WiselyReviews 275

They do not care. In addition to barely being able to speak or understand English, they REFUSE to send you to an American. They will be disrespectful and make accusations of racism and literally hang up on you. Excuse me, but demanding clear communication especially regarding finances is not only not racist, it only supports the claim that your English simply does not meet the required standards to conduct business. As I was writing this, they hung up on me again. I'm assuming inability to comprehend simple requests. DO NOT RECOMMEND

I lost my phone so I called to update my new phone # and email address they wouldn't do anything without me sending a copy of my W2 form or ss card and license. I explained I had my license but no card or W2.I could go to my employer or have employer call them to verify who I am that wasn't good enough they were very rude AND the fact that my colleague had her wallet stolen and they allowed her to change hers WITHOUT this protocol is extremely unethical I'm disgusted

Their customer service reps do not care about the customers and they hang up on you in the middle of conversations! I've been waiting 2 days to activate a card and it still isn't active? Like wtf?

9/1 They stole my money $900, I received a notification that money was getting taking out of my account at a Walgreens in another state, I have my card in hand at work. No way I will be able to drive to the next state over on the clock. This company told me no credit will be issued. I work hard for my money and I definitely didn't deserve to get my money taken from me. Great JOB WISELY I have a Big Voice and I definitely will let Everyone know what kinda Company you're running!

Dont ever bank with this company, lose your card multiple times they charge 6 dollars that payi g 6 dollars a day just to wait on the card and 30 for expedited, horrible customer service, don't give this company any business they dont deserve it at all

They claim that you have access to thousands of surcharge-free in network ATM's but then tell you that all ATM withdrawals are subject to a $3.50 fee. It's not even the ATM that is charging the fee, it's Wisely. Oh yeah and their customer service sucks too!

This service is trash and I would advise that everyone drops them in been trying for 2 weeks to get a new card to use the 500 dollar on my card been calling for a week and a half bud they are not one bit helpful they hang up on you, I'm pretty sure ford is the only reason there in business but yet they treat ford workers like $#*!, I give this company 0.1/10 stars and think checks would be better than these guys stealing your money and selling off your info
(DONT USE THESE GUYS THEY ARE A JOKE)

I got sucked into wisely as my job uses ADP. The fees are insane, the pending charges are pending for upwards of 10 days in an amount higher than the transaction itself. We are supposed to be paid "2 days early" and despite my settings confirming that I am eligible, I do not get my money any earlier than I did with my credit union. Additionally, I am extremely dissatisfied that I ACCIDENTALLY entered the wrong PIN number at the ATM and was charged a "$1.00 ATM decline fee" what?! Ridiculous.

I never recieved a card. All of the money I have is on this card. I have called three times now over the course of a month. After explaining that I still have not gotten a card from the company, verifying the address, and requesting that the card be expedited they want to charge me 30$ fee to expedite the card. When I expressed my feelings regarding the fee and asked for them to wave it due to their error(s) NOT sending me a CARD MULTIPLE TIMES I asked to be transferred to the supervisor. The rep hung up on me and never called back. I still have not recieved a card which means no money. Im so mad.

Very unprofessional no help for their customers when dealing with withdrawals from a bank (B OF A) b of a didn't notice dispense my husband $1000. 00 he has contacted both institutes got the Runaround

I messaged with some agents, then I had to call a number which I did, no answer, they gave me another number and AJ was my agent to this call, he was so rude I wanted to dispute a charge and he said "did you call them" I said I sent them emails and got no response he said well they have a number so call them and then he gave it to me and I asked so then do I call and if they don't answer I call back? He said yes and that that was it, I spent nearly 1 hour and 30 minutes to get a rude a$$ agent that literally did nothing to help LOL

This app is trash! It wont let you use certain pins for card. I spent 30 minutes going back and forth on app trying to log in, it kept saying no account found I go to make an account and it says account already exists. There are many ridiculous fees like I have to pay $5 just to put money on the card what a joke. May as well use cashapp, Venmo, or any of the many other apps out there.

I originally got this card because they said you get your direct deposit up to 2 days early. This was not really completely true. While the money did hit my account two days early, it did not clear so I could use it until Friday (my normal payday).

But my big issue is after I had used the card for well over 6 months. Out of no where they locked my card and my account and said that I need to confirm that I am over 18 years old (not sure why this was not done to begin with - but whatever). So they told me I need to submit two proofs of identity to them. SO I send my drivers license and passport. Which is what they told me would work. After 2 months my money is still being held and they will not unlock my account. They now tell me I need to submit my social security card along with another form of ID. I lost my social security card a long time ago and need the money now.

Beyond frustrated!

My card was locked after A WEEK of using. I called & they told me I needed to send proof of identification so I sent proof & my card is still locked! It's been nearly 2 WEEKS! Ive called several times and I'm told the same thing each time. "We don't have an update, call us again in 2 days." What is wrong with you wisely… horrible horrible horrible. I can't even use my money, absolutely ridiculous. When my card gets unlocked, I'm leaving. Horrible customer service.

My card somehow comes up missing (understandable) so I call wisely to see if I can get assistance in regards to how I can transfer my funds to another account, then... after the funds were transfered, I planned on ordering another wisely card. Instead, the foreigner I was speaking to, had chosen to freeze my account (with $347.00) still on it. I have to call back, to talk to another foreigner who issued me a new card. I pay the extra $35 plus $6 for something else... so altogether $41.00 to get it shipped overnight. Guess what?... 3 days later and no card. Can't get to my own hard-earned money. Im contacting law enforcement. Someone NEEDS TO INVESTIGATE THIS COMPANY.