Williams-Sonoma

WS's Reward Program is administered by Comenity Bank, the bank that administers WS credit card. There are too many levels of interface between the company and its Reward Program... not transparent at all. I contacted WS about an issue with my Rewards Certificate. Belatedly WS answered that I had to go through Comenity. After several try's and much hod time (over one half hour), I was finally told they could not help me as my issue had expired. The Rewards Program is designed to not be customer friendly... a very poor benefit.
WS has gone from a trusted and valued provider to a purveyor of cheap junk from China... lipstick on a pig at a high price. Let the buyer beware.

They took so long handling my order that was supposed to be a xmas present for the wifey... In March the following year I got an email that there was a problem with my payment method that the order was to be cancelled... that's because my credit card expired in the meantime, you knuckleheads...
In my opinion their stock price as of this writing of $151 is way too high... until they improve drastically!
To the best of my knowledge their brands include Williams Sonoma, Pottery Barn/Kid/Teen, West Elm, WS Home, Rejuvenation, Mark & Graham

I ordered monogrammed wine glasses. They have been sent TWICE without the monogramming! I've called company at lease 5 times! On hold for at least an hour each time! Needed this for a birthday gift. Such an awful company. Offered me a ten dollar gift card for my trouble. What a Joke! Don't order or buy Anything from them! If I could rate 0 stars I would!

Don't do it. Just say no. After two delays, I smelt Made In China coming. Welp, 4 March 2021 that walk like a duck was truth. The order was placed 9 January 2021. Horrible customer service when inquiry why such delays via Twitter and FB. Website never indicated backordered. You learn that after checkout. Spend your money else where. Avoid Made In China nothingness. Made In China is not special. It's cheap labor and cheap material. I purchased with a gift certificate, and I've told the party who gave me the gift cards that I shredded the others. What a waste of money.

We suggest to be careful placing orders that are bacorderdered They have been
Hitting my credit card number of times for the same item they have extremely confusing system and hit bank account with out authorisation keep saying it's just authorisation will fall off but balance decreased every time, and also very hard to get a call back from store manager he keeps saying he will call back and simply doesn't call back what can be worse? Employees at boca raton mean and highly incompetent, Ft. Lauderdale store employees including manager don't standby to to what they say and promise

A Christmas gift ordered on 12-9-2019 containing two separate matching pieces. One was delivered with no issue and the second piece gave us a delivery date of Dec 13-16. Next email received on 12-18 stating estimated delivery 1-27-20 or 1-28-20! Why on earth would they sell something during the holidays knowing that the item wouldn't be in stock? Next email received on 2-2-20 stating there is an issue with the form of payment and I have three days to call or the order will be cancelled. The issue with the payment was that new credit cards were issued with new expiration dates. Had the order not taken two whole months this wouldn't have been an issue at all. Never again William Sonoma

So glad Chuck Williams, WS founder, cannot see his company now. I just received 2 food items three (3) months after ordering! I learned that website doesn't tell you when items are backordered! This is a terrible policy. During the 3 months, not one word from the company. Delivery date was moved forward a week or so innumerable times. I would have waited had I known items were not in stock. So post-pandemic I will shop only in person.