Working Class Heroes

Used this company for the first time. I was able to find the exact item I needed and at a fair price. Ordering was straight forward and delivered quickly. I was a little nervous trying a new site but it was a positive shopping experience and I shall definitely use again.

This company are disabling comments on Facebook, deleting all bad feedback and blocking accounts who post bad feedback, because so many people are complaining they're not refunding them after returning items, or they're not posting them at all then ignoring people's messages asking where they are. I'm at 1 month and counting now, they're refusing to refund me, ignoring all my emails and I'm £380 out of pocket. They are claiming the courier they paid for 'lost' my parcel and instead of tracking the package are refusing to refund me. I will keep posting til you refund me! I can't believe the morals of this company. Please avoid buying from them. Buy direct!

Refused to assist with a refund, refused to provide customer services telephone number, refused to provide details on how to make a formal complaint. I required assistance with a refund due to a returned item. Employee dealing with the emails were obstructive, unhelpful, unsympathetic. Due to not being able to advance passed email communication and find someone that is prepared to help, I have now lost £85. I will definitely not use this company again, and would not recommend. I'm sure they are fine until you require any assistance with a purchase or refund.

Great experience, the coat was a great price, fantastic quality and arrived very quickly. Unfortunately I had to return it as it was a little too small for my son. My only criticism is that there was no return label.

Very good. Glad to find a great UK stockist of the particular brand I was looking for. I wasn't just looking for an online supplier, only. P & P very reasonable I think compared to other places. Plenty of payment options. Speedy service. Yep I d use again. Like the choices the store have so they obviously have good buyers!

Was intrigued when I came across your website, and then discovered the perfect backpack for my husband's birthday. It came in speedy time and I was so happy with the whole process - huge huge thanks. Would and will recommend!

Found the item I wanted at a significantly lower price than anywhere else. Pleasantly surprised to see that this didn't come at the expense of customer experience. Recommended.

The WCH site offered the product I wanted at a good price. Delivery was quick and I am happy with my purchase. Delivery was via DHL and although they did deliver on time, the tracking was quite vague so I wasn't sure when it was going to arrive until the day itself.

I've a lot of time for WCH, the shop and vibe of what they are growing. The staff are great folk. I like their credit scheme and I will certainly continue to support WCH when I can. Much respect.

I love the Hokas btw, I might look to purchase the grey/green later into the year.

Awful. My order was two days late getting to the DHL depo in Swindon, this is after I paid £5.99 for next day delivery, to add insult to injury, DHL then tried three times to deliver the package without success, could not find my house (idiots) I then decided to drive to the DHL depo to collect the package. I am out of pocket. And I lay this at the door of Working Class Hero's, perhaps they can reimburse the 5.99, my petrol driving to Swindon and back and a day lost of my Consultancy Business.

My experience was very good indeed, however there are scammers out there that clone genuine websites and trick you... So.if u are unsure then telephone them first.

Ordered a Burghaus hoody and it arrived quickly and very satisfied with the hoody. I'd never heard of Working class heroes and googled searching for a hoody and shopping and this was listed. Very happy and will most definitely shop there again. Thanks

Item ordered, despatched and received impeccably package, earlier than scheduled. Exactly what you need at Christmas. Brilliant service and lovely product.

The Arc'teryx Kynite AR hoody was discounted and got those reward points, great disount at the end, shipped the same day for free, received in two days.
One more thing - the Cerium jacket I bought earlier came with cut on the back, only after 60 days I noticed that (it was the summer when I got it, removed the tags) and WCH (Emma) replaced it with no problem at all - you have to appreciate that!

Good reduced price, colour accurate, very fast delivery, website could be a bit better when going from google, kind of went in circles a few times lol

Still nothing received and PayPal dispute logged unfortunately 20 days for a decision in which I'm sure it'll be in my favour as it's been 17 days but working class heroes still refuse to help even though they can contact Royal Mail and claim … I'll update daily though

I opted for the medium Gramicci Poncho and it's still rather long on my 5ft 5inches frame. That said, it covers well and would accommodate a rucksack underneath without loosing any relative coverage. I love the material used and it doesn't feel at all sticky in the weather of late, ( Warm and humid days). My only grumble is that the item housed in it's own pocket/come holder, is still a little too heavy and chunky. My wife went for the Rainkiss equivalent and that is much more manageable. The weight was mentioned in the original add but I would question it's accuracy. Overall it is a very effective rain cover and would not look out of place at any outdoors event come the British weather.

Great value for great quality brands for husband xmas pressies. I got a couple of extra bonus gifts for him, as they were on offer. Speedy delivery. Will be shopping again!

I had no problems at all with ordering fom this company. Delivery was quick and shoes were great. Sadly they didnt fit me properely and I had to return them. Return was straight forward and dealt with speedily. No complaints what so ever just good service

Flawless. They curate a great selection of products, the service is spot on, and always get warm fuzzy feelings dealing with a quality independent store and not a big faceless box shifter

I was looking the Patagonia torrentshell 3l jacket and this was by far the best price, for a brilliant jacket! Ordered on the Friday and paid a extra for Saturday delivery and it was delivered as expected. Would definitely recommend and will use again

My son wanted a Carthartt Shirt but I couldn't find it anywhere. Searched and WCH appeared, had no time to really look at the site as I wanted to get this Christmas present ordered and delivered in time.
Delivery was prompt and the quality is gorgeous. I will definitely use WCH again in the future.

I ordered a product on Friday, and paid extra for next day, Saturday delivery, DPD messed up and did not deliver the item until the following Tuesday, this negates the cost of paying for next day if carriers ignore the direction. The product and service from WCH was fine

First time ordering from this site. Great site with lots of good quality products. My parcel arrived so quickly and very happy with my overall experience. Deffo will be shopping again