Working Class Heroes

Easy website navigation and ordering process.
The price was slightly cheaper, but no one else had this colour or size in stock so only one supplier I could find in UK.
Delivery was prompt too.

Love purchasing from WCH. Never been let down. Great range of clothes and brands and always find the service to be very good. Loyalty points thing is also a bonus!

All details were correct and the order received ahead of time. The returns process was equally quick with excellent communication via email throughout.

I received my order - they were the wrong size so I've returned them for a refund. I've not yet had confirmation that they've been received or a refund. Sent on 20/10/23.Please could you let me know?

Euan in the actual shop is brilliant. Emma in web orders customer service equally so but swamped.
Management need to review processes and reward the staff on the frontline for copping the flack of their poor decision making. The disconnect between the bricks and mortar shop and the web orders warehouse leaves the customer nowhere to go. Web orders warehouse NEEDS a customer telephone number to contact instead of hassling the shop who can't do much more than email the warehouse or wait for generic email responses. DPD certainly didn't help, losing the first package and continuing issues at the Carnforth depot but WCH resent and repaid my next day delivery charge so I got my item albeit a week late. Great stock at WCH but their popularity is proving to be their downfall.

The management need to invest in their staff who make them their money. As a previous customer I didn't expect any problems but they did occur which is a real shame. Will probably put me off ordering in future if I'm being honest though that isn't the staffs' fault but the management.

Can highly recommend WCH. Great selection of items and most importantly during the Christmas period and fast and efficient dispatch service

Many thanks

Excellent
This was a Christmas request for my son, I hadn't heard of this company before. Easy website to navigate (especially for me) prompt delivery, suberb

Had issues with DHL couriers, the customer service team at working class hero's were great as they resent my order with another courier and it arrived in 2 days

Item purchased at decent price ( Napapijri bobble hat) and good communication confirming order, but thereafter I didn't hear anything about despatch or delivery and it just turned up.

Excellent. Good range in stock. Quick delivery, quick to refund when at first I ordered the wrong size. Pleasure to deal with a small business rather than the big companies.

I picked up something marked down in their sale. Service was very good, good communication and quick delivery at reasonable cost. I would recommend, i heard a working class hero is something to be:)

WCH have a wide range of ever expanding clothing and footwear to choose from all tucked into an easy to navigate and a hassle free website.
WCH are simply the dog bollocks!
Keep up the good work

Fantastic service! No problem with returns, returned a Carhartt shirt ( medium to big) re ordered small absolutely perfect. Thanks guys definitely use you again

Loved the timely delivery of shoes. Packaging is spot on, amazing company, and the marketing (message inside the shoe box) fits! Will be ordering shoes again soon :))

Great shirt jacket, fits well, looks good and bought at a massively reduced bargain price. The website is good and the delivery quick. A great service as usual

I ordered a jacket and it was delivered promptly and exactly what was described on the website.
Will definitely use again, I'm delighted with the whole experience.

Always an easy experience dealing with WCH, sizes and styles easy to find. Quick delivery and no hassle if items aren't as expected. Plus you get credits to use as discount on future purchases.

Ordered a Montaigne Fleece from WCH. The price was so good, the quality was perfect and the packaging and speed of delivery were amazing so all-in-all they provided a 1st class experience.

Working Class Heroes offer some really great products at affordable prices. They have a varied selection of interesting brands and the website is well put together.

Product ordered. Never arrived. Customer services non existent and offer no help, advice or support other than to blame Royal Mail. NO product, NO refund, NO help from Working Class Heroes

The item I received was on time, well packaged and came with information about the company and a coaster. A lovely, friendly business to deal with, would highly recommend to other shoppers.

Purchased Carhartt jeans at a very good price. Fast delivery with regular transit updates. All in all a good online purchase experience. Will definitely use again.

So easy to find the item (and size) I was looking for. Quick and easy purchase window too. Item arrived the next day. Cannot ask for much more than that.

I was so happy to find the $#*!ies jacket in my size on sale and still in stock so ordered with next day delivery. Received as expected and so happy with my purchase, I love it.