WigsBuy

I ordered an expensive wig - was supposed to be past shoulder length, real human hair. It was almost $200. When it arrived, it was a very cheap, very plastic wig that barely passed my chin. When I asked for a refund they just kept saying they couldn't and wasted my time for months. Horrible company. Do not buy!

I ordered a "100% human hair" wig from this place. Cost me $200. When I received it, it was a synthetic blend, the wrong wig and the wrong color. IT looked like something I could have bought at the Halloween store or Party City. I tried to return it. Called their customer service line, tried their CHAT, and sent an email. No response. I logged into the website, found their return policy and there were no links, addresses or forms available to fill out or click on. So now, I'm stuck with a 200$ Halloween costume. DO NOT buy from this "company" unless you just like throwing away your money or dealing with unethical thieving companies.

This is not my first time purchasing from this company usually wait time 3-4 weeks. I paid for expedited shipping, hoping I can get in two weeks it has been almost two months now. I have a foundation where I give the wigs away complimentary for people who are suffering from Cancer, I had to go to another company to purchase a wig because my client was patiently waiting for the wig for me to just tell her it's coming and never came. I will never order from them again and don't be in a rush if you order a wig.

This companies wigs look NOTHING and I mean NOTHING LIKE they advertise. People said a knock off, they don't even qualify for a knock off-at least a knock off looks almost identical to the real thing. Good luck getting a refund when your unsatisfied with your garbage wig. My pictures say it all. Do you see any curls in the wigs they advertised versus what I received, Yeah me neither. Stay away for this company! I'm trying to save you immense aggravation like myself. The reviews say it all. This company is a complete joke with no punchline! Lol

My mother order a wig from a Facebook ad. I have said over and over to never trust the linked ad but she's a trusting old woman on a fixed income. The wig came after 2 months and it was a horrible color! Customer service numbers are disconnected and no replies from emails. $150 lost. Of course, it comes from China. Scam!

Imagine making $40.00 the difference between keeping a customer satisfied.
The delivery failed. It happens. The company has been ducking my calls and emails since February 22.
Crickets!
Order Number *******

Wigs pictured look great, but not what you receive. I even sent emails prior to ordering asking if the wigs I wanted were 100% human hair. Their service department said they were. I ordered the two I wanted. Neither are human hair, style nothing like the website images, & one was even violet. I have emailed since the receipt of the wigs, no response. My order was almost $300. Do not buy from this company!

I ordered a wig 2 months ago, it arrived last week, after opening the box I was so very dissatisfied, I have never seen this color and it looks nothing like what the picture looked like. The cost was $55.00 plus shipping and handling. It doesn't seem easy to return. I know lots of ladies that like new looks but I would never recommend this company to any one. My name is Debra Dillard, my e-mail *******@hotmail.com.Thanks but never again. Don't know why it took so long to get it. Ms. Dissatisfied!

I will never ever buy from this company again. Not only are their wigs awful their customer service is awful. There is no number to talk to someone. Communication is all by email and you wait days for an answer. I buy the wigs for my daughter due yo losing her hair from cancer. One of the wigs looks like a clown when she put it on. Not at all like the website. It was all mattied and look like it got dragged around by a dog. So so bad. I requested to return the wigs and UPS was going to charge me $350 to return. USPS $95
I have never dealt with a company that made you pay for returned merchandise. That is bad customer service. DONT BUY FROM WIGSBUY
This is a WARNING

They sent 3 of the same wigs which were supposed to be different. They look so cheap.
Then when I spent $150 to ship them back to China, they rejected the package and it came back to me.
Total scammers and terrible products

The company received the payment, but there was no shipping confirmation until after six weeks; I received the wrong items. There is no refund unless you pay your shipping cost to send it back to China. Very disappointed

Ordered this wig In January, order number *******. (I am posting the order number to prove my earnestness.). Website had said it passed quality inspection. Then no more updates, no wig was sent. I emailed them on four separate occasions, asking for an update. No response. Do not purchase anything from this Business! It is a complete fraud and sham and you will lose money! (I am out $166, that's a lot of money.)

Absolute FRAUDULENT website. Never made my wig. Never shipped. Asked if I wanted to cancel after 2 months and then refused to refund my entire cost. Only paid 100$ of a 350$ wig. Absolutely unbelievable how they treat cancer patients.

I received 2 wigs today, both the wrong color and so thick they look cheap. I am platinum blond. The wigs were Light brown and Dark brunette! Have called Customer Service Phone and always busy. No receipt to find customer order # let alone anything else. Please do not use this outlet! Cheap wigs from China!

SUPER SCAM!

I ordered 2 wigs from this site and have regretted it since they arrived...
1. Neither wig is the style or color in the picture online.
2. They don't list return info online so you don't know that the wig while shipped from California, you will be required to return it to China (shipping to there from my location is $176).
3. The phone number on the paperwork that comes with product has a phone number that is busy 100% of the time.
4. Think you can dispute with your bank/credit card company? NOPE! The merchant will reply with China shipping address and your bank will say "suck it up and pay the shipping" and "we still can't guarantee the outcome of the dispute". So in the end it's be risking being out $256 + $176+ to return something I did not order.

Save your time, money and energy and shop at a local wig store where you know exactly what you're getting.

I ordered a wig for almost $200 and when I received it it looked nothing like the photo. I tried calling them many times but the phone never worked. I finally got through with an email but it took them forever to return the email. When they did they told me it was past seven days so they refused to refund me. This is a scam company. Do not order from them. The worst customer service I have ever seen. I would give zero stars if I could have. They are in China also and not in the United States so don't let them for you.

My wig came 2 months after I initially placed the order with no updates. Customer service kept giving me the wrong date for when it should be shipped out. I had to pay an additional 53 dollars to have it delivered and when it finally showed up it was the wrong length, colour, and texture with a horrible part. It looks like a halloween wig and it costs over $500 dollars! Please don't trust this company. Learn from my mistake!

The wigs shown on the site are not the wig you will receive. Took a month and a half to receive product. It arrived and looked nothing like the wig I ordered. Wrong color, no shape, different length, thin. Impossible to return wig through their site, it is intentionally set up to confuse. Best way to get refund is to contact Paypal or your credit card company. I contacted Paypal & filed a complaint. They returned a full refund including a fee tacked on for exchange. WigsBuy also wanted me to cheat customs. Below is their communication.

WigsBuy Message:Sorry,if you want the refund, the shipping cost and labor fee need to be deducted,because they are charged by the shipping company and workers, hope you can understand that.Or you can consider keeping the item with $50 USD refund.
If you insist, we will send you the return address,then refund you after we receive the return item.
Moreover,Because we have no return label but the shipping address,so if you want to return it,you need to pay the returning shipping cost.
1. We will give you the refund after we receive it and confirm it is in brand-new unused conditions without any damaging or dirt or perfume problems.
2. Please ship it via the cheaper shipping way(not express/expedited way) in your local Post Office (such as USPS,not UPS)
3. The declared package value should be less than $35 in case of expensive customs duty（Please also mark "gift/sample "on the returned package）.

I would like to give 0 star if there is an option!
First, the item was not in the color it should be, even though i had confirmed the color code with the customer before placed the order; Second, the shape of the wig looks really ugly and un-real, not like their advertised pictures at all! Third, i tried to contact the customer to initiate a return because they did not post a returning address on their website, and people will have to contact them first to get the address. The problem is after they knew that i wanted to return, they never responded to my emails/messages any more! Then i searched online for this website and found a lot of people having the same problems. But why such a scam website/company is still running in the US? Anyway, do not buy anything from this website, otherwise, you will pay almost $200 for a wig that is $10-30's worth.

I bought 2 wigs from them around July9th and today I received 2 more pkgs. Of the same wigs today I returned unopened. I am having a hard time contacting them the *******@wigsbuy.com leads to the wrong company that is called nobo corporation and said it wasn't them and they don't know wigsbuy...so far I am going in circles...I want a refund they cost $80.00 each and I'm going to be on the hook for them I bet...hope not...be very aware of this company I will never ever use them again and will let the Better Business Bureau if this doesn't get resolved...