Wisely

No one ever speaks good English! They don't ever know anything! Idiots! I asked to be transferred then Lisa put me on hold just to pick up the call again. Once I asked if she was the same person she hung up on me! I hate calling Wisely! Never helped me with anything...

Great dinner as normal but exceptional service from Brendan Downer who was informative and expeditious with drinks for the ladies! Huge thanks for a great time!

These Wisely people can know their ATM didn't dispense cash and will not give you back your money. I feel it is important for anyone banking with them to consider switching cuz they can know your hurting for cash like many people and not even offer to assist u as their customers meeting their deadline of 45 to 90 days. Be careful if you want your check

I am so very unhappy with wisely. I currently have an entire paycheck of $2700 sitting on a debit card that I can't access. I don't understand why you have to have a debit card to be able to pull your money out of this fake bank. And that you can't transfer from bank account to bank account. Because the first debit card they sent me never arrived… I'm beginning to wonder if they ever sent it… And the second one hasn't arrived yet I literally have no access to my money. So let the overdraft start because there's literally nothing I can do to get my money at this point except to hope that the second debit card decides to arrive. They are useless in customer service. They tell you the same thing over and over once I can pull my money out of this debit card… If I'm ever able to m…I will never use wisely again!

Do not, under any circumstances, get this card. I had fraud on it, called and changed the debit card and account number, and within a week, there was fraud on it again. The customer service rep suggested it wasn't fraud, but my own purchases that I may have forgotten. Are you kidding me? He was super argumentative. Absolutely horrific experience.

This company is a joke, let an ATM remove funds from your account and try and get this company to do anything! They literally have $460 of my money and keep telling me it could be 45 to 90 days before I receive my money back! I live paycheck to paycheck, and my bills won't wait 45 to 90 days!

I haven't used the card since 2021 for payroll deposits and the last deposit of any$ was my 2022 tax refund. Since then I have sporadically withdrawn funds. Today I visited their webpage and after imputing login info I was asked to confirm via email or text. This was impossible as both my phone # and email has been changed.
As well as the window for choosing which verification option would not scroll leaving a cancel button covering the option buttons...thus, the only option I had was to cancel.
Called customer service and was asked date of last transaction...told the guy that it was months ago, and as they don't issue paper account statements as well as my inability to access my account on line I had no idea of the exact date! So I was told I would have to send them.a photo of my photo I.D. to confirm identity.
I suggest they do like my bank and ask security questions I.e. " name of my first pet" etc. as this would simplify this process...but to no avail. So it's "aloha o'e " wisely. C.B.3

I had just got paid an i made 3 transfers to my bank $100 $166 an $84. I got them all except for the 84$. For 2 or 3 weeks straight they took my threw hell for me to get my own 84$ back. So i got tired of hearing the s a thing an filed a dispute 2 weeks later today i get the dispute letter saying no fraud was detected an i will not be paid? Even thou i have recorded calls and text messages on there site. Telling me my 84$ transfer hasn't been processed yet an will be paid in 2 or 3 days an it never came. Now the tranfer mysteriously supposed to have went threw? Wisley crooks

My account got hack on 08/31/2023, did the dispute right away, and still waiting for the money to be put back into my account. Already called 5 times, and always get the same answer: "We are working on it, and it can take up to 90 days to resolve". I use this bank just to put some money aside, BIG MISTAKE! I did have the same issues with my regular bank, and the first thing they do is put your money back into the account while the investigation is conducted. But these people at Wisely just don't care.

The customer service is so unprofessional they can barely help you you can't move your money the system down for whatever reason and you can't fund out why I've been calling for 4 hours and haven't spoken to anyone I'm over canceling this as soon as possible

The fact they have me sending in verification to change my phone number is ridiculous the way you can pick which documents to send in just for my card to still be locked two weeks later and the lady on the phone said one of them has to be my social when you can pick the way to verify it's you this card is garbage customer service garbage would not recommend

Wisely bank sucks! Because of my job they only pay through ADP wisely so long story short, they closed my account because of an upgrade that I did not approve. Customer service said they can't do anything and I can't ever make a new account with them. But they made sure to say "thank you for choosing Wisley and have a great day" before hanging up. Ya okay Wisley... SMH in ANGER!

There customer service staff is absolutely horrible they have no clue what's going on and very rude I had direct deposit thru them and had my card stolen when calling to fix the issue got 3 different stories one rep screamed at me I will never use them and I'm requesting my employer to change companies they suck

I've been hacked twice! I have to use this company because I'm a caregiver and this agency uses wisely. I've been working and getting paid for almost 3 months. I'm not getting paid what I'm supposed to get paid. I've called them a number of times and was treated like an idiot. If you don't have to use this company don't! I'm ready to pull my hair out.

I opened a wisely card through ADP as I was intrigued by the "Paid up to 2 days early" option but never deposited any money or linked my accounts as it was easier to just use my bank. Nonetheless, the account remained opened as I considered using it in the future. Fast forward a year later, I receive an email from Wisely stating that I had two purchases that were declined due to insufficient funds. This was news to me as I never even used the card which means my account was hacked. I have not seen anything in regard to a security breach however I'm certain other members have been impacted as again I never used the card...anywhere! The card literally never left my home and was in the envelope I received it. I ended up closing my account however who knows what damage has been done in regard to my personal information. Listen to the other reviewers that were unfortunately scammed and have lost money-stay away!

Do not try to pay bills! Absolutely will regret it. Worst experience I have ever encountered. On app says bill was paid however the biller has no confirmation of receiving. Bill is now late and now I'm receiving a disconnect notice. Absolutely worst way to pay any bill. I will never use again. Lesson learned!

Worst customer service ever. No solutions! I've waited six hours so far for the money to go from ADP to wisely card! Still hasn't happened. So ADP shows I got paid and yet no money on my card! I need that money today. Called them and some person in India answered and I couldn't understand them and eventually I finally heard her say that my pay would be on the card in three hours. That was three hours ago and still nothing!
Worst company ever! I can't believe ADP works with these jokers!

I activated my card and attempted to buy something from Amazon, but it wouldn't let me. I talked to a customer service rep and they said I needed to upgrade my card for online transactions (which was a lie). I do the process of upgrading my card, taking a picture of my ID and myself, and the next day, I got an email alerting me that my account would be terminated in 30 days, as they could not verify my identity. After talking to another rep over the phone, they just repeated what the email said verbatim.

I have used my Exceed Money Network paycard to receive my tax refund via direct deposit for the
Last two years. Everything was exactly how it should have been, "smooth sailing", if the IRS said it was deposited
The money was available right then. But this year I decided to use my Wisely pay card
Huge mistake my refund was direct deposited yesterday and my Wisely cust
Service reps cant even see it as a pending deposit. I asked a supervisor how this
Could happen & he stated since its just a payroll card it takes longer for bigger deposits
To actually get to the account. Dont use it for tax refunds all it does is cause unnecessary stress.

Do not ever get a wisely card they will steal your money or freeze your account. I have sent in my documents and it is pass the days that they have to process it I hate this company so much I wouldn't even work for them nor a employer that offer wisely card a a form of direct deposit

I cancelled my card because of unauthorized charge trying to be made, and they still make a payment 4 days after being cancelled. This is unacceptable, and I still have no access to my funds until the new card comes in the mail. FYI. The charge was not authorized with auto pay. Gave 1 star only because you have to give something to post a review.

I was to receive a sign on bonus, itvwas over 10k. Wisely rejected the funds and it took 4 days to return the money to the originator. They asked for all my identification documents and proof from my employer that thise funds were mine, so when it was deposited again it would go through. It was rejected again! They should not outsource to another country, it's terrible.

I called to ask a question about their bill pay option and the rep shut my card off and is holding my money hostage. I have to send in my license and SS card by download to get my card turned back on. As soon as it is ready and fixed I am cancelling this service. Already shut the deposit off.