• Working Class Heroes

Working Class Heroes

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Overview

Working Class Heroes has a rating of 4.8 stars from 2,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Working Class Heroes most frequently mention quick delivery, great service, and next day. Working Class Heroes ranks 15th among Skateboarding sites.

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Positive reviews (last 12 months): 96.2%
Positive
153
Neutral
2
Negative
4
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How would you rate Working Class Heroes?
Top Positive Review

“Great!”

Toby G.
9/27/24

Wasn't sure as never heard of the site but was exceptionally, great price for some Carhart jeans, perfect condition, great delivery and full refund when I returned (as they were too big for me), would happily use again!

Top Critical Review

“DO NOT BUY FROM THIS SITE”

Alla D.
2/3/24

I recently experienced a disappointing issue with an online purchase from this store. Despite a successful transaction of approximately £25, which was debited from my account, the store notified me that my payment was declined. Despite multiple attempts to resolve this issue through their customer service, my requests for assistance and for them to reach out to their merchant were met with silence. It has been over two weeks without any resolution. Based on this experience, I cannot recommend shopping with them.

Reviews (2,164)

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Thumbnail of user hopkirkz
Hopkirk Z.
1 review
0 helpful votes
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December 9th, 2016
Verified purchase

I am 72 so not the customer you would expect to be shopping hear.
Found them by accident on the web looking for a pair of The North Face slippers.
Service was that good I ended up going back and buying my wife a pair.
In particular I liked the " how it all began " enclosure. Sent with the goods.
No southern firm would dare to send that out to a customer!
Good luck to them.

Thumbnail of user victoriac1220
GB
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

Great selection of Carhartt tees - found the one I was looking for also for a very good price, arrived quickly. Perfect thank you

Tip for consumers:
Very easy to use - good stock of all makes, good price and delivered quickly.

Products used:
Carharrt tee $#*!

Service
Value
Shipping
Quality
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Jayne M.
1 review
0 helpful votes
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December 27th, 2016
Verified purchase

I came across your website when a retailer had sold out of the item I required. The item was on Amazon but was being retailed for £20 more. The delivery and price were met and above my expectations. Especially during the week leading up to Christmas.
Thank you.

Thumbnail of user willo132
GB
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Staff were friendly when I picked up my package and the goods were exactly as described. Brilliant service

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Nesta N.
1 review
0 helpful votes
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February 14th, 2017
Verified purchase

I didn't receive a confirmation email straight away. I waited until the next day to query this. I messaged on Facebook and got a response within 15 min apologising for the lack of email and letting me know my order had been processed. While typing a response back thanking them, the order arrived at my work anyway. Amazing customer service!

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Delighted V.
1 review
0 helpful votes
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December 12th, 2017
Verified purchase

Ordered mid day Monday, delivery received at home on the Tuesday, and i didn't pay extra for a quick delivery. There was a really nice friendly note in the parcel too, which i liked.
The price i paid was cheaper than advertised on the web site

Good luck with your business.
Very pleased customer

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Dave R.
1 review
0 helpful votes
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December 15th, 2016
Verified purchase

Very helpful business, I made an enquiry about a type of product and they dealt with it promptly and professionally. The advice was unbiased which is a real positive for me! I highly recommend this business.

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Andy T.
3 reviews
0 helpful votes
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August 11th, 2017
Verified purchase

Great service and great product. I had looked at loads off other sites, but WCH had the specific North Face Jacket I wanted-in the right colour and at the best price. Delivery was spot on, as were the courtesy emails etc. Highly recommended and will definitely shop there again, really nice customer focussed experience.

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S W.
5 reviews
0 helpful votes
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September 29th, 2017
Verified purchase

Next day delivery though I didn't select it nor was expecting it next day on a Saturday as well! Delivery is cheap and even free if selected. Will definitely recommend. Looking forward to the female range.

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Will B.
14 reviews
0 helpful votes
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October 13th, 2016
Verified purchase

Excellent service and delivery. Great little note included made service feel personal.

Praised on twitter and got immediate thanks - deepens customer relationships (I'm a retailer myself)

Only (very) slight negative is website - a little bit clunky.

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Evonne O.
1 review
0 helpful votes
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December 26th, 2017
Verified purchase

Excellent service. Product as expected, communication throughout as should be, delivery times met, price competitive and ability to pay by PayPal. Well done - have recommended and will use your service again.

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Kate I.
4 reviews
0 helpful votes
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December 6th, 2017
Verified purchase

Wonderful service and excellent updates on delivery times. Would definitely use again. Well done, a great discovery.
I didn't expect anything else from a team of people from my home town, which I didn't know at the time of ordering.

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Flipper Q.
1 review
0 helpful votes
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May 15th, 2015
Verified purchase

Price search on product took me to this site. Best price, liked the personalised delivery note, well packed, good information on stages of delivery and received before day expected. Simply brilliant. Well done guys - this is how service should be.

Thumbnail of user emmah926
Emma H.
16 reviews
0 helpful votes
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December 1st, 2017
Verified purchase

Excellent customer service from order through to delivery. I thought the letter included with the order was a nice personal touch. My order is a Christmas present for my son, I know he will love them (Kyle Walker Vans) as they were top of his Christmas list.

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Jay V.
18 reviews
0 helpful votes
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May 17th, 2017
Verified purchase

Purchase made from the website which was extremely simple to navigate and I found the item I required for a cheaper price than anywhere else! From payment to a very fast delivery time, this was an overall superb service I will definitely visit again soon. Top marks!

Thumbnail of user colinb382
GB
1 review
0 helpful votes
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December 2nd, 2022

Awesome selection of wares at great prices, well happy, cheers! Spoke to the gang at the shop who were patient and helpful, big thank you!

Tip for consumers:
Go all Dale Winton and supermarket sweep while you can

Products used:
Mentley jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user andyh576
GB
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Delivery of trainers was prompt. Unfortunately, they were too big and the colour didn't quite match what was on the website so I returned them.

Thumbnail of user murraym135
Murray M.
2 reviews
0 helpful votes
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December 22nd, 2016
Verified purchase

This was my first ever order but I can safely say that it was certainly completed successfully, efficiently and professionally... I contacted the store by both phone and email with a query regarding delivery timescales and received a courteous and helpful response. I will certainly shop here again.
Thank you

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Richard V.
23 reviews
0 helpful votes
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July 26th, 2014
Verified purchase

Wow, in today's internet shopping world it can be difficult to differentiate, but these guys have! Nice personalised message with delivery, that was more prompt than expected...sounds to good to be true, well it's not - Working Class Heros have made it to my Favourites in my browser, now that's praise.

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Ira C.
1 review
0 helpful votes
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December 3rd, 2016
Verified purchase

The jacket was sold out pretty much everywhere apart from this website. Not only i was excited to find it here, but it was also at a cheaper price. The delivery was faster than expected and got it the next day after ordering. Very pleased overall and will definitely use it in future.

Thumbnail of user annx222
Ann X.
18 reviews
0 helpful votes
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July 13th, 2015
Verified purchase

This was the first time I have ordered from Working Class Heroes, I found their prices lower than other sellers. My order came very quickly, well packed and exactly as ordered. I am highly satisfied and would recommend ordering from them, I will definitely be ordering from them again. Thanks for excellent service.

Thumbnail of user dorisd524
Doris D.
14 reviews
0 helpful votes
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July 16th, 2020
Verified purchase

Placed an order on a Thursday for next day delivery, eventually received the item the following Wednesday - Tracking number provided showed no updates - Contacted the customer service via the help email several times - Was ignored - Contacted via their facebook page and eventually received a response stating they would refund my next day delivery payment ( which they did promptly) and they look into it - Didn't hear anything else and then my delivery just turned up nearly a week later. There was no follow up email to check I had received my items or explanation as to where my items had been. I just received an automated email to leave a review?! I had been recommended this store by 2 of my friends who are very regular customers with them, however this experience and lack of customer service left me really annoyed, disappointed and not what I was expecting.

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Callie D.
2 reviews
0 helpful votes
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February 7th, 2017
Verified purchase

Awesome, cheap as fudge prices compared to other online shops, next day delivery was cheap too and came early next day and got a lovely letter from runners of the shop that made me laugh and was personalised with my name! Loved it

Thumbnail of user patsyc145
Patsy C.
2 reviews
0 helpful votes
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April 25th, 2019
Verified purchase

Having been let down by another company I was struggling to find the shoes my son wanted for his birthday. The guys at Working class heroes not only had the shoes but got them to me in time for the birthday. Also, there was lots of communication throughout the process. I am happy to highly recommend this company and will use them again.

Thumbnail of user puorun
Puoru N.
1 review
0 helpful votes
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August 6th, 2018
Verified purchase

Quick delivery, and the product was exactly as I wanted it to be.

If the need for finding people to send free stuff from time to time is there, please choose me! I would sponsor your content in heartbeat.

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