Wisely

They will steal your money & act like you are clueless as to where it went. They have stolen thousands of their customers money. I don't see why or how the FBI isn't involved yet.

This online banking is very un professional the do not give proper information.they have no resolution prosses they only Give programmed answer With no concern for the customer And if you have a problem with a service they will tell you what they're going To do Instead of finding a solution to fix the problem All of their guarantees and assurances on their policies as far as customer service and quick help regarding the service is not true this is a horrible service

Lost my card. Called them about it but told them that I need to keep it so that I can keep my account to pay my bills. They canceled my car went through 3 days after paying $35 to renew my card. These people only want your money. Please be smart and get a check or go through a legitimate bank. SMH

This service is trash and I would advise that everyone drops them in been trying for 2 weeks to get a new card to use the 500 dollar on my card been calling for a week and a half bud they are not one bit helpful they hang up on you, I'm pretty sure ford is the only reason there in business but yet they treat ford workers like $#*!, I give this company 0.1/10 stars and think checks would be better than these guys stealing your money and selling off your info
(DONT USE THESE GUYS THEY ARE A JOKE)

My card got red flaged without me ever agreeing to it. They were so rude on the phone they were practically yelling at me on the phone. Never get a card through wisley when I get my card back I'm immediately canceling it and getting a different card. I'm seriously so pissed.

Infuriating! They decline any purchase that come from out of state, even trusted online services (like my health insurance). They say they are fixing things but they don't. Their customer service constantly hangs up on you. DO NOT USE IF YOU WANT TO BE ABLE TO USE YOUR MONEY! These guys obviously don't understand contemporary banking. Zero stars is what they deserve. Booooooooo!

Well on 9/22/23 I had $1,400 taken from myWisely account fraudulently. I've been waiting on the correspondence letter I have to sign and send back with 10 days… today is 10/23/23 still no letter! But I did see another review on here a guy said he contacted ADP the company that owns Wisely through facebook and sent them a message, so I took a chance and did the same thing. And I promise you guys a rep from ADP sent a message back within a hour and asked for my Full Name and last 4 of my account. That was at 8am this morning now it's 1pm(same day) I just checked my acct and have the FULL $1,400 credit back into my acct. Don't waste your time talking to those foreigners at Wisely customer service that don't care! Contact ADP on Facebook messenger and you will have no worries. I hope this review will help everyone on here like the previous guy's review helped me!

I hope this letter finds you well. I am writing to express my concerns and dissatisfaction with the services provided by Wisely Bank.

I have been a customer with Wisely Bank for [duration] and, unfortunately, my experience has been far from satisfactory. While I initially chose your bank with the expectation of receiving reliable and efficient financial services, my encounters with your institution have been consistently disappointing for the following reasons:

1. Bad customer service
2. Waiting 10 weeks for new card
3. Employees Cant understand my concerns

I have attempted to address these issues with the bank through [mention any communication or complaints you've made], but I have not received a resolution or satisfactory response. I believe that the level of service and professionalism I have encountered falls well below the standards I would expect from a financial institution.

I kindly request that you review my concerns and take the necessary steps to improve the quality of service provided by Wisely Bank. As a loyal customer, I believe that it is in the bank's best interest to address these issues and work towards enhancing customer satisfaction.

I would appreciate the opportunity to discuss these matters further with someone who can provide solutions and guidance on how to improve my banking experience. Please feel free to contact me

Thank you for your attention to this matter, and I hope to see positive changes in the future of Wisely Bank.

Call to have help changing address on the card I have. When said supervisor was talking with me he made it a point to read my phone number back to me in case of a disconnect. And we were but did he call back No the jackass says my card is lost I don't know this until I go to fuel my vehicle. When I called back to ask what's wrong I was told what Aarin did claim my card lost. I did not authorize this nowhere did I say call it lost. But Aarin thought to me that's were the problem lies. So I was told to call back today to get a tracking number I at least desirve this I was charge 24 bucks to have one sent. The person at the help couldn't give me one because it hasn't been made or sent. Shame on you people.
Sincerely to the idiot employees that lied to me through this process.
Neal Huggins
My next heading won't be to you but to the banking AUDITORS.
Neal Huggins

I never recieved a card. All of the money I have is on this card. I have called three times now over the course of a month. After explaining that I still have not gotten a card from the company, verifying the address, and requesting that the card be expedited they want to charge me 30$ fee to expedite the card. When I expressed my feelings regarding the fee and asked for them to wave it due to their error(s) NOT sending me a CARD MULTIPLE TIMES I asked to be transferred to the supervisor. The rep hung up on me and never called back. I still have not recieved a card which means no money. Im so mad.

This bank or whatever to call it. Is TERRIBLE. Your questions never get answered, they change the policy by person you're speaking to, they don't let you speak, they place you on hold before even verifying your account, they eat while talking as if you can even hear them (they sit VERY CLOSE & it's VERY loud), they hold deposits per basis, they don't process disputes, they'll lock your card and prohibit transactions if you're more than 50miles from your home. Just get you a real bank account. It's not worth it.

IF BY ALL MEANS, DO NOT USE THIS COMPANY FOR ANYTHING. NO ON CAN ANSWER ANY QUESTION THAT YOU MAY HAVE. THEY'LL SUSPEND YOUR CARD FOR 7-10 BUSINESS DAYS WITH NO ACCESS UNTIL THEN. EVERYTHING WITH THEM CONSIST OF DAYS. NOBODY SPEAKS ENGLISH & UNDERSTANDS WHICH MAKES THINGS HARDER THEN NEED BE. I HATE THEIR SERVICE & EVERYTHING ABOUT THEM. STAY AWAY FROM WISELY IF YOU CAN. I DIDN'T WANT TO GIVE THAT STAR

These people don't have an ounce of professionalism or courtesy. They constantly interrupt, don't listen to anything, and seem not to understand their job is to (LISTEN) to customers concern or help needs INSTEAD they over talk you, blatantly ignore your questions & then ask youba question but start talking over your answer and direct you to what they want. Aside from that, the basic comprehension motor skills is missing.

Wisely will hold your money hostage if you lose your card they won't issue a virtual card and be rude with you when you ask questions my kids and I slept on the streets because of it!

I had to file a dispute bc for some reason my card kept getting charged for Playstation. Within doing so my card had to be blocked. First the app wouldn't let me update my address.so i had to upload my ID. NO change was made I called again still no changes.I was told they never got the ID uploaded.uploaded it again still no changes.after the fourth time and having to speak with a manager it was finally changed.after that I ordered it to be extradited 24$ was the cost. They charged my card and promised it would be sent 2days later.still no card.when I called back I was told it would take another 3 days which is really normal delivery.and charged 24$ for nothing yet still no card. I was even given a fake tracking number.I advise you to never deal with this co

My funds was withdrawn from myWisely account at a ATM and I had no knowledge of it. After reading these reviews I believe it was an inside job. Please be aware.

9/1 They stole my money $900, I received a notification that money was getting taking out of my account at a Walgreens in another state, I have my card in hand at work. No way I will be able to drive to the next state over on the clock. This company told me no credit will be issued. I work hard for my money and I definitely didn't deserve to get my money taken from me. Great JOB WISELY I have a Big Voice and I definitely will let Everyone know what kinda Company you're running!

Evertime I call they same stuff is said send id etc I've done that several times I never had a problem until 2 months ago now its mental stress trying to get them to do they jobs if my stuff is not resolve by Friday I am going to smalls claim court this is a mess

A chat person told me I had to upgrade my card when I wasn't able to use it only to then find out I was typing in the wrong numbers. I upgraded it by that point and after a few weeks my account is closed without warning. My money was still on it so during the panic I texted three chat assistants who all said it was my fault for failing the verification test needed to upgrade my card despite me telling them that's what I was told to do. They then tell me they can not specify what went wrong and just to know that it went wrong and I could never access or open an account again. The first two rudely ended the chat after saying their piece and the third directed me to the customer service line. I called them and Veronica comes to the line saying the same thing which obviously doesn't help so being desperate I asked to plead my case to someone higher. Only for her to put me on hold for ten minutes, pretend to be a higher person in charge and accidentally let her name slip out! Bad customer service doesn't even scratch the surface and to have my account closed from listening to what a chat assistant told me in the first place without any compensation is ridiculous. I'd sue but wouldn't even know where it would be directed to!

I use this card through my company and been using them for over 2 years. They had a glitch on their app where you could use your finger to log in and it completely locked my card. No for some reason they won't documentation and a pay stub to unlock my card. I have greatly obliged and sending my information. But guess what it ain't good enough. By the way the people that are managing your money on this card is not even in you're the United States, they answer the phone in the Philippines. Anyway I have over $1,000 on my card and cannot get it. My card was unlocked for 2 days and then all of a sudden boom it's locked again. This is the worst company I have ever dealt with in my life, so now for me to get my money I guess I'm going to have to get a lawyer and sue them. Please do not use this company. If you need a card a pay card let me know and I will buy you one as long as you don't use this company wisely. I have been embarrassed humiliated hung up on talk to like a dog, called a liar and everything else in the past 4 days. I'm warning you guys do not use wisely pay card. And I will definitely go to my HD department Monday morning and tell them how I've been treated and hopefully my company will not use wisely anymore. This is the worst card and company by 4 I have dealt with since I've been alive. Do not use!

It is the most inconvenient card I have ever possessed why do I have to alert you of my travel plans this card is awful customer svc awful declined because I did not tell wisely I was leaving my state who are you wisely my mother?

These guys I called and told them to put a temp hold on my card so I can find it instead they put it on permanent hold can not access my remaining money then they want to charge 30 to rush a new card on their screw up if they don't speak English don't go through any company like this completely screwed me for the week hopefully I can get direct deposit changed before Thursday or I loose my Jeep and can't get to work keep it American don't deal with these guys

Dumbest Service Terrible Customer Service Can't Login If You Forget Your Information Because They Wont Give It To You In Email. Waited 3 Plus Weeks For A Replacement Card Which They Charged $6 For And Sent To The Wrong Address! Had To Wait Another 7-10 Business Days Just To Receive It & I'm Still Waiting On My Money! Highly Disappointed DO NOT RECOMMEND