Wisecars

Expect for Wisecars to keep your money and be refused a car. I rented a car through Wisecars only to be told at day of pickup that the vendor would not issue a car to me because I was traveling from Texas to Colorado and Colorado was outside their limit of travel. The car rental guy snidely told me I probably shouldn't trust third party vendors because they don't tell you all the rules. He said he marked my reservation as denied and to get with Wisecars for a refund.
I then had to go to another company in the airport and pay double to continue with my planned trip.
I contacted Wisecars and they told me there were no refunds and it's clearly stated on their contract, but they would make an "exception" for me and refund 75% instead of the full amount because they still had expenses to cover in "processing" my reservation and refund. I rebutted this decision but they again shot me down in flames. This was a very frustrating and disappointing experience with Un-Wisecars. I don't want this happening to anyone else.

Bottom line: go with a reputable first line company that doesn't expect payment until you actually pick up the vehicle, and DO NOT deal with third party, bottom feeding, sweatshop boiler rooms. There are no free lunches.

If zero stars were an option, that would be more appropriate. You took over $200 from me for a rental car to be picked up on October 11th at *** in which my husband would be the driver. I was encouraged to put the reservation in his name since he would be the driver. I still owed $60ish. Upon my arrival, I tried to pay with the SAME credit card you took the $200 from. I was told I could not pay that way bc the card was in my name not the driver. I offered cash, he offered his debit card, but none of that suited. Therefore, we were **** miles from home and anyone we knew. I called your office only to be told "too bad". I called back after I arrived home days later only to be told "too bad". This company has stolen from me. You took my money and the only thing i got in return was stress and panic of being stranded with literally no one to help me. I'd like my money back. There is no amount of money that you can pay me to repair the amount of stress you caused me, but you can return the $200 that you literally stole from me.

I did not notice that there were STATE restrictions when I rented the car for a nearby state. When we arrived at the airport we were refused the rental and WISECARS refused to return our deposit (basically told I should have rented the fine print). Thieving bandits!

Never rent a car through those scammers!
I had the worst experiance in my life with them.
Although verifing twice that the booking was confirmed, upon arriving to the rental office, the desk worker said he has no resarvation for me at all!
Morever he said it always happens with that site (which charges at advance and not making any resarvation!)
To make things worse, there were no other available cars in the last minute (tried some more agancies) and my vacation was basiclly ruined.
All the hotels outside town were allready booked, as well as tickets to the castles, museums and so on.
I lost tons of time and money, and all those scammers suggested was a refund (which i shouldnt even been charged at the first place).
To summarize, they are just providing fake attractive prices, but never ever contact that company if you wish to really recieve the car you booked.

Very Poor experience
Poor experience
Poor experience. Wisecars sends you to another retail - for me it was Alamo in Frankfurt. They don't have any capacity to run such number of rentals.
As a result I be Been waiting extra two hours to receive my car. In the meantime my child was screaming hungry. Awful. Avoid.

My complaint and emails to resolve got stuck in the wisecars pipeline who told me they cant speak German with their German partners.
Beyond ridiculous.

My reservation number is *******
Michal brys.

Cheers

PS
I was also overcharged by contractor ALAMO - meaning I had to pay more than already paid to Wisecars - of course I did it facing another hours of waiting and uncertinity.
Wisecars sent me a ptronising email stating that ` customers should return cars on time to avoid delays for others`.

Terrible company, terrible treatment. Hidden charges and long waiting times. That is a a shortest summary.

Avoid. Avoid.

Also; this is my 3rd review on Wisecars I am posting. This incompetent company ignores my emails but handles the Trustpilot reviews serious enough to remove them from the service.
I am just speechless.

Wise Car Rental
STAY AWAY. Customers do not come first. On reservation prepay they gladly took my money using my debit/credit card no problem. Sent elderly disabled wife from TX to Ontario, CA on a personal trip only for her to get to Fox rental counter and be denied a car due to not having a 'major credit card'. The Fox attendant says "No worries, this happens all the time. We will send you over to United rentals and put a note in the system for you to get a refund."

Dismayed, overly tired from trip and not having a reliable option or ride back to terminal wife looked at the contract and it said bring 'credit card'.

Called Wise to ask why instructions do not say 'Major Credit Card'? The average consumer would catch that. They said it says credit card and since the wife did not follow those instructions they consider it a no show and therefore NO REFUND.

This is classic Rip-Off 101 and I hope the feds or BBB brings legal action to help vulnerable consumers or shut this company down.

So my partner and I booked an SUV for 37 days, at $2273 (as displayed on Wisecars' website) in San José (Costa Rica). We arrived at the airport, got a free shuttle to the car dealership (in this case, Routes Rental Car) which was nice, but once we started talking with the guy behind the counter, he told us we had an ADDITIONAL $2160 for mandatory insurance. We were told, verbatim, that we have "only paid for the car rental TIME through Wisecars, not for the whole package which Wisecars is known to neglect". I'm assuming to seem to have "better prices" in the eyes of competing brands. Total cost was over 5K, which at that point, we would've just bought a motorcycle for 1k-2k had we known we'd get this much money taken from us. It's ridiculous, there's no way this should ever happen. Book with trusted official parties, lesson learned I guess.

I had a problem with my booked vehicle not being available on spot. The situation was solved with customer support quickly.

NOT A SERIOUS COMPANY. Paid for a month long rental to this Polish car rental company, WiseCars, and when we arrived to THRIFTY they not only didn't honor their voucher, they wanted us to pay 2x above what we paid Wisecars. Wisecars is not replying to our REFUND requests. *

*Personal information redacted by admin

Their responses to EVERYONE put it on the consumer. It's always what the consumer did or didn't do. Nothing about their service levels, paperwork/policies, or language in their agreement that provides them with an easy out to give you nothing and keep your $$. Ridiculous! They can cancel your reservation and call you a "no show" if your flight gets delayed or canceled? I had a back up reservation with Avis thankfully and they didn't cancel it because my flight was delayed. At Wisecars…THE CUSTOMER IS NEVER RIGHT!
*****************************************************
Reply from WiseCars:

Dear Steve,

Thank you for reaching out to us! I'm very sorry to hear you could not pick up the car due to your flight delay.

Unfortuntaly, the car rental company will only wait for you during a limited amount of time after the pick-up. This grace period is stated on the Supplier Terms and Conditions you accepted when making this booking.

If you fail to pick up the car because you arrived past this maximum period of time, the supplier has the right to cancel your booking and consider it a No-Show. In those cases, the pre-paid amount is not refunded.

Regards,
Rachel from Wisecars.

They kept all of my deposit after booking with a debit card, Hertz did not accept it so I booked online a luxury car with TURO for the same price No Hassle with debit card.

WISECARS is WORST RENTAL COMPANY I ever tested since 30 years.

THEY ARE SO FAR AWAY FROM CUSTOMER SATISFACTION NEVER HELP EVEN PROBLEM COMES FROM THEMSELVES.

1) I was paid for a Citroen C-Elysée and they gave me MANDATORILY a Fiat Egea Sedan 1.4 Fire 95 HP which one is never equal to Citroen.

2) I returned it 2 days earlier reason of planned meeting canceled and they never care this. NIO REFUND

3) They cut 500 EURS deposit for 3 daily rental and still holding.

They are terrible and dishonest. They are thinking that customers are moron. No we are not.

Dont ignore my warning and always prefer big companies what i always did before. Otherwise your money and time will be stolen by this kind little
Trapped companies.

Great prices and customer support. We rented a car for our trip to Italy through Wisecars, where we got the best price!

I've been fighting with Wisecar for about a month now. I was charged an additional $389.76 by Budget Car Rental after returning my car. No response from Budget, just a charge which I didn't even know about until I checked my credit card bill. When I called Budget, I was told Wisecar didn't pay them the full amount per the contract, so they charged my card on file. The advised me to call Wisecar. My car rental was for $1481. 11, so it was already a pricey amount.

To date, I have over 30 emails over the past 30 days that I've been going back and forth with them on. I've filled out paperwork for a refund (submitted several weeks ago), provided them receipts and ample documentation to help them understand what occurred (which seems to be fairly simple and straightforward). My case supposedly has been escalated to management, but no one has gotten back to me. I've made over half a dozen calls into them to try and resolve things too. I typically do a fair amount of research on an organization and I kick myself for not reading the negative reviews on this company vs. just reading a few of the positive reviews and looking at the overall score they had on Google.

Please do yourself a favor and read a few of the negative reviews. It will save you a ton of time and headaches later.

I would recommend just booking directly with the actual car company at the airport and avoid using a 3rd party vendor.

Since I know Wisecar loves to occasionally respond to these, with their recommendation to email their fantastic support email (*******@wisecar.com) for help, my Wisecar Booking Reference number is *******. Feel free to reference the ample notes you have on file prior to responding.

Thanks,
Anthony

I ended up paying double the price of the car when I went to pick it up at the airport counter! Very dissatisfied!

Efficient and helpful customer service that immediately responds and assists to resolve any problem that rises!

Easy booking process and quick customer support. Better rates than every other company on Kayak. Wish the voucher came right away, only complaint.

I rented a luxury car and they gave me a fiat. I prepaid because that was the only options. And they wouldn't refund me the difference or anything

I would like to share my unfortunate experience with this farce of a service. I am autistic and not very good at these kinds of things but needed a way to get around while I visited my daughter in Phoenix. I was drawn in by the too-good-to-be-true pricing and happily paid for a reservation with Fox rent a car through the wisecars site. I intended to use a visa debit with line of credit at pickup since it said credit only and those are typically accepted as such.

Fox was awful…I tried to call them 3 times before they closed as my flight was arriving near the time they shut down at 12:30am. They never bothered to answer and nobody was at the desk when I arrived just moments late. I patiently waited until they were to open at 4am and nobody showed up. About 15 minutes later I called wisecars who were unable to help or contact anyone from Fox including the location manager. Eventually at 4:25 I finally found an agent wandering the parking garage and attempted to retrieve my reservation. The agent was impatient and rudely threw the debit card back at me without even asking if it had line of credit and unkindly told me they were unable to help. I was now stuck in Phoenix with no way around and a large part of my funds tied up. All in I was up for 40 hours dealing with this thanks to uncaring companies who view people only as numbers.

I contacted wisecars and told them of the situation. They contacted Fox who lied about my calls and claims. I showed wisecars photo evidence to back up my claims. They were unwilling to offer reasonable satisfaction and hid behind a dubious justification in their terms that only worked if they ignored my claims about how Fox handled the situation. They ignored my evidence and needs and stole from a struggling family by hiding behind "procedure" rather than having true consideration for a situation.

DO NOT USE THIS SERVICE! AT THE VERY LEAST GO DIRECT AND SHOW THEM A SCREENSHOT OF WISECARS PRICE…THEY WILL MOST LIKELY MEET OR EVEN BEAT IT TO KEEP THE MONEY THAT WOULD OTHERWISE GO TO WISECARS IN FEES.

The person i talked to was very nice and helpful, have nothing bad to say.

The page works as intended, easy and quick. Got my reservation for the car and had no issues.

Everything was perfect. The car was good for the needs I was looking for. Thank you!

My experience was very good. Easy online booking and also great service from customer support.