Wisely

Wisely needs to be shut down. Their system lacks in every aspect. There costumer service is a joke. Most of the time money that they deposit is not accurate.

I was given this stupid card from a temporary agency when I got a job through them. I'm tired of being embarrassed when I try to use it and it's consistently denied. Went out with friends last night and wanted to buy a round, guess what? They ended up having to buy my drinks all night because this awful card never works when you need it to (like when trying to pay for anything). Declined transactions at the grocery store, gas station, etc. "Sorry kids, can't get your Happy Meal because grandma's card isn't working" (when I had plenty of money in my account). I'm consistently getting error messages and can't access my money, what a joke. They should be shut down. I was told I could use this card wherever Visa or MC are accepted. Really? On what planet? Worst customer service and product EVER! Do NOT subject yourself to constant embarrassment when you work hard for your money and can't gain access to your funds. RIDICULOUS!

An unauthorized charge of $19 costed me getting locked out of my account until my new card arrives. No money until then. My job suggested this service

NEVER GET A PAYCARD HERE, IT TAKES TWO WEEKS TO GET IT IN THE MAIL, AND UNLESS YOU ARE A FOREIGNER GOOD LUCK UNDERSTANDING A SINGLE WORD THEY SAY! ALOT OF HIDDEN FEES, MAJOR RIPOFF!

My card was compromised and fraudulently used but after contacting them and going through their process they decided my card wasn't used fraudulently used. I don't understand how they can determine this didn't happen when it did? Now I'm out my money and a criminal gets to keep whatever they purchased with my funds?
Ridiculous! If my employer didn't use this to pay out my tips I'd burn it!
Pretty worthless when you have to pay to transfer money to another debit card for a fee and keep the card locked at all times, a "feature "🤣
Clearly needed to protect us because the company sure won't.

I had a stop payment I needed to engage with three different operators at Wisely and the first two had misled me into believing that Wisely is only a Employee Support Company and that they were not The Bank that issues funds. However after researching on their own web site they clearly claim that they can stop payment by either the app or by calling the number on the back of the card. Neither were true. When I called the third time to inquire why Wisely does not fulfill their promises I was somewhat talked down to and run over by the Lady I spoke with by talk with zero effort to resolve this matter. Their is no way to leave a review since the metric isn't diviseable to the lowest I would rate this Company.

You cannot trust this service they provide incorrect information and will not help you fix the issues they've caused, they will spin you around to many supervisors and if you ask to speak to a manager they have to request it and there's a 24-48 hour call back time. I hate it these people are horrible, especially on the chat. Don't waste your time.

My card has been compromised two times in 6 months to no fault of my own but yet ADP and wisely chooses to punish their customers and hold the money for a month and a half 45 days before you get your money back then charge you $25 for you to get another replacement card in 3 days instead of 7 to 10 business days so how is this fair to their card holders I was biting my own business at home doing yard work get a notification at $300 of my money was spent at a Walgreens that I did not do and instead of them giving me my money they are holding it for 45 days for it investigation then charge me $25 to get a replacement card so I can have access to the money that was not stolen this company is has very poor customer service and this is the way they treat their customers after their money was stolen is to hold their money even longer this is a horrible company and once I get my money back I will never ever use ADP or wisely again

I just learned today that if u even MENTION the word missing or any word inferring such, then they AUTOMATICALLY lock not only your card but your account as well! No in person withdrawals. No direct withdrawal payments on bills you may have set up! Even if u specifically ask to not report it missing. And the waiting period for the new card? 10 F-ing business days! 🤬🏽 immediately decided to end service with this "bank"!

If there is any decision in your life that?
You want to make sure it's a good.Please do not ever get this card. Wisely is not a bank. It takes 6 months for a dispute(in which even if you were scammed you WILL lose.) Customer service is horrible. You get your pay a day early not 2. I've had wisely steal from me, and they've let scammers steal from me. You will wait a month for your card and you will be told you'll get a digital card but you won't so you'll just be broke for a month. You cannot buy any type of lottery or pay at a car rental. Also, the card cannot be linked to venmo, PayPal, Facebook, or anything else for that matter.
If you value yourself and your money DO NOT get Wisely.

I transferred money from my Wisely account to another bank account. I paid the extra $3 to have it immediate. Here we are 10 days later and the money was taken out of my Wisely account and NEVER deposited into my other bank. I have called everyday and they tell me it will take 1-2 business days. They are flat out lying because it has been 10 days and still no money! They are stealing peoples money! That is against the law! I will never use Wisely again, and I will tell everyone I know how terrible of an experience this has been!

My card has been fraudulently used and claiming that they did their investigation and they say that it was not. Were talking almost $1,000 that they're not going to give me it back it's lawyer time and they making me give a rating or it would be zero

This is thee worst bank possible to try and get a refund from. It's my money I worked for it. Give me my money back. It taking more than 2 weeks for a dispute to process? I've never heard of that! And I've never had a problem with Wells Fargo.

I was forced to use Wisely through my work and I am very unhappy with them! I had numerous unauthorized purchases on my account and after reporting them, paying extra to have a card shipped immediately, and then after many follow-up phone calls, I received a letter stating that they were not going to reimburse me a dime. I don't use the card for very many things so they are obviously not my doing so now I have to dispute it and hopefully get my money back. They weren't doing their job and now I am forced to do it for them. Stay away from Wisely!

This card company will decline almost all purchases. Then they blame the vendors or apps. They never take the blame when it's on their side. You can never talk to anyone in English. (DO NOT TRUST) this card company. I will never refer this company to anyone ever.

They blocked my account for no reason and every time when I call to support they ask wait 1-2 business days for check my documents. But I already got salary on this card why they didn't check everything before I got money. Looks unprofessional!

I have not been able to access my account online since receiving and called wisely support multiple times throughout the month to alleviate this issue with zero success. I have had to interview the customer support agents and use my own analytical and critical thinking skills to figure out the appropriate questions about their procedures to gather information from them to find my own solution. This should be the opposite way around. I will be so happy when AI finally replaces these useless jobs.

They sent a new card to an 2 year old address and was never activated. I started a new job and choose them and they put my pay on the card I never received. Then to get a new card I had to share my identification to get them the authenticate who I was and confirm my new address. One week later they still haven't authorized to send me a new card. They keep telling me to call back to check. DO NOT choose this company for a pay card.

I recommend you guys never to use wisely first.My cards got stolen and one of them was Wisely cart.I called the representative.She was on the phone with me.As the person was sliding my card she stopped one of the transactions But the first transaction she couldn't stop so she put it in the dispute on the February 27th and it is now. April third okay they close my My case on March 8th. I'm waiting for paperwork to send them back. They closed it before they've. I've received the paperwork, so I'll call them on the phone. And they're set to send the paperwork out. I talk to the supervisor the supervisor was supposed to reopen the case., this is April 8th, I've been going to this since then.the case was nevetreopen hey reopened the end. Didn't mind you. I have a officer on the case on arrest with me and everything and they're still saying this was not fraudulent.its just bull shot there feeding me there taking my jard earned money to. Do not ever use wisely ever because they are just much as thieves as the person who stolen my money in the first place if your money was stolen off wisely card you would not get you money back they suck

I've been with wisely for almost 4 years and never had a problem with them. I set up a new deposit and some how my account number is now completely different then what it was last week. I've been fighting to get my deposit all day and all I'm getting is instructions on how I can fix their mistake. Absolutely ridiculous!

Money has been debit from my account in several instances when I asked to speak with supervisor, manger, etc, They ask why-o, again, refusing to transfer the call. Money debit from account twice after verified to recipenyt on bill was paid and received the first time. Told my account has a locked and transactions were not clearing. WHen That is not true, because checked after each transaction. Because of the issues with near $10,000 im concerned! FDIC Complaint

Made me wait from Dec. 13 till Jan. 2 to get my card to get my wages and had to give them 34 dollars to get it when I did and then fussed at me cause I thought I deserved a refund. Mt fault there site won't work. Just wanna argue with ya. Won't never use this card again. Strongly encourage no one else do

I waited 40 minutes just to get answered by a lady she helped me midway and rudely hanged up on me I did not appreciate that at all ridiculous!, So I called again and someone by the name Gina helped me she was very kind and helpful she made my day. Giving this company 5 stars for Gina.