Wisely

I've never had a problem with Wisely until I ran into a bunch of scammers who got a hold of my card info. I got paid today and they had to lock my card(due to scammers) until my new one arrives and then they said that I had to forward them some more verification BS in order to get my new card. My card got declined today at a Zaxby's restaurant but they were nice enough to give me my food for free and then once again at Wal-Mart. I furiously called Wisely's hotline number in the Wal-Mart parking lot asking wtf was going on and they said I could not use my current card until my new one arrives in the mailbox so they locked it themselves! Then they offered me a $24 shipping fee to get another new card faster when I just told them they already had two of them being sent in the mail! The main manager on duty was nice enough to unlock my card today and actually tried and help me take the remaining amount of money from the ATM but I have to call them back due to the fact the card wouldn't let me take out more than $400 today. I had $855 of my cash sitting in a card that I can't currently use all because they won't unlock my card until my new one arrives and once all of the verification bs clears and blah, blah, blah. What got my blood boiling was when they wanted to forward me some more verification links when I literally just told them I filled all of that out a few days ago so they probably didn't even bother going over my information. I've had Wisely for a year along with my job but because of this situation this will be the last time that I ever use them for direct deposits. I will definitely be going back into getting with a new credit union or an actual bank again.

I'm never using them again you put your money into savings and you only can put certain amount out even though it's your own money smh

You say something and they change your topic and they told you something else. I wouldn't recommend this card to anyone.

This place sucks wouldn't recommend for nobody to put there trust nor money in the hands of these scammers

They have had serious issues doing their job. It's standard practice for them to have negative attitudes that are counterproductive and showcase low character and display no interest in resolving my issue they created. I was locked out of my card July 3rd and haven't been able to access it since. I believe they set the record for dropped calls and excuses. They are very argumentative with to interrupt and speak over you and treat you like you have stole that money from their bank accounts they act like they have the right to punish you when you raise your tone and push for answers. He refused to cooperate when asking for supervisors and never complete a call or call back horrible horrible service I would never ever take a job again that uses their payroll I actually don't have my job anymore that uses their bank cards because I cannot fathom having to have one more paycheck on a card that I have to deal with wisely I have filed a complaint with a better Business bureau A Better Business bureau has contacted them and yet they're still no resolve I believe they think this is their money that they earned but I earned that paycheck it's my money it's my say over my card and I have absolutely no power to do anything I really feel that they need to be reprimanded and possibly fired every single person that didn't do anything but give me attitude over this matter because if I was their employer or the supervisor they would have been fired immediately in the United States we don't do that we don't mess with people's money that they earn we don't pass the buck and make excuses we get our jobs done quick and fast little talking and more action your people talk way too much argue way too much but what they need to do is be quiet and do their jobs that they get paid to do by our country the United States of America

My fiancé works for a company who uses ADP for payroll and pushes people to use the wisely card. He decided after months to get on board just to put a couple of hundred on there bi-weekly for easy access money. He got his Wisely account, set it up in ADP, was told it'd be two weeks to take effect, two weeks has passed, $200 shows as being deposited to his Wisely as per his pay stub but the money is not there. He has called his employer, ADP (Where he can't speak to a human being at all), and Wisley. Everyone points the finger at the other and no one can tell him where is money went. Is is possible he entered a wrong number? Maybe, but me being a 28-year payroll professional myself I would think that two week waiting period would be to pre-note test the account info to be sure THIS would not happen. Apparently not. Now, in my 28 years, you FIGURE OUT what went wrong for the "Employee" and don't just pass the buck. They can't tell him where it went if it might come back. All they tell him is wait 7-10 business days and if it doesn't come back to his account to "file a claim." No. NO! IF it is erroneously deposited to someone else's account, Wisely is obligated to retrieve it and return it to my fiancé's employer and/or ADP and the measures need to be taken with in reasonable time to get it corrected. Making him have to essentially jump through hoops to get his WAGES is probably a violation in some way of any given state's wage payment and collection law I'm sure. That fact that ADP/Wisely are telling him to just sit and wait for his money... FOUR DAYS BEFORE CHRISTMAS... without offering any help is UNACCEPTABLE. But, again me being a 28-year payroll professional I NEVER do business with ADP. They are the WOSRT and that certainly explains why Wisely is terrible too... they're ADP's product.

The worse card ever Jesus Christ soo much to get a direct deposit never works for me that 2 days ourly even I have it activate

Aggressive selling tactics, they're not on US App Store so u can't see reviews or manage subscription. BEWARE

My card was compromised after not even having in a full week, used it to pay my car insurance and my car note. Then got like 16 charges for $1.07. I called because obviously this was not me and the rep told me they'd send me a card. This was on 9/3/23 now it's 9/12/23 and no card. I called and the rep told me it's 7-10 business days BUT the 9/4/23 fell on a holiday (not that any of them actually live in America) and that I will get my card from the 14 to the 19th. That's 2 weeks business days or not! Now I have my entire paycheck sitting in an account with no access to my money because I need a physical card to even transfer MY MONEY! The rep said "ok no problem I can expedite it, starts typing away, then says "ok yes I can expedite it. That'll be $35. In a very sarcastic disgusting and deceitful manner. I spoke to 4 other reps asks to speak to an American was deceitfully put on hold to transfer me to one to then say they didn't have anyone, suggested to transfer me to a supervisor when the first weasel told me that he want an option. Then I get transferred to a none American supervisor that not only told me I'm not getting my card anytime soon but said that I can pay $35 to get one in 1 business day but will not be here until Thursday or Monday and today is Tuesday! I'm I overreacting?! THEN said I'd have to call to temporarily get my current card that's not active anymore unlocked to get SOME money out but that's I'd have to call and be with a rep while being by an ATM when they ask you for your whole life story before even getting to help you. Then I asked "ok can I ask to speak to an American rep then? And her answer "NO you can not, you will have to request a call back to speak to an American rep." So who the heck was the 3rd rep looking for when she claimed to be looking for my American rep?! So long story, I have starve until next Thursday to get my card or get robbed by an ATM trying to unlock my card temporarily and lose time from work. Fk this company! I'm reporting this the the BBB oh and wait, still have not gotten my funds reversed from when my card was compromised! So fk me I guess?

Please pay attention to the reviews. How hasn't this company been sued yet. Stealing ppl money. Wow

Wow tengo casi 2 meses que solicite una nueva tarjeta porque la anterior se me había perdido y tengo un dinero en fondo y no quieren depositarme en mi cuenta principal y tengo que esperar la tarjeta ya he llamado 50 veces esperando los famosos 10 días para que la tarjeta llegue y hasta el sol de hoy no llega, esto deberían de cerrarlo una mierda grandísima, creo que dándole 1 estrella sería mucho para el pésimo servicio que tienen.