website thubmnail of WigsBuy

WigsBuy

How would you rate WigsBuy?
grey star
grey star
grey star
grey star
grey star
New Jersey
3 reviews
1 helpful vote
Follow Zappy H.
Unfollow Zappy H.
Send Message
Share Review
Report Review

Company is a Scam
June 25, 2020

This company is a scam. I believe it does not exist. There is NO way to contact them. They do not answer emails. Their livechat does not work. I am getting ready to contact my State's Attorney General and the BBB. Do NOt buy under any circumstances. The reviews on the website are false.

Date of experience: June 25, 2020
New York
1 review
10 helpful votes
Follow M D.
Unfollow M D.
Send Message
Share Review
Report Review

Dear All,
I feel so sad reading all of these reviews. I have alopecia, I relied on Wigs buy for four years now. They were good untill a change in 2015. I ordered the same wig I had been for three years and it came total garbage. It was not 150 de situ as promised. I am bold and they had no remorse. I cried in the mirror and couldn't understand how a company tried to fool an honest paying customer. The same wig! I sent pictures emails and long detailed explanation on how this isn't the same, I was told they changed there hair manufacturing, It Shows! Terrible, so sorry to all. Still trying to find another site to order from. :(( god bless and don't be fooled no more! They changed and don't not understand people's hard earned money.

Date of experience: February 24, 2016
shriney y. WigsBuy Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@wigsbuy.com or reviews@wigsbuy.com.
I’m looking forward to your reply, thank you very much!

Best regards,
Wigsbuy Team

Colorado
1 review
0 helpful votes
Follow D B.
Unfollow D B.
Send Message
Share Review
Report Review

I didn't read the reviews before I made a purchase (and I always do for clothing). I ordered a pretty wig and got a fuzzy, ratted mess out of the box. Disgusting is the only accurate adjective. Customer service via email gave me the runaround asking for pictures, then they couldn't open the picture, etc... I finally cussed them out and told them to take their garbage wig back. Then they offered me a discount to buy another wig. Really? I made a huge stink and sent the garbage excuse for a wig back to them. We'll see if I get my money back. And btw, before it came in the mail, I looked again at it online the next day and it went from 39.99 to 70.99 in less than 24 hours. I asked customer svc and they said it was due to demand. Right. No, it's that they are a sham, money-hungry, crappy-product producing foreign company. Don't let your desire for what your eyes win. You will get ripped off and pissed off.

Date of experience: February 2, 2021
India
2 reviews
0 helpful votes
Follow Kartik J.
Unfollow Kartik J.
Send Message
Share Review
Report Review

This is a great Hair Extensions wig. The cap fits perfectly and the hair line looks really real even without concealer. I just recently started wearing Hair Extensions wigs and this is my 3rd one. And probably my favorite. I will defiantly buy again!

Date of experience: April 25, 2017
Pennsylvania
1 review
3 helpful votes
Follow anetta b.
Unfollow anetta b.
Send Message
Share Review
Report Review

This is a fraudulent company with physical address in Poland, a and customer service number somewhere else. They promise hassle free returns, but will never give you a return address. It is fraud! Be aware. I am complaining to BBB and California Bussiness Bureau. I will also complain to a Polish branch, since I am Polish.

Date of experience: January 14, 2020
Washington
1 review
1 helpful vote
Follow Sheila N.
Unfollow Sheila N.
Send Message
Share Review
Report Review

Beware
February 6, 2021

Wigsbuy sent me the wrong wig. There was no information about returning the item. I tried calling their California number and onlhy got a busy signal. I spent $57 to mail the wrong wig back to China and tracked it to the customs office in Suzhou City, China. Wigsbuy claims that the wig was discarded and that they would refund me $120 of the $ 147 that I paid and declined to reimburse me for the postage. Do not trust these people.

Date of experience: February 6, 2021
Canada
1 review
0 helpful votes
Follow Maryse B.
Unfollow Maryse B.
Send Message
Share Review
Report Review

Hi,
I received an very good service when I needed information about the tracking of my purchase. The product is also very good, looks very natural, come with comb and nets, in a magnetic box. The young actress of my production is glad that the wigs is well fixed on her head with elasctics and attachs.
Thank you.

Date of experience: February 16, 2016
Pennsylvania
2 reviews
2 helpful votes
Follow Barbara K.
Unfollow Barbara K.
Send Message
Share Review
Report Review

Waste of money wig!
March 5, 2020

Wig I received was NOTHING like the picture. The wig was made out of doll hair. Looked like a turban sitting on my head. Totally unwearable. I should've checked this site before purchasing it. It was a total waste of money.

Date of experience: March 5, 2020
New York
1 review
0 helpful votes
Follow Ivanna N.
Unfollow Ivanna N.
Send Message
Share Review
Report Review

I normally let things slide but paying $130 and not receiving the product and on top of that ignoring my emails for a confermation or a refund. I ordered June 1st and today is June 10th, I just made a charge dispute with my bank. The fact that they don't even answer irks me. STAY AWAY

Date of experience: June 10, 2020
Maryland
1 review
1 helpful vote
Follow Marie A.
Unfollow Marie A.
Send Message
Share Review
Report Review

I jsut received a bad wig from wigsbuy. I tired to cncel because it took so long and they would not accept cancellation. They want a photo of wig and I don't know how to get phone photo ont my computer email so oh well I should have known. I will send it back RTS and dispute this with the bank. I have never received any wig through the mail I was particularly thrilled with; but Wigsbuy is outright fraudulent. This wig cannot be worn except maybe on Halloween.

Date of experience: February 23, 2022
Iowa
1 review
1 helpful vote
Follow Maggie K.
Unfollow Maggie K.
Send Message
Share Review
Report Review

Love my wig!
March 29, 2017

I got my order yesterday. This wig is so pretty! I wore it out and nobody even questioned me on if it was a wig or not. I got plenty of compliments on how "gorgeous my hair looked" though! Putting it on is a little awkward if you've never owned a wig before (like me) so it was trial and error until I got it to look good. The cap that keeps it on your head fits very snugly. I have an average sized head, i think. The wig hair wasn't thin, I couldn't see my hair underneath it.

Date of experience: March 28, 2017
Pakistan
1 review
0 helpful votes
Follow Daniyal A.
Unfollow Daniyal A.
Send Message
Share Review
Report Review

I loved it so much
February 11, 2017

I just received this wig and I love it so much I just bought it in a golden color and little bit closer to my color. I love the platinum but also want a color that is closer to my hair color. I will be buying more from this company! Thank You Darlene

Date of experience: February 11, 2017
Texas
1 review
8 helpful votes
Follow Amanda M.
Unfollow Amanda M.
Send Message
Share Review
Report Review

I ordered a wig in February and it arrived unwearable.The wig was supposed to be long hair and curled fashionably and instead it had bald spots in the front where you could see the net cap and the hair on top of the wig was chopped short.

Wigsbuy refuses to give me my money back until I pay to send the wig back, which is absurd. The product was not what I ordered and can not be used and I am supposed to pay for the return shipping?

I am reporting them to the BBB and my bank for fraud.Do NOT buy anything from Wigsbuy, they have terrible customer service and the product on their website is not what you will receive. My wig had bald spots right in the front where everyone would see them and be able to tell I was wearing a cheap wig.

Amanda

Date of experience: March 16, 2016
shriney y. WigsBuy Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@wigsbuy.com or reviews@wigsbuy.com.
I’m looking forward to your reply, thank you very much!

Best regards,
Wigsbuy Team

Australia
1 review
5 helpful votes
Follow Angie F.
Unfollow Angie F.
Send Message
Share Review
Report Review

Scammers!
May 10, 2019

I bought a wig and when I received it, it was nothing like the picture! I mean nothing! Wrong length, wrong colour, the stitching on top was white on a dark coloured wig. It was the quality of a wig you would buy for dress up parties that cost $10. I emailed and they totally refused me to send it back for a refund. Saying it was handmade. Totally ignoring the fact that it wasn't the wig pictured that they advertise. I still haven't been refunded. Honestly scammers. Don't buy from this site!

Date of experience: May 10, 2019
Rhode Island
1 review
6 helpful votes
Follow georgia N.
Unfollow georgia N.
Send Message
Share Review
Report Review

Save your money!
August 19, 2017

This company is terrible to do bussiness with. There wigs are of terrible quality. When I went to return it i had to go through my credit card Company for an address. It comes from China with no return address. I sent it back last February an still dont have my refund. The got the wig back and my money. (STAY AWAY FROM This Company)!

Date of experience: August 19, 2017
Alabama
1 review
16 helpful votes
Follow Lora L.
Unfollow Lora L.
Send Message
Share Review
Report Review

Scam
April 26, 2016

I order 2 wigs from this company. I received the cheaper of the 2 but it was the wrong color from what I ordered and the invoice reflected a cheaper price from what I paid. I checked ony order 12 days after ordering to see when it would ship. I was told that my more expensive wig was holding up my order and it would be finished in 5 to 10 days. Well its 20 days in now. I received part of my order but the most expensive wig still hasn't showed up. They are again telling me 5 to 10 days. When I asked for a number and a managers name I was told it was night there in their country and no Manger there. When asked what country I was told China. So I'm thinking I just go ripped off for $100 and I have to see what avenues if any can be taken
DO NOT ORDER FROM THIS SITE!

Date of experience: April 26, 2016
shriney y. WigsBuy Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@wigsbuy.com or reviews@wigsbuy.com.
I’m looking forward to your reply, thank you very much!

Best regards,
Wigsbuy Team

Texas
2 reviews
5 helpful votes
Follow Robbin p.
Unfollow Robbin p.
Send Message
Share Review
Report Review

I received the wig I ordered from wigsbuy about 7 to 10 days after ordering it. I thought it would take a lot longer. It is absolutely gorgeous. The color was perfect, the hair quality perfect and the fit perfect. This is a great conpany and I highly recommend it.

Date of experience: September 10, 2015
Singapore
3 reviews
2 helpful votes
Follow Pearson S.
Unfollow Pearson S.
Send Message
Share Review
Report Review

I am glad with the Rihanna hairstyle which makes me absolutely stunning. I would like to recommend the fashionable hairstyle to all the modern ladies who want to have a different look this season. I am glad with it.

Date of experience: December 9, 2014
New Jersey
2 reviews
6 helpful votes
Follow Lorraine S.
Unfollow Lorraine S.
Send Message
Share Review
Report Review

This company should be SHUT DOWN! No way anyone received a good product from this business. First it took weeks before they contacted me, it was not until I emailed them they sent me information about the order. This is a shame and they shouldn't be in business. Its from abroad so this is how they get away with it. They make it hard for you to get your money back. I refuse to call this a wig. Its a piece of garbage. Its shedding and just pieces put together no style or form. They keep sending generic misspelled messages back to me in response about my returning this thing. DO NOT BELIEVE THE FAVORABLE REVIEWS!

Date of experience: September 4, 2017
shriney y. WigsBuy Rep
over a year old

Hi,
So sorry to hear that you had some problems on your order. Kindly note that our representative has emailed you from service@wigsbuy.com, while, we haven't got a reply from you till now. Could you please send a reply so that we could be able to help you? Looking forward to your kind reply and have a nice day.

Canada
2 reviews
3 helpful votes
Follow Marilee E.
Unfollow Marilee E.
Send Message
Share Review
Report Review

Total rip off.
May 27, 2020

I ordered a wig from Wigsbuy Canada with free shipping. I waited WEEKS. DHL tried to deliver the package with $40 owing. Sent it back. When I contacted them they said I should take the package and they may also try to apply a part of a refund for you as our gift'. They want me to send them the invoice from DHL. NOT HAPPENING! They can credit my account with the $40 fee first then I will accept the package.
When it buy something from a Canadian Website - I don't expect it to come from China.
BEWARE.

Date of experience: May 27, 2020

Overview

WigsBuy has a rating of 2 stars from 694 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsBuy most frequently mention customer service, wrong color and human hair. WigsBuy ranks 246th among Wigs sites.

service
143
value
149
shipping
132
returns
114
quality
144
+162