Quality Anti Electrostatic Comb
No more unkempt hair for me, as these anti electrostatic combs are ideal for detangling and stylizing my hair. I have bought these combs from Wigsbuy as they offer various size, color and designs of electrostatic comb. These combs are reasonable and easy to carry as they fit in well in my handbag.

Date of experience: July 19, 2014
Michigan
1 review
1 helpful vote
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Not what I ordered
April 20, 2021

I have ordered two wigs from this company. The first one I ordered was a nice quality of hair but it wasn't the wig I ordered but because the quality of the wig was good I kept it and took it to my beautician to have it cut into a style. I thought I would give them another chance so I made another purchase. I got my unit today and it was awful. There is what seems to be a part right in the front of the wig. The one I purchased had no part and the quality of the wig is terrible. Unfortunately Its going to be returned. The only good thing I can say is that they are dilivered in a timely manner. So sad I won't be buying another.

Date of experience: April 20, 2021
New York
1 review
0 helpful votes
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I order a wig at first it's sent to a different address then when I got it that wig is only garbage I have spend $299 for only garbage PLEASE DONT ORDER FROM THIS WEBSITE

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Date of experience: February 20, 2023
Texas
2 reviews
3 helpful votes
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ORDER NEVER ARRIVED
October 15, 2019

Placed a $127.00 order on 09/29/2019 and it never arrived.
Their response: Your Order *******: Sub-order *******, ******* has been shipped with wigsbuy.com. USPS has no record of a package for me from this company. SCAMMMMMMMMMMMMMM ALERT!

Date of experience: October 15, 2019

Overview

WigsBuy has a rating of 2 stars from 694 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsBuy most frequently mention customer service, wrong color and human hair. WigsBuy ranks 246th among Wigs sites.

service
143
value
149
shipping
132
returns
114
quality
144
+162