Wisecars

Customer service from the agent Wisecars was very quick. I was on the payment page and with in few seconds I was connected to the agent and while I was waiting on the payment page Rachel helped me with queries. Am sure he has the required knowledge and answered spot on. Good job n thank you.

I had a wonderful experience with Wisecars. My communication with customer support was immaculate as they were very helpful and I could see they had my interests at heart. What also made the experience with Wisecars very smooth, was the prices. I would recommend Wisecars to everyone!

Our family rents often, and we were finally ripped off! WISECARS and FOX Car Rental made us pay twice for a rental and conspired to make us upgrade our rental at 10 pm after a long flight. We asked FOX and WISECARS to consider refunding a portion of the deposit of $274.13 or the upgrade fee of $571.00. We paid this amount for a one-week rental of an STD SUV. All of our searches when we arrived at the hotel showed we could have rented that night for $430/wk. Now, both companies won't take accountability and correct the error. Be very careful as these companies are profit only and do not care about us as consumers. This should never be an issue when renting a car.

Rented car for pickup at airport in Atlanta and when I got to counter Thrifty had no cars available. Told me to cancel through third party which i called immediately and they said it would be refunded. Since that time Wisecar has said its Thriftys issue and they cant issue refunduntil Thrifty can confirm i did not complete the reservation which they have done. Wisecar collected my money and should make the refund but is saying they dont have proof i didnt pick up car.

I recently used Wisecars to rent a car for a cross-country road trip, and I couldn't have been happier with my experience. Their website was easy to use, and I was able to compare prices from different rental companies to ensure that I was getting the best deal. The rental process was quick and hassle-free, and their customer service team was available to answer all of my questions and provide valuable advice. I appreciated that they offered a wide range of rental options, including different types of cars and insurance coverage. I would definitely recommend Wisecars to anyone in need of a reliable and affordable car rental.

I recently used Wisecars to rent a car for a weekend trip and I couldn't be happier with the service I received. The booking process was incredibly easy and straightforward, and I was able to find a great deal on a rental car in just a few minutes. The car itself was in excellent condition and drove smoothly throughout the entire trip. I also appreciated the fact that Wisecars offers 24/7 customer service in case I had any questions or concerns.

Read every single line of contract as price at pu location jumped by $500 when original rental price was $200. Didn't take a rental, customer service refuses to refund.

Even with documentation of name change, they rejected my reservation BUT STILL CHARGED ME FOR IT. This was completely wrong and no one should trust this business. I cannot believe they charged me almost $400 for a vehicle they REFUSED TO GIVE ME.

Unclear about restrictions hidden in small print, and then make false claims about information provided. No other company does this. Use someone who can be trusted.

Good service, no problems, right on time. We had a late flight and called from the airport when landed to be picked up. Shuttle arrived a few minutes later.

As an update on Wisecars they're also now ignoring my complaint about the car at Fox Rental not being the car I reserved, or up to standard. Even though Wisecars took my money to hook me up with Fox Rental, their staff are telling me to contact Fox Rental myself over the issue! Can you believe the audacity of that? It's a company they use and charge me for using them, yet when there's issues they tell me to sort it myself as they say Fox haven't replied. No "We'll chase it up sir" but instead "We've had no reply, try contacting them yourself". It's a truly disgusting way to treat a customer whose money you've taken and shows complete disregard for the satisfaction of the customer.

Avoid this company because as many reviews on many sites show, if you have any issues with your rental they just don't want to know because they have your money. Our entire trip to take a handicapped lady to Disney World was ruined because of the financial difficulties they put us in and they just don't care.

These guys gladly accepted my debit card as a method of payment, and until I finalize the transaction there was no VISIBLE sign that I had to have a credit card at the pick up location. THIS IS A F** SCAM. I did not get the car and NO REFUND. They took 2 weeks to tell me that I was not going to have my money back.
This is the reason why the business have so many bad reviews online EVERYWHERE. I was absolutely naive in not checking this business reviews before.

DO NOT RENT or insert your BANK info in their website. They do not have good customer service or will support your business with them.

The booking process was simple and easy to understand, best rates I could find. The customer service agents responded to my request in a timely manner

Wisecars has excellent customer service and the best prices I've been able to find. I highly recommend them as they are the best car rental site I've ever dealt with.

I checked out a dozen websites and they had the best prices on rental cars in Hawaii
Where the online costs were $650-800. My price was half of that. Definitely rec ommend!

I did reservation over wise car for six days in Cologne and I did my payment in advance, My flight delayed and passport control took time and I arrived late, service provider told me they cancel my reservation, And they did present me any other option and they took six days payment from me, I think its not fair, they might took maybe one day but not six days, Wise Car has no sanction over service provider
I am leaving this note here because Wise Car is only broker not giving good service

Had to change airplane ticket due to an emergency, Budget told me no problem for the refund. However, WISECARS WILL CRIMINALLY KEEP YOUR MONEY. First, they will send you to the company you rented the car from. After Budget told me to go back to Wisecars, customer service will read their 'voucher terms and conditions' when you call back. They will just keep your money and will not listen to anything you have to say. "Supervisors/managers cannot come to the phone..."

DO NOT USE THEM. Just go direct and save yourself some headaches. Wish I saw all these negative reviews before I booked my car...

Wisecars.com is a broker and had excellent customer support! Also best price on the market. Used them for pick up in Munich for last year's Oktoberfest - no hassle at the supplier desk

Found Wisecars through Kayak. The prices were too good to be true but I contacted the customer support and they responded really fast. I hope the pick-up goes as easy as booking did

DO NOT BOOK A CAR WITH THIS "COMPANY" IT THREATENS TO WASTE MONEY AND NERVES
I booked a car for my vacation through Wisecar. My flight was delayed, which I informed Wisecar about, unfortunately, as it turned out Wisecar employee did not inform Europcar about it. When I landed on the spot my reservation was canceled, they would not give me my money back and no one helped me - I was told that there was no car for me and that they would not give me my money back. I had to find my own means of transportation at night in Italy even though I had a car booked and paid for in advance. Scandal. They are thieves and the matter will go to court. I also sent emails to "Ms. CEO" Felicity Travaini, to which she never responded - you know, a fish goes bad from the head. I do not recommend Wisecar company if you do not want to spoil your vacation and lose money. Fatal customer service.

Unfortunately, I had to cancel my reservation, I really like their free cancellation policy. They also quickly transferred the money back to my account.

We received the car that we booked from Enterprise in perfect condition and the deposit was returned shortly after the drop-off. Will surely book again with Wisecars

My wife and I flew to Tuscon for a business trip and when I arrived at the rental pickup counter, I noticed I had lost my drivers license. I must have dropped it at our previous layover. They would not accept my photo of the license that I had on my phone, nor would they accept my wife as a second driver, even though she had her license with her. I was then told to call their customer service while I was standing at the counter, so I did. The guy that answered was very rude on the phone and told me they cannot refund me until the rental period was over, and then I would have to call back in. So I called back after the rental period and they refused to refund me because I lost my license on the way there. Then the guy literally hung up on me. Talk about unprofessional! Their only solution was for me to book ANOTHER rental with them for over DOUBLE the price. Are you kidding me? It would have been such a simple solution to add my wife as a driver and let us be on our way. But noooo, let's make it as difficult as humanly possible! Complete scam artists!

Now I'm out almost $400 for a car that I never even saw. Never EVER use this company! Unless you enjoy losing money to crooks.