Williams-Sonoma

Two separate orders for D5 heavy duty saucepans have had long shipping delays.
First order was delivered OK, excellent quality, but 2 months late. Still waiting for my second
Order, looks like a 4 week delay.

Ordered turkey breast from William Sonoma (not inexpensive) as said enough for 10-12 people. SO SMALL but they cannot supplement with another breast! Bad description and customer service. Will not order again

My wife ordered some WS products on their web site on 12/7/23. She used 2 different gift cards to pay for her purchase, which apparently confuses the system and every single Williams-Sonoma customer service person. It is now 1/20/24 and our order has never shipped and although 6-8 service reps have promised to resolve the problem, no-one has actually done it. There is no follow up, no courtesy, just BS promises to get us off the phone. We will never deal with this company again. Terribly frustrating!

Their customers service is ridiculously poor. 0 communication. Item never showed up, now I'm told will be delayed for 3 months. I called their customer service 4 times on separate occasions who were completely unhelpful. I'm honestly surprised they are still in business. Save yourself the stress and buy elsewhere.

If there were zero stars thats what I'd give them. I paid over $3,000 for the Drifted Ebony Wood Dining Table. Not only does it seem like pressed plastic wood product, the finish started coming off in less than 6 months. Although I finally called within a year of receiving it. (Not buying it unfortunately), there was no satisfaction. Wasted Money. My household has no children, no chemical products, and no wear and tear. Don't be another victim of their company by ordering from them. Pitiful Quality for an extremely high price.

Its going to take a lawsuit for this company to do right by its consumers.

This company is a disaster and would highly recommend not purchasing from. The furniture on display is not the same you receive - very different quality. The website tells you delivery estimate and it has surpassed that estimate for weeks.

Do not purchase from West Elm, you will be extremely dissatisfied and disappointed in the entire process. At the end you will wish you went with your other options like i am sure many shoppers encounter.

I have been a customer of Williams-Sonoma for many years. Up until now, everything has been mostly fine; however, they sent me a defective item recently and won't let me send it back. In addition, they refuse to answer my email, and instead send me automated messages to repurchase the same defective item. Unbelievable. Will be cutting up their credit card and never using it again.

I purchased a floor mat at WS on line and a few hours later cancelled the order and was told I could not cancel // but I never received the item or anything anyway -/ had to call them five times and by law you have 24 hours to change your mind even if this weren't a truly abusive retail attitude — what an awful place! You can't cancel hours later $152.00
Really? And they dispute my dispute with my bank? Just awful awful will never shop there — so I have to eat it?

I don't know if the items they are selling are just cheap quality or if it is the company itself which doesn't even check the conditions of the items they are selling, but the tea box we received was in awful conditions, probably it was a return and they probably sent it to us because we had never bought from them before, so for them we were just second or third class customers. I would recommend you not to buy from a company which treats first time costumers as third class customers. Please keep in mind we did some fixing of the item ourselves because when we opened the box you could even see the nails on the side and the lid didn't fit properly

My wife received 4 decorative plates from her daughter in law. One plate had a black inclusion in the white portion. Customer service contacted that resulted in the agent told us to "keep it". I sent an email to the ceo. NEVER GOT A RESPONSE. Now that is customer service of the first magnitude.

Never buy food from them! They ruined our Christmas!
We decided to purchase our Christmas meal with them, after reading to the fake advertisement!We ordered the food on dec 15 for arrival before christmas (Dec 22)…it didn't arrive and we called and were said that delivery was confirmed for the 23rd! Nothing arrived and when we called today we were said that you would not honor the delivery and they could do nothing about it! Now we are left without any food for our Christmas Eve! They ruined our Christmas… so be aware of this scam of a company!

When friends and family stay with us, they often send a thank you gift from WS. Getting the gift and returning it are a pain, I believe intentionally so. First, they offer gift-givers the option to have the store available for pick-up at the store and avoid delivery costs. This is just a way to try to get the gift-receiver into the store with hope they will make additional, overpriced purchases. Second, if you want to return a gift, which I do for ridiculously priced small appliances, the on-line default gift return gives back the money to the gift giver. Yep! I had to call to get a store credit. Their customer service people don't have a clue of how their own system works. My latest is an item that I returned weeks ago, but still have not received the "e-credit" that was promised when I delivered the return item to UPS. DON'T BUY GIFTS AT WILLIAMS-SONOMA.

I bought a couch from their home line, trusting that it would be good quality. Well, that was a mistake. You can't try them since they don't have a showroom. We trusted their description, went for it and waited for five months for this couch. Once it showed up, we were super exited, then half an hour went by and we realized we could not sit comfortably on the couch. It took us one hour total of sitting in this couch to decide it had to go. We wasted all that money and can't return it. I would really warn anyone of making the same mistake. Also, it's not like it was a bad apple, this is the final approved product.

I ordered Williams-Sonoma's complete ($850) Thanksgiving meal. I received everything but the turkey. It is now six days later and still have not received the turkey. I called to ask for my money back for the turkey and was told I would get a check for $14.95. Their tracking system for timely items like this is terrible. I should have known better since they did the same thing to me years ago when I ordered caviar for NYE in the past. They make false promises and fake deadlines. My family had no turkey for Thanksgiving! I will NEVER order anything from this unreliable company again.

I will not order from WS again after this experience! Multiple calls made to customer support regarding no delivery and no resolution. This was a gift that has resulted in too much time wasted on calls to customer service. Still waiting Williams Sonoma!

I purchased Luna dishes ( plates, salad plates, bowls and mugs) in 2021. While using them we had one break very easily and ordered a few new ones. Then I was carrying one from the microwave to the table, with my dinner on it, it popped in my hands. They said it's too long to return them. The mugs stain so bad that nothing cleans them. I think the lack of glaze, which makes them charming, is letting water in and then contracting or expanding with heat is the issue.

I purchased a product from them in February. 100+ days later, I am still waiting for my order. The customer service kept making excuses and empty promises. Each representative from William Sonoma customer services will tell you different stories (but in the same pattern) why William Sonoma cannot deliver the item. This company is now close to modern day robbery.

Basically, they refuse a refund for an order they fail to deliver.

Don't buy from William Sonoma.

A collection piece platter I ordered arrived in a huge shipping box, set at the bottom, with inflated pillows on top. The platter was shattered within it's poorly gift wrapped box. The platter had no protective padding within it's own box. The special "gift message" was printed on the receipt...
Customer Service was pleasant and refunded my money immediately, but were unable to ensure a replacement would be packed any better. Done with William Sonoma - not worth the money. Not the company I used to purchase from.