I had an awful experience with Wisecars where the customer services was also extremely unhelpful. First they screwed up my booking, where i had selected to collect the car from Heathrow and return at St Pancras. When i received the booking voucher 48 hours before the trip, i was surprised the returning location was changed to Heathrow. When i called in, the customer service just shared he wasn't able to change the booking and asked whether i wanted to cancel the booking. I had to call Enterprise to change the return location myself. The second surprise was upon car collection where Enterprise were pushing to take up their insurance as they would claim against me if anything happened and i would have to claim myself with Wisecars, which was not mentioned upfront during the booking process. The insurance coverage was also not sufficient for car's value. Although their policy stated i could cancel the insurance coverage any time up till collection, they didn't honor it when i called in to cancel the insurance coverage. In then end i had to pay an additional 560 ++ pounds to Enterprise for their insurance coverage, premium rental location fee & VAT. It was an extremely bad experience and i will recommend anyone to avoid renting through Wisecars in order not to have a bad experience at the start of your holiday.
Aucun véhicule fourni à San Diego malgré une réservation et un paiement d'avance.
Fox veut absolument vendre une assurance supplémentaire qui serait obligatoire en Californie (ce qui est faux), et qu'on a déjà avec la carte Visa Premier.
Le "service client" de Wisecars est parfaitement inopérant, ne défend pas ses clients, et devrait être rebaptisé "service de finalisation de l'arnaque", puisqu'il refuse même de rembourser l'avance (le e tribunal tranchera).
J'ai dû aussi dépenser 617 € supplémentaires pour louer un véhicule à un autre fournisseur.
Bref: Wisecars est un bandit de grand chemin: A FUIR ABSOLUMENT
Bonjour,
Merci de nous avoir contactés.
Nous sommes sincèrement désolés d’apprendre ce qui s’est passé et comprenons parfaitement à quel point cette situation a pu être frustrante. Nous regrettons profondément que votre location ne se soit pas déroulée comme prévu.
Chaque société de location de voitures applique ses propres exigences en matière d’assurance. Dans ce cas, Fox exige que les clients disposent des couvertures CDW et SLI pour louer un véhicule — soit en présentant une preuve de votre propre assurance, soit en les achetant sur place. Cette information figure dans les Conditions Générales du Fournisseur que vous avez acceptées lors de la réservation.
Si vous ne parvenez pas à récupérer la voiture en raison du non-respect des conditions générales, votre réservation sera considérée comme une non-présentation, conformément à notre politique.
Cordialement,
Rachel de Wisecars
Réservation payée, pas de voiture fournie, sous un prétexte fallacieux, et pas de remboursement: du grand art de l'arnaque en col blanc.
Fuyez...
Bonjour,
Merci de nous avoir contactés.
Nous sommes sincèrement désolés d’apprendre ce qui s’est passé et comprenons parfaitement à quel point cette situation a pu être frustrante. Nous regrettons profondément que votre location ne se soit pas déroulée comme prévu.
Chaque société de location de voitures applique ses propres exigences en matière d’assurance. Dans ce cas, Fox exige que les clients disposent des couvertures CDW et SLI pour louer un véhicule — soit en présentant une preuve de votre propre assurance, soit en les achetant sur place. Cette information figure dans les Conditions Générales du Fournisseur que vous avez acceptées lors de la réservation.
Si vous ne parvenez pas à récupérer la voiture en raison du non-respect des conditions générales, votre réservation sera considérée comme une non-présentation, conformément à notre politique.
Cordialement,
Rachel de Wisecars.
Absolutely awful experience with these cowboys. They accept my Revolut card to book the car and pay the deposit, then when I arrive at my destination they claim that they can't accept a "online banking institution" card and refuse to refund my money. The customer service agent was incredibly rude, refused to identify himself and was very unprofessional. I have had to chase this up several times to even get an update a week later. Book direct with the rental agencies and Avoid avoid avoid wisecars!
Dear David,
Thank you for your feedback, and we're sorry to hear about your experience.
Please note that Wisecars and the rental supplier are two separate companies with different accepted payment methods. When you make a booking through Wisecars, you're completing two distinct transactions: one with Wisecars and one with the supplier locally. It is not the same paying for a reservation online than leaving a security deposit for a rental car.
During the booking process, we provide the supplier’s terms and conditions, which outline the types of payment methods they accept. It’s important to review these to ensure the correct form of payment is presented at pick-up.
Booking directly with the supplier would not change these terms regarding acceptable payment methods, as the supplier will accept any card online but still require you to present a proper credit card to leave the security deposit. If the required documentation isn’t provided at the time of pick-up, it results in a No-Show, as outlined in their terms.
Thank you for your understanding.
Regards, Rachel from Wisecars.
I made a reservation for a car 3 months ahead. 3 weeks before the trip I received email with wording: "we are unable to guarantee the fulfillment of your reservation at this time... Unfortunately, despite our best efforts, we could not find a suitable alternative for you. However, we encourage you to try picking up the car as planned" and the suggestion that baffled me: "What You Can Do: Pick-Up Attempt: If vehicles become available when you arrive, please inquire with the counter staff. If for any reason you cannot use your existing reservation with the voucher, you may make a new reservation directly with them. Or call them." They basically suggested to show up with no reservation hoping that the car would magically appear. Of course I asked to return the money - they got a star for a quick reply. The money were refunded a week later. I will let you decide if you want to bet on going with the company with no guarantee to get a car and saving 20%, or stay with a big name to avoid my situation.
Dear Jane,
Thank you for your feedback.
We understand your frustration regarding the uncertainty of your reservation. The message you received was sent due to an internal issue we were experiencing with Thrifty and Dollar, where several reservations were canceled.
However, we want to clarify that not all reservations were impacted, which is why we encouraged you to proceed with the pick-up as there was a good chance your reservation would remain intact.
We appreciate your understanding as we navigated this situation, and we're glad that your refund was processed promptly. We value your feedback and hope to provide a better experience in the future.
Regards,
Rachel from Wisecars.
Wisecars est une arnaque et des voleurs! Service client impossible à avoir au téléphone, déplorable et incompétent! A eviter absolument!
J'ai prépaye un véhicule pour 375€ et arriver à l'agence partenaire, je ne pouvais pas la récupérer à cause d'une carte bancaire différente de celle de la réservation car voler juste avant le voyage…
Le conseiller m'a dit « t'inquiètes, pas de problème tant que tu as une autre carte à ton nom »
Maintenant c'est la guerre avec eux par échange de mails pour essayer de me faire rembourser!
Je ne céderai pas devant ces voleurs tant qu'ils ne m'auront pas remboursé!
Bonjour,
Merci d'avoir partagé votre expérience. Nous sommes désolés d'apprendre les difficultés que vous avez rencontrées et souhaitons clarifier notre politique afin d'éviter des problèmes similaires à l'avenir.
La carte utilisée pour la réservation n'est pas exigée au bureau de location; le fournisseur ne dispose d'aucune information sur la carte que vous avez utilisée pour le paiement en ligne avec Wisecars. Pour des raisons de sécurité et de vérification, nos fournisseurs exigent qu'une carte de crédit au nom du conducteur principal soit présentée lors du ramassage. Cette carte sert à effectuer un dépôt de garantie et à confirmer l'identité du locataire, garantissant ainsi la protection du véhicule.
Toutes ces informations sont indiquées à plusieurs reprises au cours du processus de réservation; nous faisons accepter aux clients nos termes et conditions et la politique de carte de crédit du fournisseur lors de la réservation, et nous envoyons également un e-mail vous rappelant que vous devez présenter une carte de crédit au nom du conducteur principal pour laisser le dépôt de garantie.
Malheureusement, si les documents requis et une carte de crédit au nom du conducteur principal ne sont pas présentés, l'agence de location considère la réservation comme une non-présentation et vous n'êtes pas éligible à un remboursement conformément à notre politique.
Salutations,
Rachel de Wisecars.
I rented a car online on wisecars. When I went to York car rental to pick up the car from Toronto Pearson airport, they said they would not give me a car because I did not have an international driver's license. I called and asked wisecars to refund my money. But they didn't refund my money. In Toronto, where I came as a tourist for 10 days, they are deceiving people with the lie of an international driver's license to take your money. When Alamo, national, budget, avis etc. There is no such problem in all other chains. I rented a car from Alamo and had no ıssues such as international license.
Dear Adnan,
Thank you for your feedback. We’re sorry to hear about the issues you faced with your rental.
We would like to clarify that the requirement for an international driver's license, if applicable, is clearly stated on the booking page and in the supplier's terms and conditions that are accepted before completing the reservation. These terms are outlined to ensure that customers are aware of all requirements before finalizing their booking. When you reported the issue, our agents attempted to assist by offering a new booking with the rental credits from that reservation. However, it seems you declined this option.
If you have any further concerns or need additional assistance, please contact our customer service team directly at support@wisecars.com. We’re here to help.
Regards,
Rachel from Wisecars.
This company and Fox Rent a Car left me stranded at Seatac airport at 12AM after flying from the east coast. Car company was out of cars and refused to refund my money because I was late. Literally trying to steal 392.00 from me. It's ok because I called my credit card to get it disputed. Only use these people at your own risk.
Dear Belinda,
Thank you for contacting us.
We apologize for the inconvenience you experienced. As per the terms and conditions agreed upon during the booking process, if you arrive past the rental company's grace period, the vehicle may no longer be available, and the reservation is classified as a No-Show. Consequently, we are unable to provide a refund in such cases.
The chargeback will also be disputed based on these terms. We highly recommend contacting our support team at support@wisecars.com for further assistance instead.
Thank you for your understanding.
Regards,
Rachel from Wisecars.
Was quoted a price that seemed to change.at pickup at thrifty no cars were available. Waited and waited and they give us suv we didn't order. They charged us $144.85 this was not the price that was quoted $128.98. When I called I asked what was the total bill. They could not tell me, and just gave a run around.
Dear John,
Thank you for sharing your feedback. We apologize for the inconvenience you experienced with your recent car rental. Your experience is not what we strive for, and we would like to address your concerns.
Firstly, we understand how frustrating it is to arrive and find no cars available, leading to an unplanned vehicle change. We aim to provide the vehicle you reserved, and we regret that this wasn't the case during your visit.
Regarding the pricing discrepancy, we apologize for any confusion. The difference in the quoted price and the final charge should have been clearly communicated to you. We will investigate this matter to understand why this happened and to prevent it from recurring.
For the billing inquiry, it’s essential that our customers receive clear and accurate information. We are sorry that you didn’t get the assistance you needed. We will address this with our team to improve our service.
To resolve this, please contact our customer service team at support@wisecars.com with your reservation details. We are committed to making this right for you.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Regards,
Rachel from Wisecars.
I spent hours trying to get my rental car and in the end was unable to get the car. I had to rent through another company. Wisecars would not refund my very large deposit using numerous excuses. They said I was a "no show " when I was very clearly there and even called them from the airport. Then they said my credit card was not a credit card because it didn't say Credit on the card. I provided numerous amounts of validation and they had an excuse for every single thing I provided. They robbed an old lady on a fixed income of $750. They do not deserve to be in business. There are many more bad reviews out there than good ones. Don't do it, you will not save any money
Dear Elva,
Thank you for reaching out to us.
I’m sorry to hear about your recent experience and the frustration it has caused. We have reviewed your case thoroughly, Thrifty has confirmed that the primary issue was due to insufficient funds on your credit card to cover the required deposit amount. Our policies require that sufficient funds be available on a credit card to secure the deposit. This policy is in place to ensure the security of the rental transaction.
Without the necessary funds, we are unable to proceed with the rental, as was the case here. Additionally, the inability to use alternative payment methods like tap, slide, or manual entry is due to the specific security and verification processes required by our rental partners. As a result of the insufficient funds, the reservation was marked as a No-Show. According to our Terms of Service, which were agreed upon during the booking process, this makes the reservation ineligible for a refund. We strive to make our policies clear to avoid such situations, and we regret any misunderstanding or inconvenience caused.
We appreciate your feedback, as it helps us improve our services and communication. Our goal is always to provide a seamless and satisfactory rental experience for all our customers. If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team directly at support@wisecars.com. We are here to help and will do our best to address any concerns you may have.
Regards,
Rachel from Wisecars.
Overview
Wisecars has a rating of 2.1 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wisecars most frequently mention credit card and rental company. Wisecars ranks 186th among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
When booking through Wisecars, modifications must be handled through the original booking platform as per the general policies we have with car rental suppliers. Since we work with live rates, availability can change, and a previous offer may no longer be available. We’re glad to hear that you were able to resolve the return location change directly with Enterprise.
Regarding insurance, each offer on our platform specifies whether it includes insurance in the rate. Any additional insurance requirements from the supplier can be found in the terms and conditions that are accepted during the booking process. We always encourage customers to review these details to ensure they meet their needs before completing a reservation.
If you need further assistance, please don’t hesitate to reach out to our support team at support@wisecars.com. We appreciate your feedback and will use it to improve our service.
Regards,
Rachel from wisecars.