Williams-Sonoma

My wife ordered some WS products on their web site on 12/7/23. She used 2 different gift cards to pay for her purchase, which apparently confuses the system and every single Williams-Sonoma customer service person. It is now 1/20/24 and our order has never shipped and although 6-8 service reps have promised to resolve the problem, no-one has actually done it. There is no follow up, no courtesy, just BS promises to get us off the phone. We will never deal with this company again. Terribly frustrating!

An item listed as available and continued to be so a week afterward ordering was backordered after order was placed.

They also sell my email address and ads from many companies flooded by mail box.

Ordered turkey breast from William Sonoma (not inexpensive) as said enough for 10-12 people. SO SMALL but they cannot supplement with another breast! Bad description and customer service. Will not order again

I don't know if the items they are selling are just cheap quality or if it is the company itself which doesn't even check the conditions of the items they are selling, but the tea box we received was in awful conditions, probably it was a return and they probably sent it to us because we had never bought from them before, so for them we were just second or third class customers. I would recommend you not to buy from a company which treats first time costumers as third class customers. Please keep in mind we did some fixing of the item ourselves because when we opened the box you could even see the nails on the side and the lid didn't fit properly

I bought a couch from their home line, trusting that it would be good quality. Well, that was a mistake. You can't try them since they don't have a showroom. We trusted their description, went for it and waited for five months for this couch. Once it showed up, we were super exited, then half an hour went by and we realized we could not sit comfortably on the couch. It took us one hour total of sitting in this couch to decide it had to go. We wasted all that money and can't return it. I would really warn anyone of making the same mistake. Also, it's not like it was a bad apple, this is the final approved product.

I placed a $4,403 order in February 2021 that has not yet been delivered. I've spent countless hours on the phone with customer service and am always transferred to the "delivery center" which is Ryder Trucking. My items are not there! No one can tell me where they are, and no one has offered a refund. Still no resolution after countless emails.

I ordered Williams-Sonoma's complete ($850) Thanksgiving meal. I received everything but the turkey. It is now six days later and still have not received the turkey. I called to ask for my money back for the turkey and was told I would get a check for $14.95. Their tracking system for timely items like this is terrible. I should have known better since they did the same thing to me years ago when I ordered caviar for NYE in the past. They make false promises and fake deadlines. My family had no turkey for Thanksgiving! I will NEVER order anything from this unreliable company again.

I will not order from WS again after this experience! Multiple calls made to customer support regarding no delivery and no resolution. This was a gift that has resulted in too much time wasted on calls to customer service. Still waiting Williams Sonoma!

I purchased Luna dishes ( plates, salad plates, bowls and mugs) in 2021. While using them we had one break very easily and ordered a few new ones. Then I was carrying one from the microwave to the table, with my dinner on it, it popped in my hands. They said it's too long to return them. The mugs stain so bad that nothing cleans them. I think the lack of glaze, which makes them charming, is letting water in and then contracting or expanding with heat is the issue.

I purchased a product from them in February. 100+ days later, I am still waiting for my order. The customer service kept making excuses and empty promises. Each representative from William Sonoma customer services will tell you different stories (but in the same pattern) why William Sonoma cannot deliver the item. This company is now close to modern day robbery.

Basically, they refuse a refund for an order they fail to deliver.

Don't buy from William Sonoma.

If there were zero stars thats what I'd give them. I paid over $3,000 for the Drifted Ebony Wood Dining Table. Not only does it seem like pressed plastic wood product, the finish started coming off in less than 6 months. Although I finally called within a year of receiving it. (Not buying it unfortunately), there was no satisfaction. Wasted Money. My household has no children, no chemical products, and no wear and tear. Don't be another victim of their company by ordering from them. Pitiful Quality for an extremely high price.

A collection piece platter I ordered arrived in a huge shipping box, set at the bottom, with inflated pillows on top. The platter was shattered within it's poorly gift wrapped box. The platter had no protective padding within it's own box. The special "gift message" was printed on the receipt...
Customer Service was pleasant and refunded my money immediately, but were unable to ensure a replacement would be packed any better. Done with William Sonoma - not worth the money. Not the company I used to purchase from.

I would not recommend ordering from the website. The back order status of my item ( a set of bowls) was not stated when I ordered. Talking to Customer service both through e-mail and phone calls, status of my ordered changed daily. It has been over a month with back and forth calls and e-mails from me with various responses, and the delivery date gets pushed back every time. I tried to talk to a supervisor, which took two hours with really no results. Photo below shows one of many incorrect tracking info.

I was lied to twice when calling into customer service about a gift ordered for Christmas. Ordered (2) weeks prior to Christmas and still will NOT be here in time! Sad it takes over 2 weeks to ship to 2 states away and the constant lying by associates is disgusting. Never order from this place!

Their customers service is ridiculously poor. 0 communication. Item never showed up, now I'm told will be delayed for 3 months. I called their customer service 4 times on separate occasions who were completely unhelpful. I'm honestly surprised they are still in business. Save yourself the stress and buy elsewhere.

I am very disappointed in Williams Sonoma customer service because I have always been led to believe that they had excellent customer service; however, I recently ordered an item thru a bridal registry and had it wrapped and sent to the bride's requested location. Then, BEFORE the wedding even took place, the item I ordered was reduced in price by over $85! When I called W. S. customer service and asked for a price reduction, I was told they would do nothing. This is very upsetting.

Do not order e-gift card Card arrived with no gift message so bride didn't know who sent it. My receipt showed the gift message. Customer service said there was nothing they could.do No apology no follow up card etc. Idiots. Won't shop with them again.

For $103 I received a Buche de Noel that appeared to have been handled by a gorilla. The dry ice had completed sublimated. The much smaller cake box sat inside a much-too-large styrofoam container, which allowed it to literally bounce all over. The cake itself had completely defrosted, it was partially uncovered, and damaged. I'd planned to share it with neighbors on Christmas Day. Not happening. The only reason I decided on two stars instead of one is that WS's customer service was excellent and refunded my money immediately. The one star is for the worst shipping packaging I've ever see and that I can't bring what I promised to a Christmas party.

Williams-sonoma has great quality cookware. I love their products. I am a bit addicted to this site. It is very easy to navigate to find special items for your kitchen that you didn't even know you needed.

WS's Reward Program is administered by Comenity Bank, the bank that administers WS credit card. There are too many levels of interface between the company and its Reward Program... not transparent at all. I contacted WS about an issue with my Rewards Certificate. Belatedly WS answered that I had to go through Comenity. After several try's and much hod time (over one half hour), I was finally told they could not help me as my issue had expired. The Rewards Program is designed to not be customer friendly... a very poor benefit.
WS has gone from a trusted and valued provider to a purveyor of cheap junk from China... lipstick on a pig at a high price. Let the buyer beware.

I once saw a Seinfeld standup routine where he talks about how he walks into a Williams Sonoma store and comes out with a pepper mill. And he doesn't even really know what a pepper mill is. I feel the same way. Williams Sonoma has a lot of food, home and kitchen related products and I have no idea what most of it is for. But what I do know is that most of their stuff is nice and if I need a present, I can always find something here.

Product was good but found that customer service did not know much about the kitchen products I was interested in purchasing. Better to go to a small business where the service is better.

If you are willing to put int he effort, you can find many of the exact same things for much better prices.