William Jacket

AVOID AT ALL COST! This company is a pure fraud. The business model is to ship the wrong item intentionally, then charge $40 exchange fee and the customer has to pay shipping back to PAKISTAN! They then decide if they want to ship the correct item or if they think they can get more money out of you, they will ship another incorrect item, and the cycle continues. HOW IS THIS WEBSITE STILL ALLOWED TO OPERATE IN THE USA?

Ordered a 'Shetland' Pea Coat. On arrival ( from Pakistan) found to be made of poor quality lightweight material, NOT double breasted as described in the advert, and a button layout completely different to that pictured.
I have emailed the company 3 times requesting a return address and a full refund. I have not even had the courtesy of a reply. Avoid this company.

I ordered a jacket for my son for Christmas that was advertised on their website as a Flint and Tinder Waxed Trucker Jacket. I paid a little over $130 I believe. When I received the jacket, it wasn't a Flint and Tinder Waxed jacket. It was some cheap mock up that didn't even have a tag on it and wasn't waxed. It looked like someone in Packistan made it in a sweat shop. Well guess what? That's because, that's exactly where it was made. When I asked to return it, they told me to send them a picture, which I did. Then they responded that they'd accept my return but that I'd have to pay for shipping. Shipping it to Pakistan I was told, would cost me $70.00. Do not purchase from them!

Quality of product is not well worth the money they charge you. The customer service is even worse they're not even in the United States or in Pakistan to return anything cost you anywhere from $100-$200 I would not recommend any products from this company if you want a good jacket, go somewhere else

I tried it on, The sleeve are so small, I cannot wear it. I have emailed, no response. I have seen others say they have done the same with the same result. Fact is they wait until their self-imposed return policy has expired and then say they didn't get it. The Jacket is total $#*!, and does not resemble the original, don't Avoid, Completely Ignore. Waste of money.

I received a jacket from this company Monday Feb 20 and it was not right size. I ordered wrong size. Tried several times to return. Needed shipping label to send back. This company has a lousy customer service dept. So I'm out 1
$179 and really just struck with this jacket that I can't wear. I should of checked other reviews. A rating just over two isn't all good. If I could give no stars I would. Already contacted BBB.

Fraud not American from Pakistan
This company lies they have no office in Indiana! I needed to exchange sizes and they wanted me to ship it back to Pakistan and pay $50 on top of that for an exchange. I filed a dispute with my bank, this is not an American company like they portray!

I bought the Major Nelson costume from this company. The costume I received was not the same as the online image from which I purchased. It did not have the US lapel pins, the buttons were gold, not silver, and the color was completely different. When I asked for a refund, they want me to pay the shipping costs all the way back to PAKISTAN! Watch out for this company. Do not buy!

For $200 (a 'one day only' sale and a $20 online coupon code), it's hard to deny that I received a 'shearling leather' jacket. However, based on the extensive explanation of their quality leathers and inspection process, I gambled that perhaps they were being honest. Sadly, they were not. The first issue was that I didn't even receive the correct jacket. Yes, it was 'leather shearling', but it was not the style I ordered. The second issue is that the leather is clearly a bonded leather and a very cheap one at that. The third and final problem is that the 'shearling' lining feels more like fiberglass insulation.
All of the straps and closures are made of flimsy faux leather and the zipper USUALLY zips…
I'd call this a 20 footer, because at that distance it looks quite nice. Just don't look too closely and you'll be satisfied and again, for $200, what can you expect?!

Waited a month to receive 2 sweatshirts that arrived ragged, dirty and complete wrong size. Also product is a knockoff and NOT as represented on the website. Finally, although I have made multiple requests via email for a refund the company has completely ghosted me.
BUYER BEWARE!

They advertise USA products but want you to pay $50 to return defective product with fake Nike emblem back to Pakistan. Cant get item over my head. DO NOT BUY FROM THIS COMPANY!

I ordered a jacket from this company on December 7. It is now December 19, and it has not shipped yet, nor can they confirm when it will ship. Because it was supposed to be a Christmas gift, I emailed them today to cancel the order. They are now refusing to refund my money until I agree to a 15% cancellation fee. DO NOT TRUST THIS COMPANY. THEY DO NOT OPERATE AS A LEGITIMATE BUSINESS.

I order a medium side jacket and they send me a large and now I had to pay the shipping to be label to ge my money back the problem is the shipping cost more than what I paid for the polyester jacket and pay pal don't help you will lose your money like me don trust them.IS NOT REAL LEATHER

The item they sent me looks nothing like the pictures and they want me to pay $70 to return their garbage to pakistan. Filing a chargeback now stay away from these idiots.

Jacket purchase
I give this site zero (0) stars if possible, this site is the definition of shady. I ordered a jacket from California U.S. (Order #*******) back in Feb. 2022 for $119, and only received the jacket in March, and was not as pictured at all, contacted WilliamsJacket customer service about issuing a refund and getting a return label and then the show began. Said they would not pay for a return label, I had to cover it, mind you this came internationally from Pakistan, as I let them know shipping the jacket back internationally to them would cost me $159 so it was out of the question. They responded to keep the jacket and get 50% refunded ($60 of the $119 I paid) as long as I wrote a positive review on this very site Trustpilot.com. I cut my losses and wrote the review, they even suggested what to put in the review which I did. 2 days later I was given half my money back. So now I am sharing my actual review cause holding my full refund hostage and baiting me and taking half my money under false pretenses is not okay. So do not buy anything from here.

Ordered an XL hood. In reality a Medium turned up and my head couldn't fit through very small opening as photo. Has a Nike swoosh on it but obviously a fake and smells of petrol! Scammers.

I ordered a Cowboys jacket on March 4th and I got it yesterday and I tried it on and it doesn't fit. Is there a way that I can return it to get my money back?

STAY AWAY FROM WILLIAM JACKET
This company will scam you out of your money. Their products are knock offs and they are based in PAKISTAN, NOT USA. I wrote them for a return label, bc what I ordered was NOT satisfactory, nor was the size correct and they demanded a photo of the item (Who does that?). Then they said to ship to an address in Pakistan. Shipping to that country costs $50! After emailing back and forth for a week, these were some of the responses I received from them. "Write a positive review, then we'll partially refund you." "What then? Return the item if you don't like it." IF you want a world of stress and lost money for $#*! product that smells and is coated with dust from some desert warehouse in Pakistan then go ahead and order from this scamming piece of $#*! company. THERE IS A REASON why you cannot write reviews directly on their website. Also, they use WHATSAPP as a contact #? That should already be a red flag. Learn from my mistake, STAY AWAY FROM THIS $#*! COMPANY.

Ordered a sweater - got a jacket.
Stitching is terrible
Fabric damaged
Sizing bad
No help
20% to return

I purchased a jacket from William Jacket. The item was delivered and the quality was OK. It was shipped from Pakistan and arrived quickly. While marked an XL it was at best a medium. I could barley get my arms through the sleeves. I contacted the company. They promptly told me it was not their fault. I had to ship this back to Pakistan and there would be a 20% restocking fee. I left some reviews and I received a bunch of emails that they would refund my money if I would give them a 5 star rating…otherwise no help.

From: Kevin
Sent: 17 September 2021 00:15
To: William Mark >
Subject: Re: Order number

So, let me get this straight, you will only refund my money if I give you a 5 star review?

Please advise

Kevin

Sent from ProtonMail Mobill

On Thu, Sep 16,2021 at 7:28 AM, William Mark wrote:
Dear Kevin,

Thank you for your patience, I am happy to inform you that the concerned team has agreed to remove the restoking fees, as well as you can keep the item with a full refund. So you do not have to return the item and keep it as a gift.

But I request you to please leave us a review with 5 stars with the small feedback.

I have forwarded your refund request to the finance department to release it, please respond to this email as soon as you leave a review.

I will inform the finance department to credit back to you within an hour.

William Mark
William Jacket, Sale and Market director | Sydney

I have pasted one of these emails so everyone can judge for themselves the type of business practices that this company engages in. I redacted my last name and email address for privacy.

Kevin

Please don't make the same mistake I (and many others) have made! This site is a complete scam! They're not based out of Canada for one- they're in Pakistan so good luck trying to get someone to answer you and resolve your issue! I read his reviews too late and saw he has scammed so many people out of a lot of money and doesn't send them their products. Mind you their products are also atrociously cheaply made knock offs that you wouldn't buy at Walmart or the dollar store much less over $100 and more! The material is absolute crap! I was so stupid not to request the entire refund all together at once but after reading his reviews, I didn't want to chance it and needed him to cancel my second order. Huge mistake! I've been put through hell every day with this scam artist! He has said so many lies I don't know what his story is anymore. PayPal is on it though so I trust it will get resolved with them before the 20th but this evil weasel doesn't want to refund the other $149 which comes to the total of $298. The item has been canceled but no refund has been issued. I was refunded April 9th for one payment of $149 for the 1st coat, but he agreed yesterday to cancel the second coat and it's now April 10th and he has still not refunded my other $149. I will never ever buy from sites like these! They're all scam artists! Do not order from them!

I have ordered "The Marvelous Mrs. Maisel Miriam Long Light Pink Coat": https://www.hleatherjackets.com/product/the-marvelous-mrs-maisel-miriam-maisel-light-pink-coat/
- the size I received is not the same than the one I have order
- the collar shape is not the same
- the shape of the coat is not the same: I received a straight cut coat instead of trapeze cut
- button are not the same color and smaller than in the original pattern
- the seams are visible
- there are 2 gray stains on the fabric.
They advertise themselves self as being a trusted brand, from what I can experience it is not true.
They offered me to return the coat in order to receive the refund (and change my review to a 5 star review) and I returned it in May.
After more than 30 emails I received a refund of 131,18 EUR after I sent the coat back and provided several times with shipping number and shipping information. I have lost 66,41 EUR in this order consisting in the several shipping costs and fees in order to ship the order back to Pakistan. My advice remains the same, do not to order from that company.

I had some questions about my order and received a very quick response and great customer service. They resolved my concerns to my satisfaction.