- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Wisecars has a rating of 2.0 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wisecars most frequently mention credit card, and rental company problems. Wisecars ranks 206th among Car Rental sites.
This company responds to reviews on average within 3 days
Easy and fast booking system. Found a great price for our vacation in Italy. I would definitely recommend going through Wisecars if you're looking to rent a car.
Absolutely awful experience with these cowboys. They accept my Revolut card to book the car and pay the deposit, then when I arrive at my destination they claim that they can't accept a "online banking institution" card and refuse to refund my money. The customer service agent was incredibly rude, refused to identify himself and was very unprofessional. I have had to chase this up several times to even get an update a week later. Book direct with the rental agencies and Avoid avoid avoid wisecars!
Their "happy flow" probably works fine but they made a little mistake with my reservation which costed me 266 euros. Now their customer support suddenly stopped responding.
I'll ltake legal steps because i'm done being screwed over by car rental companies but they clearly count on the fact most people won't for a couple of hundreds...
Just don't book here, find another one
Tip for consumers:
These kind of companies are good in selling and have terrible customer service
Products used:
I had the car (from Avis) but the price doubled at pickup because wisecar "thought" i was an american citizen and thus had to pay for a huge amount to get excess down from 19200 euros!!!
Do not use this company. Tell you one price increases buy 400% when you pick it up. Yes they will look into this when you question. You could be dead by the time this happens. Scam artists.
Wait, whoops a reply via another review. Lies all lies. Did I choose to pay and extra $120USD for airport pickup where I had booked to pick up, NO another $79.00 for recovery fee (already had taken insurance.). They don't even give you the right of reply.
Tip for consumers:
Do not use this company
* Wisecars attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Gail!
I am not able to find a reservation with your name. Wisecars lets customers compare different car rental companies deals and does not alter prices after a reservation has been done- the suppliers are in charge of car rental pricing and by our agreement have to follow the agreed booking prices and terms.
As we can not identify the reservation sadly we are unaware of what exactly happened here, the extra products, fees and taxes charged at the location are managed by the car rental companies not Wisecars. Please contact us directly.
Best regards,
Rachel from Wisecars
They hide behind their Terms and Conditions, they pay their suppliers in advance, and can't get their money back from their service providers if anything goes wrong. Stick with renting direct from rental companies.
Do not use this car rental agency. They will not stand by you when their supply chain fails to meet your needs. Pay a few dollars more because you truly get what you pay for folks.
All rates and policies are subject to variation from company to company, and each company's performance is cloaked behind the veil called Wisecars. If you were to use this site effectively, you'd need to sleuth every rental option with a fairly specific Google search to understand what you're getting yourself into.
Our flight was late to arrive, and the rental car company decided to close before allowing us to pickup the vehicle. Apparently, for this branch of this company, this was par for the course. Neither company would help support my family as we were stranded at an unknown airport in an unknown place in the middle of the night. No options to get a car, and no refunds.
Tip for consumers:
Don't.
Hello!
Thank you for the feedback!
Unfortunately, I was not able to find your reservation. If your flight is delayed or missed, please let our customer support know as soon as possible. You can contact our customer support at support@wisecars.com
Regards,
Rachel from Wisecars
DO NOT rent from this company! They denied me refund of a rental fee by saying I was a no show because I did not have a credit card. I've never had trouble renting from a company with a debit card before, even internationally, and don't even own a credit card. Never mind that I had already paid the majority of the rental fee and only owed a small amount or that the no debit card policy was not included in the confirmation email. Or the fact that their policy is buried in the terms and conditions and not obvious on their website. I was not even offered a partial refund. I was simply out of luck and had to scramble to rent from another company at a higher rate. They do NOT care. I will NEVER rent from them again.
Tip for consumers:
I stand by my review. The word debit is no where to be found in the terms of service and was not included in the confirmation email. I did not see the voucher email and do not have a copy of it. Even if I had received it, I would not have had time to apply for and receive a credit card within the 48 hour notice. The lack of any type of reimbursement for loss of funds and inconvenience shows a lack of concern for the customer and is poor customer service.
Products used:
None.
Dear Dorothea,
Thank you for taking the time to share your feedback with us, and I want to sincerely apologize for the inconvenience you experienced during your recent rental attempt. We value your input, and I'd like to provide some context regarding our credit card requirement.
The requirement for a credit card in the main driver's name is set by our supplier to mitigate fraud and ensure a smooth rental experience for all our customers. We understand that this may differ from your previous experiences with other rental companies that accept debit cards, even internationally. While we strive to provide a comprehensive and transparent booking process, I'm sorry to hear that the credit card requirement wasn't as evident as you expected.
We do make every effort to communicate this requirement clearly throughout the booking flow, in our terms and conditions, and in emails sent after booking. I understand your frustration with the situation, and it's truly regrettable that you were caught off guard. We are continuously working to enhance the clarity of our policies and will consider your feedback in this regard.
Regarding the issue of the no-show and the partial refund, our team follows a standard procedure when customers are unable to meet the credit card requirement, which includes declaring a no-show. Your experience is important to us, and we genuinely regret that you had to seek an alternative rental option at a higher cost. We understand the frustration this may have caused, and we will take your feedback to heart to improve our service in the future.
We do care about our customers, and I would like to assure you that your feedback is valuable in helping us to enhance our policies and communication. If you ever consider renting from us again, please feel free to reach out directly, and we will do our best to ensure a smoother experience for you.
Once again, I'm sorry for any inconvenience you experienced, and we appreciate your understanding and patience.
Kind regards,
Rachel from Wisecars.
After reading some of the reviews, I was a bit skeptical, worried about being in a foreign country with no car, but I had no problems. We got a brand new Avis car, a great price, quick and easy pick up and drop off at Shannon Airport.
Dear Yvonne,
Thank you for your review!
We're more than happy to hear your car rental went smoothly and hope you book again with us in the future.
Have a nice day!
Kind regards,
Rachel from Wisecars.
This company is completely classless. Their customer service is downright scary. Their rates may be good, but let it be known that if you have any customer service issues, they will turn the other way and steal your money. Good luck trying to get it back as they care exactly 0% for their customers.
Scam, scam, scam... Yes, they have an "out" with their vague fine print that says if you don't comply with whatever the local rental agency requires, you lose your deposit. There is NO way to know what the local firm requires so they can require a card type you don't have or create new fees you never expected! Oh, and fine print fo the local agency - still not specific - sent less than 48 hours of travel! Wisecars does not care. Do NOT use this agency! Note: they will reply to negative reviews stating that all of this is in their terms and conditions. I reiterate: their terms and conditions are intentionally vague to protect them and screw the consumer when the local agency creates more fees or requirements that are unexpected.
Products used:
NONE
Hello!
Thank you for the feedback!
In your supplier's terms and conditions, there is written that a credit card in the name of the driver is required when you pick up your rental car. Please reach out to our customer support team at support@wisecars.com.
Regards,
Rachel from Wisecars
Car Reservation Confirmation- Worst experience ever.
Many months now we have planned our journey to Paris from Greece. To facilitate our travel plans, we have a confirmed car reservation under the reference number #*******, which was secured on 26/04/2023 through wisecars by Alamo and we have paid an advance 26/04/2023 when the reservation was confirmed.
The pick up for our reserved car was on 12/08/2023 at 10:00 a.m. from Paris Gare du Nord Railway Station.
Yesterday 09/08/2023 the last minute of our planned journey we have received a call and an email from wisecars and we were informed that our confirmed rental by Alamo through wisecars is no longer available.
So actually the last minute you cancelled a confirmed reservation without providing a solution for a mistake that you are fully responsible.
You are the worst company with no respect at all for your customers
Dear Alexandros,
Thank you for reaching out to us!
I apologize for the inconvenience and frustration you experienced with your car reservation. I understand that the sudden cancellation of a confirmed reservation and the lack of alternative solutions greatly impacted your travel plans. This is not the level of service we aim to provide, and I deeply regret the inconvenience this has caused you.
Your feedback is extremely important to us, and I assure you that we take this situation seriously. We will investigate the circumstances surrounding the cancellation to ensure that such occurrences are addressed and minimized in the future.
If there's anything we can do to rectify this situation or if you have further details you'd like to share, please don't hesitate to contact our customer service team directly through support@wisecars.com. We value your business and would like the opportunity to make things right.
Thank you for taking the time to share your experience with us. We understand your frustration and will work diligently to improve our services.
Regards,
Rachel from Wisecars.
I have used Wisecars several times, I have always received a very good deal, their prices are much lower than other providers, even lower than renting directly from the car rental company. I've also always received help from their customer service when I've called or written. I've even had to cancel my rental once and then I got a refund very quickly, in about 4 days the money was back in my account. I dare to recommend Wisecars to everyone!
Dear Ann-Marie,
Thank you for the great review!
We appreciate your business and can't wait to have you back next time!
Have a nice day.
Kind regards,
Rachel from Wisecars.
This company is a straight scam. I attempted to rent a car from them for a few days for $535. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. I refused to pay and they refused to refund me my $535 back. I read other reviews from this company after this had happened and that is a common scam they run on people.
Tip for consumers:
Go elsewhere, it's a scam.
Products used:
Car rental
Hello!
Thank you for the feedback!
Unfortunately, I was unable to find your reservation. Wisecars deals mainly include basic rental rates, but all other extras are presented during booking. Please contact our customer support, they can provide a more detailed answer. You can contact our customer support at support@wisecars.com
Regards,
Rachel from Wisecars
Terms and conditions are misleading and not provided fully until after credit card is changed. I was told as purchaser of vehicle I didn't need to be present and the driver only needed to be. When I called budget to confirm details, I was told I had to be present. If I was not then driver could present their credit card but would be recharged for full rental plus $200 service fee. This company is fraudulent and misleading. They are shady and deceptive and will not issue a refund because it's my fault for not reading terms and conditions. It is their fault for saying I didn't need to be present but essentially if I'm not they make money and then the car rental place takes more.
Tip for consumers:
Shady company. Don’t use them.
Products used:
Car rental I didn’t even get.
Dear Tammy,
Thank you for taking the time to share your feedback with us. We deeply regret to hear that your experience did not meet your expectations and for any inconvenience you may have faced.
We strive to ensure clear and transparent communication with our customers. We certainly understand how essential it is to provide comprehensive terms and conditions before any transaction takes place. If any part of this process was unclear, we sincerely apologize.
From your comments, it appears that there might have been some misunderstanding regarding the presence of the purchaser at the time of vehicle pick-up. We'd like to look into this matter further to ensure that we resolve this issue and improve our services in the future.
Could you kindly provide us with your booking reference number? This will help us investigate the matter more thoroughly. We strongly encourage you to reach out to our dedicated support team at support@wisecars.com, who will be able to assist you with this issue. We assure you that our team will work tirelessly to address your concerns and strive to provide a more satisfactory outcome.
Once again, we apologize for any misunderstandings and assure you that we will do everything in our power to rectify the situation. Your satisfaction is our top priority, and we appreciate your patience as we work through this together.
Kind regards,
Rachel from Wisecars.
Was told we had our reservation for $550 and that no other person would have to provide a credit card for the rental. However, upon getting the rental not only were we required to provide another credit card (that of the driver) but it was then charged over double what we had already paid for the rental. Customer service told us "go check with the rental company" and that there is nothing they can do but sometimes this does happen and they apologize. Will not be using them again and do not recommend anyone use them either.
Dear Trent,
I am sorry for the experience you had, Wisecars always tries to make the rental seamless for our customers.
I would love to help you, but I cannot seem to find the reservation with only your name. Would you be so kind to reach out to our Customer Support at support@wisecars.com?
Kind regards,
Rachel from Wisecars
Dreadful. No car available upon collection despite booking - left high and dry at the airport. Took 2 weeks to obtain my refund after perusing it further through bank dispute. Kept being fobbed off by Wisecars. Avoid at all cost!
Tip for consumers:
Avoid this company. No car supplied and after 2 weeks being fobbed off by Wisecars, I reached out to my bank and filed a dispute and I’ve been advised that I will finally receive a refund soon! Very difficult company to actually deal with. Avoid!!!
Products used:
Car hire
Hello Hazel!
I believe I was able to identify your reservation.
We have refunded the reservation from our side and the bank dispute has not reached us yet. Please contact your bank to confirm you've received a refund.
I have asked our support team leaders to review if all our processes were properly followed. Thank you for the feedback.
Do not hesitate to contact us again.
Kind regards,
Rachel from Wisecars
What truly impressed me about Hrithu was their extensive knowledge of the car rental industry. They guided me through the online booking platform with ease, explaining the various options available, including vehicle models, pricing structures, and any additional services I might require. Their expertise was evident as they effortlessly addressed all my queries and concerns, providing clear and concise explanations.
Dear Magi,
Thank you so much for your glowing review of Hrithu! We greatly appreciate your kind words and are thrilled to hear that our extensive knowledge of the car rental industry made a positive impression on you. Our team takes pride in providing excellent customer service and ensuring that our clients have a seamless booking experience.
We understand that navigating the online booking platform can sometimes be overwhelming, which is why we strive to make it as user-friendly as possible. We're glad to know that our guidance helped you understand the various options available, including vehicle models, pricing structures, and additional services. Our goal is to empower our customers with the information they need to make informed decisions.
Addressing your queries and concerns is a top priority for us, and we're delighted that our team was able to provide clear and concise explanations.
Have a nice day!
Kind regards,
Rachel from Wisecars.
I searched car rental offers for my trip and it directed me to Wisecars website. There were many categories and lot of car providers so it was quite easy to find out the best deal for my needs. Prices were also very competitive. Overall the experience was awesome and will use them again.
Tip for consumers:
they have very supportive customer service and it is even available via whatsapp
Products used:
car rental
My travel plans changed at the last minute and I had to cancel my reservation. Granted, I called Wisecars more than 48 hours before my reservation. Customer service cancelled in moments, fully refunded. Confirmation emails received instantly. Whole process took less than 5 minutes.
Hello!
Thank you for sharing your experience with us! We understand that travel plans can change unexpectedly, and we're glad to hear that our customer service team was able to assist you promptly and efficiently.
At Wisecars, we strive to provide excellent customer service and make the reservation process as convenient as possible. We're pleased that our team was able to cancel your reservation quickly, issue a full refund, and promptly send you the necessary confirmation emails. We aim to make any necessary changes or cancellations hassle-free for our customers.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Rented a car in Denver. Price due at pickup was $89.71. My receipt at pickup was over $149. I was told to take it up with Wisecar directly. My credit card was charged over $171. Called Wisecar and got no help and no refund for overcharges. Stay away - You think you are getting a good deal but they overcharge you after the fact. Total scam company!
I easily found a wide selection of cars at competitive prices. The customer support team was attentive, and responsive, and provided valuable assistance throughout the booking process. When I arrived to pick up my rental, everything was well-organized and efficient. I highly recommend WiseCars for their professionalism, excellent service, and commitment to ensuring a seamless car rental experience.
Dear Noah,
It's wonderful to hear that you had a positive experience with us! The availability of a wide selection of cars at competitive prices is definitely a plus when it comes to finding the right rental vehicle. Efficiency and organization are key factors when it comes to the pick-up process, and it's great to know that we excelled in these areas.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Good service!
Wisecars is an excellent car rental company that I highly recommend to anyone in need of reliable transportation. From the moment I first contacted them, their team was incredibly helpful and professional. They went out of their way to answer all of my questions and make the rental process as smooth as possible.
Dear Kai,
Thank you for sharing your customer service experience with the community!
It's great to hear that your rental went smoothly and our team could assist you in regards to any queries.
Have a nice day!
Kind regards,
Rachel from Wisecars.
In June of 2022 I pre paid for my car on line, the original carge was 364.61. I was double charged for the rental. 786.56 was charged to my charged again.TOTAL of 1151.17 for my rental. I have called, emailed, have claim numbers, sent copies that were requested, jump through thier hoops with ZERO help in resolving this charge.Stay clear of this company Wisecars. They are a horrible rental company.They work with rental car lots and because it is a third party...you have no recourse. What I learned is keep scrooling and never click on Carwises ever again.
Tip for consumers:
Carwises Rental company is not a company I would ever refer to my friends or family
Dear Ronda,
We are sincerely sorry for the prolonged inconvenience you have experienced in resolving the overcharge issue with your rental in June 2022. Your frustration is completely understandable, and we deeply regret the challenges you've faced.
After thorough investigation, we have identified the overcharge for the rental upgrade, and a refund has been issued to your account. However, we regret to inform you that, as the insurance was not paid through us, our ability to address that aspect is limited.
We acknowledge your efforts in providing necessary details and we are genuinely sorry that it took longer than expected to reach a resolution. Your feedback is crucial to our ongoing efforts to enhance our services, and we assure you that we are actively working to improve our processes to avoid similar situations in the future.
We understand your frustration, and we genuinely apologize for any inconvenience caused during this process. If there are any further concerns or if there's anything else we can assist you with, please feel free to reach out. We appreciate your understanding and patience.
Kind regards,
Rachel from Wisecars
The contract phone didn't work to arrange the shuttle.
Had to hang around at the airport for an hour waiting to be picked up.
The motor on the car didn't run very well.
Credit card refund if deposit took a long time.
Dear Edmund,
We would like to sincerely apologize for the negative experience you had with us. I assure you this is not the standard Wisecars experience and we are very displeased to find out about this.
We would like to extend our sincere apologies for the negative experience you had with our partner's support phone service. We take such feedback very seriously and will be contacting our partner to ensure that all our customers can contact them easily and effectively to make any necessary changes to their shuttle time. It's disappointing to know that you had to wait around for an hour to be picked up. We apologize for the inconvenience this has caused you.
Please note that Wisecars is a car rental broker that offers car rental deals, Wisecars works with internationally recognized car rental brands, in this case Ace, we will contact Ace and address your concerns to them as well, regarding car engine not working. We try to make refunds to our customers as quickly as possible, but unfortunately, bank-to-bank transactions sometimes take longer than we would like.
I sincerely apologize for the inconvenience this has caused and hope we can do business in the future again.
We wish you a great day ahead.
Kind regards,
Rachel from Wisecars.
I will never do business with this company ever again. They will take your money and run, I had a delayed flight from SeaTac airport to Burbank 3519 because of inclement weather issues all planes were grounded and notified wisecars of this matter by phone and e-mail a few hours before the pickup deadline and forwarded my flight itinerary and they still insisted on charging me. I also found out Fox rental car the rental vendor never charged wisecars and yet wisecars still charged me the full rental price despite knowing the airlines policy for weather and grounding the planes was out of my hands. There are much better rental car companies out there and please as a consumer, Beware of their services….
Tip for consumers:
They will steal your money and will not refund, customer service is very poor
Products used:
Car rental services, never will I use this company or promote to anyone looking for a car rental company
Dear Chris,
Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you encountered during your rental car booking process.
As much as we want to accommodate your reservation in case of flight delay, the car rental company has a fixed grace period which we cannot change. It is also stated on the Fox Terms and Conditions you accepted during the booking process that if you fail to pick up the vehicle on time, your booking will be considered a No-Show and you are not eligible for a refund in this case.
Please note that the Fox agents do not have access to the billing information stated on the contract between Wisecars and Fox, not to mention that disclosing any contract details to other parties is strictly forbidden.
Unfortunately, is it hard to comment on this situation as I could not find your booking. Please reach out to support@wisecars.com for assistance.
Regards,
Rachel from Wisecars.
Wisecars exceeded my expectations in every way possible. Their website was easy to navigate, and I was able to find a great deal on a rental car for my trip. Their customer service team was friendly and knowledgeable, and they were able to answer all of my questions and provide valuable advice. When I needed to modify my reservation, the process was quick and straightforward, and I never felt like I was being charged hidden fees or costs. Overall, I was extremely impressed with Wisecars and would definitely use them again for any future car rental needs.
Dear Roman,
Thank you for sharing your Wisecars experience with us!
We're thrilled to hear our agents provided you with excellent assistance and can't wait to have you back the next time.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Gain trust and grow your business with customer reviews.
Dear Kert,
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our car rental service.
Kind regards,
Rachel from Wisecars