WirelessOEMShop

The returned item was refunded on the day they received the item back. The refund to cover the shipping cost to return the item took an additional week and a half dozen emails. I consider the matter resolved.

Over the last 4 years, I have bought 10 Bluetooths from this website. Half of them do not show up when my phone is searching for them and half of them quit working or the charger port comes loose. I call the brand name company of my product and with my receipt they promptly send me a new Factory item. All name brand companies guarantee their products for the first year with receipt. This new item that comes directly from the name brand company is a huge difference from the refurbished piece that I get from this website. I continue to buy from this website because of the price, knowing that it will be about a month before I actually get to use the product, after it's probably not going to work and then having to mail it to the name brand company and wait for my new name brand product. Ugh. But I keep doing it because of the price.

Got an otter box for cheap for my HTC Evo 4G LTE-it arrived on time-was new and in the manufacturers packaging-Dont know how they got the bad reviews that they did. I contacted them a few days back and was going to cancel-they got back to me right away and said it had already shipped, but if I didn't like it I could return it. I am glad I took a chance-I would definitely use them again!

I purchased a beats headset and a wireless speaker. They arrived in a barely padded envelope. The headset did not have a case and the speaker was in a plastic baggie. I made inquiries and was not satisfied and requested a refund. I mailed items back by putting original envelope in a bigger envelope mid December. We are recovering from Hurricane Harvey and in the ongoing recovery I lost tracking number. They would not refund my money even though I returned the items because I could not produce a tracking number. I thouroughly explained my situation via email and the responding individual would write the same request for tracking number regardless of the content on the email. I think he was hoping I would just give up. I had to go thru PayPal escalation to attempt to get my refund. The email responders refused to look for my returned package without a tracking number.
DO NOT BUY FROM WIRELESSEOMSHOP - doesnt get any worse than this

It's one thing to sell an inexpensive product, it's another to support it when it doesn't work. WirelessOEMShop has great prices, but LOUSY customer service. I've purchased a few things from this site in the past, and they've all worked, so there was no issue. This time I purchased two Motorola Elite Flip (HZ720) headsets, and neither of them worked. I tried to contact WirelessOEMShop through their web site, email address and phone number. I have not heard anything back from them AT ALL. Not a peep, not a whisper, not a carrier pigeon or smoke signals. If you want to roll the dice and take your chances, have at it (I won the game at least twice in the past), but I'm taking my business elsewhere.

UPDATE: They DID finally respond to my emails, and sent me a new (functional) headset after I returned the broken one (I had already gone directly back to Motorola to replace the other unit). I'm not in a huge hurry to do business with them again, but in this case, after a lot of frustration, they ended up doing the right thing.

Prices pull you in but my order was never shipped and customer service did not respond to my inquiries

Ordered 2 bluetooths. Was billed for 2 and shipping papers state 2 were shipped yet only one in the bag. No answer from these clowns

I don't even know where to start. First off I ordered a purple and white otter box and received a black and purple otter box. On their website still it shows as purple and white. Second this arrived in a zip lock bag with no wrapping, not in a official otter box packaging, which is one of the reasons this is a knock off. The other reason is that I have this exact case already and the Made in China is in all caps on the case received but not on my real otter box. My third reason is that I have purchased 3 of this exact model and it always come with a screen protector. The 4th reason is that otter box does not even make these colors together that I received. I have asked for them to return my full amount paid (The price for the item and the shipping I paid) their only response has been we can offer you $6 dollars then they offered $8. Finally, now they are offering to return the amount I paid for it minus my original shipping which was $5.99 if I go to USPS and spend $3 more dollars to ship it back to them. They claim they will refund the $3. This is a knock off which at first they did not deny. They even admitted that it is the wrong colors but wont do whats right. I have never had this happen before and this horrible business practice. I cant believe that they would not refund all my money. Why would they want the product back it not to sell it to someone else they will rip off. I have asked for a mailing label twice and they have denied that to me. I want my full money back (The price for the item + my original shipping paid.) If they want me to send it back then they should send me a label to do so. I also would like other people to be warned about the knock off items being sold and the customer service I received.

Good luck on ever receiving a refund for an item you return! Going on a month now!

Quick response along with tracking. Fast shipping via USPS and product works perfectly.

Got bad experienced in website they ship used products and no replace or refund if is not working.