• Wireless1

Wireless1

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Overview

Wireless1 has a rating of 4.7 stars from 322 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wireless1 most frequently mention fast delivery, customer service, and great price. Wireless1 ranks 4th among Laptops sites.

  • Service
    60
  • Quality
    200

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 82.4%
Positive
14
Neutral
0
Negative
3

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1,579 reviews

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How would you rate Wireless1?
Top Positive Review

“Amazing price and shipping was extremely quick and...”

Darren B.
9/6/24

Amazing price and shipping was extremely quick and shipped with care. Have used for smaller items before but for a larger delicate item this time (monitor) they are 5 stars all the way.

Top Critical Review

“Asus vivobook”

Rod B.
9/19/24

Got this K6500 Vivobook in Dec 23, now the graphic card will not work ( error 43?) the fan rattles all the time, when you open a browser it sounds like it is going to explode, people 2 offices away can hear it. Wireless 1 said deal with Asus direct it would be faster, Asus said it's not in warranty even though Wireless say there is a 12 month warranty when you buy. What a load of Crap,

Reviews (322)

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customer service (46)
Thumbnail of user rodb245
Australia
1 review
0 helpful votes
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September 19th, 2024

Got this K6500 Vivobook in Dec 23, now the graphic card will not work ( error 43?) the fan rattles all the time, when you open a browser it sounds like it is going to explode, people 2 offices away can hear it. Wireless 1 said deal with Asus direct it would be faster, Asus said it's not in warranty even though Wireless say there is a 12 month warranty when you buy. What a load of Crap,

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrenb799
Australia
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Amazing price and shipping was extremely quick and shipped with care. Have used for smaller items before but for a larger delicate item this time (monitor) they are 5 stars all the way.

Thumbnail of user gregoryw993
California
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Camera was in stock at a good price. Website was easy to navigate with a great range of cameras also super fast delivery. Wound not hesitate to buy from Wireless 1 again

Reason I chose this business:

Had in stock a camera that was hard to find and have purchased from Wireless 1 before

Thumbnail of user jessg379
Australia
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Had an easy time ordering the product online. The communication from order confirmation to delivery was great. The product arrived quickly and packaged well.

Reason I chose this business:

The product was cheaper than other places, and the expected delivery time was quick.

Thumbnail of user maxl295
California
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

No delivery time provided and after inqyirey answer not provided. Still
Don't have item I ordered or expectation of when it will be delivered.

Don’t answer my question of when the items will ship

Service
Thumbnail of user georgiar161
Australia
1 review
1 helpful vote
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June 27th, 2024
Verified purchase

Sent multiple emails regarding the whereabouts of my order. I placed an order for two products, one item arrive separately and I had to ask for tracking. The second item didnt arrive and I never received tracking. When i asked for help they could only tell me my first item arrived and could not understand that I was missing part of my order. It was like talking to a bot

Service
Value
Shipping
Returns
Quality
Thumbnail of user oscarc713
Australia
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Best price, free gift, free shipping and fast delivery. Very happy.

Reason I chose this business:

Best pricing.

Thumbnail of user jamesc8106
Hong Kong
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Product delivered as per order, well packed and in good condition.

Reason I chose this business:

Had the required products at reasonable price

Thumbnail of user vishb3
California
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

Highly recommend store
Excellent prices on some products and promptly shipped

Reason I chose this business:

Excellent prices on some products and promptly shipped

Thumbnail of user nickn736
Australia
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Great price and extremely fast order processing and shipment. Thank you

Reason I chose this business:

Google result

Thumbnail of user murphyl21
Australia
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Competitive price + super fast delivery. I thought it is coming after Easter, but got it way before Easter.

Reason I chose this business:

Had previous purchased from Wireless 1. Always good experience. When the price is right, there is no reason not to buy from it.

Thumbnail of user markp3261
Poland
4 reviews
6 helpful votes
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December 16th, 2023

I recently had the pleasure of experiencing the exceptional service provided by Wireless 1, and I must say it exceeded my expectations. As a customer, I appreciate the seamless online shopping experience offered by their computer store, where I found an extensive selection of the latest laptops, gaming peripherals, audio accessories, smart devices, and a remarkable range of enterprise networking solutions, all at competitive prices.

Thumbnail of user rhondae166
Australia
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Well I can't give you my honest opinion at the moment because I'm still waiting the arrival of my goods. Going on 12 days now and even after I paid the express courier fees. Don't know what happened to my package. Regards R E

No outcome yet

Service
Thumbnail of user ellisl15
Australia
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

A good experience on the fast and free delivery. However the goods were delivered into 2 batches without any customer notice, which made customer confused at the beginning. Even I asked what was happened when I received the first batch and still no one replied. I think customer services and notification should be further improved. Thanks

No customer service received until this email. A poor experience on this area.

Service
Thumbnail of user michellep2232
Australia
1 review
0 helpful votes
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July 20th, 2022
Verified purchase

Wireless 1 was recommended by a friend. The website was easy to navigate. The staff were friendly and professional. The gaming computer products arrived quickly and I have one very happy customer in my household. Thank you.

Service
Thumbnail of user ingridm121
Australia
1 review
0 helpful votes
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August 18th, 2021
Verified purchase

I had requested that if we were not home to accept delivery, the router would not be left, but would be available for pick up from the post office. Instead it was delivered and left at the front door, in full view of anyone visiting...

Reason I chose this business:

Good price point

Quality
Thumbnail of user gethinb2
California
3 reviews
0 helpful votes
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October 10th, 2022

Derek is the best one! He helped me quickly find a gift for my 15 y. O. Nephew, who's a gamer, and runs his own blog. I had no idea what I should get him, but Derek helped me greatly. Great job, and excellent prices!

Thumbnail of user anonn26
Australia
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I was not notified when the product was dispatched nor did I receive tracking number details which made it slightly frustrating.
The product arrived fast so I am happy with that.
The support service could be better - for instance mWave has a customer service lodging page whereas for wireless 1 the correspondence is through email

Reason I chose this business:

The price was cheapest

Thumbnail of user huginna
Netherlands
8 reviews
1 helpful vote
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January 28th, 2022

I got used to think that people nowadays definitely can't do anything without the connection to the internet. Basically, it's actual for those ones who have online businesses and stuff like that. So, recently I had some serious issues with my internet and I decided that everything because of my internet provider, however as ti turned out everything was okay with it. I though that the best option would be to change the wireless system. Because it old-fashioned probably. I applied to this company and they provided me with everything i needed in order to recover the speed of my internet connection.

Thumbnail of user tjl37
Australia
1 review
0 helpful votes
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September 16th, 2021
Verified purchase
• Updated review

After having some troubles with purchases/refunds from other stores, I am in awe at how good the customer service is at wireless one (Specifically your representative, Ash)
Such a smooth process and really helped me out more than I could of imagined. Thankyou!

Quality
After having some troubles with purchases/refunds from...
September 6th, 2021
Verified site experience
• Previous review

After having some troubles with purchases/refunds from other stores, I am in awe at how good the customer service is at wireless one (Specifically your representative, Ash)
Such a smooth process and really helped me out more than I could of imagined. Thankyou!

Thumbnail of user markm4151
Australia
1 review
0 helpful votes
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April 15th, 2022
Verified purchase

Smooth and hassle-free experience. My purchase arrived much sooner than anticipated, especially given the time of year. Wireless1 are clearly on the ball as there were no delays whatsoever in processing or shipping and I was kept up to date. Definitely recommend.

Reason I chose this business:

Good pricing

Thumbnail of user yeey3
Australia
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Easy to check out with lots of payment option. Staff was really friendly, I made an error with my address, email them and it was updated straight away before the package was sent. Fast delivery, the package arrived before estimated date.

Staff action my issue straight away with my wrong address details. Very satisfied.

Reason I chose this business:

Great price.

Service
Thumbnail of user lg432
Australia
0 reviews
0 helpful votes
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January 23rd, 2022
Verified purchase

Easy ordering experience, shipping was fast but they dont deliver on saturdays even with express shipping. Order confirmation didnt arrive instantly (although i did order at like 3 in the morning) but came after opening hours. Overall good experience

Reason I chose this business:

Cheapest price for the product i wanted

Quality
Thumbnail of user al491
Virginia
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Staff are friendly on the phone, but generally poor communication.
No automated email (or any form of messaging) to confirm receipt of orders.
Also no emails or SMS to notify as order progresses.
Slow response to emails from customer when chasing order status.

Slow response to emails chasing order status

Reason I chose this business:

The only local supplier with open back orders

Service
Thumbnail of user benb877
Australia
1 review
0 helpful votes
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September 28th, 2021
Verified purchase

Your website provides the option for express delivery (within 3 days). No where does it say that it takes over a week just to pick the order.

I paid additional for the express delivery expecting to have my order in 3 (or maybe 4 would be acceptable) days, when I emailed to chase up after the 5th day I was advised it hadn't been posted yet… WTF!

So for the additional expense of ‘express' delivery it took 8 days to receive my goods.

I would update your website!

Quick reply to my query however unsatisfactory outcome.

Reason I chose this business:

I don’t know :(

Service
Quality

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From the business

Wireless 1 gives you the customer service experience you deserve, our online computer store has in stock the latest laptops, gaming peripherals, audio accessories, smart devices, and largest range of enterprise networking at competitive prices.

Wireless 1 stock is sourced from local suppliers in Australia with Australian Warranty and approved for Australian Standards. All Wireless 1 products sold to you are A-Tick approved for the Australian Market at the lowest Australian Prices.

Wireless 1 has shipping options available Australia-wide. We deliver to Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Darwin, Tasmania and all suburbs in between. Wireless 1 partners with AusPost, Fastway, Toll, TNT and trusted couriers.

Business History

Wireless 1 has been supplying the latest laptops, gaming peripherals, audio products and networking products at the lowest prices Australia wide for over 10 years.

Company Representative

Thumbnail of user davidc4695
David C.
Typically does not respond to reviews

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