Williams-Sonoma

A Christmas gift ordered on 12-9-2019 containing two separate matching pieces. One was delivered with no issue and the second piece gave us a delivery date of Dec 13-16. Next email received on 12-18 stating estimated delivery 1-27-20 or 1-28-20! Why on earth would they sell something during the holidays knowing that the item wouldn't be in stock? Next email received on 2-2-20 stating there is an issue with the form of payment and I have three days to call or the order will be cancelled. The issue with the payment was that new credit cards were issued with new expiration dates. Had the order not taken two whole months this wouldn't have been an issue at all. Never again William Sonoma

So glad Chuck Williams, WS founder, cannot see his company now. I just received 2 food items three (3) months after ordering! I learned that website doesn't tell you when items are backordered! This is a terrible policy. During the 3 months, not one word from the company. Delivery date was moved forward a week or so innumerable times. I would have waited had I known items were not in stock. So post-pandemic I will shop only in person.

I ordered my pregnant daughter who lives in Seattle….(I live far away)a birthday gift and it was a set of glasses. Delivered May 20. She preferred a different type of glasses so I said I would take care of exchanging them when I arrived in June. I did not realize there is a 30 day return policy when I tried to exchange them on June 24th! Missed the 30 days by 4 days. Glasses had never been out of the box. Rude sales clerk examined each glass, as if I had used them! No refund, no exchange! Too bad. Very poor!

Please do not waste your money on the Hot Chocolate Classic. 10 of 10 people all tried it and poured it out. Comments were: salty, nasty, disgusting! $20.00 for a product that doesn't compare to Swiss Miss for $3.00
I called Williams Sonoma at Friendly Center in GSO, NC and was told the company issues no refunds on food items. I am embarrassed that I gave this Hot Chocolate as a gift. The only positive is that the tin is cute.

This is where we go to walk in a circle through the store to see how much everything costs and how no one will assist you. We look at each other and smile because it is a great store with the most expensive kitchen appliance accessories anywhere. What we most love is the employees that are hired that know absolutely nothing about food but everything about plan-o-grams. Good job stocking upscale appliances for all of us 99 percenters to afford.

Terrible experience. The worst customer service from any company I have ever bought from, and I don't recommend buying from them. They kept delaying my order (two rugs) and sent me on rabbit trails to call and get anything sorted out-- then they told it's not their problem, it's their distribution center's problem and I had to deal with it or was out of luck. They wouldn't answer my emails or help me, even though I paid $250 in shipping...Their distribution center number was constantly busy. Wasted a lot of time and never got my order earlier...I wish I would have known this before buying from them. I'm really surprised they are even still in business with their terrible service. Don't buy from them or you'll regret it.

Took 4 months to receive 2 chairs—not coming from across the planet, coming from 2 states away. Now I realize they were sitting at a delivery hub for over 2 months, with NO notice to me. It would've been fine if they had originally estimated a 4 month delivery, or had kept me up to date in any way. Instead I had to keep following up, and I got the run-around every time. I ordered in September, and the original delivery window was mid-October. The delivery window got pushed back. Then pushed back again. And again, and again, while the chairs were sitting at a warehouse literally 10 minutes away. Finally they showed up 4.5 months later, with no notice. There was ZERO communication from the company the entire time. Every time I called customer service, they were just trying to get me off the phone, and flat out lied to me.

I can only think of one other time that I have had this bad of an experience with customer service.
I am in the same industry, so I am extremely patient. But, never have I had to be this tolerant of just down right rudeness.
I received someone else's package and never got my own. Should have been pretty simple.

I placed an order online in mid-November for two sets of plates to be delivered to my Mother. Only one set was sent. Upon emailing their customer service team, no response was given. I called the Williams Sonoma Canadian customer service team in mid December and was told that the missing item would be sent. The goods have not been received. Emailed the Customer Service again and no response has been given. I will now persevere but I shouldn't have to bother for such a simple error on an order. I have forwarded my concerns to the Better Business Bureau for British Columbia and will have to dispute the charges on my credit card.