Working Class Heroes

Very easy to navigate the website.
Brands that you can't find in many other shops.
Fantastic customer service.
Very reasonable price for delivery.
Can't really go wrong at all!

Euan in the actual shop is brilliant. Emma in web orders customer service equally so but swamped.
Management need to review processes and reward the staff on the frontline for copping the flack of their poor decision making. The disconnect between the bricks and mortar shop and the web orders warehouse leaves the customer nowhere to go. Web orders warehouse NEEDS a customer telephone number to contact instead of hassling the shop who can't do much more than email the warehouse or wait for generic email responses. DPD certainly didn't help, losing the first package and continuing issues at the Carnforth depot but WCH resent and repaid my next day delivery charge so I got my item albeit a week late. Great stock at WCH but their popularity is proving to be their downfall.

The management need to invest in their staff who make them their money. As a previous customer I didn't expect any problems but they did occur which is a real shame. Will probably put me off ordering in future if I'm being honest though that isn't the staffs' fault but the management.

Really great guys to deal with.

Had a little letter that was hand signed in the parcel. Nice touch guys! Made me feel like I was buying from real people and not a massive company!

Great little shop. Good value and received my stuff ahead of time. The wham bar and letter enclosed where a nice touch and genuinely made me laugh. Happy to support a small business.

Fantastic service, my order was delivered next day (with notification of time slot). I ordered two Patagonia backpacks (one for a gift and one for me) both are great quality. I love mine!

Very satisfied. Only potential issue was that checkout took a long time, but that may be because I was on the tube using station wifi. Would recommend.

As good as usual. Never had a complaint with service from this site. Delivery is always fast and efficient. Would definitely recommend to my friends and family.

Great service from order to delivery. So good I reorder the following week. Constantly trolling the site for new items and will be ready and waiting to pounce on what tickles my fancy!

Working Class Heroes has great stock and a service to match. They kept me informed what was happening with my delivery throughout the process and my goods arrived well packaged and as described.

got a rare item that i have wanted for a while, very efficient service, also like the personal touch, i'm glad to be able to contribute to their goal of not having to get "proper" jobs too!

Best price I could find, no nonsense and next day free DOD delivery. It's nice to see a business cutting to the the chase in these times of turmoil and grey areas.

Can highly recommend WCH. Great selection of items and most importantly during the Christmas period and fast and efficient dispatch service

Many thanks

Great prices in the sale. Superb descriptions on the site. Absolutely rapid delivery and I'm really pleased with the products. I will be telling my buddies.

Excellent
This was a Christmas request for my son, I hadn't heard of this company before. Easy website to navigate (especially for me) prompt delivery, suberb

Used these guys for years and never had a problem.
My first place to stop.
Always a great range to choose from and love the fact that you can get money off each time you shop.

Had issues with DHL couriers, the customer service team at working class hero's were great as they resent my order with another courier and it arrived in 2 days

I havent received my order and it's been 1 week plus
Customer service takes long and the replies I get don't satisfy me never buying for working class heroes again ,never

Top class service. Have used before and will use again. Maybe should think of changing the name from working class hero's to 1st class hero's!!! Good work guys, keep it up.

Totally love my new coat. Only downer is that it isn't winter yet, so can't wear it :(

Great service and delivery and the product was as described and even fitted well!

Rang the shop to ask for some advice and spoke to a really helpful guy. Ordered just after lunch and received first thing next day.

Exceptional service and super fast delivery.

Great product! A little more expensive than some other sites but the sizing was better and delivery quick. Great service! Would recommend and use again

Excellent fast service.

Lots of information given regarding delivery.

Looked easy enough to return goods if necessary

Fab service, fab product - will definitely use again

Item purchased at decent price ( Napapijri bobble hat) and good communication confirming order, but thereafter I didn't hear anything about despatch or delivery and it just turned up.